Through our innovative Strategic Plan 2015-2020 initiative, the Care Coordination Program of Work, we have completed an extensive, evidence-based professional practice re-design of our care coordination approach to better meet the needs of all patients in our region, including those enrolled in Health Link.
Our refreshed care coordination approach enables the delivery of consistent, integrated, patient-centred care at the neighbourhood level.
While every patient is unique, our new approach to care coordination is devoid of variability; it’s consistent for all patients. What this means is that regardless of where a patient lives in our region, they will receive the same care coordination approach, the same quality of care and the same compassion.