My one is just a smart lock with handles fingerprints. Now there is some problem with the app. I would like to delete my roommate's fingerprint, but I cannot find her fingerprint in the app anymore. But the problem is that she can still my fingerprint lock. I believe this is a bug maybe, I am not sure.

I get "operation failed" when I try to remove the lock from the TTLOCK app. Any ideas?

This is my same lock

We recently purchased a house and we have smart lock system and the app is TTLOCK. I would like to change the passcode and set up finger prints and key cards, when I try to reset from the back it asks administrator password- however we do not know who installed and what the initialization passcode, how can i completely reset it - I asked the builder’s realtor and nobody knows registered administrator password - previously many trade people worked on the house and many people may have the passcode that builder provided- we don’t feel comfortable that people have our passcode. We would appreciate if you please let us know what to do. If you request I can take a video to show the lock - thank you

@hornbillsmartlocks4762

3 жыл бұрын

Hi Murat, Please don't worry, could you please contact me via email? I will know how to help you, my email is Vivian950909guo@gmail.com

@Eric-fz8nl

2 жыл бұрын

I have the same issue with the admin password when trying to reset.. Any ideas on what HornBill said to you on how to fix this? Thanks in advance!

@danielaalejandravicenciosa704

2 жыл бұрын

@@Eric-fz8nl I have the same problem!

@errollfootman6443

4 ай бұрын

@@hornbillsmartlocks4762 Hi! I’m having issue pairing the app with the smart lock. My Bluetooth is on but it keeping saying failed and turn on Bluetooth. Please help asap!

@errollfootman6443

4 ай бұрын

Have the same issue. Was she able to help you? If yes what did you do to make it work?