I had one for a week and I returned it bc of this reason alone. The problem with foldables is the customer service period! They always blame the customer and not the product.

@DupeTubeTeam

6 ай бұрын

Hopefully they’ve changed their approach. Fingers crossed! Mines being repaired as we speak

@jaykfrisby8163

4 ай бұрын

@@DupeTubeTeamwas it repaired?

I had nothing but problems from the screen of my Z Fold 4. It broke twice, the first time similar to this and Samsung refused to fix it under warranty. I'm like you and baby my phone, and there was no accidental damage. The repair bill was £589. I got rid of it in the end for a Nothing Phone 2 and havent regretted it for a second. Folding phones are just unreliable tech.

@DupeTubeTeam

7 ай бұрын

Wow that’s quite the repair bill. Sorry to hear about your experience. Goes to show that it’s a folding phone thing in general and not merely exclusive to brands like OnePlus. I suppose it’s the risk we take trying out what is still considered “bleeding edge tech”. I agree with you and also don’t believe we’re quite there yet with folding panel displays being consistently reliable.

Just sent mine back today. If I lived in a big city or place that services folding phones I would have kept it but I don't so it would take awhile to get it fixed. I knew this and bought extended warranty but just didn't want to take the chance

@DupeTubeTeam

6 ай бұрын

Absolutely doing the extended warranty protection now

Any update?

@DupeTubeTeam

6 ай бұрын

Unfortunately not. Will make an update once I receive the phone back. Theyve had my phone for over a month and a half now lol

@HenryTheBoilermaker3rdYear

5 ай бұрын

@@DupeTubeTeam no update?

Wow I was about to buy that phone saturday but I ended up buying the The galaxy z fold five I guess I dodged the bullet

@DupeTubeTeam

2 ай бұрын

I’ve gotten my phone back. Haven’t had issues with it since but fingers crossed!

Good luck!

@DupeTubeTeam

7 ай бұрын

Thanks!

I can also see you have some screen damage at the top left middle side of the screen. Looks self inflicted to me. Just saying.

@DupeTubeTeam

6 ай бұрын

If it was self inflicted I would own up to it and take accountability but in this specific instance it wasn’t the case

Did you get your phone fixed ??

@DupeTubeTeam

6 ай бұрын

Unfortunately still waiting. Be sure to check out our new video on this and the process for their customer service that we dropped today.

I would love to get a OnePlus open. But I could not send the phone back because it would be my only phone and that is unacceptable that I would have to send the phone back to get repair. That leaves me without a phone that can't happen! Until they change that policy I don't think I would get one. Keep us posted on how you make out

@DupeTubeTeam

7 ай бұрын

Right, fully understandable and fair point. Maybe if they shipped us a temporary replacement unit of some sort to hold us over while the phone gets repaired. That would be the only solution that comes to mind

@pattybelletete3524

7 ай бұрын

@DupeTubeTeam I completely agree! Then I would have no problem getting one. But I certainly can't send mine back without a phone. 👍

@PaceyPimp

7 ай бұрын

If you pay extra for the plan they send you a new one and you send the old one after you transferred your info.

@PaceyPimp

7 ай бұрын

​@@DupeTubeTeamthere is a plan like that but it's paid under warranty you have to send it get it repaired and wait for them to send it back.

@DupeTubeTeam

7 ай бұрын

@PaceyPimp wow good to know. Thanks for sharing

Any update on the repair??

@DupeTubeTeam

6 ай бұрын

Will make an update video. Currently being repaired now by them. This process is now well over 3 weeks so far.

Whats the email you used to get in contact with them i had the same issue but i got a full refund and just ordered a new one

@DupeTubeTeam

6 ай бұрын

Support@oneplus.com

That's crazy...

@DupeTubeTeam

6 ай бұрын

It’s unfortunate yes.

추운 곳에서 열었나요?

@DupeTubeTeam

5 ай бұрын

No I did not

I dont trust this brand at all.

@DupeTubeTeam

7 ай бұрын

I think every brand is worth a shot. We’ll see how the customer service plays out in the coming days 🤣

Samsung on top of

@DupeTubeTeam

5 ай бұрын

Excited to see what the next Samsung fold looks like this year

Oppo n3😅?

@DupeTubeTeam

6 ай бұрын

Basically the same phone yeah