During April, our team has been diving into the nitty gritty nuances between Service and Servitude. Since watching Succession, I decided to go deeper into the different aspects of service available to families of wealth.
If I had to describe a sliding scale of service, I would say that managing a 2,000-square-foot Malibu beach house for a wealthy individual with no children is Service Level 1, while running a 16,000-square-foot home on an 8-acre property in the Hamptons for a family of six - all having their staff, helicopters, and complex spousal relationships - is Level 10.
Service expectations at all levels are high. However, the story of an implied “win-win partnership” that I dream about for all service providers - let’s be honest - doesn’t exist beyond my imaginary Level 3.
To be clear, all levels of service are relevant. Neither is good or bad.
But my arbitrary service scale allows us to think more strategically about what level of service you require. As a homeowner:
- Are you expecting Level 10 service with Level 1 staff?
- Are you paying for Level 1 service and frustrated with the outcome?
- Have you hired the right staff for the level of service you require?
In this episode, I look more closely at the needs and services to help you find your perfect fit.
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