In this episode, Claire Hughes Johnson, corporate officer and advisor at Stripe and author of "Scaling People: Tactics for Management and Company Building," shares invaluable insights on how to build and scale organizations. Her book provides a detailed roadmap for putting the right operating systems and structures in place to scale a company's most important resource: its people.
Claire has a wealth of experience, having served as Stripe's COO during a period of explosive growth, and leading several business teams during her 10-year tenure at Google. Join the conversation as she shares her four operating principles and talks about Stripe, hypergrowth, and advice for founders.
Discover the importance of self-awareness, internal communication, and the difference between management and leadership. Learn how to replicate success, build systems by building trust, and more.
GET CLAIRE’S BOOK HERE
Don't forget to support the podcast on Patreon: / rhyslindmark
Topics:
Welcome Claire Hughes Johnson to The Rhys Show!: (00:00:00)
Intro: goal for listeners: (00:02:14)
About Claire’s four operating principles and what would her fifth be if she had one?:(00:05:05)
Claire explains the “push & pull” dynamic and is this saying that she is a puller?:(00:08:28)
If there was a principle to take away which one of the four would Claire take away?: (00:14:38)
About a high level scaling Stripe: (00:16:09)
As an advisor at Stripe, what does Claire see as the most common mistake most founders make: (00:24:03)
What Claire most disagrees with other people who think about company building on: (00:30:31)
About understanding people & takeaways on Graham Duncan’s piece: What’s going on here, with this human?: (00:40:52)
Advice for ambitious young people: (00:46:44)
Overrated and underrated questions: (00:50:03)
Wrap-up: (00:53:00)
Connect with Claire Hughes Johnson:
Linkedin: / claire-hughes-johnson-...
Twitter: chughesjohnson?la...
Connect with Rhys:
/ rhyslindmark
/ roote_
/ rhysshow
www.roote.co