I'm an introvert and have worked in BPO industry for 5 years, and tbh the cliché statement "fake it til you make it" worked for me. I feel like every time I was on the phone and talking to customers, I'm embodying a persona. A persona that is confident, energetic, empathetic, patient and all the good characteristics to sweat over! And tbh I feel like that has helped me to cope easily whenever I encountered irate customers that insulted, judged and tried to belittle me. 'Cause I have my wall up. Idk if that's just me tho

@Kwestyon

3 жыл бұрын

omg same! sabi nila perky daw yung voice ko sa phone. sa personal, it's the exact opposite. At sa 4 years ko na pagko call center, isang beses lang ako nagalit sa isang customer, I don't even remember for what reason

@seaweedg9507

3 жыл бұрын

Like it 😉

@leorichies

2 жыл бұрын

I was the best on my team, everyone was wondering how... But introverts have that

I´m a shy and introvert person, who suffers from depression and anxiety, I have one month in the call center industry. I´m from the Caribbean and I got sick because of the stress, I´m working on an exit plan as soon as I finish paying my debts. Also, saving as much money as possible because I want to work as an artist. But seeing the bright side my English has gone better and I´m not scared of phone calls anymore. I also got empathy for people and patience, so is both good and a bad experience. Thank you so much for this video, it was a good help to me, made me keep thinking of my options and the meditation part, I need to do it more often, thank you for reminding me.

I was in the BPO industry for more than 10yrs, from a greenhorn newbie then after 2yrs promoted to a QA, worked in an in-house company, outsource, again promoted to a supervisor, handling clients directly and learning a huge amount of skills in this industry. I'm a mix of both introvert and extrovert, I am comfortable being alone with my thoughts but I also learn to socialize most esp when I became part of management , meeting with your superiors and clients. Now, I'm working as an admin VA reporting directly to clients and WFH, I'm not taking calls apart from zoom meeting with my clients, and my task are mostly admin. Pay is much better and no stress. Sheena's right, you need an exit plan from the BPO, learn new skills and get promoted, once you change career whatever you learn from the call center it will be a huge help to your next career path.

I think it's harder to talk to the team than the customers. Idk, at least the customers are requiring something and that's it. But with the co-workers, ugh! :(

@joey7168

3 жыл бұрын

I feel you. I'm okay with talking to the customers because you won't talk to them anymore after a call. But for your teammates? You're with them everyday so syempre makikisama ka 😒

@sexymary

Жыл бұрын

Same . Omg 🤣😭😭

@ode811

Жыл бұрын

Same, I can feel you. Customer especially irate is fine because you're gonna to talk to them for minute and after that it's over while your co-workers ugh I couldn't disagree with you.

@inmywanderlustera

10 ай бұрын

so true i hate coaching haha

@cecille2341

8 ай бұрын

I agree

I worked at a call center for 5 years as an introvert. Focus on solving the customer's issue instead of their demeanor and attitude. Learn all you can and use the experience as a stepping stone for a promotional opportunity.

Applied for a call center job for practice talking to people and to get over anxiety, didn't realize it was gonna make it worst.

I absolutely am an introvert idk i feel like more comfortable and happy when im all alone. I was supeeer shy when i entered bpo industry. i remember my interviewer said to open my mouth more so i can speak well. haha (yup ganun ako kalala lol) luckily i was hired. im a quiet person but i love talking to customers over the phone. now its been 3 yrs, still surviving haha. I do all the tips u've said it really helps. u gained a new sub. Thank you and I appreciate u ❤️

I'm an introvert and will start my training this Monday. I'm actually nervous and excited about it. Thanks to this I now know introverts can survive and hopefully I can too .

@ivm1646

3 жыл бұрын

How is it going so far???

@nadiacusan3799

3 жыл бұрын

@@ivm1646 i started call centre training this week and I am think to quit too nervous

@nadiacusan3799

2 жыл бұрын

I did quit not paid enough

@lianjjang1715

2 жыл бұрын

Do you mentioned that you are an introvert sa interview mo po ?

thank you for this. im an extreme introvert/overthinker. tonight is my first day training. i think my head is gonna explode from overthinking

@Kwestyon

3 жыл бұрын

Good luck to you! :) You can do it.

@anony6161

3 жыл бұрын

Hi kmusta na experience nyu??

@sarahjanepede6715

2 жыл бұрын

It’s hard to overthink while stopping yourself to be not. I’m exactly where you were before. This is the reason why I am here checking Miss Sheena’s video. Because I cannot quit my job yet. 🥹

Really great accent. Hi ma'am can you create a content about how you achieved that speaking fluently.

@Kwestyon

3 жыл бұрын

Okay noted. :) Thanks!

@irishjoyaquino5626

3 жыл бұрын

Yes!

@ms.towerheart

3 жыл бұрын

Yes, please.. 🙏🏻

@namiiiii1091

3 жыл бұрын

Same request

@beautifularabella

3 жыл бұрын

yes please!😊

I'm an introvert and will start training next week. Thankyou very much Ms!

@josephineduran9622

3 жыл бұрын

What company po kau?

I've been working in a call center for a year now and it's been really hard. I'm an introvert and have social anxiety that flares my fibromyalgia and even when people aren't screaming at you, the stress of knowing another call is gonna come through at any second has made me so sick. But unfortunately I can't find anything else that's work from home AND is entry level without a BA. I keep applying for "data entry" positions but never hear back. I just feel trapped and the end of my rope man. Like any lil thing is just gonna make me snap

I am an introvert who worked as a call center agent before covid and everything you said is definitely true

@Kwestyon

3 жыл бұрын

Thanks for watching, Charlene! :)

@mylinevallejos321

3 жыл бұрын

@@Kwestyon I guess Ms. Kwestyon is an introvert too.. Have to watch this first after ad E toro

Wow thank you so much! Introvert here! 🙌 I can see in your face that you are an introvert also hehe I am an introvert person, My temperament is melancholic - Choleric. but since I was a leader in a church before I kinda learned how to socialize with different kind of personalities but the reality is, you cannot change who you are, you might learn how to socialize but definitely you cannot take away being introvert within you. I enjoy this vid! 😻

it's hard, i love the job itself and talking to customers but I am having a hard time with my colleagues when they are talking about non work related issues and like expecting me to open up to them. And I hate the team building sessions because they are so nosy and make me uncomfortable. I don't like being forced to answer personal questions.

Thank you for sharing these advices. They are really helpful and a true story also 😅. It's difficult for an introvert to manage stress at the call center and it's a key to do it. Thank you for your vídeos.

Thank you for informing us of your experience at the call center to help us introverts. 🙏

I'm an introvert and this video helps a lot. I'm about to try to work in a call center and already have a backup plan in case I would hate my job eventually. Thanks for this video. 💕

Thank you sunshine for advice. We need back up plan in many aspect of our life.

I loved the way you explained introvert things here..great video..

Thank you so much for sharing your thoughts and experience Ms. Sheena ☺️

Thank you so much Mam for being my guiding light in venturing into this industry. I am an introvert newbie and I will start two days from now. Wish me luck and God bless u more

Kwestyon just casually saving my ass here in this call center job 😭😭 huge thank you Sheina! I'm starting my training on June 18th and I've been watching your vids since

Super insightful!! ✨

This is very helpful! Thanks! 👏🏻😊

I would like to thank you so much i passed my interview and tests, start training January I just want to say you're heaven sent.

Yeah Miss Sheena, thats so true. An introvert thinks first before speaking out what he/she wanted to say . I am also an overthinker I hope I can overcome my anxiety. ^^

Yesss, Your youtube account really growing 😍 Hope to see from you moree of success. Thankyouuuuu for the vid

@Kwestyon

3 жыл бұрын

Thank you. I didn't expect it would grow this fast. :)

Very good advices! ❤

im an introvert and used to being alone with pets and nature: those who doesnt talk. lol but for the love of my rescues i need to get real job. And my account involves taking calls, what an coincidence. 😂 thanks for all the tips i've learned a lot

Oh god thank you for making this video! It will be a big boost to me since I'm planning to apply in a bpo company.

@vayntamincvlogs

3 жыл бұрын

I also wanna add that you're very gorgeous 🧠

Video naman po about sa accent ☺️ ang mouth position/ tone of voice 💞 love your voice po

@Kwestyon

3 жыл бұрын

I'll see what i can do next month. Thanks!

Thanks for the Tip and right now I have just started working in the customer service industry and I am struggling because I am an introvert and interaction is not one of my strong suit but I am trying my best to make it through but I would love some more coaching to get better

I agree with you on the points that you raised about introverts. I'm an introvert too and I could talk at work okay, perhaps because everything is plainly on a professional level. What I can't stand is having small talks with colleagues - I just don't have the interest at all in sharing information on a personal level. So it goes to say that I don't go out of my way befriending new people - that's the extrovert's job to find me and make friends with me, then and only then I would begin to slowly open up (with reservation). LOL.

I am introvert with an accent and starting tomorrow. Thank you so much!!

Very articulate! I learned a lot from you po! God bless you...

"Reserved" Perfect..... Thanks Great video

This video is really good. 🙌🏻🙌🏻🙌🏻

Thanks today I had English classes and we watched some topics related to the personality and I figure it out that I am introvert person, I got a scholarship so I am taking advantage of time , i want to work in a call center when I finish , wish me luck I will be seeing your channel great stuff

Your voice is so soft and music to my ears..you can do a podcast

How I wish I could have the same environment which you actually engage yourself from within and take some time to acquire all the elements of energy and get better both internally and externally. A great surroundings is a big help to a better thoughts, emotions, perceptions and crafting your personality as a whole.

I can relate so much to this topic, and this will help me a lot. I'm planning to work in a call center.

Thank you so much for all your informational techniques For recharging yourself etc Very informative Thank you 🙏🙏🙏🙏

Thank you for another great video!

@Kwestyon

3 жыл бұрын

My pleasure!

Thanks for this video. Very informative. I'm also an introvert. 😊💞

i love your channel especially this video this hits me hard xD i relate so much every word hits me xD

This is what I really need to hear. I am now on training but just last night I was asked to do the practice call and unfortunately I twisted my tongue and got very nervous that I couldn't barely finish it.

It's really challenging to work in a CC if you're an introvert like me but along the way things are getting better. Nice video❤

@pookiebrae531

3 жыл бұрын

I wish people got that... I SIMPLY DONT HAVE ANYTHING TO SAY!!!!!!!!!!!

Hi ma'am a new subscribe here!✋ I just saw your videos in recommended and yeaaah I am really glad.😊 Your videos is really inspiring for me as an introvert person and always want to be a call center agent. But still an applicant.😅 So more time to watch your videos. Hihihih Thank youuuu for this video..😊💕💕

I'm an introvert and will start training next week! Haven't made any friends yet from the assessment day. Plus it's only my second job.

Wow. I'm glad that I've found this video of yours. I'm an introvert and voice account ako.😭 Thank you so much for giving an informative content. I do love your content! Btw, I survived the stage 1 process of training. Starting on Monday, product training na kami and still I wanted to find videos that would help me to survive product training.

Hi :) hope your next content is how to modulate voice. love your accent and the tone of your voice thanks!

Happy 1k Subs po...bilis naman...God bless..👍🔥❤️😁

@Kwestyon

3 жыл бұрын

Thank you. I didn't expect it would be this fast!

@thebossphvlogs

3 жыл бұрын

@@Kwestyon certified KZreadr..keep going..because you have a nice content and quality content..😁❤️🔥👍

Im Introverted and HSP- Highly Sensitive Person and it took me one year.. yep. One year to adjust might be exaggerating to some of you but I can't helped it . That's what I am. But now I can say that I have improved and wes still improving and learning 😊

Sometimes, I used to pity myself for being an introvert😢, still on training, I am exhausted because of the roller coaster of my emotion, I just walk alone at night when we are having a break to meditate.

Your tips are all on point! And yes, this is also coming from an Introvert here. I like talking to customers but in reality I hate phone calls. Is it just me? or is that an introvert thing?

Este video me ha ayudado muchísimo. 1) al ser introvertida, me sentí súper identificada con todo lo que has dicho. 2) Empezaré mi mes de entrenamiento en Amazon en unos días y tus vídeos me han ayudado bastante para saber al menos que esperar en ese mes. Te agradezco todo, porque hasta el momento tus vídeos son los únicos que me han ayudado al 100% Gracias!!

@juanjosereyesquintero4183

Жыл бұрын

Que tengas la mejor de las suertes estamos en el mismo proceso saludos desde 🇨🇴

@juanjosereyesquintero4183

Жыл бұрын

Hace unos días acabo de conseguir mi primer trabajo como agente call center Bilingüe.

@parisurieltorresayala2630

Жыл бұрын

Cómo le hiciste para aplicar en Amazon?😭

@fran08kook

Жыл бұрын

@@juanjosereyesquintero4183 Hola hola! Primero que nada muchas gracias por el primer mensaje, por dicha todavía conservo el trabajo y me ha ido bien hasta el momento. Y segundo, me alegra muchísimo que hayas conseguido el puesto, ojalá te vaya super bien y no le tomes importancia a los rude customers jaja. Saludos

@fran08kook

Жыл бұрын

@@parisurieltorresayala2630 Holis! Vieras que a mí me refirieron entonces el proceso fue más rápido :)

Love what you said about exercise. Body weight, it’s that easy!

I'm introvert this videos was really beneficial for me as I applying for call center and doesn't have experience being an agent..

Hi, I'm working as a call center agent, just turned 19 years old this year and an introvert as well! So, I'm actually working for almost 1 year in this industry. I don't have really problems the first 3 months but after that, I feel very exhausted every day albeit I'm on a work from home setup. I'm really planning to resign, but I just don't have the guts to do it. The only reason why I work as csr it's because I want to get out from my comfort zone, that I want to improve my communication skills but as days goes by, it gets difficult for me to concentrate and all I need is a break.

@Kwestyon

3 жыл бұрын

I totally get what you mean.

@firstnamelastname-cc2tl

3 жыл бұрын

For real tho! I remembered I was a walwal agent nung nagsisimula, na ang goal ko lang is tumagal ng 6 mos sa trabaho para masulat ko sa resume, laging pawala wala. Yung lunch na 1hr, tinitake ko ng minsan 2 hrs and wala akong paki kahit mabawasan sahod ko. tapos atat na atat ako umuwi. Nagbago lang ako nung nainspire ako nung one time nalipat ako ng team at magaling and masipag mga kasama ko. I hope kahit wfh setup, makakita ka pa rin ng mga workmates or tao na mapupush ka at maiinspire ka to be better. I'd suggest, you save and mag check ka ng other freelance skills. Maganda mag explore ngayon para sa mga introvert na tulad natin since marami na din company and remote setup. Goodluck!

I try to apply in call center WTH knowing what I m going to do hehehe that's why frst interview failed na agad,, now that I've seen ur channel . I really love it and understand what to do next thanks a lot,,😍😍😍

Thanks miss,,, your so right.. I should probably have an exit plan because my reason why I want to work in a call center is to improved my communication skills and because of high salary compared to my previous job.. Thank you miss. God bless ❤️🙏

Nice video... Im an extreme introvert too and I did not survive my call center job... Glad I saw this video

@Kwestyon

3 жыл бұрын

Sorry to hear that. Do you have any plans of coming back?

Hi! I love your videos really helps a lot. Can you please create a video on how to correctly get the customer address. Thank you so much! newbie here :)

Sa mga nag papanggap na introvert dyan mag kaiba po ang mahiyain sa introvert 😅 ayan po sinearch ko kay google. Being shy and being introverted aren't the same thing, although they may look the same. An introvert enjoys time alone and gets emotionally drained after spending a lot of time with others. A shy person doesn't necessarily want to be alone but is afraid to interact with others.

Hi. Like and love your videos. Been a call center agent for almost 2 years.🙂 Still there are some questions during interview that I can't answer. By the way, please make a mock call for airline reservation accounts. Praying and hoping to get hired.😇

you are the best!!!!!!

thank you..

Hi, Hello..nice video..Love listening the way you talk..👍🔥

@Kwestyon

3 жыл бұрын

Thank you!!

@thebossphvlogs

3 жыл бұрын

@@Kwestyon I'm already in my 10th day of training..totally agree with you..keep vlogging❤️😁

I love your voice, I love your accent!

Wow really learned a lot by watching your videos specially mock calls..can you do also sample calls like about shipping example like UPS company delivering packages irates customers that waiting for there packages and very frustated because of the delays or sometimes there packages are lost or mis delivered..

@Kwestyon

3 жыл бұрын

I will. Thanks for the suggestion.

Tonight will be my first ever training and hopefully my first job if i pass. Im an introvert and i cry every night because of stress and pressure to do better in this industry. Im also a student thats why its extra hard for me. I want to be better and improve but the stressed and pressure keeps on pilling up. I really wish that i can survive my training😔

Hi coach! Can you create a content on how to learn English fast and on how to properly construct words? I can clearly understand every english words you say but is hard for me to construct.

@Kwestyon

3 жыл бұрын

Okay i will make a video about that next month.

@joemarhale16

3 жыл бұрын

@@Kwestyon Thanks coach😊

Thank you for thisss

@Kwestyon

3 жыл бұрын

You're welcome!

I'm an introvert too.. I don't like talking too much that are not specifically important because at the end we will be the one to take the responsibility of time that we spent and the words that we have said. It's better not to speak too much, the more you speak the more you'll make mistakes.

I loved your channel...❤

@Kwestyon

3 жыл бұрын

Thank you!! :)

I'm an introvert and thought I'll be having a very hard time even just during training cuz I'm not a talker, but thankfully my extroverted seatmate basically adopted me right at the first day of training so I got a group of co-trainees to talk and learn with 🤣

Funny enough I told my interviewer that I am an introvert oh welp... Guess I'll die jk. Love your videos!

At the moment I am working in a call center but I am already Looking for my exit plan🙂, greetings from Colombia 🇨🇴

OMG! You describe me (introvert) to the T! Every single point. And here I thought it was a self-flaw :)

I really loved her voice ❤️💕💕 How to be you po?????

This hit me! Trainer: Okay guys group yourselves. We will have a role play. Me: 🤐🤐🤐🤐

@Kwestyon

3 жыл бұрын

Worst thing ever.

@edwardroyaying9704

3 жыл бұрын

What's the role play about?

@ayostvjbbuendia7224

3 жыл бұрын

I can relate to this 😢

@majorlyrics8919

3 жыл бұрын

Yessss😔

Hi hope u can make about difficult situation and a proper way to talk about the refund hehehe thankyouuu. Love ur vidss, love the way you talk😗♥️ keepsafe.

@Kwestyon

3 жыл бұрын

Sure , this is noted.

The funny thing is before I applied as a CSR, I already have an exit plan. LOL

omg i still have a chance lol thank you talaga ateee

woah, i really like ur videos😘

Still going to apply but I already have an exit plan. am an introvert too. first minute and found myself nodding to all you said about introverts. haha.

i hope you can do a mock call video, how the proper way to talk to customer or a proper call flow in retail account . thank you. more power mwa😘

@Kwestyon

3 жыл бұрын

Thank you! i will take note of this.

Thank you for this video

@Kwestyon

3 жыл бұрын

Hey there! You're welcome. :)

@sherlee5297

3 жыл бұрын

@@Kwestyon do you have a platform where i could directly talk to you about the call center life i just need some help

@Kwestyon

3 жыл бұрын

My fb group: facebook.com/groups/736107810556876/?ref=share Although it's not that active yet but you can post there and ask.

The interviewers keep rejecting me because I can't open my mouth, I can't voice out my answers to their questions and also I have a small voice. When I'm in practice mode I sound good but when it comes that I'm in the situation of interview everything went blank. Gosh I'm crying because of this problem of mine.

@Miguel-xy6ww

3 жыл бұрын

We're the same

Oh my god this is what i'm looking for

Hi Sister, I'm a new subscriber , I really like your content because I am learning my English speaking skills right now since my English is poor ,just in case I loss my current job . I have plan to work as a call center agent homebased or an esl teacher in the future.Actually I practice my speaking skills in Hallo app , coz I can't find any person to talk to in English everyday in my place and I don't have friends also that will speak in English with me. as they say the effective way to enhance your ability of speaking in English is to practice by speaking to people on daily basis . Thank you po and Godbless. Btw I am an introvert.

@Kwestyon

3 жыл бұрын

Thank you and best of luck to you, Melay.

@marryfalsario5927

3 жыл бұрын

Hello Melay.. I saw your comment in this video and we have the same problem we don't have a friends who talk English also in our place.. I'm looking for a friends who speak English so that little by little I can able to be comfortable speaking in English. We can be friends if you want in Facebook.😄 I'll be more happy i will be kind to you. 😄😄

im the 913 subscriber.. :) im applying for a call center right now. :) hope i could get a lot of tips from you.. god bless

@Kwestyon

3 жыл бұрын

Thank you so much and best of luck to you. :)

I love your videos,And I love your accent

@Kwestyon

3 жыл бұрын

Thank you!!

Your so good in English,😍

Thank you mam for your very helpful video.how can i be enunciate very well a words if i have a problem in my tounge articulation😥

thanks for the tip newbie po ako sa bpo.

Hi! I'm going to start training 2 days from now, and it's my first time working in a call center. I am curious about the different types of customers and worst case scenarios.

@Kwestyon

3 жыл бұрын

Thank you. I'm taking note of this.

I love your voice,

Thank you so much for the tips. I myself, is an introvert. I guess I've learned a lot through this video on how to survive being a call center, since I also plan to try this job. I also agree about what you've said about the exit plan because I see myself not spending my whole life in this kind of job. Thank you and God bless.

@Kwestyon

3 жыл бұрын

You're so welcome! :)