ITIL® 4: What is Service Management? (eLearning 1/25)

[Lesson 1 of 25, full course available at Mplaza.training ]
This video is part of the ITIL® 4 Foundation eLearning Course, by Ivor Macfarlane (co-author of ITIL®). ITIL® is the most popular guide for IT Service Management. Foundation is the first level of certification in ITIL®. After you become certified, you have the option to proceed to the Practitioner, Intermediate, Expert, and Master levels.
Most people who are certified in ITIL® find the Foundation certificate sufficient for their goals.
Full ITIL® 4 Foundation eLearning Course
====================================
The entire course is available at Mplaza.training. The course offers everything you need to learn ITIL® 4 and prepare for the ITIL® Foundation exam. The whole course includes 25 lessons, which is equivalent to a 2-day classroom course. It contains a sample exam, multiple quizzes, and access to the trainer. You can watch the first 30% (11 of the 25 videos) for free on this channel.
Useful links:
============
Full eLearning course: mplaza.training/online-course...
Exam simulator: mplaza.training/exam-simulato...
Official exam: mplaza.training/official-exam...
IP
==
ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP® and MoV® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Пікірлер: 71

  • @llsarasll
    @llsarasll10 ай бұрын

    Thank you Ivor Macfarlane for such a great presentation of ITIL4. Explained very well, instead of just reading off Text like some instructors do. 👏🏼👏🏼👏🏼

  • @Rouhalla
    @Rouhalla2 жыл бұрын

    not just words... it's a pearl of wisdom and science combined!! simply beautiful.

  • @TaHrPa
    @TaHrPa4 жыл бұрын

    Thank you! You are making a dry and dense subject more interesting and understandable.

  • @frankturley5202

    @frankturley5202

    4 жыл бұрын

    Thanks Ivor is the best

  • @coolsajib
    @coolsajib4 жыл бұрын

    impactful words ! Thank you!

  • @davidsonozioko7336
    @davidsonozioko73364 жыл бұрын

    Many thanks for this knowledge!

  • @BarrySwords
    @BarrySwords4 жыл бұрын

    This was great thanks Ivor!

  • @idowuaina7674
    @idowuaina7674 Жыл бұрын

    The explanation is effortless....just oozing out of the fountain!!!!

  • @elijahmayorov596
    @elijahmayorov5964 жыл бұрын

    Thank you for the great content!

  • @chocice
    @chocice2 жыл бұрын

    You've helped me get a promotion from these. Thanks so much

  • @leximusmaximus4593
    @leximusmaximus45934 жыл бұрын

    Thank you, this demystifies the new iteration of service management and you have made it easy to understand. The office course work is ridiculously heavy going, thank you for the easy to follow and clear content.

  • @frankturley5202

    @frankturley5202

    4 жыл бұрын

    Thanks for the feedback Leximus

  • @Scrip
    @Scrip4 жыл бұрын

    Thank you for these. Really clear and well structured. Helped me to understand a complex topic and get through the exam :)

  • @frankturley5202

    @frankturley5202

    4 жыл бұрын

    Thanks for the comments Oliver

  • @Pratik498
    @Pratik4983 жыл бұрын

    Passed my ITIL4 Foundation. thanks a lot for this videos. All of them are so descriptive, informative and easy to understand. thanks for sharing it free.

  • @Pratik498

    @Pratik498

    3 жыл бұрын

    @John Buffalo I am 97 this will help you clear the foundation level.

  • @Pratik498

    @Pratik498

    3 жыл бұрын

    @John Buffalo I am 97 i spent $34.00 on udemy and this videos.thats it.

  • @martapardo263

    @martapardo263

    3 жыл бұрын

    @@Pratik498 hi what course have you followed ?

  • @evo8stunna

    @evo8stunna

    3 ай бұрын

    where are you now in this field im studying it now..Im about 75% through it

  • @laminjallow5338
    @laminjallow5338 Жыл бұрын

    Bought the full course and spent 12 hours and past the exam. Excellent teaching

  • @priscillarose_
    @priscillarose_ Жыл бұрын

    Love the Amsterdam background . Thanks you for breaking it down to understand clearly! I clicked on the bell and will see all your other videos !

  • @Davo64207
    @Davo64207 Жыл бұрын

    Thank you Sir! you have decoded the concepts of IT service management.

  • @herususanto7378
    @herususanto73784 жыл бұрын

    Thanks, good knowledge

  • @haposan8470
    @haposan84703 жыл бұрын

    Very good presentation. Thanks. You have put the concepts in to contexts beautifully.

  • @frankturley5202

    @frankturley5202

    3 жыл бұрын

    Many thanks Haposan

  • @krystianbiay824
    @krystianbiay8243 жыл бұрын

    Thanks for the content

  • @gopremium2978
    @gopremium2978 Жыл бұрын

    Thankyou for this course, it a completed topic and structured

  • @debbiepedrera5056
    @debbiepedrera50564 жыл бұрын

    This is really helpful. thankyou so much for sharing this.

  • @frankturley5202

    @frankturley5202

    4 жыл бұрын

    Thanks Debbie

  • @LalaLA-xc8gb
    @LalaLA-xc8gb4 жыл бұрын

    Many thanks for sharing your knowledge! It was already extremely helpful to have those 11 videos, but if you can, please proceed with other details of the ITIL4 Foundation!

  • @guilhermetanaka8732

    @guilhermetanaka8732

    4 жыл бұрын

    You'll have to buy the course :)

  • @ibrahimgamal7904
    @ibrahimgamal79044 жыл бұрын

    thanks a lot ♥

  • @jacobesho
    @jacobesho2 жыл бұрын

    One of the best presenter on the topic of ITSM and ITIL.

  • @frankturley5202

    @frankturley5202

    2 жыл бұрын

    Thanks Jacob

  • @mppdidi9436
    @mppdidi94368 ай бұрын

    Excellent | cheers

  • @onlinesaidasa9105
    @onlinesaidasa910510 ай бұрын

    Namaste ITSM is a very broad field and some of the popular frameworks are a) ITIL 4.0 b) MOF 4.0 c) COBIT 2019 d) TOGAF 10 th Edition e) FITSM f) Lean IT g) SRE The world is moving towards a fusion of frameworks Thanks

  • @zackone6829
    @zackone68292 жыл бұрын

    Dear Lord. This is Jan 2022, Ivor is priceless. Thank you Sir. I am speechless. Thank you.

  • @frankturley5202

    @frankturley5202

    2 жыл бұрын

    Yes, he is. Thanks for the comment.

  • @zackone6829

    @zackone6829

    2 жыл бұрын

    @@frankturley5202 hmm, who are you Frank? Apologies for direct approach. Cheers.

  • @NThaScopeStudio1

    @NThaScopeStudio1

    Жыл бұрын

    @@frankturley5202 how can I buy the rest of the video's?

  • @koliumesh
    @koliumeshАй бұрын

    nice video

  • @spoke747
    @spoke7479 ай бұрын

    Excellent

  • @mr.anderson7233
    @mr.anderson72333 жыл бұрын

    I'm new to the field and study. This is the first exam that I have to take for my training program. I am extremely green but passionate for understanding these fundamental concepts. If anyone has any advice or links to other relatable information that would be greatly appreciated. I'm studying to be a Computer User Support Specialist.

  • @diegonayalazo
    @diegonayalazo Жыл бұрын

    Thanks

  • @yar697
    @yar6973 жыл бұрын

    Я только начал смотреть, но уже чувствуется отличная подача. Ну и язык простой и понятный. Учим.

  • @frankturley5202

    @frankturley5202

    3 жыл бұрын

    Большое спасибо за ответ и хорошо, что я говорю по-русски с помощью Google Translate

  • @brianccornell9734
    @brianccornell9734 Жыл бұрын

    I like this

  • @traida111
    @traida1114 жыл бұрын

    wow playback speed 2x works great for me. amazing

  • @khaleelahmed2660

    @khaleelahmed2660

    4 жыл бұрын

    For me 1.5 stood good

  • @traida111

    @traida111

    4 жыл бұрын

    @@khaleelahmed2660 oh yeah its still good. guy's delivery is 1st class

  • @kursunaykut1201
    @kursunaykut12012 жыл бұрын

    Top

  • @michelruiz2930
    @michelruiz2930 Жыл бұрын

    Good morning, I hope you are well... I have a question about Incident Management; If an incident must be validated by two or more resolution analysts or two or more areas are involved, it is okay to implement tasks or task flows so that the characters involved in the solution can register their participation.

  • @sandrochirivi545
    @sandrochirivi5454 жыл бұрын

    Great job! What about the rest of the lessons (12 to 25)? Tks in advance

  • @frankturley5202

    @frankturley5202

    4 жыл бұрын

    Thanks and see here: mplaza.training/online-courses/itil-3-foundation/

  • @leximusmaximus4593

    @leximusmaximus4593

    4 жыл бұрын

    These are free, you have to buy the rest of the lessons. Considering the quality of 1-11, I'd say it is worth it.

  • @nithyasrinivasan8077

    @nithyasrinivasan8077

    3 жыл бұрын

    @@frankturley5202 does this training programme will include ITIL v4 exam cost as well?

  • @BushgangNBA
    @BushgangNBA4 жыл бұрын

    i already have the ITIL 4 Certificate. but im willing to learn more because i still fail interviews

  • @broker7781

    @broker7781

    4 жыл бұрын

    ITIL and Interviews are two different worlds. reharse and make your speech perfect.

  • @BushgangNBA

    @BushgangNBA

    4 жыл бұрын

    @@broker7781 Thank you David

  • @aileen6245
    @aileen6245 Жыл бұрын

    Did anyone find the rest of the classes? It only goes till Class no 11.

  • @MrAbuhait
    @MrAbuhait2 жыл бұрын

    How to buy the course only without paying for the certification? also, This course should be on udemy or Coursera

  • @peters2516
    @peters25163 жыл бұрын

    Should make it clear at at the beginning that only the first 11 videos are free.

  • @frankturley5202

    @frankturley5202

    3 жыл бұрын

    Thanks Peter, we will do this

  • @Kevinlivingstonma
    @Kevinlivingstonma Жыл бұрын

    mass effect if you know you know o7

  • @Briganteman
    @Briganteman3 жыл бұрын

    Good video but my, that music in the background is fair annoying

  • @frankturley5202

    @frankturley5202

    3 жыл бұрын

    So are these kind of comments :-) . Anyway enjoy the course.

  • @Briganteman

    @Briganteman

    3 жыл бұрын

    @@frankturley5202 It was said tongue in cheek Frank :) it stopped after a few minutes .

  • @nithyasrinivasan8077

    @nithyasrinivasan8077

    3 жыл бұрын

    @@frankturley5202 so if we buy the such music will not be there right. Yeah I too feel music is disturbing from concentration Also the course fair include ITIL exam fee right.

  • @halcontv
    @halcontv Жыл бұрын

    i drive a maserati :/

  • @zebuvardare7792
    @zebuvardare7792 Жыл бұрын

    Reported thumbnail for saying do do eww