ITSM - What is it? Introduction to IT Service Management
Ғылым және технология
www.sysaid.com/resources/what...
ITSM, or IT service management, is a dynamic way to manage all IT services in a way that meets the needs of a business and mitigate problems. It ensures that a business gets exactly what they want out of their IT service. It does this by creating communication channels that go beyond paper and screens. In this video, you will learn what ITSM is and how it can help businesses of any size. SysAid is a company that can provide the software and training that will allow you to incorporate IT service management into your business.
Today, Sarah will teach you about IT service management in an entertaining and comprehensive way. You do not need to be an IT professional or have a business degree to understand or implement these valuable techniques. All you need is a desire to save money and help your business run more efficiently.
Many ITSM techniques provided by SysAid, come from ITIL. ITIL is a set of practices that were compiled into several books in 1989. Certain strategies of IT service management are likely already in practice in your business. Some of these may include incident management and request fulfillment.
Without ITSM, your business is likely suffering from activities that are inconsistently undertaken, only done when you have extra time. Some other common problem that this can fix are processes that are not formalized, interconnected, or haven't incorporated the industry best practices. Additionally, SysAid provides fit-for-purpose ITSM technology, making all aspects of your IT service faster and less manually intensive.
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Check out SysAid’s help desk and ITSM software: www.sysaid.com/
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LinkedIn - / sysaid-technologies-ltd
Пікірлер: 214
I loved the way they explained it with real world examples. Short and informative video. Thanks!
You explain it far better than any instructor course I have been on. Thank you!
There is no possible way anything could be better than ITSM and ITIL
this video is just great with some nice Examples , I have learned in 5 min more about about ITSM and ITIL then I could possibly learn somewhere else. thanks a lot SysAid.
crisp and to the point. perfect...!!
I will have a 2-day course on ITIL this week, I feel this definitely gave me a head start on getting familiar with ITIL AND ITSM. THANK YOU
Thank you SysAid! I have clear understanding of ITSM and ITIL now :)
Simple, effective, clear presentation, thank you!
very useful video to understand ITSM in just five minutes, thanks.
Great job SysAid. This was a good entry level overview of ITSM.
Hey, thanks for this video. Great efforts to simplify the topic. Thanks !
If Sarah was In every video I would learn a lot :)
@hetasamuki7341
2 жыл бұрын
🤣
Nicely done. It put everything about ITSM. It put a lot of things in perspective.
@sysaid
7 жыл бұрын
Thanks, Edward! That's what we aimed for....so glad you got it :)
Thank you for the way you explained things with real examples
That was the fourth video I watched, but the first that I understood the meaning. Thanks !
A good introductory video - thanks! I liked the simplicity and clarity of this. Good job!
@sysaid
6 жыл бұрын
Thanks, Jeevan!
Thank you very much for the very clear and lovely explanation!
straight to the point. Loved it. Thanks!
REALLY GOOD EXAMPLE OF VIDEO COURSE- SIMPLE AND ALL ABOUT THE TOPIC TO COVER
This was an easy breakdown of ITSM and ITIL. Thank you. I added this video to my One-Note file.
@sysaid
4 жыл бұрын
Cool - thanks so much for your feedback, ispguy2001!
This is such a great introductory video.
Thank you. It helps answer my questions and clear my mind
I'm preparing for a job interview and this was so helpful! Thanks!
i was very confused about this but your video set all the threads straight..thanks
@3:34 I could use your services for that kind of result - no other provider has even come close to that! Thanks for making and sharing!
So informative and helpful. Many thanks!
Great video Sarah
Very simple explanation with gud examples. it helps to understand the term very well...Thanks for the video..its really interesting to watch....
Good explanation. Thank you!!
Thank you for the info, appreciate it!!!
Thanks a lot ! Finally got the concept
Nicely explained itsm, ITIL, problem Mgmt, incident Mgmt.
Bestest explanation ever... Wow... subscribed.... Thanks
you really managed to 'keep it simple'. so informative, thanks! :)
Nicely done!
That was a nice and brief, but clear introduction. And it helped, thank you. :)
Good Job, I am more clear than ever before with one-liner, ITSM = IT + Connect people, Thanks
Great video. Clear explanation
This is the best explanation on ITSM.. really helpful..thank you
Beautiful illustration
Nicely done. Thank you
Very simple ans informative. Thank you :)
Nice introduction of ITSM
the best vedio/demo till dt i have seen..grt
Great quick snapshop thanks!
thank you for the spectacular tutorial. much love from city and islington college
I love the attiitude. Keep going girl!
Great video! Thank you!
Good job thanks alot to share this vidio it's better explain to understand the topic.
You really simplified this:):)
Great job explaining it !
your explanation is very good to understand any software employe
fantastic video Thank you...
Simple , short and understandable without having IT knowledge
Nice examples of Problem and change mgmt
Well explained, good scenario
Excellent explanation awesome video small crisp and well explained.....
Really I get Good Information With Nice explanation
I liked your presentation. You are also answered my question to the point. You are also beautiful. Thank you.
Nice presentation!
Great explanation
Awesome video, I like your expressions too
Cool overview -- very nice
Nicely explained. thanks
شكراً على الشرح 👍
time equals money. ITSM brings the direct value to the business. ITIL is bible to align business with IT services. 2:49 ticketing=incident management. 3:21 change management. 75% time.
This was a great video
Well explained with simple examples. Please include event management as well
@sysaid
6 жыл бұрын
We'll pass that request on. Thanks for your feedback!
well explained !!!
I love the way you explained them, I would like to know what is request management as part of ITSM
This video helps me a lot for service-now interview questions. And, can you please give more examples for event, access, request management.
I like her presentation
Nice video ! It explains it.
Love it from city and Islington college
Very nicely explained
Thank you sooo much
excellent, thank you
很好!
Nicely done!!!!
@sysaid
6 жыл бұрын
Thank you!
Great video, bobble head 😂 Thanks for the info
TOO GOOD
Nice explanation ma'am.🥰😍
To the point!
Ma Sha Allah, Beautiful explained, thank you for sharing, incident with just phone so its fix , but how to fix a broken heart any update tool or technology (kidding) . Smile.
that's helpful ..thank you
nice video!
Nice explanation. But how to use ITSM ticketing tool usage . Can you please do it video.
Very Good
good video.
Thanks
Nice video
ready? lets go~!
ITSM is bridge between IT and customers.
checking wiki and didn't get it. The first minute with this video I know I am on the right track.
Wait, did that new sales executive fix your broken phone? Legend.
Helpful
It covers developement part also or only technical support.
Do you have any idea if you are going to upload any more in-depth up-to-date tutorials w/ examples for Sysaid?
@sysaid
7 жыл бұрын
Yes, we're always working on new videos! Specifically, are you looking for tutorials about the SysAid tool (are you using SysAid) or just general ITSM issues?
@gowiththelowe
7 жыл бұрын
Yes, i'm currently using Sysaid. I would like to watch a good tutorial about change management and problem management. I have read all of your forums, but i would like to visualize how they work with incident and request management.
@sysaid
7 жыл бұрын
Hi Lowe12. We don't have anything specific on this KZread channel but we might be able to send you something that is part of a course we give. Please can you tell me what organization you are from so I can have your account manager send you the references. Thanks!
Hi, i am David a student of Starz of college of Technology, studying IT and majoring System Administration, i will like to have more of your tutorials... thank you
@sysaid
6 жыл бұрын
Hi David. Firstly, good luck with your studies! Secondly, we invite you to subscribe to our KZread channel so you'll stay updated when we post new tutorials. Also, follow us on Twitter - @SysAid and @Joe_the_IT_Guy
ive seen few videos, this one is the best of all of them, and her face at 1:37 :D:D