First Client Meeting Sales Call- Role Play w/ Melinda Livsey Ep7

How to talk to a potential client during the first sales call or new business inquiry. How can you improve your client on-boarding process? What do you do when a client calls and asks "How Much?". How should you respond to new business inquiries?
Another in-depth conversation with designer and business owner Melinda Livsey exploring how to build client trust and rapport.
Melinda Livsey
Marks and Maker
www.marksandmaker.com
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01:50 I'm getting more business inquiries, though I'm fumbling on the initial call.
05:15 Role Play: client first call / consultation
19:30 Critique Yourself: Seeing yourself in the third person and reading the situation of the room are valuable skills
23:10 Client call breakdown: positively influence the mood/tone of the call
27:00 Learn how to respond to objections, and detach from your expectations and the outcome
30:46 Role Play Reversal: first client call/consultation
33:25 Entrepreneurs often have the desire or need to do better in sales.
38:53 Roleplay Reversal breakdown (Chris):
- Took Control of Conversation
- Explained What's included for what the client pays for
- Had confidence in his own abilities
- Upfront with any area he was lacking experience in
- Offered Alternatives
- Honest with what could be offered
39:40 I'm trying to win your trust, and help you achieve your goals.
40:20 Show interest and be specific about the project.
41:13 Embrace the client and the job
41:58 Say things with a smile, the tone of your voice will change
43:31 Be grateful: Don't take opportunities for granted. Acknowledge that you care and share similar values.
44:22 Change your mentality & perspective. Apply what you learn.
46:14 Why did you not focus on the scope of work in the client call?
47:40 How do I tie in defining the scope of work, proposal and branding questionnaire all together?
49:00 If you are able to help a client solve a problem through talking, you should charge for it.
50:07 The first call is about:
- Building Rapport
- Earning Trust
- Communicating the Budget
- Demonstrating enthusiasm and passion
50:50 Bell Curve: Lower level clients have more objections, but higher level clients have harder questions.
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Пікірлер: 448

  • @alexladas
    @alexladas7 жыл бұрын

    Melinda represents us. Melinda is one of us... one of us.... one of us...

  • @duuriib2464

    @duuriib2464

    7 жыл бұрын

    haha yeah

  • @afrocat3974

    @afrocat3974

    7 жыл бұрын

    yeah, Melinda is the YT Commentators' Avatar lol

  • @teroblepuns

    @teroblepuns

    7 жыл бұрын

    Well, she manages to get thousands for a design while my first comission only brings me a hundred. I don't want to undersell myself but I also have little experience to sell designs for a higher price. :/ I wish I could get out there as fast as possible.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    David, it took me years to charge thousands. I didn't come right out of the gate (like Chris) charging a ton. Over the years I slowly raised, and sometimes doubled, my rates. Each time I did, I gained more confidence. You can do it!

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    I'm honored to be the tribute.

  • @ryubr7
    @ryubr77 жыл бұрын

    After binge watch like 8 hours of "The Futur" I'm confident to say that Chris is my new favorite youtube channel! Thanks so much for the information you put out! I LOVE the content and I'm not even in the design market

  • @thefutur

    @thefutur

    7 жыл бұрын

    thanks Ryu. what do you do?

  • @tasneemabrahams3032

    @tasneemabrahams3032

    7 жыл бұрын

    me too! I follow Chris everywhere online lol!

  • @thefutur

    @thefutur

    7 жыл бұрын

    Tasneem Abrahams ty.

  • @ryubr7

    @ryubr7

    7 жыл бұрын

    I'm a gamer, I create League Of Legends content in this channel, and I'm almost done finishing a product to sell to my audience and your business tips is helping me so much! Love you man

  • @chukwurahchristopher1220

    @chukwurahchristopher1220

    7 жыл бұрын

    RyuBR7 Agreed!

  • @robertcoker
    @robertcoker7 жыл бұрын

    This series is probably the most valuable asset I've come across as a designer.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    Really?!

  • @DalarnasFilmfotograf

    @DalarnasFilmfotograf

    5 жыл бұрын

    I know Right!? Is there any channel like this for videomakers?

  • @atticustay1

    @atticustay1

    4 жыл бұрын

    Why do you have to call it an asset?

  • @shivang5003

    @shivang5003

    4 жыл бұрын

    I'm not a designer but even as a digital marketer I found this video series more valuable than 3 years of bachelor's in business degree.

  • @arandomkenyan

    @arandomkenyan

    3 жыл бұрын

    Deep in Quarantine20..."Agreed!"

  • @TonyLopezArts
    @TonyLopezArts7 жыл бұрын

    I'm a simple man. I see a Futur video uploaded Friday night I hit the like button.

  • @JoeShock7777

    @JoeShock7777

    7 жыл бұрын

    again lol

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    :D

  • @pxlronin
    @pxlronin7 жыл бұрын

    Haha, Chris mentioned my comment. In a previous video, I commented that he could sell ice cubes to an Eskimo. But it's true. He's a great designer yes, but, he's achieved his level of success because he's a great businessman. Part of being a great businessman is being a great salesman. I hope the younglings appreciate all this knowledge you are dropping. It is pure gold.

  • @thefutur

    @thefutur

    7 жыл бұрын

    i read all the comments. and try to respond or share when we are recording.

  • @pxlronin

    @pxlronin

    7 жыл бұрын

    Cool. And thanks. I wish I had these videos when I was starting out. I love how you teach designers to value themselves and their work. To see Melinda doubt herself and have to validate why she charges what she charges, not that we don't have to be accountable, but to believe that we are worth it, that our work is valuable, is empowering.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    You're so right!

  • @GGTanguera

    @GGTanguera

    2 жыл бұрын

    This indeginous ethnic population is called Inuit. Since the 70s. Just saying.

  • @tylerlarson1865
    @tylerlarson18657 жыл бұрын

    in Melinda's defense, doing sales role playing scenarios is hard even for seasoned salespeople. it's not the same. your focus isnt the same, and you feel out of place. that said, everyone in the creative world could really benefit from grinding out some sales experience... i mean cold calling to win business, and through that learning about yourself, like your own struggles with objections and why.. listening to your calls, getting better, learning to close business. assume theyre going to do business with you. your goal is to simply show them how youre going to make their business more money, and their life easier. if they object, thats alright. on to the next! so many people out there that need your help badly but dont know who you are and the value you can bring them.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    Thanks, Tyler. My salesman husband also tells me how different (and difficult) sales role play is vs actually selling. It's very difficult for me to learn and participate in fake scenarios. I think actually trying it in real life, evaluating, and trying again to learn will be most helpful for me.

  • @EastofSublime
    @EastofSublime7 жыл бұрын

    This one in particular was REALLY raw - uncomfortable at times. Learning a lot about Melinda, and my own process. Melinda is tough, and helping us all!

  • @thefutur

    @thefutur

    7 жыл бұрын

    Matt C Reynolds why was it uncomfortable? Curious. Which part? Is uncomfortable bad? If it were super smooth and easy would you think we scripted it? This is all unscripted and shoot from the hip.

  • @EastofSublime

    @EastofSublime

    7 жыл бұрын

    To be more clear, this is a great episode where you get deep into it. It's a great catalyst for reassessing my own process.

  • @thefutur

    @thefutur

    7 жыл бұрын

    i see.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    Uncomfortable... Yes. Yes, it was.

  • @DavidNW_

    @DavidNW_

    6 жыл бұрын

    Maybe that was what Matt was referring too, lol. Nothing about the content being uncomfortable, but you could feel the pressure from how Melinda was feeling when she got nervous and wasn't sure what to say. Which is really hard to do on the spot. So no big deal, most people get nervous on camera, especially during an interview or improv situation. I get nervous being the interviewer, haha.

  • @blaiseposmyouck7999
    @blaiseposmyouck79997 жыл бұрын

    This channel is pure gold. Can't believe I can watch this for free... THANK YOU

  • @aidenstone
    @aidenstone4 жыл бұрын

    Great content here Chris and the Futur. I love the full in depth call you do here and the fact you're not stressing that "it's easy" "anyone can charge this" but focusing more on learning how to handle a call period.

  • @samuri2011
    @samuri20113 жыл бұрын

    Melinda is awesome. She always puts herself out there and she's really grown a lot! so cool!

  • @maecervantes3669
    @maecervantes36693 жыл бұрын

    The Futur channel is the best KZread channel for me. Thank you for being so generous. Just gold contents!

  • @crashbuilds
    @crashbuilds3 жыл бұрын

    17:01 and 19:00 the joyous smirk of someone who's dropping a huge hint

  • @CatalinComiza
    @CatalinComiza7 жыл бұрын

    Omg I was sleeping but my push notifications woke me up to see this. It worth it.

  • @thefutur

    @thefutur

    7 жыл бұрын

    Catalin Comiza sorry to wake you.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    haha

  • @KendraValentine
    @KendraValentine7 жыл бұрын

    This channel is hands down the most valuable content I've seen on KZread thus far, including my own. Much respect!

  • @thefutur

    @thefutur

    7 жыл бұрын

    thanks Kendra! big compliment.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    :D

  • @socialsimodesign926
    @socialsimodesign9262 жыл бұрын

    I really like these kinds of videos that you had done with Melinda! We can learn many good and useful things by watching your role-play! Thank you, guys!🙂

  • @onekylemiller
    @onekylemiller5 жыл бұрын

    This video - and series - is fantastic. And while learning and absorbing career-changing information I get bonus laughs at 18:55. So: all around a win. Thanks Chris, Melinda, and the Futur team!

  • @satwoods2810
    @satwoods28107 жыл бұрын

    Great interactive video. Lots of lesson learnt. The secondary logo which u mentioned, the right term is " Responsive logo" . The primary logo might be a combination mark but the responsive one can be just an icon or a wordmark which can be used on a smaller places effectively.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    Never heard the term "Responsive logo". Thanks for the info!

  • @AtulPrd
    @AtulPrd7 жыл бұрын

    That Scooby Dooby background music though... lol!

  • @meleecraft
    @meleecraft7 жыл бұрын

    This lessons helped me grow so much, i went from unemployed and broke to above average pay, paying all my debts, living confortably. I'm currently practicing design + front end in a startup company and its been 1 year and a few months. I started following the channel when used to be called school? skhool? scholl? sumthin like dat, and i keep coming back for the great knowledge and insight, because as i designer my learning process will never stop :)

  • @thefutur

    @thefutur

    7 жыл бұрын

    it was called the Skool

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    Great job!!!

  • @GofelipeGraphicDesign
    @GofelipeGraphicDesign7 жыл бұрын

    I lost a potentiality big branding opportunity because when the client asked about my process I didn't know what to say. I lost my cool and just started rambling on, I knew it was over then and the client would not return my calls. I still don't know what I would say. I thought I had to memorize the entire process but Chris just taught me I really don't as long as I give them the main points and let them know that the rest will come from the discovery phase.

  • @thefutur

    @thefutur

    7 жыл бұрын

    Felipe, you should have a clearly defined process that you articulate on your site. How do you do what you do? Remove the mystery. You'll onboard bigger clients more consistently. It shouldn't be a black box.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    Awareness is the first step.

  • @Myxlpltx
    @Myxlpltx7 жыл бұрын

    One of the best episodes in this series. Got me taking notes and improving my craft as a beginner so I can level up.

  • @thefutur

    @thefutur

    7 жыл бұрын

    take the notes today. reread once a week. then you will never forget them.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    That's great!

  • @Cool121976
    @Cool121976 Жыл бұрын

    This was so wonderful, to actually put out Melinda's vulnerability, which will only make her better in her next step. Thank You Chris for creating this video. Keep doing what you do. A delightful, educational one this was.

  • @thefutur

    @thefutur

    Жыл бұрын

    You're so welcome!

  • @grimsonforce7504
    @grimsonforce75046 жыл бұрын

    Love Melinda so down to earth, helping so much with my business.

  • @thefutur

    @thefutur

    6 жыл бұрын

    We'll have a new episode with both Melinda and Rebecca coming out soon!

  • @thanhhiennguyen5894
    @thanhhiennguyen58947 жыл бұрын

    OH GODDDD, THIS IS MY PROBLEMMMMM. The question "why is it so expensive? What exactly do i get ?" And basically i look at my client shamefully and say: " a logo"

  • @thefutur

    @thefutur

    7 жыл бұрын

    Thanh Hien Nguyen do you have better response now?

  • @halftonepress607

    @halftonepress607

    7 жыл бұрын

    I haven't' even dug into the video 5mins and already know that I know what I need to know! I've been enjoying these videos, impressively more than I thought I was going to. After 18yrs of running a custom print/design business, losing the passion and landing in ALL THE PITFALLS, these videos are becoming restructuring guides and lost passion pills for me. I respect what you've done here!, Sirs. Good work/content/production. Reminds me of being "back in the Circus", but the Act goes deeper here, he says, $40k later! Wahhh...

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    Marcelo- you offer a brand new custom font??

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    lol Thanh. I hear ya.

  • @goodshotsproductions
    @goodshotsproductions7 жыл бұрын

    Wow it's awesome to see how Melinda's demeanor has evolved during each episode. In previous epsiodes she was kind of timid and shy and now she is looking in the camera and telling us what 's up.

  • @thefutur

    @thefutur

    7 жыл бұрын

    it just takes some practice and then you're off to the races.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    It takes me a bit to get comfortable.

  • @grimsonforce7504

    @grimsonforce7504

    6 жыл бұрын

    You are doing a great job :-)

  • @aerozg
    @aerozg7 жыл бұрын

    Love it. Like any other episode and video on this channel, i will probably watch this at least 3 times. Keep'em coming!

  • @thefutur

    @thefutur

    7 жыл бұрын

    aerozg we won't mind if you do.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    Me too

  • @RonaldSurya
    @RonaldSurya7 жыл бұрын

    This is what I need! Thank you for continuing this AWESOME series!

  • @thefutur

    @thefutur

    7 жыл бұрын

    you bet

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    Yeah!

  • @works_inprocess
    @works_inprocess7 жыл бұрын

    I love that you are talking about Process, that is what I am totally about! Great work, I will review some episodes soon!

  • @thefutur

    @thefutur

    7 жыл бұрын

    super! glad you like them.

  • @HanyAworks
    @HanyAworks5 жыл бұрын

    you have to do this video again with someone not smooth and kind like Melinda , she is very sweet to be a client :D

  • @mist3ral
    @mist3ral6 жыл бұрын

    55 minutes well spent! Thanks Chris (and Team).

  • @thefutur

    @thefutur

    6 жыл бұрын

    there's more of Melinda. we created a whole playlist just for her videos.

  • @trentbell2718
    @trentbell27185 жыл бұрын

    "There's a $20,000 space in my pocket for your money" LMAO

  • @theplaymakerno1
    @theplaymakerno13 жыл бұрын

    Thank you The Futur. May God Bless you for helping millions around the world and that basically for free. If groups like you did not exist, many people would still be struggling.

  • @WonderWithGil
    @WonderWithGil4 жыл бұрын

    This series is so important. =) Learning so much. We are Melinda. Kudos to Melinda for all the role plays...hahaha I can't even imagine how I'd do it in front of Chris.

  • @shivavallabhaneni1047
    @shivavallabhaneni10477 жыл бұрын

    side note: chris's sense of style is amazing

  • @thefutur

    @thefutur

    7 жыл бұрын

    thanks. appreciate it! need to get a fashion sponsor for the show right?

  • @raymeester7883

    @raymeester7883

    4 жыл бұрын

    You know...

  • @MariaManuelaAndrade
    @MariaManuelaAndrade4 жыл бұрын

    in LOVE with these two. I'm binging youtube videos - this is a first for me.

  • @thefutur

    @thefutur

    4 жыл бұрын

    Yay! Thank you!

  • @curioussurrealist5167
    @curioussurrealist51675 жыл бұрын

    Melinda is great..I love her personality

  • @roland3698
    @roland36984 жыл бұрын

    Honestly, the methodologies, techniques, everything you've been teaching and sharing to us is all super helpful! Some of my recent successful deals are because of what I learned from you, Chris! I'm not even in design, I'm in sales and marketing (affiliation and partnership, to be specific).

  • @thefutur

    @thefutur

    4 жыл бұрын

    Awesome!! Thank you Roland.

  • @roland3698

    @roland3698

    4 жыл бұрын

    @@thefutur THANK YOU! Please keep teaching. Stay safe!

  • @JohnHReed-xp4dy
    @JohnHReed-xp4dy5 жыл бұрын

    I love how Chris keeps thinking he is being a jerk, but I work in the Midwest, and every client is short, to the point, harsh, and always about the money. These "clients" help me because the training offered really hits home. Thank you for these!

  • @thefutur

    @thefutur

    5 жыл бұрын

    You are very welcome!

  • @wannabefriends8214
    @wannabefriends8214 Жыл бұрын

    I’ve learned so much from you Chris. I’m ready to have my first sales meet with a client.🎉

  • @cyberbrujx
    @cyberbrujx7 жыл бұрын

    awesome advice. thank you so much for this series!

  • @hamilartdesign2256
    @hamilartdesign22567 жыл бұрын

    By the way I love Melinda, and seeing her process. I can totally relate. And I love how honest she is with herself. You Go Girl! :)

  • @thefutur

    @thefutur

    7 жыл бұрын

    Aaron Hamilton me too.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    Thank you Aaron! Glad you can relate. :)

  • @gregr6058
    @gregr60587 жыл бұрын

    That video quality tho... I instinctively hit the like button.

  • @richardtosuto
    @richardtosuto7 жыл бұрын

    I adore this channel, I just can't get enough. :) Great video... I will join you guys. Whatever it takes.

  • @thefutur

    @thefutur

    7 жыл бұрын

    Richárd Zoltán Tóth see you in the futur.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    :)

  • @intjdrew
    @intjdrew4 жыл бұрын

    I run a performance marketing agency but my passion is in design. I noticed this after scrolling hours and hours on Behance (I actually always knew it deep down I guess). Came across Futur in the pst week, been devouring content, transcribing and I’m now I’m excited to packaging the design side of the business into my current solutions to increase pricing and give me more flexibility to serve clients on what they need if it’s not lead generation or funnels. I’ve hired mentors for 5k,10k and I resonate more with Chris through his style of teaching and introspection. This content is life changing. Thanks guys.

  • @thefutur

    @thefutur

    4 жыл бұрын

    Welcome to the Futur Drew

  • @Copernicus222
    @Copernicus2227 жыл бұрын

    this was such a valuable exercise... i'm in the architectural design & construction space, but this translates PERFECTLY. Thank you!

  • @thefutur

    @thefutur

    7 жыл бұрын

    i think anyone in the creative space can use this process.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    Yes! Glad you can learn and adapt to your industry.

  • @VintageVigilante
    @VintageVigilante7 жыл бұрын

    Chris and Melinda, you've been such a huge help to me. I'm a lil' industrial designer working for an agency in Cape Town. I had to take a big international inquiry this morning that has HUGE potential (our director is away on a business trip - he'd usually handle this kind of thing)... I went into Chris Do autopilot and asked the guy (CEO) about his BUSINESS GOALS, etc ...They were just so excited that a designer had asked that! After an awesome conversation now they're very keen to meet and are treating me like a design Yoda. Thank you!

  • @thefutur

    @thefutur

    7 жыл бұрын

    David Robertson congrats. Doesn't it feel great?!

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    That's awesome! Great job David.

  • @kiriyoplay
    @kiriyoplay7 жыл бұрын

    I L.O.V.E this series! Never seen anything like this. Well done, The Futur!

  • @thefutur

    @thefutur

    7 жыл бұрын

    thanks!

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    Thanks!

  • @077di6
    @077di66 жыл бұрын

    This is the best of your videos

  • @gcc4426
    @gcc44267 жыл бұрын

    thank you so much chris, melinda and team. i've been able to apply them in actual negotiation with clients and it does work on some. i've been declining hagglers/lowballers using chris' approach to that situation, and surprisingly, some are open to listen to what i have to say... maybe because i've worked on some of their projects in the past and they seemed satisfied with the work, i guess. they could've looked away and find other capable freelancers that fit within their budget, but others stayed. i have also set my rate a bit higher compared to the time when i've just started. it does feel good to accomplish something even just a tiny bit. however, i'm still iffy if i can pull this off if time comes i'd need to speak to them via video chat or phone call. i'm an introvert by nature, and speaking is not my strongest point. i'm legit scared. i'm fine doing negotiations thru online messaging/chat or email... but video call, NOPE! maybe not yet. i'm not ready. been using my nationality (non-US resident here) as an excuse to avoid anything that requires me to speak, and it works so far. i definitely know i'd mess it up if i take even just a single phone call because my mouth can't seem to catch up with my thoughts.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    You'll get there! It's a process. "my mouth can't seem to catch up with my thoughts"... I can completely relate!

  • @hogg1media627
    @hogg1media627 Жыл бұрын

    i like when she's on because she's genuinely making mistakes that a lot of us make\would make while he takes the time to correct the handling of the ROLE PLAY.

  • @ScottValentine
    @ScottValentine7 жыл бұрын

    48:51 Chris isn't just making a suggestion here, I'm still in testing mode while I finalise my branding but the process he's talking about is a game changer, especially for most of us who are makers. I tested it on one person who I've known very closely for 20 years, we talk regularly about business, but once I took him through discovery it was like a light was shining from heaven on how he can grow his business. And for me as an architect, I started to really understand how I could help him that had nothing to do with my personal wants, needs or ego.

  • @thefutur

    @thefutur

    7 жыл бұрын

    Scott, you must be running CORE now right?

  • @ScottValentine

    @ScottValentine

    7 жыл бұрын

    I'm stuffing about trying to get branding out (website, videos, content etc) next week I'll start pushing it out to my network we'll go from there. We're a little behind schedule.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    I love hearing your experience, Scott.

  • @MichaelShatravka
    @MichaelShatravka5 жыл бұрын

    This channel is too good.

  • @jesieledrada7419
    @jesieledrada74193 жыл бұрын

    This is reallyy cool ! Learn a lot in this video.

  • @mansi.rastogi
    @mansi.rastogi7 жыл бұрын

    Brilliant as always. Am taking so much away from this. Push back more next time Melinda! Thank you both for this.

  • @thefutur

    @thefutur

    7 жыл бұрын

    you want to try and push back w/ me? jump on the zoom call.

  • @mansi.rastogi

    @mansi.rastogi

    7 жыл бұрын

    The Futur hell yes yes! Lemme know when.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    Yeah I need to ramp up my energy to push back. I get agreeable when I'm tired or mentally fatigued. :P Get on a zoom call! Follow the Futur FB page to see when the next one is.

  • @jamesstlouis
    @jamesstlouis7 жыл бұрын

    Wow! That break on Chris' face at 18:48? LOL. Too good! Got em'!

  • @Bhodisatvas
    @Bhodisatvas7 жыл бұрын

    I love the role playing, theory is great but real life examples are just as important. People skills and communication ability count just as much as the designing.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    True

  • @zannaka3815
    @zannaka38157 жыл бұрын

    Great job on this video and thank you for sharing your experiences and knowledge, I feel more confident after watching and this one in particular is exactly what I needed! -suzie

  • @thefutur

    @thefutur

    7 жыл бұрын

    yay!

  • @samteenev
    @samteenev7 жыл бұрын

    I just found you guys earlier this week, and I'm hooked. Problem is, now I want to re-do everything on my website.

  • @thefutur

    @thefutur

    7 жыл бұрын

    that's not a problem. it means you are now aware.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    Yep! The Futur helps bring awareness.

  • @SergeySus
    @SergeySus7 жыл бұрын

    Role playing is just such a valuable practice for any field. Having an intake process would be a huge help and benefit Melinda. If I could suggest anything is not to give a specific price but give a range and intertwined into that my process and expected outcome. Like "my clients typically get $200 return for every $1 spent with me and my process is this, this and this....." Its easy to critique from this side... still you are going some good work. Good luck to Melinda

  • @thefutur

    @thefutur

    7 жыл бұрын

    if you can make that work, that is the better option. small steps.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    Thank you, Sergey.

  • @alexbacarella
    @alexbacarella7 жыл бұрын

    That jacket is sooo cool ! (the pants too, but I'm not brave enough for orange)

  • @oppapaul5686
    @oppapaul56863 жыл бұрын

    This is gold.

  • @BGArnold-kv5pv
    @BGArnold-kv5pv Жыл бұрын

    I always love a Role Play with thefutur :D

  • @romainvernier5019
    @romainvernier50197 жыл бұрын

    Looking sharp Chris! Love the outfit (And great content as usual)

  • @thefutur

    @thefutur

    7 жыл бұрын

    thanks! some contrasty color to mix things up

  • @cobralyoner
    @cobralyoner2 жыл бұрын

    huge shoutout to Melinda for doing these roleplays! I would just freeze 😬

  • @kennethe.montgomery2785
    @kennethe.montgomery27857 жыл бұрын

    Very awesome episode guys, thank you so much.

  • @thefutur

    @thefutur

    7 жыл бұрын

    You're very welcome.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    You're welcome

  • @moongarita
    @moongarita7 жыл бұрын

    Those prison pants tho xD This is my favourite episode of the series by far! Exactly what I needed to hear.

  • @thefutur

    @thefutur

    7 жыл бұрын

    Puneet Verma someone requested that I wear my orange pants. So there it is.

  • @thefutur

    @thefutur

    7 жыл бұрын

    lol

  • @risingwithhope
    @risingwithhope5 жыл бұрын

    Loved this, more of the series please

  • @thefutur

    @thefutur

    5 жыл бұрын

    Have you seen the rest?

  • @risingwithhope

    @risingwithhope

    5 жыл бұрын

    @@thefutur oops just saw the playlist I'm on it :)

  • @LongXayYoutube
    @LongXayYoutube4 жыл бұрын

    I really want to get to Chris level, I am trying it out. Step by step, and one day I will be sucessful because of your lesson.

  • @sniitzel
    @sniitzel Жыл бұрын

    Melinda is always so delighted when you say the word "roleplay" 😂

  • @LosFoodiesMagazine
    @LosFoodiesMagazine6 жыл бұрын

    Great role play session. Learned a lot.

  • @thefutur

    @thefutur

    6 жыл бұрын

    there's a bunch more on our channel.

  • @rubenscheer
    @rubenscheer7 жыл бұрын

    This again was very helpful. I am starting my own business in a couple of weeks, so these video's come at the right time. That first call summary is pretty handy. Oh and Chris, you look like a Shaolin Monk in that orange pants :) Thanks Sifu Do and Melinda!

  • @thefutur

    @thefutur

    7 жыл бұрын

    thanks ruben. shaolin monk, drunken fist, eagle claw it is.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    You're welcome!

  • @sashasol2014
    @sashasol20144 жыл бұрын

    Chris is such a ninja. I'm officially a raving fan

  • @thefutur

    @thefutur

    4 жыл бұрын

    Hi.

  • @thejohnsiow
    @thejohnsiow6 жыл бұрын

    Love your vids. You two are so adorable.

  • @rshelly
    @rshelly7 жыл бұрын

    Love Chris' Melinda voice at the beginning of the phone call! xD

  • @thefutur

    @thefutur

    7 жыл бұрын

    : )

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    haha

  • @tilosobelman3114
    @tilosobelman31144 жыл бұрын

    We don't rise to the occasion, we fall to our highest level of preparation -Chris Voss

  • @anilparmar-td5tt
    @anilparmar-td5tt4 жыл бұрын

    Chris is there anything you don,t know? love every bit of the video :-) Thank you for sharing your knowledge...

  • @thefutur

    @thefutur

    4 жыл бұрын

    plenty. the more I know, the more I know I don't know

  • @FranciscoAMK
    @FranciscoAMK7 жыл бұрын

    I still don't watch the video, but I like it already

  • @thefutur

    @thefutur

    7 жыл бұрын

    i didn't read your comment and i liked it too. :)

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    haha

  • @hamilartdesign2256
    @hamilartdesign22567 жыл бұрын

    This was an awesome episode! I need that bottom of the barrel episode STAT lol.

  • @thefutur

    @thefutur

    7 жыл бұрын

    Aaron Hamilton :)

  • @mwuuuu
    @mwuuuu7 жыл бұрын

    2mins in - bring on the roleplay section! I need this

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    haha

  • @GofelipeGraphicDesign
    @GofelipeGraphicDesign7 жыл бұрын

    Melinda is such a warrior

  • @thefutur

    @thefutur

    7 жыл бұрын

    she's a wonder woman.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    Thank you, Felipe.

  • @ardra0
    @ardra07 жыл бұрын

    I love this series with Melinda ! Thanks for doing it. Can you tell us what happens if the client don't agree with rate on proposal do you negotiate or how do you convince them? Thanks Chris and Melinda.

  • @thefutur

    @thefutur

    7 жыл бұрын

    you refer them to someone else. move on.

  • @ardra0

    @ardra0

    7 жыл бұрын

    Awesome.

  • @drawwithclawsarturoa.6772
    @drawwithclawsarturoa.67725 жыл бұрын

    Im inn!

  • @christianramos8454
    @christianramos845410 ай бұрын

    Just pause for a bit. . . . and take moment to realize that these valuable insights, these information, these ideas are given for free by The Futur, how awsome is that. I can charge using these ideas to people and charging them. But because im so generous i just send them the link, but they are to lazy to watch it anyways even its for free.

  • @phoenixworkss2446
    @phoenixworkss24467 жыл бұрын

    Can't thank you enough for this. Much needed. Thanks a lot Chris and Melinda.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    You're welcome!

  • @BlackBalloonDesign
    @BlackBalloonDesign7 жыл бұрын

    You should do an episode in her workspace. It would be interesting to see if that brings out different sides of her personality and business perspectives.

  • @thefutur

    @thefutur

    7 жыл бұрын

    working on it.

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    ... Or it would just show how boring I am, lol.

  • @lyleea

    @lyleea

    7 жыл бұрын

    Away with that selfhate Melinda. You don't deserve that at all.

  • @willhong5699
    @willhong56997 жыл бұрын

    Break it down Chris! Thx Melinda!

  • @thefutur

    @thefutur

    7 жыл бұрын

    like bobby brown

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    You're welcome!

  • @VIDDTHEDESIGNER
    @VIDDTHEDESIGNER7 жыл бұрын

    Melinda should have her own show at the futur, which I think that's where it is going!

  • @thefutur

    @thefutur

    7 жыл бұрын

    VIDD THE DESIGNER that would be great.

  • @sorasitsuprapoch5921
    @sorasitsuprapoch59215 жыл бұрын

    Why am I rewatching this again?

  • @slvpro
    @slvpro7 жыл бұрын

    Great Video! I laughed with you. Go #TeamMelinda! haha

  • @melindalivsey1

    @melindalivsey1

    6 жыл бұрын

    :P

  • @ricachuuuu
    @ricachuuuu7 жыл бұрын

    Great help!

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    :)

  • @dave3k
    @dave3k7 жыл бұрын

    This was the first video I've watched from you guys and it was amazing. I'm pretty introverted and have always found 'the call' aspect of freelancing pretty difficult. I think preparation is key and knowing the kinds of things I'll be asked will help out a ton in the long run. I guess I need to create some basic scripts and learn them, that way I'll be better prepared for calls and not be a nervous wreck every time. Oh and the 'cheap wankers' phrase was hilarious. I thought only us brits said that haha!

  • @thefutur

    @thefutur

    7 жыл бұрын

    Marcus did I use it correctly?

  • @dave3k

    @dave3k

    7 жыл бұрын

    Yep, said just like a native!

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    Marcus, have you watched the other videos from the series? Lots of help for us introverts. :)

  • @Vstyle06
    @Vstyle067 жыл бұрын

    Great job as always Chris & Melinda, keep it up! Chris, what are those kicks?

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    Thanks!

  • @thiagowilliam7186
    @thiagowilliam71865 жыл бұрын

    LOL CHRIS FACE IN 18:56 I DIE

  • @martinnavarro2858
    @martinnavarro28584 жыл бұрын

    The sound of that door when you close it at 1:12 XD So much pain!!! jajaja "like a BMW" right? Ps, I love you

  • @enny_dee
    @enny_dee7 жыл бұрын

    Thanks for this Chris. One of the things that helps one increase his rate is also increasing some of the things one offers a client. So for instance, for the branding of a company there is stationery, brand manual etc. Which are some of the things that come with the package. How does one address a client who wants some of this removed so as to reduce the price of what you are charging?

  • @thefutur

    @thefutur

    7 жыл бұрын

    don't break apart deliverables w/ individual price. but you should also be cognizant of what deliverables are best suited for the client vs what you want to do.

  • @enny_dee

    @enny_dee

    7 жыл бұрын

    That makes so much sense. Thank you Chris

  • @EPHONIC
    @EPHONIC4 жыл бұрын

    Take up singing karaoke or improv acting if you want to practice seeing yourself in the third person. Being able to gauge the audience's reactions, while performing, can typically be achieved through these types of activities. :)

  • @AdrianaLemus
    @AdrianaLemus7 жыл бұрын

    I love these videos! Random question for Melinda: what sort of pen/pencil are you using to write things down in this video?

  • @melindalivsey1

    @melindalivsey1

    7 жыл бұрын

    Hi! It's a Pentel GraphGear 500 drafting pencil. I couldn't find my pen. :P

  • @AdrianaLemus

    @AdrianaLemus

    7 жыл бұрын

    Looks beautiful. I might have to get it. :P Thank you for sharing! :D

  • @helloimflo1
    @helloimflo17 жыл бұрын

    Once again, great show ! Maybe you should record your Intro at the end of your session, this way you already know what the video will talk about.

  • @thefutur

    @thefutur

    7 жыл бұрын

    Hello_Im_Flo yes. We do that sometimes.

  • @thefutur

    @thefutur

    7 жыл бұрын

    Hello_Im_Flo I thought it would be fun to show you guys the enthusiasm of not knowing.

  • @pedroandrade3725
    @pedroandrade37255 жыл бұрын

    18:45 that face is hilarious! Hahaha

  • @bohumilgutwein644
    @bohumilgutwein6444 жыл бұрын

    I love those videos Chris! That's some crazy value you are sharing! Random thought: I would love to see Chris talking to Hannibal Lecter (Mads Mikkelsen) this would be so entertaining!

  • @thefutur

    @thefutur

    4 жыл бұрын

    Oh me too