An important step that seems to be glossed over is you hold down the three buttons at the same time for 5 seconds, then you press the hot water button to start the descaling process. It will go from three simultaneous blinking buttons to three alternating blinking buttons so you know it’s descaling. Don’t sit there staring at the three blinking buttons for 5 minutes like I did, wondering why it isn’t working. And the other viewer’s comment is correct: make sure you have a bigger container to catch all the water, or you’ll end up with a hot water mess on your counter!

@nespresso

3 жыл бұрын

Hello, Lucy! Could you please indicate your country of living so we could assist you?

@paigeunderwood6171

3 жыл бұрын

Thank you! That hidden step made all the difference

@mindyspielman655

3 жыл бұрын

Thank you. I was staring at tge buttons and after the third try, I realized that I had to press the hot water button to continue. I was not sure I did the correct thing but your post helped me realize I did the process correctly. Thank you.

@winemayo119

3 жыл бұрын

Thank you!! Your tip was necessary. US costumer here.

@Thejuizy

3 жыл бұрын

Thanks so much. How they forgot to mention it is beyond me

I recommend watching the video a couple of times before getting started. I just finished descaling and it worked perfectly!

Descaling took me couple of hours. The machine didn’t want to switch off and exit the Descaling mode. But at the end I figured out how to solve the problem. When rinsing, be sure to fill the tank with 1 liter of water (not less). Run the rinsing cycle as many times as it takes for the machine to turn off automatically. Every rinsing cycle make sure the water tank is filled with 1 litter water. It may take anywhere between 2 - 10 cycles. But at the end it really switches off.

@nadavrozen

3 жыл бұрын

thank you! so frustrating , but your comment just saved my day!

@c1c1nuhzainal3

2 жыл бұрын

Hai,may I know how to restart rinsing process while the 3 buttons keep blinking.. the machine won't switch off by pressing linggo and espresso button..,I have to unplug to switch it off .

@crazycruel88

2 жыл бұрын

@@c1c1nuhzainal3 press hot water button

@moreaudracula6156

Жыл бұрын

Oh my god! You're a lifesaver!! Thank you soooo much. I did it and my Nespresso finally quit from descaling mode. Apparently, I needed a 4 more times and after that descaling mode turned off automatically...

@parthgadhia52

10 ай бұрын

THANK YOU! This worked for me - had been ignoring my descaling light for a while, so suspect needed extra rinse cycles to make it work. Took 7-8 full cycles in my case.

Thank you for posting the video! Followed the steps and it worked perfectly!

Sharing my experience descaling Essenza Plus (US product) since descaling process is not as unified as these instruction videos tell us. 1. Pressing three buttons together for 5 seconds made three buttons all blink but didn’t start descaling automatically. 2. I had to press “hot water” button to actually start descaling. When descaling started, the three buttons started blinking alternatively. The orange descaling alert remained lit. 3. After descaling the ~.5 L, I had to run 2 cycles (2 full tanks) of rinsing to end descaling & get orange light turned off. By the end of 1st tank rinsing, three buttons were still blinking waiting for me to add more water to continue. By the end of the 2nd tank, machine turned off by itself and the orange light turned off too. I read on a forum that rinsing actually can take from 2~10 tanks for the machine to turn off...So glad mine was done after 2 tanks. Hope this helps!

@catarinasobral563

3 жыл бұрын

In mine were 3 cycles!! Thank you so much of the help!!! From Portugal!

@christinabarton6861

2 жыл бұрын

Thank you so much! This was really helpful!

@remyroseannbituin119

2 жыл бұрын

Thank you so much for this very helpful add-on instruction.

@safwatrashars

2 жыл бұрын

Very helpful. Thanks a lot

@28Lyss

2 жыл бұрын

Thank you!

Thank you now i can descale my machine

We have been using Nespresso for over 13 years, we have never had an issue. We got the new machine Essenza Plus in January, after three months requested a descaling. We start the process... it’s been 1 week and the machine is still stuck in descaling mode. We have tried everything! Nothing seems to work. We are in Vietnam. Any tips on how to get our machine back in track will be very much appreciated

Por precaução, faça o seu "último" café antes de iniciar o processo de descalcificação. A cafeína ajudará a acalmar os seus nervos. Descalcificação terminada após 5 ciclos. As a precaution, make your "last" coffee before starting the descaling process. Caffeine will help calm your nerves. Descaling completed after 5 cycles.

@julianajmagdalena

Жыл бұрын

Kkkkkkkk 7 ciclos aqui em casa

The thing that throughs many people off (including myself) in this video is " if you choose to stop the descaling process at this point press lungo or expresso button" at time stamp 1:34 it says "if you choose to continue descaling press the hot water button" -just ignore the part that tell you how to exit the descaling and you would be able to do the descaling.

mine doesn't exit automatically after thr second cycle, but the fourth

I had three rinsing cycles and still won’t go off. I unplugged the machine and came back the next morning and still on descaling mode. This is very frustrating. I need my damn morning coffee

@LarryClassicLPs

3 жыл бұрын

I have the same problem! If you find a solution, let me know

@catarinasobral563

3 жыл бұрын

Me too!

@Ioana942

3 жыл бұрын

Me too!!! 😭😭🤯

@mr.champagne7712

Жыл бұрын

me too

My machine stuck in descalling mode now after 3cycle..all button light keep flashing ,never ending..had done factory reset but it doesn't fix the problem what can I do ???

Machine won't exit descaling mode despite me pressing the buttons. What do I do?

@ronialexandrovsky16

2 жыл бұрын

I have the same problem ...

Machine wont turn off when its done descaling, and gets stuck on this mode.... what should I do?

Thank you

@nespresso

3 жыл бұрын

☺️ 👌

So all the tutorials show only 2 buttons mine has 3…. This actually shows how to clean my mini with the 3 buttons!!! But it is not easy to get the blink, heat, hold & count to 5 seconds in the correct amount of time to work. So be patient and have plenty of time to do this….it takes longer if you cant get the timing down.

Problem, nach dem entkalken geht die Maschine nicht in den normal Modus

Mine is stuck in descale mode now. I’ve cycled through four full rinse cycles

@nespresso

3 жыл бұрын

Hi Caitlin, would you please call us at 1-800-562-1465 when you are near your machine? We'll be happy to assist you.

Hi, does the water tank supposed to empty after a single press of the hot water button or do i need to press it few times for it to empty?

@nespresso

2 жыл бұрын

Hi there, whilst in descaling mode the tank should empty completely with one press of the button. If you're experiencing any issues, our Technical Team are available until 10pm on freephone 0800 442 442 (UK) / 1800 812 660 (ROI). Many thanks.

My machine stuck in descalling mode now after 3cycle..all button light keep flashing ,never ending..had done factory reset but it doesn't fix the problem

@nespresso

2 жыл бұрын

Hello. We are sorry for this disappointing experience! Can you please identify your country, so we could further look into this for you?

What about after the machine shutting down? How long does it take to go back????

@nespresso

2 жыл бұрын

Hi! If you will call us at 1-800-562-1465 our machine experts will be happy to assist.

❤

My machine is entered in descaling mode but when i press the hot water button, it dispenses hot water as a normal dispensing then stops. The lights keep flashing and the process never ends. I can't stop the process or restart it. The machine seems blocked. I also tried to unplug the socket but it doesn't change. when I turn it back on it automatically enters descaling mode. Any help?

@nespresso

Жыл бұрын

Hello. Can you please identify your country, so we could further look into this?

Followed the instructions but the machine doesn't exit the descaling mode on its own.

@nespresso

4 жыл бұрын

Merhaba Can Bey, Konuyla ilgili 444 1 576 Nespresso Club hattımızdan 20:00 a kadar bize ulaşarak teknik destek alabilirsiniz. Keyifli kahve anları dileriz.

@cankoklu

4 жыл бұрын

Sorun yok. Iki defa full boşaltması gerekiyormuş. Düzeldi. Hızlı cevap için teşekkürler

I followed the instruction I pressed the 3 buttons then they blink then I pressed only the hot water but why it didn't descale, only hot water is running, the two button stop blinking. Last year I descale this machine it was successful but now my machine doesn't descale. I even reset it but still the same. Pls help me I don't know what to do. Thanks

@nespresso

Жыл бұрын

Hello. Please let us know where you are contacting us from, so we could further assist you.

Mine’s stuck on descaling mode what should I do? 🤷‍♀️

@nespresso

3 жыл бұрын

Hello Ioana. Please let us know where are you contacting us from, so we could further assist you.

@Ioana942

2 жыл бұрын

From Cyprus, Limassol

Wish i had read the comments before deschaling, currently on my 10th rinse and still not done... definitely not worth doing 😂

My doesn’t leave descailing. How can I do a reset

@nespresso

Жыл бұрын

Hi Luigi, we are disappointed to hear this. We regret to inform you that we don't have the Essenza Plus Model in the UK, but you can find some troubleshooting here: nespres.so/a/pf2hpu If this doesn't help, please do let us know where you are contacting from, we can then assist you further. Many thanks.

Hi, When i press the three buttons and longo, the machine turn of ???!!!!! Also mod reset not working

@nespresso

5 ай бұрын

Hello. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.

My nespresso machine still blinking red even after descalling it several times. Anyone has any idea why?

@nespresso

3 жыл бұрын

Hello, we would be glad to help you. Could you please provide us the country of your residence?

@OrchidScent

3 жыл бұрын

@@nespresso Australia

@nespresso

3 жыл бұрын

Hi there, thanks for your message. So we can further assist you can contact us 24/7 on 1800 623 033 or via the Live Chat function on our website. We're also available on Facebook, Twitter and Instagram. You can reach us on one of these platforms and we can get this sorted. Many thanks!

@MrCarlvids

2 жыл бұрын

@@nespresso Or, maybe it would be prudent to post a video with the correct procedure on your corporate KZread channel. A novel idea, I know, but really Nespresso - try harder.

sooooo. video does not tell you that you have to hold down all three buttons until the flashing red light is solid. that it is in descaling mode when the lights alternate like a string of Christmas lights. Also the machine senses the water volume so if you have not filled the water properly the machine has a fit and wont exit descaling. lessons leaned .

Wish i had read the comments before descaling, currently on my 10th rinse and still not done... definitely not worth doing 😂

@nespresso

6 ай бұрын

Hello, and thanks for reaching out. Could you identify your country, so we can further look into this?

ok thank you but guys for the love of god it’s lungo (loo ngo) not longo

This is really the most disappointing experience after using Nespresso for 4 years. The amount of water machine required for descaling is not 0.5L but an entire litter, during 2 rising cycles, the machine does not stop for refilling and the water just kept on going. The tutorial and the descaling process feel like never been rehearsed. Considering this is a process dealing with relatively hot solution, this is very very disappointing.

@nespresso

4 жыл бұрын

Hi Kevin, we're disappointed to hear this. For further assistance, please call us at 1-800-562-1465 when you are near the machine.

Descaling is a horrible process on these machines, especially when the directions as evidenced by this video, leave out a simple extra step, namely the fact you need to press the water button before descaling begins.

The instructions are confusing at best...

@nespresso

4 ай бұрын

Hello! Could you please tell us your country of residence, so we could assist you?

@ekaterinakolmogorova4005

4 ай бұрын

@@nespresso USA

@nespresso

4 ай бұрын

Please give us a call directly, 1-800-562-1465, and a machine expert will be happy to assist you.

Il tutorial della decalcificazione è spiegato di merda...non ci sono altre parole per descriverlo.

VDO forget to mention you must press the espresso button to START the descaling process after the all 3 lights are blinking.. Stupid VDO!!! How many people screwed this up due to this misguided VDO???

@nespresso

3 жыл бұрын

Please let us know if this page is helpful, Duane. bit.ly/2Z3mtlk

@MrCarlvids

2 жыл бұрын

@@nespresso Dear Nespresso, NO! The link was not at all helpful. Nor it is helpful for you to leave a video of misinformation up on your site. Are you halfwits? How hard is it to correct an obvious mistake for crying out loud?!?!

Ulan neden İngilizce Almanca Türkçe Kürtçe dil seçeneği de olmalı İngilizce nerden bilelim 😡

Máquina horrível, LIXO

Here's a more concise instruction instead of this tedious 2:30 minutes of the most boring video ever made: 1. Ensure the capsule chamber is empty. Remove the drip tray and place a 1-liter container at the front of the machine to catch the water. 2. Fill the water tank with 0.5 liters of water and the descaling sachet. 3. Press the three buttons for 5 seconds. The machine will enter descaling mode, indicated by all three buttons blinking. Pressing any other button will exit descaling mode. 4. Press the drop button to start descaling. 5. To rinse the machine, when the tank is empty, fill it up with water, empty the container, and return it to place. Press the drop button again. 6. Repeat step 5, and you're done. The machine exits descaling mode automatically.