Fractional CSR's for Home Services | Michelle Myers Shares How to Stop Losing Leads
Ойын-сауық
I sat down with Michelle Myers at EPIC conference a few weeks back to dive deep on call ins and lead handling. Are leads slipping through the cracks?? Your CSRs are your first line of OFFENSE in getting a lead booked! It is important to have proper training, and consistent messaging and brand impression from your CSRs; it’s the first experience your customer has with your business, it’s important!!
Pink Callers is a full package service to handle your call ins, find them at: www.pinkcallers.com/
Learn more about us at: hookagency.com/
Пікірлер: 2
Michelle, the benchmark of 70 calls a day is a great tool. Did I miss hearing you say what your target booking rate is?
@michellemyerspc
2 ай бұрын
85% minimum - this goes hand in hand with classifying the calls property in Service Titan (good clean data in, means accurate data out!)