I hope you enjoyed Part 1! Subscribe to be notified when Part 2 drops! Or watch the whole skit RIGHT NOW here 👉 kzread.info/dash/bejne/eK6r1NmOcbyomaw.html

@deguineagurl

Жыл бұрын

ty for putting the link here instead of making us search for it! 😊

@Tyburdi

Жыл бұрын

I spent 1 hour watching all of your videos 😂

@Fast_floof

Жыл бұрын

I NEED A SECOND PART!!!!

@Minion12654

Жыл бұрын

Girl! Your my favorite person on this platform! Like my god!!! TELL ME YOUR WAYS

@blueraspberrylemonade32

Жыл бұрын

Thank you! This is why I'm subbed

I mean at least she was polite even if she doesn’t understand how hotels and reservations work

@jessicavanel

Жыл бұрын

Trust me, the guest's politeness is going to go away real fast. 😅

@JaclynnsRebornNursery

Жыл бұрын

@@jessicavanel HIII

@layanhaddad2010

Жыл бұрын

​@Jessica Vanel so true 😅

@LM-mg1km

Жыл бұрын

That is exactly how it is at job when something doesn’t go their way. All that niceness goes right out the window. I once had a customer start out nice then said wanted a statement, I printed it but the formatting made the writing small. So he said he needed enlarged, advised him I could not change the formatting and he turned extra rude quickly, said he was the customer and was always right…not sure how to send the system this memo though😂

@Cthethc

Жыл бұрын

Don’t encourage idiotic behavior @pangrenlin8250 Despite her being nice, she lost her cool with you, now trying to make you feel like the idiot. Not so nice now huh? I don’t give those guests the benefit of doubt when they do crap like this.

Guests assume you have the ability to read minds, and anticipate any change they want to make.

@That_Morkie_Lily

Жыл бұрын

Well she did reserve it for a day earlier she just though that the rooms would be the same. At least she was polite though.

@RialVestro

11 ай бұрын

Not really... she did say she actually called ahead and changed the reservation. It's more like whoever she talked to about changing the reservation a day early and adding a third room is not the same person who made the original reservation. This is actually not a costumer but a staff problem. I've noticed this at a lot of places, not just hotels but also schools, and other businesses where the staff just don't communicate with each other and have no idea what's going on in their own place of employment because of it. My dad use to work as a custodian in my high school, he's retired now but he often would have no idea about having to work over time for football games and other after school activities until the day before. There were times when I was a student at the school where I knew my dad was going to be working over time before he did because no one told him he needed to till the last possible minute. Meanwhile the students have morning announcement advertising after school events over a month in advance. My kid was going to the same high school and things haven't really changed. We wouldn't be told about any changes to his bus scheduled until the last possible moment and it's not the bus driver's fault because they aren't told about any changes till the last possible minute either. Cause they aren't given any advanced notice the parents aren't given any advanced notice. We also got really pissed off last year because there was a potential gun threat and no one bothered to call us to let us know he was OK, we had to hear about it from FaceBook cause no one at the school thought maybe we should keep the parent's informed about their children's safety. I've also noticed it recently where... I'm not going to give any names but there was an incident that was reported online and a couple different admins got involved, one of which claimed there was nothing they could do having no idea that a higher up was already dealing with the situation because multiple people had reported the same issue. I talked to another person that works there and curious if there were any updates about the situation I asked him about it and he had no idea what I was even talking about. I assumed that their entire staff would have some knowledge of what was going on because of how serious the issue was but turns out the general public who don't even work there know more about the situation than their own employees do. And we really shouldn't know more than they do because they're the ones who actually have access to the code and can directly see what's going on but the customer base actually talk to each other more than the people who work there trying to fix the issue. I've even seen cases where companies don't even KNOW who works there. Like I put in an application at Wal Mart and spoke to the manager, named a few different employees who already worked there and he had no idea who any of them were. What's even more surprising is I know people who were fired from Wal Mart and got rehired super easily for the exact reason that no one actually talks to each other and the person who rehired them had no idea they already worked there and got fired. My kid's biological father has been fired and rehired at the same Wal Mart multiple times. Only reason I'm aware of his employment history is because my ex gets child support from him. I even had an issue in a place I was working where I had requested a day off was told that was fine, and then I got a call from work wandering where I was when I didn't show up on the day I had requested over a month in advance. Turned out my stage manager was never informed that I was suppose to have that day off cause the person I talked to who did all the scheduling never told him about it. I never actually did anything during the show anyway, just set up before the show and clean up after but I had already done my set up the night before so the stage was already set and I had planned to come in early the next day to do my usual after show clean up. I thought all of that had already been cleared ahead of time cause I had specially requested that one day off before I even agreed to work that show otherwise I never would have agreed to it yet no one was informed that was already an agreed to stipulation for me working there. Only time I ever got to work late and it was on a day where I wasn't even suppose to be at work in the first place. Plus I didn't have to actually do anything because again I already set up everything the day before and there was NOTHING I actually had to do during the show. I got dragged into work just to sit back stage and do nothing... I mean I did my after show clean up which I was going to do the next day when I came in but there was really no reason for me to be there. It was a pretty easy show. There wasn't even any other back stage crew because there was nothing to do back stage. We did have a second person originally but when they realized we didn't need anyone else back stage the other person got let go. Though I believe that other person was still meant to shadow me so she could fill in on my day off but she never showed up. I did train her to fill in but I guess she thought when they said they didn't need her full time that she was actually fired completely. There was even still a pay roll check for her at the end of the end of the run that got printed out because no one told pay role she never showed up to work.

@LMCorvinus

11 ай бұрын

what do you mean I can't show up 2 days early without so much as a phone call and you can't accommodate my nonsense??? ONE STAR REVIEW!

@LMCorvinus

11 ай бұрын

​@@RialVestroBTW she said she called ahead for the initial reservation but she handled the second one online, she never actually spoke to anyone at the physical hotel about the new reservation

@phoebegreig6523

8 ай бұрын

Reception also thinks that about Housekeeping too, so it’s not just guests that are that way

Funniest check in I ever had was the guy checking in and wanting adjoining rooms. I had the rooms for it but his entire family in the background making furious silent no gestures. They were all young adults. Lol. So I went with the collective wish and they were down the hall a bit from each other.

@kyrabestories

Жыл бұрын

Bless you times infinity! 🙏❤

@SandraJCTaylor

Жыл бұрын

😂😂😂😂

@Swiftie_4life_lover

Жыл бұрын

😂 LOL

@calliedaly1940

Жыл бұрын

😂😂😂

@Tunabreath2001

Жыл бұрын

How do you make furious silent no gestures?

Your shorts are giving me PTSD. I escaped from the hospitality industry over 2 years ago, and these make it feel just like yesterday.

@demonchildDLC

Жыл бұрын

You got out? Tell me how. I've been in it for four years now and I am desperately trying to leave. What blood ritual to I need to do to get out?!

@jessicavanel

Жыл бұрын

One of my best friends who used to work at hotels with me says that my Karen videos also hit a little too close to home... 😂 Congratulations on getting out, LOL!

@flamefangahs

Жыл бұрын

Y’all trying to get out and I’m knocking on my 15th year in the industry. Go for housekeeping management. We have to deal with the same BS but we have sooo much more fun LOL.

@commonnerfer

10 ай бұрын

You think that’s bad i got a degree in hospitality management. I was the fucking manager and it was the most stress inducing thing. I mean the hotel was literally falling apart and my front desk was a revolving door but I eventually got out myself.

@irenegonser

9 ай бұрын

Yo abandoné el trabajo de Housekeeper de alto standing hace 20 años. Aún sueño cada noche que viajo, me hospedo en hoteles lujosos y todos me piden que les ayude con la limpieza de las habitaciones, pero como invitada, sin cobrar por ello, comenzando una etapa del sueño oscura, agobiante y que no me permite disfrutar del viaje. No entiendo que después de dos décadas cada noche sueñe con hoteles, cuando desde entonces he trabajado en un sector diferente.

Literally had this happen to me before. Adjoining rooms. Canceled and booked online. Then, after all that was fixed, mentioned a third room under a different name that they wanted in walking distance.

@goldenerkese

2 ай бұрын

What do you mean walking distance? As long as it’s in the same hotel tf does that mean?

@sammielove9072

Ай бұрын

​@@goldenerkeseLol. To some people different floors arent within walking distance especially those who're unfit/dislike elevators. I know its crazy but true.

IF YOU NEED ACCOMODATIONS DONT BOON SHIT THRU 3RD PARTY SITES 🤦

@happycowasmr5591

Жыл бұрын

YES

@DeathnoteBB

Жыл бұрын

Seriously. How do people not know third-parties have nothing to do with the actual places? They’re the most useless middlemen

@veronicasmyth3830

Жыл бұрын

Where is Steve, Bailey?

@spicyseliph

Жыл бұрын

@@veronicasmyth3830?

@karinisvetcool

Жыл бұрын

If you don't want guests to book through 3rd party sites DON'T ALLOW THIRD PARTY SITES TO SELL YOUR ROOMS

I mean at least she was polite, I guess she didn’t understand how booking worked or smthing lol

@HariSeldon913

Жыл бұрын

Nope, and Jessica is once again too nice and doesn't tell the customer that her problem needs to be addressed to the third party vendor. (that's what I'd do)

@userjwny04

Жыл бұрын

@@HariSeldon913 What do you mean by "Nope" she was one of the most polite guests out of all skits it's also Jessica's job to be polite to guests she's not "too nice" that needs to be rephrased and people who don't understand how hotels work means they most likely won't know what a third party vendor is

@Cthethc

Жыл бұрын

Bro. That's not polite. She had started off nice and then her whole demeanor and attitude changed when it didn't work the way it was planned. You have to have zero common sense to not do any research on how hotels work before hand. Not everything has to be guided, it just makes people not use their heads and heavily rely on the employees there. Especially since she has a 3rd room. Why are you gonna book it under a different name and expect it to be under the original name. Some people are so stupid man. Front desk receptionists are there to answer some questions, check you in / out. Nothing more, nothing less. I hate people that don't do an research and expect to be taken by the hand and walked through it. This isn't the first grade.

@HariSeldon913

Жыл бұрын

@@userjwny04 Maybe I should have tagged that nope with a spoiler alert. Jessica released the full version before chopping it into shorts. I'll let you figure out the rest.

@gkhan02

Жыл бұрын

@@Cthethc it’s not that deep lol. I mean I’m on Jessica’s side, I agree, the customer definitely should’ve researched before booking, and should’ve double checked the booking before checking in. All I was saying was that this customer was nicer than the other ones in the other skits. Again, it’s not that deep.

I love that you do this I want to do this for so long I worked front desk for so many years is all hits home thank you

@miasaggers512

11 ай бұрын

Laura Meadows

This is why you always book directly through the hotel 😂

The whole "cheaper on another website" thing is so confusing to me because I have never found a hotel cheaper on third party than on the hotel website. They're always $100+ more than the original site on the third party ones

@The_Kaldorei

Жыл бұрын

as we have cats and hate leaving them, we stayed in a hotel years ago. when checking hotels I looked on the booking portals, what the hotel offers, distance, etc. and then I booked on the hotel side for my own piece of mind

@guysabol8743

Жыл бұрын

sic reservatoins. This cheaper site is really a joke to get clicks they got em they are happy they do not care how your res goes. And with that cancel.. all of your initial desires are now inthat circular file box!

@maykanala

Жыл бұрын

in my country some hotel way cheaper in third party website 😂

@alexhulea2735

3 ай бұрын

I find it funnier that those who cancel and rebook through third parties assume the new booking is the same room of the same quality 😂😂😂

KZread is crazy when they say this video has 0 comments and 0 likes

@fairladyZ64

Жыл бұрын

Agreed... I don't trust that anymore and always check and 90% of the time there's a lot of comments...

@businesszeus6864

Жыл бұрын

It's been doing this for the vast majority of shorts for weeks atp

@HariSeldon913

Жыл бұрын

The likes show up fine. The 0 comments is so they don't hurt the feelings of those people whose life revolves around being the first to comment on a video.

@TheRealScooterGuy

11 ай бұрын

It updates those numbers in batches. Also, if there is any glitch when grabbing that number, it will show zero.

I was in this exact situation and it ended up giving me nightmares that very same night because of that woman's screaming. She gave no indication that the other room was in her name either. And expected us to know that they were together due to her using the same credit card. Problem: she booked on Expedia and chose to pay Expedia, rather than us, so we only had a virtual card on file. And then she wanted us to give her a veteran discount and got mad when I told her that we couldn't change anything when it comes to rates because of the virtual card bit. 😑

@samssams666

Жыл бұрын

honestly, I feel like anything with online payments are complicated, and I have ADHD, and I dread for the day I have to do this, I feel like this would be a genuine mistake. I would personally make, if I did have a veteran discount, which I don’t, but if I had a discount like that, I feel like I would make that mistake.😅

@kaylanbaker4988

Жыл бұрын

@@samssams666 before I left the hotel industry, one of the things that had changed was that you could book through Expedia and choose to pay upon arrival. They would send us that person's card info. I could mess with rates and apply discounts to some of them. The problem lies when someone decides to pay Expedia. When you choose to pay that site, they send a hotel was known as a virtual card that is uploaded with a preset amount and you cannot charge anything extra. So the hotel posts the payment to that card and places the guests card for incidentals. But with the virtual card, the rates come through set and the amount on a virtual card comes through set. There's nothing you can do outside that unless something got messed up on expedias sending, in which case you would have to contact them directly. Expedia also charges to use their site and most people end up paying more with that little fee than if they had went through the hotel directly. Not always but a good more than half the time. My recommendation is always just call the hotel directly and talk to someone. Less fingers in the jar.

@dlbstl

Жыл бұрын

Exact same scenario if you look at the rest of the skit.😂😂😂 You nailed it!

@DeathnoteBB

Жыл бұрын

@@dlbstl If _you_ look at their comment they do say “I was in the exact same situation”

@nadiakwasnycia3659

Жыл бұрын

Honestly Expedia collect reservations are the bane of my existence working at the front desk. If anything goes wrong it's harder to discount and when they need to cancel it's so much more of a difficult process and the guest almost always gets upset we can't "just do it" because it's pre paid.. awful

Yes people are really like this!

I work at a hotel and I deal with this shit all the time this just gave me PTSD

@__-fl3yt

7 ай бұрын

I worked 20 years in restaurants and her videos are so relatable.

Hotel flashbacks. You can't make me go back! 😂

Oh com on Jessica, wiggle your nose and make it happen. You are so Bewitching, my dear!🤗. Better yet, wiggle your nose and make them go away!😄

@user-wd8wc6cy3t

Жыл бұрын

Um...

@ha_cker2243

Жыл бұрын

Bro I used to love that show lol!

I’m glad she’s at least a little bit reasonable than the other ones

I work as front desk in a 5 star hotel. 100% true! Hahahahha And guests think they are so smart booking thru websites to get better rates. I'm looking at you guys haha

@mingloss_bub

Жыл бұрын

i dont get it? wdym could you explain. Abou what you said

@jasonstedwell918

Жыл бұрын

⁠​⁠​⁠​⁠@@mingloss_bubthey work in front desk in a hotel that’s 5 star and they see people like this at their hotel and the guests think they are so smart booking through a diff website to get better rates. Hope this Helped! If you still need help ask more :)❤

@nilanjasa007

Жыл бұрын

​@@jasonstedwell918But often the third party websites does offer at much cheaper rates. As long as they don't need anything special, why wouldn't they want discount?

@Lizzifer7

Жыл бұрын

Yes, people are smart for wanting to save money. I agree.

@jawaharasaidullah9246

Жыл бұрын

Ya...ha ha...those dumb people who actually find better rates than the ones the hotel itself offers. Silly people...refusing to fill the pockets of hotel CEOs.

Many people these days: Read my thoughts and make me happy. 🤷‍♂️🤷‍♀️🤷 Sorry, not sorry...life doesn't work THAT way. 🎯😌

@DeathnoteBB

Жыл бұрын

The annoying thing is they HAD what they wanted. Then they cancelled it and can’t comprehend that the third-party website is not in fact psychic

i hate ppl that comment first but it's so tempting

@KimDokjasWaist

Жыл бұрын

Yeah

The stories I could tell on Tik-Tok I would probably go viral

@dalutries

Жыл бұрын

Do it

@Homepage.

Жыл бұрын

Do it

Never ever use Reservation Counter. Third parties are mostly ok but that one is a running scam.

@CathyGoes

Жыл бұрын

Or Hotwire. They will show you a list of hotels you can "possibly" get with the discounted rate with a bunch of decent ones and then generally one crummy little run-down local motel. The worst motel on the list is what you will get every time. I cancelled when the reviews for the motel were things like doors not locking, people trying to get into the room in the middle of the night, cops camped out because they know it's going to do down there, etc. They refused to give me a refund until I spammed their chat window with screenshot after screenshot of review showing the place was unsafe.

What do you mean I’m not in the rooms under the reservation that I canceled???

I worked at a resort for 14 years and I can attest to the fact that all of these videos are spot on! I have heard absolutely everything coming out of guest mouths that are just ridiculous!

Well at least they were okay with the first two rooms 🙃

@dlbstl

Жыл бұрын

No because they aren't it's adjoining. Just nextdoor.

@nilanjasa007

Жыл бұрын

​@@dlbstlthey said it's okay

At least she HAD a reservation?

I'm sure people leave their brains at home when they go on holiday

@boogertater

4 ай бұрын

What brains???? 😂

She's not a karen.. A lot of people don't know how hotels work.. And she was polite as well

@Cthethc

Жыл бұрын

Bro. That’s not polite. She had started off nice and then her whole demeanor and attitude changed when it didn’t work the way it was planned. You have to have zero common sense to not do any research on how hotels work before hand. Not everything has to be guided, it just makes people not use their heads and heavily rely on the employees there. Front desk receptionists are there to answer some questions, check you in / out. Nothing more, nothing less. I hate people that don’t do any research and expect to be taken by the hand and walked through it. This isn’t the first grade. You make a special request for tomorrow. It’s not gonna magically happen a day early.

@Bae.99

Жыл бұрын

@@Cthethc I'm not reading all this buddy.. Save your breath

@MrDingez

Жыл бұрын

@@Bae.99 TL;DR, 1. She changed her tone when it didnt go her way. 2. There is such a thing as common sence

@Bae.99

Жыл бұрын

@@MrDingez yeah.. And i know u don't have common sense***

@hoziersexual

Жыл бұрын

​@@Cthethc it's common sense, research isn't necessary to tell someone to not change their booking a day before.

All I'm going to say is that I've been in the hotel industry for 16 years and I feel your pain

@palominox64

Жыл бұрын

I don’t understand this. It’s one thing if people are being rude - insulting or cussing you. But the relationship is between the guest and the hotel, not the guest and the front desk receptionist. (And she did the booking - but at a higher rate than the receptionist did- in this instance the hotel is acting to max profits from a guest who’s interest is the opposite- keeping costs DOWN so it’s oddly a bit - well, if not fraud- just ‘how bookings work’- the hotel is selling the same room same days- but at different prices for the same thing, without telling the guest, or having a standing match to the better prices. What difference does it make to the receptionist? Why does she feel ANY pain??? She’s getting paid either way, she is not making any more or less money, and she doesn’t make the rules, so the worst she can say is ‘we can’t do that’ or ‘that has an extra fee.” - it’s not her problem if a bride makes bad plans. If the person isn’t mad at her but just at hotel policy or their own bad planning - why would that upset the receptionist? Why is she so defensive? None of this is personal (except when a guest personally calles her a byatch…) and- she’s getting paid to deal with stressed out travelers trying to sort a dozen different logistics details at once, either way. It’s not like she gets paid less if the guest is annoyed or stupid.

finally, I have experienced the dilemma of being early and not knowing what to say...

Hey I love your videos

at least she wasn’t a karen ❤

@DieGurkenfresser

10 ай бұрын

Not in this Part, but there is more

“The rate was cheaper” Also books less rooms

Ooh I'm early!! This lady did not know what she was saying heh 😅

😮 adjoining is not the same as connecting. She got what she initiated.

Yes. Close. N and S. Lol

@cruzinsweetsntreats

Жыл бұрын

And separated by 4 floors 🤫🤫🤫😁😁

You're simply amazing.

It's giving me "why do you think we can read your mind?" This makes me not want to go to work tonight! 😫 #hotellife

She looks so perfect in every video 🥲

@elainaarcher1898

Жыл бұрын

I’m serious you look like Barbie straight from the live action movie if she had brunette hair

Her eyes are so beautiful!

Idk how I see these, but I enjoy them lol. I can see the hotel/motel life being like this.

That smile is contagious

An unwelcome surprise… but a unpleasant one as well

This lady here is so pretty ! She has the most beautiful eyes . I love her videos

LOVE your channel! ♥️

Seriously 5 years front desk and these scenarios bring back those memories omg lol

love your content also stay sweet and stay gorgeous

ขำจะขิตเลยค่ะ สงสัยเกมเห็นว่าการเงินชิลเกินเลยต้องเสกอุปสรรคให้สักนิด 😂😂😂 รอติดตามตอนต่อไปนะคะ

Her videos are wonderful and funny and she is just stunning 😍

Eyes popping like crazy with that jewelery, nice

Your contact is hilarious 😂 and I must say you probably have the most prettiest eyes I’ve ever seen

i like your smile, it brightens my day

You play the evil guest SO WELL!

i couldnt help not to say that shes gorgeous (shes so pretty !!!) 😊 also im a big suporter shes very acurate i luv her videos

She has beautiful eyes!!

Exactly what I said at the end, “What 3rd room!”

The necklace matches her eyes so well

I couldn’t do this job. The AMOUNT of anxiety I would get it through the roof!

People who work in customer service have the patience of a saint. I would show these guests how deep the pool is.

OMG this is my everyday

She honestly doesn't seem that karen-like. Too nice and understanding. Id reserve the title for people far more unreasonable and whiny, blowing out style

@dlbstl

Жыл бұрын

Wait till you watch all the rest.

@DieGurkenfresser

10 ай бұрын

Just watch the Rest for Karen mode

Your eyes are so pretty

THIS HAS HAPPENED TO ME SO MANY FUCKIN TIMES

I love that necklace!

You’re so pretty

Change in accent really nailed it as a different person

This situation happened to me the other day and that third room sent me into a panic 🤦🏻‍♀️

Haha so many flashbacks right now of front desk

I truly love your videos. You are so pretty you could play as a Disney Princess at one of the Disney parks.

Your so pretty

Oh man this is almost like PTSD I've had like this exact shit happen almost word for word.

I literally just dealt with this😂😂😂

You are literally so beautiful I know this has nothing to do with the video but you are so pretty ❤

I'll never book online at those sites again.

Girl got that Toph voice out at the end there. _WHAT‽_

I literally just had this happen around midnight 😂

And I felt guilty for calling two days ahead of time and asking if we could stay an extra day. 😂😂😂

This is why you don't use a third party site

It was going so well, wondered when the real joke would hit.

Atleast she was sweet..

Whenever I book 2 rooms at the same time, they never put them close to each other, until you ask

At least she is understanding about the connecting room

Try explaining the difference between adjoining and connecting to someone. That's always fun.

Your gorgeous.

We could SOOOOO write a book about our experiences 😂😂😂😂

I work at a hotel and we get stuff like this at least once a day 😂

Been there, done that! SMH!

That's awesome.... 🙄 typical fake American politeness 😅😅😅

This was a weekly occurance at my hotel. People book under different names and still assume that the rooms will be put together because they paid under one card. Lol.

Oh lord, do I feel that. This has been my life at the front desk these past two weeks...

I always book connecting rooms and it’s always a pain. I call the hotel the hotel BEFORE I book since the layout of connecting rooms varies by property. It could be two queens connecting to two queens or two queens connecting to one king. Then after I book I call the hotel back to make sure it went through correctly. Hilton does better than most booking connecting rooms

As a hotel front desk when she said third room I yelled "of fucking course"

I have had to deal with this so many times

You look like a Stacy doll with the voice of Barbie it’s amazing

loved those cistomers

I went to Thailand recently and I was pretty much in charge of booking everything for my friends and I. I had my own room but still wanted to be close to them for safety and all that. Didn’t know how to book that on the sites I was using but fortunately all hotels seem to try to put you close together automatically if booked under the same name! I was very appreciative of this! I even had one that was connected to my friend’s room so that was awesome!

I worked in a hotel I’m positive was haunted as a night audit for 7 years lol I wouldn’t go back but I enjoyed it lol

the whole room was prolly gon be for the dog

I'm thankful for hotel registration staff. I imagine that they have their hands full if a demanding guest starts to "act up"!