Call Center Terms and Jargons Newbies Should Know

Here are the top 20 call center terms and jargons you need to know if you are a call center newbie and still navigating the BPO industry.

Пікірлер: 187

  • @amanahyunos6185
    @amanahyunos61853 жыл бұрын

    Kung dati puro mga vlog ng celebs at mga influencer inaabangan ko ngayon mas super excited ako sa mga video nyo 😊

  • @markjaycastillo7739

    @markjaycastillo7739

    3 жыл бұрын

    True

  • @shi5515

    @shi5515

    3 жыл бұрын

    Same here 🥰

  • @chesterangelo4627
    @chesterangelo46273 жыл бұрын

    I just wanna say thank you 🙏 because I’m also a newbie in this kind of industry and I really admit that I’m not really good in English, but since I wanted to be learned I discovered your YT Channel and I Must say that you really deserved our subscriptions, thank you for everything and God Bless you as always....

  • @hamza_uslu

    @hamza_uslu

    2 жыл бұрын

    How is everything going now?

  • @sci-master5183
    @sci-master51833 жыл бұрын

    I hope you will consider teaching field in the future. You can touch so many lives of our youngs.

  • @tabithaYT
    @tabithaYT2 ай бұрын

    Awesome. Inspirational. Sharing her thoughts and wisdom about Call centers are very helpful to those who wants to land this kind of job. Thanks so much for ur kindness.❤

  • @johnpatrick7952
    @johnpatrick79523 жыл бұрын

    2 months already in the production including the training days and this will surely help me familiarised 🥰

  • @bewithliezel4034

    @bewithliezel4034

    3 жыл бұрын

    mahirap po ba? anong company ka

  • @viekkatv58
    @viekkatv583 жыл бұрын

    New subscriber here’ I’m not working in BPO but i love learning and listening to your voice ma’am.😍❤️

  • @aldexterabsin9467
    @aldexterabsin94673 жыл бұрын

    PLEASE DO PART 2 THIS IS WHAT I'M WAITING FOR, IT' S VERY USEFUL ESPECIALLY TO THOSE ASPIRANTS. MORE TERMINOLOGIES PLEASE!!!!🥰🥰🥰🥰

  • @aviekaillepedrera3832
    @aviekaillepedrera38323 жыл бұрын

    You are really a great help for newbies and for us who loves to be a call center agent! Thank you so much.

  • @edshinichimagauay5902

    @edshinichimagauay5902

    2 жыл бұрын

    Lll

  • @briancastro680
    @briancastro6803 жыл бұрын

    In regards to BPO. I think they hire another company mainly because of lower salary cost. Am from Puerto Rico , which is a colony from USA , and we get paid a bit less than american ones. Most of us are fully bilingual and americans are mostly not and we have to assist hispanics customers over here. Love how you explain the jargons use in the industry. Great video

  • @taniushapaolarodriguezdomi2220
    @taniushapaolarodriguezdomi22203 жыл бұрын

    Thanks a lot! I have watched many of your videos before having the interview and getting in this indsutry. Now I feel a little bit more prepared.

  • @ninafaithbael6692
    @ninafaithbael66922 жыл бұрын

    I will be starting my training this monday and i find your channel very helpful since i am a newbie.

  • @jaysonadolfo9034
    @jaysonadolfo90343 жыл бұрын

    Thank you so much. A new subscriber here. I am waiting for the call for my initial interview, I've watched most of your videos related to the initial interview process. Also, I am a newbie. Thank you for all your helpful videos. I want more of these "jargons". Stay safe and pretty. 😇

  • @ivzgilraljas6065
    @ivzgilraljas60653 жыл бұрын

    Thank you so much,you've been such a great help to my BPO journey

  • @raf4095
    @raf40952 жыл бұрын

    HI there Candice, I really love your videos especially now that I am on training at a call center. I am in a retail account and would really appreciate it if you could show some actual videos of taking calls of different customer issues so that I could familiarize myself with the routine. Stay safe

  • @cristinemendoza8390
    @cristinemendoza83903 жыл бұрын

    thank you so much for this vlog, Miss. I’m going to apply this monday.

  • @bajaomichelle8423
    @bajaomichelle84232 жыл бұрын

    Your videos are very informative, i really like how you explain every details. I just got hired in a BPO industry and your videos is one of the instrument why i got it. Thank you so much for all the videos you've made just to make us gained knowledge in a BPO industry.

  • @ferpsusan3983
    @ferpsusan39833 жыл бұрын

    I am in training now. Little bit nervous but your videos have helped me out a lot

  • @matthewandreicuizon142
    @matthewandreicuizon1423 жыл бұрын

    Thank you so much ate!! it really helps me, its so hard to figured out terminology,specially as newbie

  • @RhenhartLosaria
    @RhenhartLosaria2 жыл бұрын

    Thank you Shiena! This video really helps me improve my skills as a call center agent.

  • @rhoddiannaortega3747
    @rhoddiannaortega37472 жыл бұрын

    This is very useful💖 I just got hired in Amazon and we will be starting this October 4. Someone keeps asking me what account I am assigned in and I always say Technical Support but it seems I'm always wrong and I'm glad seeing this video. I/We wanted to request for part 2, please!😊🙏

  • @mylesgomez2624
    @mylesgomez26243 жыл бұрын

    Yes ...part 2 pls! Thanks sa lahat ng helpful vids! More power Sheena!

  • @alleanalegaspi9491
    @alleanalegaspi94913 жыл бұрын

    Thankyou so much for your advice. i really learn a lot of knowledge about your advice. hope that nextime i'm going to pass my final interview and meet you soon!

  • @juliorodriguez9657
    @juliorodriguez96573 жыл бұрын

    As always your advices are awesome. Thank you very much for your information

  • @melanievillalobos5509
    @melanievillalobos55093 жыл бұрын

    Thank you for this helpful video.. Looking forward for part two..😊❤️

  • @RodavlasYllas
    @RodavlasYllas3 жыл бұрын

    Thank you for the information, you are such a big help.

  • @arijeetsaha1168
    @arijeetsaha11682 жыл бұрын

    Thanks for your videos it really helped me i work for uhg cs and thanks for your medical insurance company call tips helped me a lot

  • @dianaabanto3713
    @dianaabanto37133 жыл бұрын

    Super helpful. Just got hired today 😊 I followed all of your tips on your video. Luckily got the job 😊 Godbless you 😊

  • @ranelbenecario6122
    @ranelbenecario61227 ай бұрын

    Thank you Sheena for all veryhelpful and informative about that job_call center

  • @analizanavarro1363
    @analizanavarro13632 жыл бұрын

    Thank you very much sheena for all of your info i really needed that.

  • @marygracecastellon8422
    @marygracecastellon84223 жыл бұрын

    AKO - na gustong may matutunan habang nagpapahinga... Napaka sarap pakinggan ng voice mo Miss Sheena. :) :)

  • @alittlebitofthis128
    @alittlebitofthis128 Жыл бұрын

    Thankful that i found this youtube channel ❣️

  • @cristinabaybay176
    @cristinabaybay1763 жыл бұрын

    Your videos are really helpful especially to us who are new in this industry 🥰

  • @mstrabajales7868
    @mstrabajales78683 жыл бұрын

    Nakaka excite talaga every upload 🤗

  • @mstrabajales7868
    @mstrabajales78683 жыл бұрын

    I just realize that your video is getting better and better the style and learned editing ❤ We want a part 2! 🥰

  • @Kwestyon

    @Kwestyon

    3 жыл бұрын

    Thank you! I try my best. :) Okay, will do a part 2. :)

  • @mstrabajales7868

    @mstrabajales7868

    3 жыл бұрын

    @@Kwestyon Yes it shows and i like it you're trying new skills in editing and the video just looks cleaner and easy to remember the jargons. ❤

  • @trishamarieesguerra2963
    @trishamarieesguerra29632 жыл бұрын

    Thank you so much! my training is fast approaching whoa!

  • @aljunm.sanguenza3759
    @aljunm.sanguenza37593 жыл бұрын

    I'm now doing my training with my second call center. Every thing I needed prior successfully being hired on my first experience was mostly listening, watching your videos and taking lessons from those. I'm just very impressed by your efforts to help those who suffer doing their 1st BPO experience, Madam. Thank you so much. Continue to upload such content and I'm 100 % willing to support you. Keep safe & God bless! (I hope I will be given a chance to have a one-on-one talk and be given more advices from you, Madam.) Elise, from Bais of Negros Oriental.

  • @Kwestyon

    @Kwestyon

    3 жыл бұрын

    Elise, thank you so much for your support. More videos to come! ❤️

  • @aljunm.sanguenza3759

    @aljunm.sanguenza3759

    3 жыл бұрын

    @@Kwestyon I'll expect it. Keep safe! 😊

  • @Juli-zt5dm
    @Juli-zt5dm3 жыл бұрын

    Thank you for this. Btw, i love your new hair color😍

  • @zondaza03
    @zondaza033 жыл бұрын

    Ur absolutely accurate as fuck!! Just keep doing whatever you’re doing!! Ur content is very helpful!! I genuinely support you!! I can see that you will be a support for all of the contact centers people! I hope to meet you soon!! Thank u so much for all! All people will find some mistakes. But fuck them!! Most people trying to find mistakes, rather than appreciate the help or informations ur providing us!! God bless u!

  • @Kwestyon

    @Kwestyon

    3 жыл бұрын

    Thank you! That means a lot to me. :)

  • @mervinbesmonte3464
    @mervinbesmonte34643 жыл бұрын

    Hi Sheena! I passed my call cert. Last Friday and tonight will gonna start our nesting.Thank you for the video on how to pass the call cert. It really helped me a lot. Would you mind if i request a video on how to deliver a good rapport, ask probing questions, discovery questions and promote sales/products during a call.?Thank you in advance and more on power to your channel!

  • @nadare_44velascon3
    @nadare_44velascon33 жыл бұрын

    I really love you're voice!

  • @itsmeivy1799
    @itsmeivy17993 жыл бұрын

    I just really loved the way you talk Miss Candice🤗😍 More power to you🙏🤗 One of abangers of your vids po🤦😊

  • @Kwestyon

    @Kwestyon

    3 жыл бұрын

    Thanks for your support! ❤️

  • @JulesPastime
    @JulesPastime3 жыл бұрын

    Thanks for sharing your knowledge mis Sheen it helps me a lot,,

  • @richmondhinaniban8969
    @richmondhinaniban89693 жыл бұрын

    From 10PM to 1:30 AM. Still watching your videos road to 2:00AM. I badly need your tips and advices.

  • @amanahyunos6185
    @amanahyunos61853 жыл бұрын

    Hi po sana po next vlog is TRAINEE SHOULD KNOW HIHI 😊 Love all ur videos.

  • @techiemanzo4438
    @techiemanzo44383 жыл бұрын

    Hi!newbie here😊looking forward for part 2!

  • @user-jd4jn5sp7t
    @user-jd4jn5sp7t9 ай бұрын

    Thankyou! for making this video It's really helpful to the call center aspirant like me, I hope next time there's a definition of it so we can easily to write it down, I'm looking for the part II, I hope you will notice my comments, thank you again!

  • @444ngeline_
    @444ngeline_3 жыл бұрын

    It's the start of our nesting tomorrow and I've been binge-watching your vids! They're super helpful and somehow made me confident for our learning lab hehe thank u so muuuuch

  • @Kwestyon

    @Kwestyon

    3 жыл бұрын

    Good luck! Thank you din. :)

  • @444ngeline_

    @444ngeline_

    3 жыл бұрын

    update: im in prod na and survivinggg!!

  • @Kwestyon

    @Kwestyon

    3 жыл бұрын

    Congratulations! Keep it up. 💪💪💪

  • @mitchalvarez3038
    @mitchalvarez30382 жыл бұрын

    Thank you very much for this!❤

  • @faivkangurxn6155
    @faivkangurxn6155 Жыл бұрын

    commenting to say thank you for making these videos

  • @martaalvarez7478
    @martaalvarez7478 Жыл бұрын

    Candice, thank you for your very valuable videos. My bigger struggle with call center jobs is the customer’s foreign names. Even though I know the alphabet very well, I struggle when they are spelled out to me, I find it they say it to fast.

  • @jbz_delz2121
    @jbz_delz21212 жыл бұрын

    This is really very helpful 😍🥰 hurry to you miss Candace!!

  • @francecarlomendoza9338
    @francecarlomendoza93383 жыл бұрын

    You are so eloquent!!! ❤️❤️❤️

  • @fernancabral2170
    @fernancabral21703 жыл бұрын

    Thank you, More terms about call center job, it helps.

  • @MultiSofia03
    @MultiSofia033 жыл бұрын

    Hello there I'd like to say thank you for all the tips. I just got hired yesterday.😍 I'm a newbie in this industry and I'm excited to see what I can offer. More power to your channel and wish you all the best!🤗😘

  • @Kwestyon

    @Kwestyon

    3 жыл бұрын

    Congratulations! It's always so good to read messages like this. Good luck to you! And thank you!

  • @MultiSofia03

    @MultiSofia03

    3 жыл бұрын

    @@Kwestyon Power hug!🤗🤗🤗 I'm super happy finally after all the rejections in this industry. My season already came.🥰🥰🥰🥰Thanks candice/Sheina. Stay safe and healthy to you and to your family.🤗🤗🤗😊

  • @darrenmartinez4410
    @darrenmartinez44103 жыл бұрын

    yayyy panalo ka talaga candice

  • @SupladitaOfficial
    @SupladitaOfficial3 жыл бұрын

    Abangers din po sa mga vlog mo! Very informative

  • @Kwestyon

    @Kwestyon

    3 жыл бұрын

    Salamat! ❤️

  • @twaylemjxng
    @twaylemjxng3 жыл бұрын

    I'll start next year for my training 😊❤️

  • @nicolepelagiao793
    @nicolepelagiao7933 жыл бұрын

    Thank you. My training is in 2 days and this is really helpful. ❤️❤️

  • @Kwestyon

    @Kwestyon

    3 жыл бұрын

    Good luck to you! :)

  • @nadare_44velascon3

    @nadare_44velascon3

    3 жыл бұрын

    Yes i want more!

  • @NickMLuceroVlogs
    @NickMLuceroVlogs3 жыл бұрын

    nice content trying to watch all your vid love it.

  • @denpaulcairo8147
    @denpaulcairo81472 жыл бұрын

    Part 2, please! 🔥🔥🔥

  • @vannlopez233
    @vannlopez2332 жыл бұрын

    Grabe SOBRANG SOLID 💎 Ng mga tips mo lods 👊😋 💕 can u make a next video for local account here in Philippines thank you in advance! Super aabangan ko po tlga Yan 💞👌⏺️🔼⏹️

  • @robsomsvlog1182
    @robsomsvlog11823 жыл бұрын

    Thanks miss Candice may natutunan na naman ako♥️

  • @Kwestyon

    @Kwestyon

    3 жыл бұрын

    My pleasure!

  • @lhokistamaria
    @lhokistamaria3 жыл бұрын

    Maraming salamat po sayo!!! Product training nako next week. Laking tulong nyo po 🥰🥰❤❤

  • @bewithliezel4034

    @bewithliezel4034

    3 жыл бұрын

    anong company ka po

  • @jackie296516
    @jackie2965163 жыл бұрын

    You're just great!

  • @viddiary8499
    @viddiary84993 жыл бұрын

    Waiting!!!

  • @franciscabuenos7372
    @franciscabuenos73723 жыл бұрын

    I'm a new hired. I have to watch all your videos starting from today.

  • @Kwestyon

    @Kwestyon

    3 жыл бұрын

    Congrats and good luck!

  • @chrisalynbombita3497

    @chrisalynbombita3497

    3 жыл бұрын

    Same here 💖

  • @russelchristabiando2923
    @russelchristabiando29233 жыл бұрын

    hi miss sheena or cansdace hahaha, thank you for this video because of this i have hired for my first BPO work. thank you so much

  • @Afordavlogs
    @Afordavlogs3 жыл бұрын

    ♥♥♥♥ informative ✅✅✅

  • @bjdc2530
    @bjdc25302 жыл бұрын

    Thank you 😘

  • @josephbanudan301
    @josephbanudan3012 жыл бұрын

    Part 2 please more terms and jargons

  • @KelvinShowTV
    @KelvinShowTV3 жыл бұрын

    I would like a part 2 , 3 and many more!!!!!!!!!!!!!!!

  • @LetmeThink1831
    @LetmeThink18313 жыл бұрын

    i cant wait miss you kwestyon...

  • @kareeennn
    @kareeennn2 жыл бұрын

    This is a lot to take in especially when watching during midnight. Haha.

  • @angelicacatoy3777
    @angelicacatoy37773 жыл бұрын

    I'm waiting for the part 2. This will really help me getting ready to apply as a newbie in a bpo industry.

  • @bewithliezel4034

    @bewithliezel4034

    3 жыл бұрын

    college graduate ka? may bpo experience ka na po?

  • @angelicacatoy3777

    @angelicacatoy3777

    3 жыл бұрын

    @@bewithliezel4034 college grad, w/o bpo experience

  • @Urdonly1-re4ux
    @Urdonly1-re4ux2 ай бұрын

    Great ❤

  • @nariakoyao5170
    @nariakoyao51702 жыл бұрын

    Thank you ma'am😊🙏

  • @isabell9473
    @isabell9473 Жыл бұрын

    how did you learn to speak so well if youŕe not american?? I can barely believe you´re not living in us! congrats!

  • @humbertobasora2434
    @humbertobasora24343 жыл бұрын

    Thanks, new subscriber.

  • @zekielwilson
    @zekielwilson2 жыл бұрын

    I love your videos po. ❤️

  • @RogerRemaster
    @RogerRemaster2 жыл бұрын

    Imma take my first CC training next month and the account or campaign will be about billing department. So depending on your CC experience what'd you think the tools I'll be using regarding this? PD: my greatest greetings for you, you are such a blessing when it comes to CC topics.

  • @haniyokokura869
    @haniyokokura869 Жыл бұрын

    Hi MIss!! I've been watching your videos for three months na po and I can say na I woudn't pass the first stage of training without you po. Now on nesting, first day of training today po. I hope to pass this last stage para may contract signing naaaaa. heheh. Thank you ulit ma'am!!

  • @markjaycastillo7739
    @markjaycastillo77393 жыл бұрын

    Hello Sheina! Can you make a video about Medical Examination for call center agents? Thank you!

  • @evemarievaldez6980
    @evemarievaldez69803 жыл бұрын

    Ms. Sheina, can you please try to create a video or call simulation for TSR account? Thank you in advance ❤️

  • @edmundjunto2753
    @edmundjunto27533 жыл бұрын

    Can't wait😂😂

  • @sevenstar1363
    @sevenstar13633 жыл бұрын

    Yes part 2 and pls make sales account

  • @reynalynautida9191
    @reynalynautida91913 жыл бұрын

    Thank you maam💕

  • @sifatalikang3198
    @sifatalikang31983 жыл бұрын

    Make a video on introduction of an agent to the customer please please... It's a request from Pakistan

  • @ashleymerca1654
    @ashleymerca16542 жыл бұрын

    Thank you so much for these kinds of videos. I am starting to build my career in the Call Center industry.

  • @levifaithanndecierdo3428
    @levifaithanndecierdo34283 жыл бұрын

    Can you please make a mock call video about food delivery account. Thank you 🥰

  • @deniseclaire0430

    @deniseclaire0430

    3 жыл бұрын

    Please ❤️❤️❤️

  • @MovieReview1218
    @MovieReview12183 жыл бұрын

    yes. part 2

  • @sanshinesworld
    @sanshinesworld3 жыл бұрын

    Thank u so much sheena, candice for the tips, And yes I want part two of this, bitin cya eh🙏

  • @lalauntong2699
    @lalauntong26992 жыл бұрын

    Part 2 pleaseeee 😁

  • @TheJejeem
    @TheJejeem3 жыл бұрын

    Please make a video regarding chat/email support

  • @leopolloabada9487
    @leopolloabada94878 ай бұрын

    yes mam ...... pls .... i need additional info about BPO industry ..... thank you .... godbless .....

  • @levifaithanndecierdo3428
    @levifaithanndecierdo34283 жыл бұрын

    Do you have any videos on how to pronounce the 50 states?

  • @aztrid799

    @aztrid799

    3 жыл бұрын

    X2

  • @bikolanagirl2317
    @bikolanagirl23173 жыл бұрын

    Hi ateeeee 💞😍

  • @lvm3dchanel17
    @lvm3dchanel172 жыл бұрын

    I want part 2 of this topic.

  • @yaramyahubenmoshe6192
    @yaramyahubenmoshe61922 жыл бұрын

    Part two please

  • @florissadavis4105
    @florissadavis41053 жыл бұрын

    I need a part 2

  • @amyfranklin38
    @amyfranklin382 жыл бұрын

    cool!