Explore the inner workings of our office operations that form the backbone of our successful candle business. This video offers an exclusive look at the management, employees, safety measures, human resources practices, customer service, marketing strategies, and support operations that keep our business running smoothly.
Key Highlights
Management and Employees: Delve into how effective management and dedicated employees contribute to the success of a 7-figure candle business.
Safety Measures: Learn about the importance of safety in the workplace, including first aid protocols, break facilities, compliance with OSHA and state laws, and essential safety equipment like first aid stations, eye wash stations, and fire extinguishers.
Employee Comfort: Discover how we prioritize employee comfort through facilities like break rooms equipped with simple yet cozy amenities.
Human Resources: Gain insights from our General Manager, Rebecca Riovo, on running a candle business, hiring tips, and fostering employee engagement and communication.
Marketing Support: Uncover the role of our internal marketing team in driving the success of our business, including strategies for finding new customers, engaging with existing ones, and leveraging tools like live chat on our website for customer support.
This video provides a comprehensive view of the behind-the-scenes operations that are essential for the smooth functioning and growth of our candle business. Whether you're a candle maker or a business owner, this tour offers valuable insights into creating a thriving and sustainable business model. Join us on this virtual tour of our office operations and gain inspiration for enhancing your own business practices.
To see Eric's burn table set-up, watch this video: • Candle Wick Testing 10...
Timestamps
0:30 Considerations for employees
2:06 Safety equipment and first aid
3:00 Break room facilities
3:30 General Manager office
4:26 Advice for hiring in a small business
5:30 Marketing and customer service office
6:50 Customer service: is the customer always right?
7:30 Finance, Production Planning, Procurement
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