You can take apart to get to the centre hose connection, just Do NOT unscrew the centre white connector screws as the release the spring mechanism. The hose connector is connected on the other side from the spring.

The are two connections inside. One is where the inlet hose goes in. Just pop off the side panel and it might be the connector is not on properly. The other deep inside is where the reel hose is connected. If it is that one and you are still under warranty, send it back. More likely Hoselock will just send you another as it's too much of a faff to return and fix it for you. It's a nightmare to fix yourself.

I connected my 40m reel last week (after 12 months sitting in the box in garage!). It was perfectly fine initially, but on roughly its 3rd use today I noticed a small but regular drip from underneath. It hasn’t been pulled out even half way, so it can’t have been pulled loose. Came on here to find out if it could be dismantled without the sprung mechanism completely falling apart. Just watched another clip before coming here, and I’d say the answer to that is probably a firm NO. It looks like the spring tension is undone by the removal of the centre joint that the short piece of hose (to the tap) connects to under the removable panel - the user noting that on the removal of the final screw, the plastic part spun round with considerable force, so watch your fingers if you decide to do a DIY job. It looks like they don’t want you to - much like most other manufacturers (Kärcher, to my cost). I totally agree that it shouldn’t be rocket science, but unfortunately I think they make it non-serviceable. Manufacturer of hose makes leaky hose shock! How hard could it be to have made the connection an external one to the closed unit, so it could be tightened up

Had exactly the same problem on 40M auto reel as Mike on first using the hose, it leaked exactly as his did. But when I pulled all the hose out to investigate, the spring mechanism released itself (frightening). So left with a pile of hose that will not retract. You could see the problem, the inner hose connection which looks like a flimsy plastic rather than metal type clip, had detached. I contacted Wickes who supplied it and as it was under warranty asked for replacement. After a long battle with no replies to emails, I ended up emailing the CEO direct (that did the trick, google his email address) they replaced it. In sum, I think there is a serious design fault in this product - hopefully the replacement has fault rectified - so far so good

@pgtips9236

3 жыл бұрын

So how do you replace the hose if it gets damaged if you can't even get inside the thing without it practically exploding ?

My new 40m Hoselock reel leaks like this one. The newer grey ones don’t seem to be ‘serviceable’ in the way that the green ones were. What is wrong with their quality control / design ? I don’t seem to be the only purchaser experiencing this issue withers auto reel hose holders given similar comments on other Hoselock related videos........

Just fitted our 40m and it’s pishing out just the same!

I've recently bought one of these and have had problems with the hose reel not retracting fully. I've played with the lock screw on the side, but no improvement.

Did you remove the side cover and connect the hose to the reel? 😮

this is very disappointing - I was just about to purchase one today but this has put me off. would you be kind enough to update what happened please, regard mark

@MikeAston-vd6vt

5 жыл бұрын

Hi Jane, supplier sent me a new one FOC after I complained and sent them the video and it works great. So as long as you buy from a good supplier then if you do have a problem you can get a replacement. I tipped the original but cut the hose off it first. Good luck, Mike

My 30m reel with model number 2402 has the same issue of dripping from inside. It must be the design failure. Trying to contact them and get a solution.

Have you checked to see if the tap connector on the left hand panel was attached correctly? Turn the panel anticlockwise about 20 degrees to open.

Yes better getting other brand these are garbage for retracting.

Did you unscrew the side and connect the hose from the tap like it says in the instructions 😩

I just brought one and have the same problem

Hoselock auto reel keeps winding itself back when I want it out i

@cve7529

3 жыл бұрын

Then lock it in place with the lock screw!

Bonjour comment réparer la fuite

These are do expensive!! I'm on my third one none of them retract properly...

Why did you even put this video on???

Biggest waste of 4 minutes ever.....no solution then?

@MikeAston-vd6vt

Жыл бұрын

Why waste my time fixing it when as the words at the end of the video say ........ "..... maybe since it's under guarantee I should be sending it back" ........ that's your solution !

Good luck they are crap wait till it wont rewind and you have 40 metres of hose and only half of it is on the reel the rest you're winding round whatever you can find ,the product and the business is crap ....the price gives you the impression your are buying a quality product when its substantially inferior than you are lead to believe ....never again