DON'T learn the HARD way, what you need to know if you get CANCELLED on Norwegian Cruise Line (NCL)

With less than a week to go my Norwegian Cruise Line (NCL) cruise was cancelled. Find out what happened next and what I'd do differently next time to avoid all of the headaches.
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CHAPTERS
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0:00 Intro
0:29 How'd it all happen?
1:25 What did NCL offer guests who got cancelled?
2:30 A pro tip if you're getting nowhere with the Resolution Desk
3:22 What to do with pre-paid purchases and excursions
3:51 What I'd do differently next time
SOCIAL
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Пікірлер: 16

  • @CruisewithGrant
    @CruisewithGrant Жыл бұрын

    🎬 Watch next: Top 5 Must Do Tips for the First Day of Your Cruise kzread.info/dash/bejne/pqOCpbqJqsXZj9o.html

  • @scottsaltman
    @scottsaltman Жыл бұрын

    I had a VERY GOOD cancellation story. I was booked on the NCL Jade and received an email saying the cruise had been chartered and we could either rebook or accept the charter and get 2 more days FREE in our cabin. Since we splurged to book a suite, we opted to stay with the charter. The capacity of the ship is normally 2400, but with the charter, it was only a little over 1000 guests. So, we got a reduced capacity ship that was fully staffed, 2 additional days free, and all I had to do is rebook my flights which I was able to do free of charge since they previously modified my flight. All-in-all - it worked out amazing!!!

  • @CruisewithGrant

    @CruisewithGrant

    Жыл бұрын

    Thanks for sharing Scott! It sounds like it all worked out very nicely in the end. You're very lucky! 😊 My journey was definitely a bit bumpier than yours, but I really appreciate hearing how things have shaken out for others. Fingers crossed it won't happen again, at least not for a while 😜

  • @barbaracameron5610
    @barbaracameron5610 Жыл бұрын

    My msc cruise from Bcn to mia was recently cxl. Msc notified all. My ship was very long and full. Changed to one that I really wanted. UK from hamburg.10 days. Excited.been to London,but never to edi or glad.taking ferries from Copenhagen to Oslo and Stockholm to Helsinki before UK cruise. Great spring for retired flight attendant!🤩😎

  • @CruisewithGrant

    @CruisewithGrant

    Жыл бұрын

    I'm glad that your cruise cancellation turned out to be a good result! enjoy your new cruise, sounds great!!

  • @lauragwillim1055
    @lauragwillim1055 Жыл бұрын

    Would love the cruise next video please!

  • @ronfischer191
    @ronfischer191 Жыл бұрын

    Great video, very good detail on NCL. I find you specific detail is great. I also watch another you tube channel that does great detail, but they focus on the experience of the cruise, they are the Cruising Canucks. They just recently had a refreshed experience with NCL that was interesting, perhaps you should contact them and do something together like a livestream and discuss the changes NCL seems to be making.

  • @CruisewithGrant

    @CruisewithGrant

    Жыл бұрын

    Hi Ron, first and foremost welcome to the community 👋 I'm so glad that the channel has hit the mark is providing helpful hints, tips and trick about cruising with NCL. I haven't had a chance to check out @CruisingCanucks but I shall definitely give them a look. Thanks for the recommendation!

  • @enixon8268
    @enixon8268 Жыл бұрын

    Our first booking after restart was cancelled due to "redeployment" well ahead of sailing. NCL was great. Full re-embursement of any money paid plus 10% of the base fare in FCC. We were able to rebook the reverse of our itinerary for the better. One more day in length. Basically the same fare. Because the cruise length was now 12 days we got an extra specialty dining. We booked our flights and hotel with NCL so no problems there. We did initially opt in to the NCL premium ins but have dropped it and booked ins through our TA. We are Canadians and when I asked NCL they said their policy did cover us (except Quebec) but I called AON (Policy provider) and they said they only cover American residents.

  • @CruisewithGrant

    @CruisewithGrant

    Жыл бұрын

    Thanks for sharing your experience, it sounds like for the most part it worked out pretty well in the end. I really appreciate you sharing about the limits of the insurance that's offered through NCL, always good to know before you decide. Hope you're also enjoying the beautiful fall colours up here 🍁🍁🍁

  • @mlynncannon4188
    @mlynncannon418811 ай бұрын

    I’m glad some people had a good experience when their “ was booked to a private group “. No so sorry, can we help you- cancelled - we will refund your trip- . We had booked the Haven for a South Pacific cruise.

  • @chrisbernier3889
    @chrisbernier3889 Жыл бұрын

    We ALWAYS buy the insurance thru NCL. You NEVER know.

  • @CruisewithGrant

    @CruisewithGrant

    Жыл бұрын

    I definitely learned the hard way that you definitely need to plan for when things don't go as planned. Thanks as always for supporting the channel Chris! I appreciate you 🫶

  • @densnow4816
    @densnow4816 Жыл бұрын

    Hi Grant, do you know if NCL bartenders allow you to order cocktails that aren’t on the formal menu, assuming the ingredients are in their stock?

  • @CruisewithGrant

    @CruisewithGrant

    Жыл бұрын

    Hi Den 👋 Thanks for the question, it's a good one. I actually was reading about this recently in a Facebook group and it appears that if you ask nicely they will do this. Just keep in mind that if you're using the Premium Beverage Package, the ingredients still need to be part of the package aka under $15 USD. Do you have a favourite cocktail combination you're hoping for? Now I'm curious 😊

  • @densnow4816

    @densnow4816

    Жыл бұрын

    I will be a 1st time cruiser on NCL in Feb, and have the Free at Sea Plus package. So I am researching cocktails I might like, regardless if they are on an NCL menu. I normally drink beer, but want to explore unfamiliar drinks while I have the chance. My issue is I can’t have oranges or peaches, so that eliminates a lot of menu cocktails. Love your channel, by the way!

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