In this video, we're giving you all the best tips about the First Reply Time in Zendesk. This primary metric can make the difference between you best and worst customer interactions!
Are you keeping track of your First Reply Time and, most importantly, are you using Zendesk at its full potential?
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Here's what we cover:
00:00 - Intro
00:41 - 1. What is First Reply Time
01:50 - 2. Best Practices
02:13 - Live Channels
02:33 - Asynchronous Channels
02:47 - A word from our sponsor
03:54 - 3. Solutions
04:08 - Triaging
04:37 - Define Business Requirements
04:51 - Define Requests
05:29 - 4. Conclusions
06:29 - Outro
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