Customer Experience Trends for 2024
In this video, we're looking back at our 2023 CX trends predictions and also making some new ones for 2024.
Hop on this journey with us as we do our best to predict the future of CX!
Also, let us know what you think of the new image quality! 🎥
Help grow the channel: www.youtube.com/@dominiccx?su...
Here's what we cover:
00:00 - Intro
02:11 - 2023 Trend #1
03:37 - 2023 Trend #2
04:16 - 2023 Trend #3
05:02 - 2023 Trend #4
05:26 - 2023 Trend #5
07:00 - 2023 Trend #6
08:47 - A word from our sponsor
09:53 - 2024 Trend #1
12:47 - 2024 Trend #2
13:58 - 2024 Trend #3
15:23 - 2024 Trend #4
16:11 - Outro
Get some ebooks to learn how to get more out of your Zendesk and customer service system in general: roca.work/learn
Get a ballpark here: roca.work/offers
My email is: hello@roca.work
Пікірлер: 10
Amazing video! Subscribed.. please keep it up.. good work.. really appreciate
@dominiccx
6 ай бұрын
Thank you!
Great video
@dominiccx
2 ай бұрын
Thanks!
Hi Dominic, Thank you kindly for the video. I'm applying these lessons for Zendesk optimization within our company. May I ask, Where did you get these tendencies from?
@dominiccx
8 ай бұрын
You are most welcome! I got them by working with companies such as yours.
@heshamosman9976
7 ай бұрын
Hi Dominic , Thanks for the great info, Could you please put me in contact with a zendesk consultant in North America / Canada? Also, can you recommend a customer success platform that helps customer success manager increase revenue, create loyalty, and reduce churn. Thanks a lot.
@dominiccx
7 ай бұрын
@@heshamosman9976you mean you want to work together? Visit our website roca.work/offers and get a ballpark
How can we use CX strategies in retail store chain domain ?
@dominiccx
2 ай бұрын
Yes, of course. Please make sure you have a deep understanding of your audience first.