✅ How To Fix Internet Dropouts - DNS, WiFi, Towers - T-Mobile 5G Home Internet - FAQ #5

Ғылым және технология

Here's the common reasons why T-Mobile 5G Home Internet drops out or devices say "not connected to the internet" or similar. Many of these you can affect/improve at no cost at home. If you have other examples or learnings please add a comment below. Consider subscribing to the channel or looking below for more content!
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Пікірлер: 67

  • @NaterTater
    @NaterTater11 ай бұрын

    BUY IT: Cheetah 5G Router (use COUPON CODE NaterTater for $45 off): chestertechrepairs.com/products/wifi6-industrial-lte-5g-nr-wireless-modem-router-unlimited-hotspot-rv Invisagig - chestertechrepairs.com/products/invisagig-os-qualcomm-sdx62-rm520n-gl-standalone-modem-nr5g-4g-lte USE COUPON CODE for $20 OFF : natertater20off Get 5% off Waveform antenna and signal booster products with this link: www.waveform.com/natertater or just use code "NATERTATER" at checkout. 4x4 MIMO Antenna Kit: collabs.shop/w5deud Be sure to see my other Verizon and T-Mobile Home Internet Videos: Tmobile 5G FAQ's: kzread.info/head/PL8d9FovK2dNRhjIVo097PYx8oLMYOuoiN T-mobile: kzread.info/head/PL8d9FovK2dNQHp0KWk8gG8XXvaKzaoSB3 Verizon: kzread.info/head/PL8d9FovK2dNSOcTz7L6sHiuWVQXwUT4my 5G Cellular Modem Routers: kzread.info/dash/bejne/d4COsLKuY5vYZ5M.html

  • @marketingwebpro
    @marketingwebpro3 ай бұрын

    Nate, Thanks for the help. My T-Mobile was down for 3 days and have been on the phone with support for 3+ hours. Saw this video and moved it to other room and BOOM. I had a great signal in the room I was in. (5 bars). Moved it to the other room 4 bars but worked great.

  • @NaterTater

    @NaterTater

    3 ай бұрын

    Glad to hear you're back up!

  • @Pinhead_larry265
    @Pinhead_larry26511 ай бұрын

    Your video couldn't have comment a better time recently my internet connection was dropping and decided to call up T-Mobile who found out that there was a month-long maintenance ticket for the tower next to me that my internet connection was pinging off of so they decided to connect me to another tower. So far I haven't had any issues with dropping signal, I guess T-Mobile technical reps have the ability to assign towers to the unit.

  • @tolust
    @tolust11 ай бұрын

    Nate always love your videos and tips ! Your 1# Fan .

  • @NaterTater

    @NaterTater

    11 ай бұрын

    Awesome! Thank you!

  • @johnwick1988
    @johnwick198811 ай бұрын

    Followed your videos, added Waveform 4x4 antenna, added my own router, turned off wifi using your script, added fan, haven't had a disconnection in many many months. Runs flawlessly.

  • @NaterTater

    @NaterTater

    11 ай бұрын

    awesome!

  • @Jpantab

    @Jpantab

    11 ай бұрын

    Hey mate can u direct me to the fan I want to buy lol

  • @iglapsu88
    @iglapsu8811 ай бұрын

    Nate I noticed my Nest home mini loses connection and I think it's because I have 2.5gHz and 5gHz signals combined on my Chester Cheetah Gateway. Great point. Thanks again for all the excellent information!

  • @iglapsu88

    @iglapsu88

    11 ай бұрын

    Also, I'm using cloudflare. Works pretty good too!

  • @oldref65
    @oldref6511 ай бұрын

    Good video, super topic. I have the Nokia with a usb fan on top. I had issues with it dropping the 5g signal multiple times a day and night but not the 4g but would tell me no internet. I would do a hard restart by unplugging it from the power. It would respond with both signals good and connected to B2 and N71 everything working. I decided it was heat related so I removed the outside case of the unit and kept the fan on top,it has been up and running flawlessly for a month now. It is on a shelf about 7 1/2 ' high. Maybe this will help others. Thanks for what you do.

  • @NaterTater

    @NaterTater

    11 ай бұрын

    glad you got it stable!

  • @nontypicalguy
    @nontypicalguy8 ай бұрын

    For DNS improvements, I run DNS Benchmark, then put an Edgerouter-X in front of my TMHI and DSL to allow ISP failover and it lets me define 2 DNS servers from my benchmark.

  • @jasondessenberg6096
    @jasondessenberg609611 ай бұрын

    I fired TMHI several months ago for drop outs. My speed was significantly reduced to. When is say drops, I mean no internet connectivity for several minutes. The funny thing customers service never used the excuse "we are upgrading the tower". They were not able to fix it so I switched to VZW.

  • @colleenshannon8658
    @colleenshannon865811 ай бұрын

    Your, The Best. Nate. These, Type Of Questions, Helps Save Time And, I Want You Too Know, It's Super Informative. Keep Of The Good Work, On These, Things. Cuz, When We Learn, It Helps Save On Yours, And Other People's Time As Well. You Have Yourself, An Awesome And Blessed Day??!!. Friday Aug 11, 2023, Now 12:42 a.m. Hitting, The Wee Hours, Afyer Midnight. Thank you, Oh, Soo Much. Love CoCo 🥥 Coconut 💜 Heart.😊

  • @jgleigh
    @jgleigh11 ай бұрын

    I had the Nokia and it was bouncing between B2 and B66 multiple times a day. They're at almost the same exact power levels. I switched to the Chester Cheetah and it's been much more stable. It will still switch occasionally but not nearly as often as the Nokia and it seems to recover much faster when switching bands.

  • @NaterTater

    @NaterTater

    11 ай бұрын

    awesome! You know if you wanted to you can band lock with the Cheetah and have it stay on whichever band performs better.

  • @placesonthelist
    @placesonthelist11 ай бұрын

    Every once in a while I loose my T-Mobile home internet. It seems to be mostly at night which seems like a software update at the tower. I mostly just see an email from my NAS that says it lost connection for a few hours in the night. A couple of times I have had to reset it. It is in the window of my garage here in Michigan. I run a cat7 cable to my mesh router inside the house.

  • @kevinj8258

    @kevinj8258

    11 ай бұрын

    Kind of wonder if that is just congestion at the tower while everyone is using T-Mobile internet at night after dinner. Am also in Michigan and have a strong 5G signal but a weak 4GLTE signal.

  • @XenAqUaYT
    @XenAqUaYT4 ай бұрын

    question im getting between 100-150mbps download but im getting alot of jitter on a wired connection how can i fix that?

  • @mwolrich
    @mwolrich11 ай бұрын

    Custom DNS - I use “Pi-Hole”, runs on a Raspberry Pi, or can run on a VM as well, and can be setup with “Unbound” to make it a recursive DNS server, so your not dependent on any ISP for DNS, and your web lookups aren’t “tracked” either ✅👍

  • @jamesdwight9461
    @jamesdwight946111 ай бұрын

    Nate, any thoughts why my TMHI drops the voice for a few minutes - sometimes less, but continues on with the visual Part of the stream? It has been occurring less lately, thankfully. Things I’ve done so far: added a NW external GW, elevated the TMHI GW so more air follows through the bottom. Thanks for all the great tips!

  • @NaterTater

    @NaterTater

    11 ай бұрын

    What stream/service?

  • @jamesdwight9461

    @jamesdwight9461

    11 ай бұрын

    T-Mobile Home Internet > $50 a month. I’m getting better at reading lips 😅😅 Why would I lose the voice, but video continue?

  • @stevew3155

    @stevew3155

    11 ай бұрын

    @@jamesdwight9461 That would be impossible for the internet service (TMHI in this case) to cause. All the connection does is pass through data without caring a bit about what the data represents. More likely, it's a concern with your streaming device, your streaming service, or your playback device.

  • @BTimmer
    @BTimmer11 ай бұрын

    Thanks for the video and all in the series. I've watched virtually all of them since the beginning. I've been on the T-M home internet for over a year using the circular tower model. I get frequent losses of signal "TCP/TLS Connection Failure". So I installed a Keep Connect unit that monitors the internet connection and when it is lost, it resets the power to the unit and that "fixes" the problem. Do you know of a solution to the error message without the power reset? I've been unable to find any help on the TM forum and other research. The TM modem is directly wired to my LINKSYS router and I don't use any of the wireless connectivity to the modem unless its through the TM app. BTW, I generally have download speeds of around 150mbps and upload of around 10 (without an external antenna) which works well for us (no gaming - just internet and streaming TV/video). We're located in the Seattle area.

  • @NaterTater

    @NaterTater

    11 ай бұрын

    Are you using a VPN? Try lowering the MTU setting on the linksys to 1428 or lower. Have you confirmed that the internet drop is on the gateway and not the linksys?

  • @BTimmer

    @BTimmer

    11 ай бұрын

    @@NaterTater There is no VPN involved. It is definitely a drop on the gateway and NOT the linksys. There's been about 160 occurrences over the past year. It takes a reset of the gateway to regain internet access. It can happen with no internet activity and just streaming TV or when there is both.

  • @matthewadams2011
    @matthewadams201111 ай бұрын

    Thanks Nater Tater! I'm having the tower switch problem and its affecting WFH videoconferencing. A tower North 5 miles away and a tower WSW 2 miles away. im always jumping towers and cells every few hours. I have had some success placing it in bedroom corner on south side of 2 story house, but the wifi coverage is poor there and wont reach garage (and will also be my daughters room when older). Would the better fix be to band lock with the chester cheetah, or would you recommend trying the waveform antenna? I am getting 120/40 no matter the tower/cell. I hate having to pay for either, but im sure its cheaper than going back to a cable company. Any cheaper options i may have missed?

  • @NaterTater

    @NaterTater

    11 ай бұрын

    It's a little bit of a toss up but for your case especially since you're getting good speed indoors I personally would pick the Cheetah since the installation is just plug it into power. Alfredo at Chester Tech Repair can preconfigure it prior to shipping so its ready to go when you insert the SIM!

  • @matthewadams2011

    @matthewadams2011

    11 ай бұрын

    @@NaterTater that makes sense, appreciate the feedback! Quick update, after speaking to tmhi today, they said that since I've been using the same unit for 2.5 years they would like to send me a new one to see if there is any improvement. Let's hope!

  • @NaterTater

    @NaterTater

    11 ай бұрын

    Sounds good

  • @zyllox7543
    @zyllox754311 ай бұрын

    Hey Nate have you heard about the new gateways coming out ? Supposedly this month ?

  • @NaterTater

    @NaterTater

    11 ай бұрын

    I have. Interested to see them!

  • @zyllox7543

    @zyllox7543

    11 ай бұрын

    @@NaterTater do you know when the release day Is for them ?

  • @TheBlandry186
    @TheBlandry18611 ай бұрын

    Hey with T-Mobile announcing the carrier aggregation that could potentially give you up to 3.3 gigabits per second, do you think the 5G home internet will work with that? I still have the original Nokia trash can and I'm just wondering if that thing is even compatible with it or if I should upgrade?

  • @NaterTater

    @NaterTater

    11 ай бұрын

    the Nokia isn't compatible with that but I'm sure they'll have all their future gateways begin to support it. Will take time to be nationwide.

  • @QuickButNeat
    @QuickButNeat11 ай бұрын

    Nate Ive got a pretty old 4g setup (usb 313u w/ Tmobile sim + cradlepoint mbr95 + bolton parabolic) and/or my Tmobile home internet gateway that I need to upgrade to 5g and all I care about is latency. I have Starlink which covers my high data use needs for up/down but the latency variance is too bad for gaming... Im in Florida (flat terrain), the tower for my area is 5 miles away and Ive cleared all the trees / brush on my property in the direction of the tower for direct LOS. Was looking at placing a Waveform Mimo 4x4 Log Periodic outside and testing it with the home internet gateway first to see gains before I get the cheetah router but I figured Id pick your brain first on what setup you think would provide the best latency...

  • @NaterTater

    @NaterTater

    11 ай бұрын

    a 4x4 MIMO outside always improves my ping no matter the modem (better SINR). Your overall latency will depend also alot on your tower, if it has microwave backhaul then the latency will always be worse than a tower with fiber backhaul. The distance (5miles) to the tower also hurts. I think you have a good plan in place.

  • @QuickButNeat

    @QuickButNeat

    11 ай бұрын

    ​@@NaterTater Which 4x4 MIMO (Panel or Log) would be better to improve the SINR across the rest of the 5 miles ? Also the coverage maps for my location show T-Mobile as 5G ER and Verizon as 5G UW... Even if the Verizon 5G UW signal is c-band and not mmWave, wouldn't that theoretically provide me better ping than T-Mobile n71 ? Both signals come from the same tower btw... Thanks in Advance ! 😃

  • @NaterTater

    @NaterTater

    11 ай бұрын

    If you have RF line of sight (different then visual line of sight) then log is best. Verizon 5G UW is better/faster than tmobile 5G ER in my experience.

  • @corenzowilkerson4664
    @corenzowilkerson466411 ай бұрын

    have you had the issue of where the Nokia gateway just randomly reboots? i have had that happen on like 3 nokias so far. this last one does it but only like once a day now, which i can kinda live with, the others did it multiple times during the day which was super annoying and frustrating getting cut off during meetings. Any suggestions besides calling tmobile Cus Ser and getting a "LIKE NEW" trash can that probably has same issues? I have the fan under the gateway i have the wifi shut off too

  • @NaterTater

    @NaterTater

    11 ай бұрын

    Have you checked the power supply brick? Also is it plugged directly into the wall or a surge protector or UPS or something?

  • @corenzowilkerson4664

    @corenzowilkerson4664

    11 ай бұрын

    @@NaterTater yeah I just had them give me a like new power brick and problem started again. I had the old plugged into the wall. This new one I have plugged into a surge protector. Any suggestions

  • @NaterTater

    @NaterTater

    11 ай бұрын

    @@corenzowilkerson4664 do your house lights dim/flicker when your AC cycles? Or anything else that maybe drops your house AC voltage. Seems like a power issue. A UPS would solve that.

  • @FlufferNutterSandwich
    @FlufferNutterSandwich11 ай бұрын

    Using T-Mobile with Chester Device, some of my WiFi connected devices are not connected to the Internet? Any ideas how I can fix this?

  • @NaterTater

    @NaterTater

    11 ай бұрын

    Did you try setting manual DNS servers in the Cheetah settings?

  • @FlufferNutterSandwich

    @FlufferNutterSandwich

    11 ай бұрын

    @@NaterTater originally I didn't change anything, and my devices just stopped connecting to the Internet, I don't know what caused it. To troubleshoot, I tried with method 1 and 2 separately (from the recent Chester manual DNS guide), and without. Nothing worked. As a workaround, I had to turn the WiFi off on the Chester device, run an Ethernet cable from it to a WiFi extender running as a WAP.

  • @Blue_Azure101
    @Blue_Azure10111 ай бұрын

    I have to ask, who’s the little potato 🥔 😅 I want it lol

  • @iglapsu88

    @iglapsu88

    11 ай бұрын

    Me too!

  • @NaterTater

    @NaterTater

    11 ай бұрын

    It's Tayto the potato! www.smokonow.com/products/couch-potato-light

  • @Blue_Azure101

    @Blue_Azure101

    11 ай бұрын

    @@NaterTater they should sponsor a video! Thanks for the link

  • @stargatefever
    @stargatefever11 ай бұрын

    Much less after getting a fan on the bottom

  • @Pinhead_larry265

    @Pinhead_larry265

    11 ай бұрын

    I added a fan on mine and it actually boosted the signal. Not sure why T-Mobile doesn't include one on the unit from the factory.

  • @Jpantab

    @Jpantab

    11 ай бұрын

    @@Pinhead_larry265hey mate where can i get the fan, do you have a link?

  • @david3708
    @david370811 ай бұрын

    buffering all day

  • @jasondessenberg6096
    @jasondessenberg609611 ай бұрын

    Sadly, you cannot look at anything useful on the VZW gateway or change anything.

  • @NaterTater

    @NaterTater

    11 ай бұрын

    That's not true, the VZW gateways have lots of settings in the Advanced section.

  • @itzdcx7991
    @itzdcx799111 ай бұрын

    I got Verizon it's soo annoying😩🤦🏽‍♂️

  • @colleenshannon8658
    @colleenshannon865811 ай бұрын

    I Marked 17 👍 Ups, Here, With Mine, And Everyone, That Was/ Is Here, Rhis One And The Main Entitlement Page. Love CoCo 🥥 Coconut 💜 Heart.😊

  • @TT_LIFTS
    @TT_LIFTS11 ай бұрын

    At the point where I’m fixing to drop T-mobile 😢

  • @antman5628
    @antman562811 ай бұрын

    Anyone know how to fix strict nat type on cod? Wi-Fi seems to work on everything else besides call of duty

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