FREE ITIL® 4 Foundation Exam Question Flash Cards 1

This is the first video in a small series of 5, which aims to help you prepare for the ITIL 4 Foundation exam. It contains 10 free mock exam questions in a flash card format, which are discussed in detail to give you a better idea about the right answer.
NEXT VIDEO: FREE ITIL 4 Foundation Exam Question Flash Cards 2 - • FREE ITIL® 4 Foundatio...
Please feel free to turn on the subtitles if it is more convenient for you.
Continue to explore ITIL® 4 foundation with our officially accredited ITIL® 4 eLearning at: valueinsights.ch/itil-4-found... - 12+ hours of content, videos, official exam and 7 mock exams simulations included.
We also offer different courses, which are all accredited and prepare you for the related official exams:
• ITIL 4 Foundation: valueinsights.ch/-trainings/i...
• ITIL 4 Managing Professional: valueinsights.ch/-trainings/i...
• ScrumInc. Scrum Master: valueinsights.ch/-trainings/s...
• Leading SAFe: valueinsights.ch/-trainings/l...
• Our full offering: valueinsights.ch/trainings/
Further resources of interest:
• ITIL 4 Foundation Exam Preparation Video Series: • ITIL 4 Foundation - Fr...
• The official ITIL 4 Foundation book: www.axelos.com/store/book/iti...
• ITIL 4 Foundation exam quiz: valueinsights.ch/-itil-4-foun...
• ITIL 4 Foundation Study Guide: valueinsights.ch/-how-to-pass...
• Claiming your cool ITIL 4 Foundation digital badge: valueinsights.ch/-how-to-get-...
We really hope that you liked the video!
But if you have any questions, please leave us a comment or reach us on info@valueinsights.ch
You can also find me on LinkedIn, so don't hesitate to connect with me and let's have a chat :)
/ iamalexschmidt
Last but not least, we would really appreciate if you could help us spread the word and help others to prepare for the ITIL 4 Foundation exam and successfully pass it, by subscribing to our channel, sharing and liking this video or simply telling your friends and colleagues about us :)
Thank you so much and all the best,
Your Value Insights Team
valueinsights.ch
0:00 Question 1
0:45 Answer 1
2:00 Question 2
2:10 Answer 2
3:03 Question 3
3:16 Answer 3
4:28 Question 4
4:38 Answer 4
5:47 Question 5
6:01 Answer 5
7:13 Question 6
7:23 Answer 6
7:59 Question 7
8:09 Answer 7
9:20 Question 8
9:30 Answer 8
10:17 Question 9
10:27 Answer 9
11:09 Question 10
11:23 Answer 10
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved.

Пікірлер: 154

  • @valueinsights
    @valueinsights2 жыл бұрын

    Continue to explore ITIL® 4 foundation with our officially accredited ITIL® 4 eLearning at: learnify.anewspring.com/do?action=viewProduct&id=1 - 5.5 hours of videos, official exam and 7 mock exams simulations included.

  • @smileemile888
    @smileemile888 Жыл бұрын

    I would like to update that just by watching your videos for about 3 hours, I was able to get certified for itil v4 foundation! I am very happy and this video is really about helping out professionals in the IT practice. I got 88% for my ITIL v4.

  • @Naaa2011

    @Naaa2011

    Жыл бұрын

    Amazing congratulations!! How was it? Did you only study watching Value Insights videos? Were the questions similar? thanks

  • @valueinsights

    @valueinsights

    Жыл бұрын

    Hi Emilson I am so happy to read your message and I am glad that our videos helped you pass your exam. Congratulations, all the best and welcome to the club. Cheers, Alex

  • @markganus1085
    @markganus10852 жыл бұрын

    "How does the Service Request Practice contribute to the Obtain/Build service value chain activity?" *Acquisition* of pre-approved service components may be fulfilled through service requests. The major hint here is the word 'acquisition', which is tantamount to 'obtain', from the obtain/build SVC activity. When in doubt, look for keywords in both the question and the answer choices. The right answer will usually be worded in a way that is related to the concept highlighted in the question.

  • @SocialDrones

    @SocialDrones

    2 жыл бұрын

    Do you teach this? You would make a good teacher! 🙂

  • @GutterSnipe11
    @GutterSnipe1111 ай бұрын

    Love the content, but the answer to Q5 is definitely Keep it Simple and Practical…from the Axelos course book: Focuses on simplifying the complex work methods. To achieve this, identify and eliminate processes, services, actions, or metrics that do not add any value.

  • @valueinsights

    @valueinsights

    11 ай бұрын

    Hi Jay Thank you very much for your kind feedback. While there is a close relation between the two principles, the correct answer is still D. Please refer to "4.3.4.3 Increasing urgency through visibility" on page 50 of the official eBook. The message behind this question is that collaboration and the promotion of visibility is a crucial step for keeping things simple. I hope this helps to clarify. All the best, Alex

  • @eternalbuzzphotography8739

    @eternalbuzzphotography8739

    4 ай бұрын

    I'm grateful for both the original comment and your reply. I just paused the video at that exact question to browse the comments because it wasn't making sense to me. Thank you for the reference here and all of your content!@@valueinsights

  • @valueinsights

    @valueinsights

    4 ай бұрын

    @@eternalbuzzphotography8739 I am happy, that I was able to help and you are very welcome :) All the best, Alex

  • @automitta
    @automitta3 жыл бұрын

    Just passed the examn 15 minutes ago your videos helped me a lot. Thanks

  • @valueinsights

    @valueinsights

    3 жыл бұрын

    Congratulations and welcome to the community :) Don't forget to claim your digital badge. I am really happy that our videos helped you! All the best, Alex

  • @ahamedraffi8783

    @ahamedraffi8783

    Жыл бұрын

    Hi please give me some tips to pass the exam

  • @automitta

    @automitta

    Жыл бұрын

    @@ahamedraffi8783 depends in ur best study method. I prefect watching these clips which helped me pass. And read al the answers dont rush it.

  • @aditigharge7493

    @aditigharge7493

    Жыл бұрын

    Is this exam tough to pass?

  • @Supriya.Bathula

    @Supriya.Bathula

    11 ай бұрын

    Which exam

  • @oukiwo1716
    @oukiwo17162 жыл бұрын

    Thank you for uploading all these well-explained ITIL Videos. I studied every one of them and it helped me in passing my exam!!

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    You are very welcome. Congratulations on passing your exam. I am glad that our videos helped you do so. Don't forget to claim your digital badge 🙂 Cheers, Alex

  • @jackiesalazar2979
    @jackiesalazar29793 жыл бұрын

    This series of videos are helpful! Thanks for sharing your knowledge with us.👌✨✨ I scheduled my exam for this week🤞🏼

  • @valueinsights

    @valueinsights

    3 жыл бұрын

    I am glad you think so and thank you for your kind feedback :) All the best for your exam. Let me know how it went. Cheers, Alex

  • @dieknakkermetdathaar
    @dieknakkermetdathaar2 жыл бұрын

    Hi Alex! I just took the exam, got 75% right! Thank you so much for your clear explanation. Breaking it up into 5 parts is also very smart. I can’t thank you enough.

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    That is amazing :) Congratulations and welcome to the club. I am really glad that our videos were of help to you and that you liked their format. Don't forget to claim your digital badge once you have your certificate! Cheers, Alex

  • @yasmeenahlan3075
    @yasmeenahlan30752 жыл бұрын

    I appreciate how you explain the incorrect and correct answers it helps to understand more better.

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    Hi Yasmeen Thanks a lof for your feedback. I am glad that you liked the videos. Let me know in case of questions. Happy to help. All the best, Alex

  • @djamilacaetano5187
    @djamilacaetano518710 ай бұрын

    Hi Alex, I came here to thanks you for your video. I got 90% in my ITIL EXAME today 09/07/2023. I'm from ANGOLA, an African Country. God Bless you!

  • @valueinsights

    @valueinsights

    10 ай бұрын

    Hi Djamila Thanks a lot for stopping by and also for your kind feedback. I am happy that our videos helped you achieve such a great result. Congratulations and welcome to the community. Best wishes, Alex

  • @OGStrong
    @OGStrong Жыл бұрын

    Just got 95% on my exam using all 5 of these videos on my exam. Thank you so much!

  • @valueinsights

    @valueinsights

    Жыл бұрын

    What an amazing result, congratulations and welcome to the club. I am happy, that our videos helped you to achieve that. Best regards, Alex

  • @markganus1085
    @markganus10852 жыл бұрын

    "which guiding principle emphasises the need to understand the flow of work, identify bottlenecks and remove waste?" Collaborate and promote *visibility* anything meant for identifying, bringing to light, exposing etc falls under the collaborate and promote visibility guiding principle. in a nutshell, anything designed to make something *visible*

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    Thanks for your comment. Very true! You have understood the exact message of the guiding principle.

  • @Thatgirlkayyy
    @Thatgirlkayyy11 ай бұрын

    Just wanted to say a huge THANKS. I self study with just your course and Google and passed with a 90%!

  • @valueinsights

    @valueinsights

    11 ай бұрын

    Hi Kaila Thanks for stopping by with this lovely feedback. I am happy that our videos helped you. Congratulations and welcome to the club :) Cheers, Alex

  • @kytabelcher1975

    @kytabelcher1975

    2 ай бұрын

    What did you go to on google, I have watched all of his videos and memorized the mock questions, studied flash cards on quizlet but fear its not enough

  • @PauloAlexandreRomualdo
    @PauloAlexandreRomualdo2 жыл бұрын

    Very helpful and clear reasoning. Thank you ver much!

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    You are most welcome 👍 and thank you for the kind feedback. Cheers, Alex

  • @hafcat
    @hafcat Жыл бұрын

    I've only watched your exam prep playlist and taken notes on Quizlet, and I got 8/10 here! 7 out of 8 I knew immediately. Your free course is so easy to digest, I think I'll have no problem passing this exam soon after a little more study and practice. Might zip through the playlist one more time too.

  • @valueinsights

    @valueinsights

    Жыл бұрын

    Hi Ryan I am really glad to hear :) Wishing you all the best for your exam. Let me know how it went. Cheers, Alex

  • @hafcat

    @hafcat

    Жыл бұрын

    @@valueinsights I forgot to come back. After two weeks of studying I passed ITIL4 Foundation with 83%. I got 33 out of 40. And mostly thanks to this course!

  • @valueinsights

    @valueinsights

    Жыл бұрын

    @@hafcat congratulations and welcome to the community 👍 I am glad that our videos helped you on your journey. All the best, Alex

  • @MrYugoWRC
    @MrYugoWRC3 жыл бұрын

    Just passed my exams, these courses were super helpful 👍🏻

  • @valueinsights

    @valueinsights

    3 жыл бұрын

    That is great. I am glad that the videos helped you pass it. Don't forget to claim your digital badge. All the best, Alex

  • @user-tv6sv1fv4k
    @user-tv6sv1fv4k4 ай бұрын

    Recently took ITIL4 Foundation class with TKA and this video series is absolutely incredible as a follow up before the exam.

  • @valueinsights

    @valueinsights

    4 ай бұрын

    Hi Diana Thanks a lot for your kind feedback. I am happy you enjoyed our videos and stopped by to leave a comment :) All the Best, Alex

  • @AnilS30
    @AnilS302 жыл бұрын

    The questions and detailed explanation for each option is excellent and helps us learn a lot.. Thanks for the video

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    Thanks a lot for the nice feedback. Much appreciated. All the best, Alex

  • @kseniakosheleva5111
    @kseniakosheleva5111 Жыл бұрын

    You made me laugh a bit already in the first minute! You are a great teacher

  • @valueinsights

    @valueinsights

    Жыл бұрын

    Hi Ksyu Thanks a lot for your kind feedback. This dry material is so much better with a bit of humour :) All the best, Alex

  • @kellymorgan100
    @kellymorgan1002 жыл бұрын

    Hi Alex, 36/40! I'm bragging, but I am a very new IT Manager and had no exposure to ITIL until a couple weeks ago. Your overview series and this Flash Card study series were lifesavers! I've already shared them both with other people in my org who still need to take the exam. Thank you, thank you, thank you!

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    Hi Kelly That is a very good result, and I am happy, that our videos help you achieve this. Also, big thanks for sharing the videos with your colleagues. Should they have any question, I am happy to help. We also have some further resources that might be of interest: - an article with some more details on the whole topic: valueinsights.ch/-itil-4-foundation-exam-quiz - a full eLearning course including the exam and 300 mock exam questions: valueinsights.ch/itil-4-foundation-e-learning-on-learnify/ All the best, Alex

  • @Parisvibe

    @Parisvibe

    2 жыл бұрын

    @kellymorgan100 hi i have question from you would you please tell me you read which source to pass exam?

  • @OmnigmaTheMaster
    @OmnigmaTheMaster Жыл бұрын

    I Just pass exam, question where much More easier that one posted here. But it did help me prepear. Thank you

  • @valueinsights

    @valueinsights

    Жыл бұрын

    Congratulations! I am happy, that our videos helped you prepare for the exam, and thanks for your feedback. Cheers, Alex

  • @dqkneely9803
    @dqkneely9803 Жыл бұрын

    this was outstanding, thank you

  • @valueinsights

    @valueinsights

    Жыл бұрын

    I am glad you think so and appreciate your feedback very much. Cheers, Alex

  • @SSBBcore
    @SSBBcore Жыл бұрын

    Just passed the exam some hours ago, these videos surely helped me alot and I want to thank you 🤜🤛✨

  • @valueinsights

    @valueinsights

    Жыл бұрын

    Congratulations and welcome to the community 👍 I am glad you made it and that our videos helped you on the way. Best Regards, Alex

  • @adelabdullah1098
    @adelabdullah10983 жыл бұрын

    You're the best, thank you

  • @valueinsights

    @valueinsights

    3 жыл бұрын

    Thanks a lot for the kind feedback :) You are most welcome. More questions are in the making. Cheers, Alex

  • @daisymaeleonardo418
    @daisymaeleonardo4183 жыл бұрын

    Thank you!

  • @valueinsights

    @valueinsights

    3 жыл бұрын

    You're most welcome. Cheers, Alex

  • @beatrizsousaemelo3711
    @beatrizsousaemelo37112 жыл бұрын

    congrats! Very well made

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    Thank you very much for the kind feedback, Beatriz!

  • @aysegul_aydin
    @aysegul_aydin3 ай бұрын

    I passed my exam with 95% with this training and exam practices. I didn't read the book. Thank you for this great course. You are such a great teacher! Highly recommend.

  • @valueinsights

    @valueinsights

    3 ай бұрын

    Thank you so much Ayşegül. I am really happy and appreciate your feedback. Congratulations on your great result! Cheers, Alex

  • @dshericemo1144
    @dshericemo11443 жыл бұрын

    Exam Saturday! Thank you

  • @valueinsights

    @valueinsights

    3 жыл бұрын

    Fingers crossed and all the best :)

  • @proudlytoxic
    @proudlytoxic Жыл бұрын

    Hi. I used your videos as a studying resource as well as a site that hosted around 300 questions for the ITIL4 exam. Some of the questions you covered here actually showed up on my test. I scored a 93%.

  • @valueinsights

    @valueinsights

    Жыл бұрын

    What an amazing result, congratulations! I am happy that our videos helped you ace the exam. Thanks a lot for your feedback and all the best, Alex

  • @JT-wx1jh

    @JT-wx1jh

    Жыл бұрын

    Which slot did u book

  • @allysonraymond1301
    @allysonraymond13012 жыл бұрын

    Hi Alex I wanted to let you know that I passed my ITL 4 exam. Thank you so much for your wonderful videos.

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    Hi Allyson That is great to hear. Congratulations and welcome to the community :) Don't forget to claim your digital badge! Alle the best, Alex

  • @continentalmasters5432

    @continentalmasters5432

    2 жыл бұрын

    Hello Allyson , can you please recommend any learning materials that helped you pass the exams .thanks

  • @stevencantave9164
    @stevencantave91642 жыл бұрын

    taking my test today for the ITIL v4 :) Wish me luck

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    In that case, I am keeping my fingers crossed and hope that you will ace it. Let me know how it went! Cheers, Alex

  • @hallertyler38
    @hallertyler382 жыл бұрын

    I passed my exam, thanks for the help!

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    Amazing news! Congratulations and welcome to the club. Glad, that our resources were of help!

  • @wanemdeybee4806
    @wanemdeybee4806 Жыл бұрын

    Hi, I watched all 5 vids during last minute revision in the morning. Just now sat for the exam and passed 32/40! Thank you!

  • @valueinsights

    @valueinsights

    Жыл бұрын

    Hi Wan Congratulations and welcome to the community. I am happy that our videos helped you. Cheers, Alex

  • @allisondondero2164

    @allisondondero2164

    Жыл бұрын

    first off congrats secondly can you provide where you can take the exam? a Link? Thank you

  • @valueinsights

    @valueinsights

    Жыл бұрын

    @@allisondondero2164 I know that the question was not pointed at me, but please allow me to jump in. The exam can only be taken together with an official course. It cannot be bought separately. Should you be interested, I can suggest having a look at our Rocktober offer, where the whole package is available for approx. 375 USD valueinsights.ch/itil-4-foundation-e-learning-on-learnify/ All the best, Alex

  • @vaniety6583
    @vaniety6583Ай бұрын

    Thanks for this. 😊

  • @valueinsights

    @valueinsights

    Ай бұрын

    You're most welcome :) Cheers, Alex

  • @ronrebolledo2913
    @ronrebolledo29132 жыл бұрын

    Thank you Alex for explaining the correct and incorrect answers. I'm taking the exam in a few days. Wish me luck!

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    Hi Ron You are most welcome. Keeping my fingers crossed for your exam. Let mer know how it went. Should you have any further questions, just let me know. Happy to help. Best Regards, Alex

  • @ronrebolledo2913

    @ronrebolledo2913

    2 жыл бұрын

    @@valueinsights Thanks Alex. Exam is set for Thursday morning. I'll let you know. thanks for your help.

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    @@ronrebolledo2913 Great! All the best!

  • @houseshoes196

    @houseshoes196

    Жыл бұрын

    Ron, you have kept me in suspense for quite some time! How did you do on the exam?

  • @chantellemorehead9390
    @chantellemorehead93902 жыл бұрын

    I passed the exam!! Your video were extremely helpful so thank you

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    Hi Chantelle I am happy to hear. Congratulations and welcome to the community. I am glad that our videos helped you on your journey. All the best, Alex

  • @atiqmughal3008
    @atiqmughal3008Ай бұрын

    Passed my exam watching these videos of yours, 39/40. Great explanation of topics.

  • @valueinsights

    @valueinsights

    Ай бұрын

    Wow, very nice result. Congratulations and welcome to the community. I am glad our videos helped you. All the best, Alex

  • @deepasatish7989
    @deepasatish79892 жыл бұрын

    excellent video

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    Hi Ananya Thank you very much for your kind feedback :) Cheers, Alex

  • @williamtay6219
    @williamtay6219 Жыл бұрын

    I have passed the exam. Many thanks for the slides 😊

  • @valueinsights

    @valueinsights

    Жыл бұрын

    Congratulations and welcome to the club. Glad you made it :) Don't forget to claim your digital badge. Here is how you can get it: valueinsights.ch/-how-to-get-the-itil-4-foundation-digital-badge/ All the best, Alex

  • @nafta234
    @nafta234 Жыл бұрын

    Well Done

  • @valueinsights

    @valueinsights

    Жыл бұрын

    Thanks Devid!

  • @anbazhagansankaralingam2207
    @anbazhagansankaralingam22072 ай бұрын

    Hi Alex, Are the videos and lessons list in the course url, different from the playlist in your channel?

  • @valueinsights

    @valueinsights

    2 ай бұрын

    Hi Anbazhagan If you mean the official eLearning, then the topics are almost the same but in much more details, with much more exam relevant stuff and more mock exam questions and games. Best Regards, alex

  • @SteezyMcDude
    @SteezyMcDude2 жыл бұрын

    I'm so nervous to take this exam. I've taken it once before and failed by 1 question. I'm getting around 80-90% of the questions right in the mock exams I take but the nerves are real. I take it in 2 hours... Wish me luck!

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    Hi Shane I am really hoping that you pass it and keep all my fingers crossed 🤞 80-90% is already quite good. I suggest you do a quick run during the exam, answering the easy questions. Then a second run, where you take on the harder questions. If you are in doubt, try to close out wrong answers first. Often, answer that deal in absolutes are wrong ones. Like "always" or "never" or "must". Also, often the longest answers are the good ones as they try to explain the answer in more detail. Hope this helps. All the best, Alex

  • @SteezyMcDude

    @SteezyMcDude

    2 жыл бұрын

    @@valueinsights Thank you for the input! I DID end up passing with a 33/40 (83%). Thank you for the kind words and for the videos which definitely help!

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    @@SteezyMcDude yeeey. Congratulations on passing the exam and welcome to the community 👍 I am glad that our video helped you achieve it! All the best, Alex

  • @luislo01
    @luislo01 Жыл бұрын

    Great work!!!

  • @valueinsights

    @valueinsights

    Жыл бұрын

    Thanks Luis, appreciate it. Cheers, Alex

  • @luislo01

    @luislo01

    Жыл бұрын

    @@valueinsights I'm gonna take the exam Itil 4 foundations next week What is a "risk" ... The uncertainty of the outcome and lossing 300 dollars in case of failure unlike the concept of service I will handle the cost and risk 😂😂😂

  • @valueinsights

    @valueinsights

    Жыл бұрын

    @@luislo01 well, I am keeping my fingers crossed for you and hope that you rock it. But just so you know. For around 70 euros or so, oh can buy the take 2 option, adding a 2nd try to your exam in case you fail the first.

  • @luislo01

    @luislo01

    Жыл бұрын

    @@valueinsights Yesterday I passed the exam. (36 out of 40) Thank you very much for these videos which have been very useful for me. Next Saturday I will record a podcast sharing all my experiences taking this ITIL 4 Certification. It will be in Spanish language but I will let you now the link for the podcast and the exact minute and second giving you thanks in English for your help through these materials in KZread. God Bless You

  • @valueinsights

    @valueinsights

    Жыл бұрын

    @@luislo01 Thank you so much, that means a lot :) I am really happy that we were able to help you and it is amazing that you will mention us. Do you think it would be possible for you to mention our exam prep. article in the description of your podcast? valueinsights.ch/-itil-4-foundation-exam-quiz/ We would very much appreciate that. All the best and congratulations, Alex

  • @ademolaajayi8557
    @ademolaajayi8557 Жыл бұрын

    Hello, am preparing for my exam soon and I have gone through some materials but not still satisfied. Please do you have a software copy of the video shared on KZread. Thank you for the great job you are doing.

  • @valueinsights

    @valueinsights

    Жыл бұрын

    Hi Ademola Thanks a lot for your kind feedback. You can get the slides here of our exam prep video series here: drive.google.com/file/d/186moGCmlfHFSLNzXghoWjUMnqtqMjiUa/view?usp=sharing We have some official mock exam questions here: valueinsights.ch/shop/itil-4-foundation-official-mock-exam/ Besides that, we do have an official eLearning including the official exam with a passing guarantee. And we do have a special Rocktober price now: valueinsights.ch/itil-4-foundation-e-learning-on-learnify/ Cheers, Alex

  • @sheikzamil3077
    @sheikzamil30773 жыл бұрын

    Very helpful. Where can i find exam dumps I am planning to do the exam next week

  • @valueinsights

    @valueinsights

    3 жыл бұрын

    Thank you for the kind feedback. You can find everything you need here: valueinsights.ch/-itil-4-foundation-exam-quiz/ Cheers, Alex

  • @user-qk8hd1eu8c
    @user-qk8hd1eu8c11 ай бұрын

    Great material, extremely useful! I only have a question: the "multiple choice" type only refers to the list types of questions? All the resources I found have "simple choice" answers (which means for every question there is only 1 correct answer, not more of them like having A,B,C,D options and having to choose by yourself which one/ones would be correct), not "multiple choice". Maybe the terminology lost its meaning by translating it :(

  • @valueinsights

    @valueinsights

    11 ай бұрын

    Hi Maria Thanks so much for your kind feedback. I am happy, that you found our videos to be helpful. All questions are single choice. So it is ALWAYS only one correct answer you need to select during the exam. The exam tool won't even allow you to select more. But sometimes these selections contain a list of possible options. EG: Which is true for the xyz practice. Statement 1, Statement 2, Statement 3. And the answers options would be. A. 1,2 and 3 B. 2 and 3, C. 1 and 3 D. None of them Hope this helps. Cheers, Alex

  • @yasaswijedasa8029
    @yasaswijedasa80292 жыл бұрын

    Thank you for creating values for us. I had pass the exam .

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    Hi Yasas You are most welcome and thank you for your kind feedback. I am glad you found them helpful and that you passed the exam. Congratulations and welcome to the community :) All the best, Alex

  • @tapiwaannemawoyo6971
    @tapiwaannemawoyo69712 жыл бұрын

    writing my exam 2moro,hope it will work out

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    In that case, we wich you all the best for your exam. If you are looking for some additional resources to prepare, just have a look here: valueinsights.ch/-itil-4-foundation-exam-quiz Cheers, Alex

  • @taiwoakeju4792

    @taiwoakeju4792

    2 жыл бұрын

    so how was your exam

  • @faridlahadian5025
    @faridlahadian5025 Жыл бұрын

    Passed my exam today, both your video series help me a lot, thank You for sharing Your knowledge 🫰

  • @valueinsights

    @valueinsights

    Жыл бұрын

    Congratulations and welcome to the community! I am happy that our videos helped you achieve your goal :) Best wishes, Alex

  • @akashappu3
    @akashappu32 жыл бұрын

    The 5th Question - I don't think D is the answer. The question talks about removing waste and identify bottlenecks - This is the role of "Keep It Simple and Practical" GP and not "Collaborate and Promote Visibility". Kindly explain in detail how is it otherwise?

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    Hi Akash What you are saying is right., but D is the more accurate answer. Keep it simple and practical' states that the organization should use the minimum number of steps, and eliminate steps that produce no useful outcome. This does imply that you should uncover waste, but it does not specifically highlight the need to understand the flow of work and identify bottlenecks. Collaborate and promote’ visibility states "Insufficient visibility of work leads to poor decision-making, which in turn impacts the organization’s ability to improve internal capabilities. It will then become difficult to drive improvements as it will not be clear which ones are likely to have the greatest positive impact on results. To avoid this, the organization needs to perform such critical analysis activities as: understanding the flow of work in progress; identifying bottlenecks, as well as excess capacity; and uncovering waste" I hope this helps, otherwise, please let me know. All the best, Alex

  • @akashappu3

    @akashappu3

    2 жыл бұрын

    @@valueinsights Thanks for the response. This helps.

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    @@akashappu3 No problem.

  • @mohamedosman4641
    @mohamedosman4641 Жыл бұрын

    Hi thank you for your videos I want practise exam questions ITIL foundation where can I get please.

  • @valueinsights

    @valueinsights

    Жыл бұрын

    Hi Mohamed You're most welcome. You can get mock exam questions on this page, when you sign up with your email address: valueinsights.ch/-itil-4-foundation-exam-quiz and on this page, when you try to exit it: valueinsights.ch/itil-4-foundation-e-learning-on-learnify/ All the best, Alex

  • @sndpdeepu
    @sndpdeepu Жыл бұрын

    I have a question, which company provides the certification for this course and how to register for certification exam

  • @valueinsights

    @valueinsights

    Жыл бұрын

    Hi Sandeep The owner of ITIL is Peoplecert. Exams can be purchased on peoplecert.org They also have many partners like us, who are selling courses and exams. As accredited training organizations, we are obliged to offer the exam only as a package deal together with an official course. You can have a look at our current eLearning offering here: valueinsights.ch/itil-4-foundation-e-learning-on-learnify/ Hope this helps. Cheers, Alex

  • @majicMix911
    @majicMix911 Жыл бұрын

    I love how everytime I'm told to not over think something, and I dont, I get the answer wrong. Its NEVER the obvious chose.

  • @jacquelinec7961
    @jacquelinec7961 Жыл бұрын

    hello where can we find the flash cards? thank you

  • @valueinsights

    @valueinsights

    Жыл бұрын

    Hi Jacqueline You can find the flash cards here: valueinsights.ch/wp-content/uploads/2021/04/Value-Insights-ITIL-4-Foundation-50-Mock-Exam-Flash-Cards.zip Cheers, Alex

  • @wiggleword
    @wiggleword11 ай бұрын

    Excellent exam prep videos. I scored 88% in my ITIL 4 exam. Really appreciate the explanations after each question.

  • @valueinsights

    @valueinsights

    11 ай бұрын

    Congratulations on passing your exam. I am really happy, that our videos helped you. And thank you very much for your feedback as well. Much appreciated. Cheers, Alex

  • @ogmonstercock
    @ogmonstercock3 жыл бұрын

    Any easy way to remember the Service Value Chain Activity application questions (#10/#1)? Are there a list of keywords associated with each practice? So far I'm seeing these repeated: - Plan - portfolio, portfolio decisions, architectures & policies - Improve - improve initiatives, status reports - Engage - 3rd party service components, contracts and agreements, external parties - Design and transition - new and changed products and services - Obtain/build - service components, components, new resources - Deliver and support - service and performance information, timely incident resolution For those questions (#10/#1) is it about matching the management keywords with the appropriate SVC keywords?

  • @valueinsights

    @valueinsights

    3 жыл бұрын

    Hi M Thanks for the comment. And while the logic is not bad it is not a 100% watertight. Nevertheless, it would probably get you through these types of questions during the exam. Luckily, there are not a lot of these :) I would suggest, to focus on understanding the purpose of each SVC activity. When you try to summarize them in once sentence...that sentence will help you to connect them with the practices. Best Regards, Alex

  • @knandi73
    @knandi73Ай бұрын

    Please mention the correct answer in the same slide.

  • @valueinsights

    @valueinsights

    Ай бұрын

    Thank you very much for your feedback, but the idea was, that people have a chance to think about the correct answer, therefore I did not want to make the answer visible on first sight. Best Regards, Alex

  • @tY6KV2Wkz2s
    @tY6KV2Wkz2s3 жыл бұрын

    I don't agree with question number 5 answer. It should be C, not D. The definition of Keep it simple and Practical is if a process service action or metric fails to provide value or produce a useful outcome eliminate it. That's the very definition of identifying bottlenecks and removing waste. Using the minimum number of steps necessary is about flow of work. question has nothing to do with collaboration and promoting visibility.

  • @valueinsights

    @valueinsights

    3 жыл бұрын

    Hi Jason Thanks a lot for reaching out about that questions. You are right, that "Keep it simple and practical" implies that waste should be uncovered, however it does not specifically highlight the need to understand the flow of work and highlight bottlenecks. It is more about reaching our goals and results without overspending and overcomplicating things. You see, waste is not in a straight correlation with bottlenecks. Waste can have many forms like overproduction or transportation. Perhaps you have heard of the acronym TIMWOODS, which identifies the different types of waste. Furthermore, without collaboration and the promotion of visibility, there is now way to identify bottlenecks or blockers in processes or workflows, especially if we are talking about an organization with dependencies between teams and departments. And it is also true that the Guiding Principles interact with each other and might even have some overlaps. According to Axelos, that is on purpose, because it shows that they are bes applied in conjunction. Hope this helps, otherwise let me know and we can discuss further. All the best, Alex

  • @tY6KV2Wkz2s

    @tY6KV2Wkz2s

    3 жыл бұрын

    @@valueinsights I really appreciate your time and detailed answer. I've learned a lot from your videos.

  • @valueinsights

    @valueinsights

    3 жыл бұрын

    @@tY6KV2Wkz2s You are most welcome. I am happy if I can help and I am glad that you found the videos helpful. All the best, Alex

  • @mohammedamazad5147
    @mohammedamazad51472 ай бұрын

    Any one update me How can i get itil certificate.

  • @valueinsights

    @valueinsights

    2 ай бұрын

    Hi Mohammed We got the following ressources for the ITIL 4 Foundation exam: - 40 official mock exam questions, which can be downloaded using your email address on this page: valueinsights.ch/-itil-4-foundation-exam-quiz/#elementor-toc__heading-anchor-2 - 40 official mock exam questions, when you try to exit the following page: valueinsights.ch/itil-4-foundation-e-learning-on-learnify/ - 50 of our mock exam questions in video format with explanations kzread.info/head/PLVzkjYR3xN1Veghx7WyvEL34y9vLlyKGO - And our officially accredited eLearning course, including 300 mock exam questions and two exam tries: valueinsights.ch/itil-4-foundation-e-learning-on-learnify/ Hope this helps. All the best, Alex

  • @jareed_Gaming101
    @jareed_Gaming1012 жыл бұрын

    how to passed my exams mi teacher will mad to me

  • @valueinsights

    @valueinsights

    2 жыл бұрын

    Hi Jareed I am sorry but I dont understand your query. Can you please clarify? Thanks and Regards, Alex

  • @louisvuitton56

    @louisvuitton56

    2 жыл бұрын

    You have to take the exam

  • @RoboKestrel
    @RoboKestrel Жыл бұрын

    Your video is solid but these definitions are such bullshit. ITIL is filled with "gotcha" definitions like these that aren't designed to help so much as to confuse.

  • @valueinsights

    @valueinsights

    Жыл бұрын

    Thank you very much. The definitions might be confusing indeed, I agree. It is a very special terminology used by ITIL, but one of the purposes of the foundation course is exactly to get everyone on a common ground about the meaning of the concepts and everything else.

  • @RoboKestrel

    @RoboKestrel

    Жыл бұрын

    @@valueinsights Well I appreciate your thoughtful reply and again, I find your videos valuable.

  • @valueinsights

    @valueinsights

    Жыл бұрын

    @@RoboKestrel You're most welcome, and thanks for your feedback.