✅ How to Fix Wi-Fi Connection Problems - T-Mobile Home Internet 5G Gateway

Ғылым және технология

Can't "see" the wifi? Here's some simple fixes that address common Wi-Fi problems with the T-Mobile 5G Nokia Home Internet Gateway. This is how to change settings on the gateway to work with older devices (computer, tv, roku, phone, laptop, tablet, etc)
T-Mobile is just now rolling out 5G service and their software on these gateways (and their home internet phone app) are a bit buggy but I have faith they will continue to improve it. Right now it is a great option for those with no other reliable FAST internet. I have had AT&T DSL that gets about 25mbs down and 6mbs second up and I'll say its been rock steady the past several years.
If you have cable, fiber or 50+ mbs DSL you are probably better off sticking with that for a while until T-Mobile and others get the 5G fixed wireless fully setup and kinks worked out. This is much cheaper and potentially faster than Starlink especially for upload but Starlink covers (will cover...) all the REALLY rural places.
The Nater Tater Channel ( / natertater ) covers any topics related to my 47 acre property. Building things, driving things, smarthome, wifi, outdoor activities etc. Follow me to see my many projects!
Subscribe here: tinyurl.com/y5ct8pkl
#5G #tmobile #tmobilehomeinternet #WFH #internet

Пікірлер: 383

  • @NaterTater
    @NaterTater11 ай бұрын

    BUY IT: Get 5% off Waveform antenna and signal booster products with this link: www.waveform.com/natertater or just use code "NATERTATER" at checkout. Then you can go to the 4x4 MIMO Antenna product page: www.waveform.com/products/4x4-mimo-panel-kit Cheetah 5G Router (use COUPON CODE NaterTater for $45 off): chestertechrepairs.com/products/wifi6-industrial-lte-5g-nr-wireless-modem-router-unlimited-hotspot-rv Invisagig - chestertechrepairs.com/products/invisagig-os-qualcomm-sdx62-rm520n-gl-standalone-modem-nr5g-4g-lte USE COUPON CODE for $20 OFF : natertater20off Be sure to see my other Verizon and T-Mobile Home Internet Videos: Verizon: kzread.info/head/PL8d9FovK2dNSOcTz7L6sHiuWVQXwUT4my T-mobile: kzread.info/head/PL8d9FovK2dNQHp0KWk8gG8XXvaKzaoSB3 Peplink cellular devices: kzread.info/head/PL8d9FovK2dNTZR2vUJWyd6kmmDD6ediym

  • @jaireddart8741
    @jaireddart8741 Жыл бұрын

    You are a life saver! I did all the tips and tricks from all the other channels and it was as simple as following your steps! Thank you sooo much

  • @joshware9793
    @joshware97932 жыл бұрын

    I am about to grab one of these im sooo glad i watched this first as i had questions about the 5g connection to older devices. Thanks a bunch.

  • @cathyaraskewitz6608
    @cathyaraskewitz66082 жыл бұрын

    Very helpful fixed in 2 mins! Thank you. Definitely go to you if i have any other issues. Thanks

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    You're welcome!

  • @jimmylawrence8415
    @jimmylawrence84153 жыл бұрын

    Your videos are very helpful. Thank you for doing them. I, too, am happy to see T Mobile doing this. I live in a small town of 2,700 in Northcentral Arkansas. I am averaging 100 Mbps download and 35 Mbps upload. That may not sound like much to most people, but my only choice for internet is dsl through my local telephone company. I had the top plan, which gave me up to 10 Mbps download and up to 1 Mbps upload. I think you can see why I am so excited by my numbers. Keep up the great work!!!

  • @NaterTater

    @NaterTater

    3 жыл бұрын

    Thanks Jimmy! Will do.

  • @chriswright8074

    @chriswright8074

    2 жыл бұрын

    @@NaterTater it's not detecting Ethernet nor is wifi showing up

  • @arthurbrown8895
    @arthurbrown8895 Жыл бұрын

    Hello Nater Tater - Thank you for your video. I was able to fix my no internet problem very quickly. You provided me with a quick fix that I could not find in any of the other youtube videos I watched. Thank you again for your great help and please continue to provide genuine information for all who need your assistance.

  • @NaterTater

    @NaterTater

    Жыл бұрын

    Glad it helped!

  • @jd9213
    @jd92133 жыл бұрын

    Thank you, Tater. Great vids! Dig your vids. And totally enjoying my T-Mobile 5G Home Internet.

  • @NaterTater

    @NaterTater

    3 жыл бұрын

    Awesome. Thanks!

  • @Julie-po8je
    @Julie-po8je2 жыл бұрын

    Thank you so much for this!!! It was driving me crazy.

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    You're welcome!

  • @lisacepluch1152
    @lisacepluch11522 жыл бұрын

    I spent over 2 hours trying to get a new phone hooked up to my home internet. Frustrating! No help from T-Mobile! I watched your video and problem is solved. Thank you so much!

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    You're welcome

  • @aaliyah5355
    @aaliyah53552 жыл бұрын

    THANK YOU! I've gone months with either using a hotspot or just using my phone to do school because I didn't understand what the problem was, so I wasn't even sure what to look up. I finally realized maybe my computer isn't necessarily the only problem, since it was able to pick up other networks and not T-Mobile. Changing the transmission mode was the only problem! Thank you so much

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    Awesome! You're welcome.

  • @sandybear7593
    @sandybear75933 жыл бұрын

    I I bought this on Amazon to use as a stand for the T-Mobile gateway. Brand is Supertek Circular Tripod Stand for Laboratory, Steel, 127 mm x 230 mm (5” Diameter x 9" Height). I measured the inner diameter to be 3-1/8”, and the outer diameter to be 4-15/16”.

  • @ethanmontgomery2217
    @ethanmontgomery22172 жыл бұрын

    Do you have any insight on changing the transmission mode for the ARC KVD21? I think this simple fix would solve my issue of my laptop not seeing the router but there are almost no settings available for the new hardware.

  • @doniquelamar28
    @doniquelamar28 Жыл бұрын

    Dude, you are freaking awesome. I just got one of those devices and tried playing Warframe, it was bad. I found your video and used your steps. Happy man over here! Thank you!

  • @NaterTater

    @NaterTater

    Жыл бұрын

    Awesome! Glad it helped.

  • @jeremytrenchard7754
    @jeremytrenchard7754 Жыл бұрын

    I am assuming they removed the changing tower option. Is there anyway to get to advanced options these days? I'm using the Arcadian kvd21.

  • @keesgujit8968
    @keesgujit89682 жыл бұрын

    After trying for hours this fixed it on one problematic device, THANKS!

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    Great to hear!

  • @ZampostOk
    @ZampostOk3 жыл бұрын

    This is good stuff! I got this ditched xfinity. Can’t tell a difference in speed so it’s pretty good

  • @MrJoe478

    @MrJoe478

    Жыл бұрын

    Lol.

  • @RayvonBoykins
    @RayvonBoykins7 ай бұрын

    Thanks Nater, your tutorial did solve my problem.

  • @NaterTater

    @NaterTater

    7 ай бұрын

    Awesome! Glad to see this video still helping people. My new videos are better done but this info is still true!

  • @MaDuceRules
    @MaDuceRules3 жыл бұрын

    Three videos in one week…..NICE!

  • @NaterTater

    @NaterTater

    3 жыл бұрын

    I was bored. 😄

  • @rogers6168
    @rogers61682 жыл бұрын

    Appreciate your videos. T Mobile internet finally came to my area (los angeles) so I wanted to save on monthly internet. Was paying $64.99 a month with Spectrum. Anyways, using this is frustrating. For the first 4 days worked great. Now, there's times during the day it does not work. I can't do anything. Yesterday I probably lost at least 3 hours because it was so slow or didn't work at all. Anyways, just venting. Thanks for your videos.

  • @midwestguy8771
    @midwestguy87713 жыл бұрын

    My favorite series!

  • @NaterTater

    @NaterTater

    3 жыл бұрын

    Haha, seems like it all my viewers favorite. Who'd though I'd turn into a TMHI guy...?

  • @theghostisdead
    @theghostisdead14 күн бұрын

    This worked! I created another network with a slower 2.4 speed, and it worked immediately! That was DOPE

  • @NaterTater

    @NaterTater

    14 күн бұрын

    Awesome!

  • @whysoenvious
    @whysoenvious3 жыл бұрын

    Bro thank you so much for your content it helped me decide on giving the T-Mobile home internet a chance and it worked out. I live in rural NC and internet has been pointless besides cellular. I mean I used to get 3-4 Mbps now I get it 25-200 mbps which is amazing but my only problem is it fluctuates from highs to basically crashing to .03 mbps. From what I understand it’s the towers deprioritizing my service since it’s home internet. The only way to fix is it to reboot it but I have to do this multiple times of the day... regardless when it’s working it’s a blessing until starlink comes 🙌🏽 keep up your content it’s interesting and very knowledgeable

  • @NaterTater

    @NaterTater

    3 жыл бұрын

    Tyrese, glad its working out. When it drops to the near zero speed that is more likely a software issue. It seems these gateways have a memory leak and it "locks up" after a while. Thats why a reboot helps. Reboots should really change deprioritization. Be patient and bug customer service every once in a while, I think with firmware updates they will address these issues.

  • @agarcia4271gaming

    @agarcia4271gaming

    2 жыл бұрын

    I also live in NC, more exactly, Shelby. I used to have spectrum internet and they were charging me $95 per month for 200 mbps so it was time to quit their service. I get 50 in the day and in the mornings/ nights I get up to 100 Mbps. For $50 it's ok, but I'm unsure that all my home devices would do with that especially when streaming, gaming, etc

  • @Lilmicrowave1899
    @Lilmicrowave1899 Жыл бұрын

    Thanks man!

  • @carspottervandy
    @carspottervandy Жыл бұрын

    Hi, I’m having trouble connecting my wifi extender. I have the NETGEAR AC1200 and every time I try to do it, it just says it couldn’t connect.

  • @canermemis9353
    @canermemis93532 жыл бұрын

    Thank you very much. Thanks to you, I solved the problem.

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    Glad it helped

  • @mariawilson8540
    @mariawilson8540 Жыл бұрын

    Thank you! I just got Tmobile internet and my old laptop didn't find the wifii dignal. Switching to b and renaming a new SSID with the new setting worked!

  • @jilliannmccormick3402
    @jilliannmccormick34022 жыл бұрын

    Dude you are a lifesaver

  • @Bluecutie787
    @Bluecutie7872 жыл бұрын

    This was so helpful. Thank you 🙏🏼

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    You're welcome!

  • @ksk101963
    @ksk1019632 жыл бұрын

    Question I'm looking at the Orbi satellite, mesh wifi dual band 5g 90.00 Vs. the Google Mesh AC1200 Whole-Home WiFi System 3-Pack 125.00 which overall do you think would work better in a old double wide mobile home with 3 bedrooms looking for your reply, thanks for the great video as well,Kraig Also I can get the TP-link Deco S-4 3-pack for 114.00 on amazon to throw that into the mix as well.

  • @shaneblack2067
    @shaneblack20672 жыл бұрын

    Thank you for posting this. I just moved to Arkansas in a rural area with not many options for internet. I found this through a flyer in the mail and then at work by advertisement. This thing it the BOMB ! I run all of my devises at home NO problem and I am a musician and a gamer and this guy is GREAT for all of this ...... except for one , lol. And that is exactly what you are talking about here. My laptop is not old but possibly older then the technology of this device and will not even show the Gateway in my list of available networks. I have tried everything I know to do and nothing, but , I am going to try this tonight and hopefully does the trick. thanks again, God Bless and Rock On !

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    You're welcome!

  • @DavidRodriguez-vx1ie
    @DavidRodriguez-vx1ie2 жыл бұрын

    Hi Nate! Thanks for your videos. I just got my Gateway a few days ago. The problem is with my laptop (Lenovo running Windows 10). The laptop says that it's connected to the Gateway Wi-Fi with speeds of 866 Mbps, but I can't open any websites on my Chrome browser. Do I need to change something in the encryption settings? Please help.

  • @sim_worldbox7308

    @sim_worldbox7308

    Жыл бұрын

    Did you ever fix the problem im having the same problem

  • @willusbeegreat2126
    @willusbeegreat21263 жыл бұрын

    I'm glad I watched this I just signed up for T-Mobile home net and I know I got devices that are 2.4 G only and was actually wondering if you could do this. thanks for the Preemptive save Nater Tater. Edit: Nice chair BTW I saw it pop you down at the end LOOL

  • @NaterTater

    @NaterTater

    3 жыл бұрын

    Glad it helped!

  • @Timzart7
    @Timzart72 жыл бұрын

    Off topic, but I had a surprise with my T mobile home internet speed, still on the same B2/n41. After my first two months, starting mid-June, where my peak download speed was 190, and I got that only a few times (a usual high download speed was more like 170 for me), all of a sudden one morning just over a week ago I had a bunch of speed tests over 200. Then this morning I rotated the can 180 degrees, still in its best place on the window sill facing the tower, and hit a new peak of 355Mbps, with a bunch of tests over 300. I figure they must have done some tuning of their equipment. So my average download speed is 100Mbps faster than it was for the first 2 months. At 5 miles away from the tower in my rural area, I think this much speed is pretty rare. BTW, my upload speeds are the same, 10 to 30 most of the time. Your channel is the one I most often point people to regarding Tmobile home internet issues, because you've covered all the practical and most useful tips like no one else.

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    Good to hear! The download only increase means they upgraded the 5G n41 on the tower probably. Thanks for watching and sharing!

  • @bernardm470
    @bernardm4702 жыл бұрын

    Thank you 🙏

  • @rosejohnson9957
    @rosejohnson99572 жыл бұрын

    Thank you!!! I've been beating my head on the table trying to figure out why my laptop won't connect to the new gateway Thanks so much for your help.

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    You're welcome!

  • @nataliewei5855
    @nataliewei58552 жыл бұрын

    Hi Nate, would like to know how to connect Ring doorbell pro to T mobile 5G home? Thanks!

  • @billy18773
    @billy187732 жыл бұрын

    Thanks I REALLY appreciate it.

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    You're welcome!

  • @billy18773

    @billy18773

    2 жыл бұрын

    @@NaterTater but I still get thrown off and it restarts again.

  • @glamooreglow
    @glamooreglow2 жыл бұрын

    My screen doesn't look like yours so I'm not able to change the wifi settings to add my old ipads to the network. I just got it hooked up today. Did they change their platform?

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    yes there is a newer gateway: kzread.info/dash/bejne/m31tlbSFhNrLndI.html

  • @maryannlandgraf9292
    @maryannlandgraf92922 жыл бұрын

    I have a problem that my older Brother printer will not connect to the internet. I thought it might have to do with the updated 6 wireless. TMobile has not been able to help, nor has Brother. I followed your instructions and was not able to print after changing and saving the changes. First I tried B, which was a choice. It did not work, then I tried n/g as that was the only choice with n. That did not seem to work either. I do have a Netgear router on the system that is hooked up to the network and the Netgear. When the gateway was first hooked up, it seemed that everything worked. Then suddenly this week the printer does not. Another printer, computers, phone etc all work. Any suggestions?

  • @shabrinaanthony2033
    @shabrinaanthony20332 жыл бұрын

    Thank you sooooooooooooooooooo much!

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    You're welcome!

  • @bakerarmy
    @bakerarmy2 жыл бұрын

    Just found your channel and appreciate the info. My tmobile changed Wednesday from nat 2 to nat 3. Tmobile said my tower was serviced. I have a ticket in with engineering but idk. I am disappointed in tmobile, idk why they changed the network on me.

  • @matthewholt9501

    @matthewholt9501

    2 жыл бұрын

    Hi I'm having this problem 2 when I got my gateway I was getting nat type 2 on my Playstation 4 now I'm getting nat type 3 and I have tried to reset the gateway but it won't go back to 3 . Have you gotten any were with your gateway?

  • @bakerarmy

    @bakerarmy

    2 жыл бұрын

    @@matthewholt9501 I am still nat 3. Tmobile claimed tower work/upgrade. Most of my games play ok. Voice chat can have issues but I am usally ok. Sticking with it for now but idk how much longer.

  • @MichaelJohnson2
    @MichaelJohnson22 жыл бұрын

    Hey nate, when I go to that 192 link, i don't see that full list in the left panel. i only see "home" and "support" icons.

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    You have the newer gateway then kzread.info/dash/bejne/m31tlbSFhNrLndI.html

  • @LL-eo3if
    @LL-eo3if2 жыл бұрын

    Thank you !! The manufacture just kept telling me my Roborock would not work with T Mobile Gateway 5G. Changed the 2.4G just as you showed and problem solved. Please keep making the videos. Thanks again.

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    Nice! Awesome when a fix is simple.

  • @Brevuheh
    @Brevuheh Жыл бұрын

    Wholesome dude. Read where a guy simply just connected to an extender and connected his laptop to the extender. If that doesn’t work, I’ll be trying this.

  • @jaeehovaa
    @jaeehovaa3 жыл бұрын

    How do you separate the 2.4 and 5ghz bands... does it just auto choose the frequency the device connects to? Because my tv only supports 2.4 and my phone and xbox connect to 5ghz, both are being used

  • @NaterTater

    @NaterTater

    3 жыл бұрын

    It "band steers" or auto chooses. You can rename the SSID's to different ones though if you want them to be different.

  • @jaeehovaa

    @jaeehovaa

    3 жыл бұрын

    @@NaterTater ahh okay, I was paying 150 for cox.. canceled it and got this, currently only averaging a out 60mbps down but it's handled streaming live sports and movies just fine, even playing COD on Xbox series x.. does lag at times but nothing that would prevent me from playing, 50 bucks with autopay no regrets so far.

  • @alsey7
    @alsey73 жыл бұрын

    great videos ive had tmobile internet for a week and got two panel antennas went from b2 and no 2nd connect had 120D&10U to B66 and n41 480D&60U

  • @NaterTater

    @NaterTater

    3 жыл бұрын

    Sweet!

  • @PopcornReactions
    @PopcornReactions2 жыл бұрын

    you saved me thank you !!!

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    You're welcome

  • @plejaran7
    @plejaran72 жыл бұрын

    I have Axvoice voip, can we turn off SIP ALG and SPI firewall settings on the T- Mobile Home Internet router?

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    You cannot, you can on Verizon Home Internet. But it looks like t-mobile black arcadyan kvd21 gateway is more compatible with VoIP phones than the Nokia.

  • @RealityCheck67
    @RealityCheck67 Жыл бұрын

    Having problems with it connecting to our hardwire devices. Any suggestions?

  • @jstar1123
    @jstar11233 жыл бұрын

    So I do console gaming and mostly alot of streaming for movies and tv the movies and tv streaming works great. The gaming part when I download games its awesome chat is good but when I go to play games I get lag or spikes unless I restart the modem before every game. I pretty much found the perfect spot in my place i usually get a ping of about 30-50 but should I get an external router would that help with me not having to restart it everytime? Would it lower my ping?

  • @NaterTater

    @NaterTater

    3 жыл бұрын

    An extra router would add latency. Lag/ping is not TMHI's strong suit, especially loaded ping.

  • @Patch3z666
    @Patch3z666 Жыл бұрын

    Hello just had a quick question. I got the tmobile home internet yesterday and I was wondering why I can not connect my xbox one s to the 5ghz network.?. In the tmobile home Int. App I switch the setting to 5ghz and on the xbox it doesn't even show or pop up the network name, but if I change the setting in the app back to 2.4ghz,5ghz (automatic) and try to go to connect to wifi on the xbox it shows the network name and it signs in with the 2.4ghz. I have excellent signal all 5 bars, I would really love to use the 5ghz on the xbox. Ive even hardwired it with a wired ethernet cord and its slower than ****. I'm not tech savvy but its driving me crazy. Lol.. If you would have any advice it would be appreciated.. __Also when I try to go to the site u mention in your vid, just like u did it takes me to a page like the app would look like and tells me to download that, which I already do.. Can u no longer use that page anymore since they have the app now? I apologize for the ramble.. Hope it makes sense.. Thank you in advance. Cheers 🍻

  • @NaterTater

    @NaterTater

    Жыл бұрын

    It could be due to the encryption type or the channel bandwidth. You can adjust those in the app. You want WPA2 encryption. If that is already set then try lowering the 5Ghz bandwidth to 20 or 40 Mhz. However for most speeds 2.4Ghz is more than capable and if your speed is slow via ethernet too then 5Ghz wont help. They want you to use the app now, not the website.

  • @chrismachabee3128
    @chrismachabee31282 жыл бұрын

    Hi Nater Tater, thank you. One buys a home internet with computer all over the place and none can connect, because there is nothing to connect. followed your suggestion, n/g, boom, network not only appeard, but appeared and was connected. would be so kind to link me to your router mesh. I have a good router, but not sure how to use it. Right now all computers in one place connect by the ethernet. Now I can go mobile in the home woith the laptop and I can connect conputers to wi-fi. Thank you.

  • @scotts.7662
    @scotts.76622 жыл бұрын

    great hack bud!

  • @africanjefflol
    @africanjefflol13 күн бұрын

    Someone help me my tmobile wifi box says it's good connection but at certain times from 7am to 8pm it has slow connection this start a month ago

  • @SolidMeat
    @SolidMeat2 жыл бұрын

    does anyone know why my phone says t-mobile edge? idk why it does that but when it does my internet just dies.

  • @Eyball1972
    @Eyball1972 Жыл бұрын

    Great informative video. I recently got the T-Mobile home internet for my camp and my iPhone 13 and my Roku connected fine. My wife’s iPhone 12 sees the network but won’t connect. I created a 2nd network and it connects to that one. Tried deleting and setting up first network and still couldn’t connect. Reset network settings on her phone and still won’t connect to that one network but does connect to the 2nd one as well as our home network. Really odd.

  • @ali57555
    @ali575552 жыл бұрын

    Man thaaaaaank you a lot, been having problem with this a lot. quick note, if my old device works with both, n/g is better than b/g right? also I'm really excited to hear that we can use our own wifi mesh with this. thanks again.

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    You're welcome! Yes, n/g is better

  • @rayanncyrus2785
    @rayanncyrus27852 жыл бұрын

    Hey, I keep having a similar but different problem. It will just kick all devices off randomly and not connect back any so I can’t even connect one device to edit the menu. It has done this before like 3 times but before it would just fix itself by turning it off and on.

  • @jarwins649
    @jarwins6493 жыл бұрын

    Is there a difference in speed from the home internet 5g and mobile 5g from a tmobile phone?

  • @terryprevatt

    @terryprevatt

    3 жыл бұрын

    Faster wi-fi from the home router

  • @UAMartin7
    @UAMartin72 жыл бұрын

    Hi Nate, Why does this gateway have SSID1- SSID4 for 2.4GHz? Do I need to enable broadcast for all 4 of them to improve reliability and reduce drops? Thanks!

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    That's part of wifi 6 protocol. By default all 4 are enabled but they only broadcast the SSID and your device automatically connects to the best one. Broadcast means the wifi is visible to devices but turning off broadcaat does not disable the ssid, it just hides it from devices.

  • @UAMartin7

    @UAMartin7

    2 жыл бұрын

    @@NaterTater Thanks! So for best result all 4 SSID Name should be the same (as in default) and all 4 "Enable Broadcast" should be on?

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    Yes unless you use your own router like I do.

  • @UAMartin7

    @UAMartin7

    2 жыл бұрын

    @@NaterTater Thank you! You are awesome!

  • @handyallaround5776
    @handyallaround57762 жыл бұрын

    im connected to internet,,,,,but it has exclamation point and will not pull up websites? show strong signal but can bring up any websites?also shows 3 bars, i know its setup correctly, since my laptops can pick it up any help appreciated thanks

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    Thats connected to wifi but not the internet. Either a configuration issue or t-mobile network issue. You could try setting a custom DNS server on your laptop to see if that restores website access.

  • @juancarloschangshik5072
    @juancarloschangshik50722 жыл бұрын

    Great video. I followed all your steps and I wasn't able to log into the account.

  • @jacobbennett8284
    @jacobbennett82842 жыл бұрын

    Hey Nate we got the 5g gateway about a month ago and have a cellphone booster to help it along. Originally we had issues setting up because it read “all pdn connection failure”, however was able to get around that by turning the gateway 180 and factory restarting the unit. But about a week ago the gateway completely lost connection. Just curious if you knew anything it may be?

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    I'd reach out to t-mobile to see if they are having tower issues

  • @KINTOSOL007
    @KINTOSOL0079 ай бұрын

    Nater the T-Mobile gateway will work better with 2 channels 5Ghz & 2.4Ghz or just 1 or is no reference

  • @adrastos123
    @adrastos1232 жыл бұрын

    I have tmobile home internet and the wifi drops all the time. Full connection and out of nowhere internet is gone and i have to hit button on back of unit to get it back im on the 2nd unit and still does it im ready 2 cancel how do u fix this

  • @louisballaro5970
    @louisballaro59703 ай бұрын

    Cannot find the page you are referring to

  • @Acts2-38
    @Acts2-38 Жыл бұрын

    Greetings! I have a question I'm having trouble figuring out. I have TMobile internet and I'm trying to connect my Google Chromecast but it says I must disable ap isolation. I have been trying to figure it out and I'm at a loss what to do.

  • @NaterTater

    @NaterTater

    Жыл бұрын

    did you separate your 2.4GHz and 5Ghz wifi channels? If not try that. Also, make sure your chromecast and the device you are casting from are on the same one (ie the 2.4Ghz wifi). My google chromecast works.

  • @RAMMY_
    @RAMMY_ Жыл бұрын

    everytime i go to the ip address for the gateway it shows only an overview of my signal strength and a contact help tab

  • @cynramirez1020
    @cynramirez10202 жыл бұрын

    Hi I just got mine yesterday and I noticed it’s really hot so I unplugged it from the charger but when I do I get no signal at all :( the battery says 100% and on the screen it says I have a connection and zero devices is there a way to get it to connect my devices off the charge cable or does it have to absolutely be plugged in it works just fine if it’s plugged in I just don’t want it to over heat I would just unplug it when I leave for work but other people use it when I’m gone

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    You have to leave it plugged in for it to work. Here's how to cool it down: kzread.info/dash/bejne/m4V8ts1wqZWtZ5M.html

  • @jeffthompson8262
    @jeffthompson82622 жыл бұрын

    Hi, your videos are very helpful, but I have a connection issue, was wondering if you could help? My T Mobile gateway has a TP link router hardwired, every 5-6 days the router drops off, and I have to reset both. Thanks for any help.

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    Try using a custom DNS server on your tp-link router

  • @princessmays4607
    @princessmays4607 Жыл бұрын

    Hello!! When I plug the 5g gateway, it doesn't come on!! I'm not able to find it to hook up to it on my phone!! I got in February but I decided to unbox it 4/7/23....When I took it out, they say a red light suppose to come in at the top but it didn't come on!! Please help me bc TMobile don't know what they're doing sending me to department to department for 4 hours!!

  • @normrobbins4682
    @normrobbins46822 жыл бұрын

    After having the service for a couple of days I have to reset the modem once a day. The speed drops down from 350-300 to 40-70 range. Happens everyday. After reading a few posts, it looks like it gets stuck on LTE. Only way to fix is restart. Curious if anyone has a fix? Haven't called T-Mobile yet. When speeds are there it works great.

  • @skwyars3402

    @skwyars3402

    2 жыл бұрын

    It could also be overheating if you don’t have a fan for it

  • @gregpotter9946
    @gregpotter99462 жыл бұрын

    Have you noticed any interference with your existing wifi mesh network? seems that any 2.4ghz devices (switches, ring doorbell) anywhere near the device keep losing wifi connectivity.

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    I tend to leave the gateway wifi off. If you need occasional wifi connectivity to it you could just leave a (or all) 5Ghz SSID's active and disable the rest.

  • @gratifyfn7807
    @gratifyfn78073 жыл бұрын

    How long should it take for T-Mobile to upgrade a 5G tower to make it better? my 5G gateway has been so slow for about going on 3 weeks now no matter how much I reboot.

  • @NaterTater

    @NaterTater

    3 жыл бұрын

    You should just call them and the will let you know.

  • @colleenpurple1906
    @colleenpurple19062 жыл бұрын

    Hi there, I just watched your video, I live in Arizona, I didn't have problems hooking up the T-Mobile Gateway, but am having big troubles connecting my printer, which is a Canon- PIXMA MX922. It would be simple, simon, like all the KZread videos say, if the Gateway had the WSN button, but alas, it does not. Any suggestions??? Thank-you!!!

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    Did you follow the steps in this video to make a unique 2.4ghz wifi ssid to connect your printer to?

  • @Firewireman1
    @Firewireman13 жыл бұрын

    Been playing with trying to get an Asus RT-AC66U to connect to the T-mobile 5GHz channel in media bridge mode. Asus router does not see it as a network option to connect to, even though other devices do and can connect to it with no problem. Would like to put the T-mobile device in a better location where it gets better signal and use 5GHz wireless back haul to a lower level in the house where I could plug in wired devices. In my best location, I get 300/60 on average, so figuring this out would be amazing. Ever tried media bridge mode to connect to the T-mobile gateway?

  • @NaterTater

    @NaterTater

    3 жыл бұрын

    I think you need a way to press a WPS button (virtual or physical) on the gateway to do that. Not a way. But you could hook up a asus via ethernet to the gateway and then aimesh to your tv spot with a 2nd asus router. Thats effectively what i do.

  • @Firewireman1

    @Firewireman1

    3 жыл бұрын

    @@NaterTater I was thinking the air mesh would use the 5GHz channel, only leaving the 2.4GHz free to connect devices to. Is that incorrect? I have a primary router I use on 1st floor, everything in the house connects to it, including a NAS USB drive. The best spot in the house is in an upstairs bedroom by a window. I could locate the Tmobile router there and connect the AC66U there, but I'd need the primary router on 1st floor to hand out IPs. Just needed a way to get the "internet" to the WAN port on my primary. I was going to connect port 1 on the AC66U to WAN on my primary router once in bridge mode to accomplish this.

  • @nicholasluhman7549
    @nicholasluhman75492 жыл бұрын

    I've had the T-Mobile Home Internet (Nokia) for almost a year now and the same problem since day one. The wifi usually every other day stops working. My phone says it's "connected without internet" and no devices get internet. So I have to reset it and it's becoming an inconvenience. Should I turn off the wifi and buy an external router? If you could reply it would be greatly appreciated!

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    Yes good idea, that and a cooling fan and turn off gateway wifi

  • @mzbozzy30woods36
    @mzbozzy30woods362 жыл бұрын

    Please help i cant connect to my alexa device and laptop been trying all day it connected to mg phone with no problem which is crazy idk what to do

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    Did you try separate SSID's for the 2.4 Ghz and 5Ghz bands?

  • @kidder9964
    @kidder99642 жыл бұрын

    I've had T Moble for a month now. All my devices will disconnect at the same time at least once a day. My apps say I have wyfi, but no internet. I useally have to repower. Do you have a video fix for this?

  • @ricky4673
    @ricky46732 жыл бұрын

    My unit acts very strangely. Some times internet drops (still has 3 bars) and wifi stays connected. Sometimes it will then re establish a connection within minutes or not at all. I believe its having wifi issues, not 5g issues. I even purchased a fan to blow under it to see if it helps. I even changed my wifi to n instead of ac. This halved my bandwidth to 200mbps. I still get d/c. The time it takes to re establish a connection has improved, however. In the wifi stats it shows Sent Errors 11105.

  • @haze_2563
    @haze_2563 Жыл бұрын

    Keep in mind that this is still a relatively new service, they’re still trying to solve things, they’re not big time wifi players like AT&T or Spectrum

  • @jaeehovaa
    @jaeehovaa3 жыл бұрын

    I haven't been able to get more than 3 bars, yet my phone always has 4 or 5 bars.

  • @phreddreddz5915

    @phreddreddz5915

    2 жыл бұрын

    Me too

  • @mariofernandez1823

    @mariofernandez1823

    2 жыл бұрын

    Me three

  • @zTio

    @zTio

    Жыл бұрын

    i cant get anymore than 2 bars but its a 5 bar plan

  • @NaterTater

    @NaterTater

    Жыл бұрын

    You dont need more than 2 bars to get good speeds if on a good band.

  • @Goat2way2

    @Goat2way2

    9 ай бұрын

    Same

  • @debbyparks8031
    @debbyparks8031 Жыл бұрын

    any fixes for troubleshooting Tmobile internet with FUBO TV? Tmobile wifi (hot spot) and FUBO not recognizing home network. I have 2 smart tv ( ROKU and Samsung) and 2 locations within the same house. I am not that technical, but I have been told by FUBO that because tmobile internet is a hot spot it might be using 2 IP addresses and that is why FUBO cant recognize a home network on both TVs.

  • @NaterTater

    @NaterTater

    Жыл бұрын

    I'm not sure I follow your question but I'd try doing what this video says and splitting your 2.4ghz and 5Ghz wifi SSID's to two different names. Then connect both TV's to the same band, probably 2.4Ghz and see if that fixes the problem.

  • @user-ct8hl3tb4o
    @user-ct8hl3tb4o10 ай бұрын

    thank you and did anyone ever told you you look like gary sinese?

  • @NaterTater

    @NaterTater

    10 ай бұрын

    yes a few times!

  • @kimc7376
    @kimc73762 жыл бұрын

    Help! I just signed up for this & really want it to work; however, I received the new arcadyan & had tremendous speeds of 100-200 mbps when it would work but it would not stay connected. So I was told it did not have the latest firmware & to exchange it at my local store for the Nokia, which does have the latest firmware. However, the nokia has speeds of only 5-10 mbps but stays connected, unlike the arcadyan. I am only 2.5 mi away from the nearest tower. Should I go back to the arcadyan because the speeds were great when it worked but multiple times all day long it would disconnect itself?? Do they not make a device that actually does what they say it does?

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    Its very hit or miss. Many tricks to try to get better/fastest connection. Check out my channel for more videos on it.

  • @SDMarineConsulting
    @SDMarineConsulting Жыл бұрын

    I've had one of these for about 6 months and generally it has been very good. Recently, however, it's dropping Wi-Fi calls, the call initiates fine but after about a minute the other person can't hear me, I can hear them, really strange. Any thoughts?

  • @SDMarineConsulting

    @SDMarineConsulting

    Жыл бұрын

    It is connected to a network via the network plug to another router. The problem exists whether I'm on the T mobile directly or on the remote wired router.

  • @NaterTater

    @NaterTater

    Жыл бұрын

    @@SDMarineConsulting sometime wifi calling is flakey regardless of my ISP. I turn it off at times until updates fix it.

  • @SDMarineConsulting

    @SDMarineConsulting

    Жыл бұрын

    @@NaterTater OK, thnaks.

  • @enriquegonzalez1590
    @enriquegonzalez159011 ай бұрын

    I have a basement apartment service is poor any suggestions?

  • @NaterTater

    @NaterTater

    11 ай бұрын

    You need to get the gateway higher (ceiling of basement apt?) Or get an external antenna placed outside.

  • @kimcelarmycx229
    @kimcelarmycx2293 жыл бұрын

    Does this router have a SIM card in it or is it an embedded SIM?

  • @NaterTater

    @NaterTater

    3 жыл бұрын

    It has a micro SIM. See how to access it here: kzread.info/dash/bejne/l52Dj9qqdsW8mNI.html

  • @emiliobandajr9925
    @emiliobandajr9925 Жыл бұрын

    My issue is that I’m connected with accident signal from Tower to router. But I cannot connect from modem to devices.

  • @offgridcamperphil
    @offgridcamperphil2 жыл бұрын

    Hi Nate I just found your video and I just got a new T-Mobile internet gateway My problem is I have an older Chromecast it says it's connected but I cannot Chromecast to the TV even though it says it's connected you have any solutions

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    your chromecast and phone/device need to be on the same wifi band. The old chromecast is likely only 2.4ghz so you need to have the bands separated and both connected to 2.4ghz.

  • @offgridcamperphil

    @offgridcamperphil

    2 жыл бұрын

    @@NaterTater thank you I will try that I am not a very good technical wise but I will give it a try

  • @tracyramon3243
    @tracyramon32432 жыл бұрын

    Any clue to why my t mobile router keeps restarting? Can’t get mast the t loading screens. It turns itself off and back on to the t loading screen and keeps going

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    Boot looping. Likely dead and needs replaced but you could try removing the bottom and unplugging the internal battery for 5min to see if it will recover.

  • @Norman1965arg
    @Norman1965arg2 жыл бұрын

    Nate, i just got the t mobile system, I was using spectrum and I was paying too much, anyway, it's working good my only problem is occasionally my deco mesh 5 and my blink cameras gets offline, and I have to unplug the gateway and plug it back and everything goes back to normal. I wonder if you experience that? Do you have any advice?.

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    Is that after follow this video's advice? Changed bandwidth to 20? Another option is to separate out the 2.4 and 5 Ghz band into unique SSID's and pick which ones to connect to.

  • @Norman1965arg

    @Norman1965arg

    2 жыл бұрын

    @@NaterTater no, i havenr change any settings on the gateway, i just saw this video and you sound like you know that's why I was asking you for your advice.

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    @@Norman1965arg ok, yes give a try on this video's steps to see if it addresses your issue.

  • @Norman1965arg

    @Norman1965arg

    2 жыл бұрын

    Like I mentioned before I have a tp link mesh M5 system, one is connected to the gateway via Ethernet cable to the gateway, so you can turn off the wifi of the gateway by disabling the SSID's and I can used my mesh connected to the gateway as router. I'm not extremely knowledgeable about this things though lol.

  • @robertkatzfey6031
    @robertkatzfey6031Ай бұрын

    I have the Nokia Gateway for my home internet. Recently, I found that my Roomba vacuums no longer connect to the cloud thru the gateway. Both Roombas are on 2.4GHz and have been for two years. After going through tech support with that company, to no avail, I tried something on my own. I plugged my old router into the lan port of the gateway and set the I-robot to use routers 2.4GHz band and the vacuums synced right up. They work correctly through a router but not directly to the Nokia Router. Could there be something that is failing in my Gateway? T-Mobile will send me a new or nearly new gateway but I was hoping you may have an idea about this failure. THX

  • @NaterTater

    @NaterTater

    Ай бұрын

    you just need to separate out the 2.4ghz and 5ghz wifi on the nokia so they have different SSID wifi names. Then the roomba can connect to the 2.4ghz wifi.

  • @marissasofine
    @marissasofine2 жыл бұрын

    I cant get the device tab to work in the app.

  • @bread_h20
    @bread_h202 ай бұрын

    I have a gateway and at the beginning was working fine, but as the months go on seems that the connection is getting worse and worse. What should I do?

  • @NaterTater

    @NaterTater

    2 ай бұрын

    That could be congestion as more people get the service. It could be the gateway itself, adding and antenna can help or getting a new gateway. Also placement is key to the best signal.

  • @bread_h20

    @bread_h20

    2 ай бұрын

    @@NaterTater Im in a pretty rural area connection is tough out here . Dont know if I could get a new router for my area. But thanks for the advice.

  • @D.Tarlev
    @D.Tarlev2 жыл бұрын

    I couldn’t pass through login part and I’ve tried everything: the info on the box and my account info and network name and password in all possible variations still no luck... any advice on that?

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    kzread.info/dash/bejne/hIVl27OghLHgY5s.html

  • @chrisleblanc40
    @chrisleblanc403 жыл бұрын

    Went from 50 mbps on the slow side to 150mps average. 3 weeks ago it went down to .5 mbps and t-mobile has been “fixing it” for 3 weeks now. Everything was fine for 5 months. Help.

  • @NaterTater

    @NaterTater

    3 жыл бұрын

    Thats a bummer! I've had them doing work in my area twice and it affected speed for 1.5 to 2 weeks. I'd talk yo customer support again. And also ask for a discount on this month's bill.

  • @jamesoconnor7566
    @jamesoconnor75662 жыл бұрын

    My laptop connected when I changed transmission mode to “g” but only stayed connected about 2 minutes. Now I am seeing “Can’t connect to this network”. I’ve got the connection back 2 or 3 times but each time it drops after a minute or so. Any help?

  • @NaterTater

    @NaterTater

    2 жыл бұрын

    Can try renaming the 2.4ghz and 5ghz bands and only connect to the 2.4ghz with your laptop. By default both are the "same" wifi and the device and gateway pick the "best" connection automatically. Sometimes that doesnt work well with older devices.

  • @crimsonwing4029
    @crimsonwing40292 жыл бұрын

    my computer randomly disconnects from the router, does anyone know what is going on?

  • @mariejones191
    @mariejones191 Жыл бұрын

    This did not work for me it's not letting me in the modem at all is there any other way I can connect my computer to this T-Mobile Gateway

  • @NaterTater

    @NaterTater

    Жыл бұрын

    No, they've restricted it to just app access now. kzread.info/dash/bejne/aYJ-mbaDj5S8is4.html

Келесі