Patients and caregivers have told us that our health care system is difficult to navigate. They have told us that we can do more to ensure the care plans we develop are tailored to meet their personal needs and goals. They have told us that they want us to become their care coordinator for the health system.
Through an exciting and innovative initiative the Mississauga Halton CCAC has launched, known as the Care Coordination Program of Work, we have completed an extensive, evidence-based professional practice re-design of care coordination that meets the needs of all patients in the Mississauga Halton region.
We recognized this important opportunity to redefine and reimagine our role in care coordination to become care coordinators for the entire health system. Our new approach to care coordination enables the delivery of integrated, patient-centred care at the neighbourhood level.