Man this video just made my whole day! I was having hell getting below 2000 mtorr, and just happened to notice it did t look like the door was sealing. My freeze dryer was brand new too, and I’m pretty pissed something this simple is even allowed to be passed in manufacturing

@foxcanfarms

5 ай бұрын

@cmozisek I'm glad the video helped you. Your comment made my day! It's been a difficult week at work and great to know this helped you. I hope your freeze dryer works and you like it as much as we like ours!

Thanks for the video. I went on the hunt for a solution to this issue and found your video. After watching i gathered tools but something didn't feel right. I worry by doing this it would void warranty or worse cause harm. So i started to think about an alternative solution that would achieve the seal without messing with factory build. I watched a video that instructed to take the rubber gasket off the front and wash it and dry it Before first use. It then registered that all I needed to do was pull the gasket out a little bit in the areas it wasn't connecting with the door. That worked perfectly and was quickly. I just wanted to offer an alternative solution for anybody else. But who might have the same conturn? Or maybe don't have the tools.❤

@foxcanfarms

9 ай бұрын

Thank you for watching and for your comments. That is an excellent alternative, and as I noted in a response to another comment one that I understand Harvest Right now provides. I am glad it worked for you! It doesn't work for everyone. A word of caution, make it a habit to check it every time you use your freeze dryer (if you forget or it isn't close enough to seal, you won't know until the freeze process completes and the vacuum pump runs). I'm glad you brought this to the top of the comments...I will add it to the description. For others reading this, there are many other beneficial comments that may be helpful for others and I encourage viewers to read the comments. I defer to Harvest Right as to whether you can adjust the door without voiding the warranty, but I have had to send ours back for warranty work and the door adjustment did not void our warranty. In my experience, Harvest Right has always provided great customer service...I recommend calling them if you have issues.

Thank you for this. My door dropped, so I needed this.

@foxcanfarms

Жыл бұрын

You're welcome! I'm glad it helped and I appreciate your feedback!

Thank you sir for you wonderful video!

@foxcanfarms

7 ай бұрын

Your welcome! Thank you for your kind comment and I'm glad it was helpful!

Thanks for this. I should be getting mine in a few weeks and am doing some research.

@foxcanfarms

2 жыл бұрын

Only a few weeks to go....waiting can be difficult! We've been using ours for about a month and we really like it. Hopefully you don't have this issue. You have to be careful not to loosen the door hinges too much or it will get loose/wobbly. In that instance you would loosen the freezing chamber bolts so it can go inward.

yep. friday night setup. Thanks for sharing!

@foxcanfarms

2 жыл бұрын

My pleasure. Sure hope it helped and you're up and running! Be sure to read the comments for other information.

Thank you for this!!

@foxcanfarms

Жыл бұрын

You're welcome. Thank you for your feedback!

Thank you. I waited 10 years to buy this and I just went through my first vacuum test and it failed. After 30 minutes my mTorr was only down to 1500. The door was very loose upon arrival and I'm pretty sure that's the issue. Yeah the manual is minimalistic. I'm frustrated but will try again. Thanks so much. Oh, I would rather listen to advice from folks like you versus calling tech support. Rarely do I get answers to problems. That's generally speaking since I haven't called Harvest Right yet.

@foxcanfarms

Жыл бұрын

You're welcome! Harvest Right would probably tell you to pull the seal out a little prior to closing the door. Something I didn't know when I made the video. I would get the adjustment close, and then pull the seal out a little prior to closing the door. When the pump kick's in, it will pull the seal tight against the cooling chamber it is pressed onto and pull the door tight to the seal. I sincerely hope it takes care of your issue. It is so frustrating to buy one and it doesn't work. Plus odds are when you are able to test it, their help line is closed (although it is nice that they are open Sat. mornings). I have generally found Harvest Right customer service to be very helpful via both email and/or the phone. Most of my contact has been through email/submitting a 'ticket'. If you call, the initial call may result in the need to set up a call with a tech (not sure if that's the official name), but I have found the tech's to be very helpful. In November we had to send ours back for warranty work because it wasn't cooling very fast, and it came back about two weeks ago. It was about a month longer than they estimated. Perhaps that is their busy time of the year. I haven't been able to test it yet, but I am expecting it will be repaired and be another positive experience. That said...like you, I would rather learn from others and take care of the issue myself 😊. Thanks for watching and commenting!

@resourcefulgirl

Жыл бұрын

@@foxcanfarms Hi FF....I'm down to 800 mTorrs after adjusting the gasket. So I did call tonight for help. My HR is version 23. They have a newer version which more accurately reads the mTorrs and they thought installing version 24 would fix the issue. Just wanted to pass that on in case it helps someone. So I still don't have it up and running but I'll keep you posted. I really do enjoy the freeze dryer community and sincerely appreciate the help :)

@foxcanfarms

Жыл бұрын

Sorry to hear about your continued problems, and I'm glad you posted the results since I agree it might help someone else out. Hoping things get resolved soon. So frustrating when it doesn't work, especially when brand new

My thoughts completely. The door on my brand new freezer drier is very loose. It pervents the proper vacuum seal. I was shocked that on this high price peice of equipment they would miss something so obvious! And nothing in the owners manual to address this problem.

@foxcanfarms

Жыл бұрын

Someone said they were told by Harvest Right to pull the seal out to meet the door...if so, to your point, that should be a step in the manual. I hope the video helped you. When I made the video I couldn't find anything out there explaining how to adjust the door, and I spent some time to figure it out. I did notice retired at 40 did a helpful video in the last 4-6 mos covering the various leak solutions and briefly described my explanation (too bad he didn't mentioned me or my video since I have more details explaining how to do the adjustment and based only on the feedback it appears it helps people out).

I agree about the door and the price

You saved us, thank you so much for this video. Ours kept erroring out, and your video was very beneficial to fix the issue we were having.

@foxcanfarms

2 жыл бұрын

Fantastic!! I have benefitted from so many people on KZread, it's really nice to know I was able to give a little back. Happy freeze drying!!

I just got mine and SAME problem!!! Harvest right wasn’t much help. Thank you !!!

@foxcanfarms

2 жыл бұрын

Glad it helped! I'm curious, were the front bolts that hold the cooling chamber loose? If so, I have a theory. If those are loose at the factory, then someone adjusts the door (let's assume correctly). Now they ship it...these are not shipped in a Lincoln Town Car so it get jarred/bumped a bit, and now the door doesn't seal because the cooling chamber shifted during shipping. If you or others have time to let me know if the front bolts are loose, and if they were loose, I think I'll send my theory to Harvest Right...it will save them tech time/money, and save consumers a lot of headaches!

Thank you, I have the same issues out of the box!

@foxcanfarms

2 жыл бұрын

You're welcome. Make small adjustments, you only need a thin line of the seal contacting the door and then the vacuum pump should do the rest (the seal will be about a 1/4" wide when the pump is running). Later I saw on a Harvest Right video, they said a small gap in the seal line can even be OK. As I mentioned in our case we had a large gap. Small adjustments, run test, etc. Again, you don't want the door to bind too much or it will put too much pressure on the hinges. Hope you're up and running soon!

@dianeivanoff6312

2 жыл бұрын

Thank you sooooooo much!!!!! Ours came with all of it out of wack! I appreciate you sharing your knowledge

@foxcanfarms

2 жыл бұрын

It really does make me happy to know this helped you. I greatly appreciate you letting me know, and I hope you have a good experience with freeze dryingl!

Thank you!

@foxcanfarms

9 ай бұрын

Your welcome! Thank you for commenting!

Thanks for this

@foxcanfarms

Жыл бұрын

You're welcome. Thank you for the feedback!

Harvest Right needs to have certified techs that can travel to areas where these units are sold. Sportsmans Warehouse sells these locally. Send a tech here on occasion and put on some demonstrations and if someone has a problem, they can fix it.

@foxcanfarms

2 күн бұрын

Recently they added authorized repair techs in each state. I presume this network of techs will reduce or mostly eliminate the need to send machines back to headquarters for smaller warranty repairs. Demonstrations are an interesting idea. It has been awhile since I've needed help, but have had excellent service from their team when I needed help.

Thanks for this post! I am not handy AT ALL and my new machine wasn’t giving the black ring at all when I first got it

@foxcanfarms

5 ай бұрын

@mop5165 I am glad this helped you out and I really appreciate you letting me know it helped you! Happy freeze drying!

This is perfect info. Thank you so much!

@foxcanfarms

2 жыл бұрын

Glad it helped!

Great video. We're working with our 2nd machine and have done everything to fix a vacuum issue... except adjust those 4 bolts.

@foxcanfarms

4 ай бұрын

@WyoRaider thank you I hope it helps. I found the 4 bolts in the cabinet by the seal have mixed results. Try pulling the seal out just a little, as if you are pulling it off to wash it, and see if that works first. My understanding is that's what Harvest Right tells people to try. Personally I like adjusting the door, BUT maybe try to pull the seal out first bc that should in theory take care of a leak on the door and it's a quick check. You can also spray water between the seal and door after it's been running a little while to see if the pump pulls the water in...if it does, that's your leak. Also, I has to clean out the top where the hose goes to the pump (I think I might describe that in another comment or the description). There's a little chk ball in there and it was gummed up. I beleive I used a few Qtip's for that. Rushing right now, Hv to run, but Let me know if you need clarification.

@WyoRaider

4 ай бұрын

@foxcanfarms pulling out the seal does help, but it's got a bad habit of freezing the outside of the seal. So, I'm working on it now and will let you know if adjusting the front drum bolts works better than simply adjusting the seal. Thanks for a quick response and hope whatever your working on goes well.

@foxcanfarms

4 ай бұрын

I hope it works!

Brand new on bread run I kept getting error number 9 so I checked it out after your video and the door was loose so hopefully this fixes the problem..thanks

@foxcanfarms

2 жыл бұрын

I hope it works!

Spoke with Harvest Right. The gasket firmly pressed in does not have to touch the door when closed. However is you take a few fingers and pull it out an inch, when you press the door it will seal. Doing so, I even tested with soapy water and sure enough the seal is good. I do wish I could get it to seal without messing with the rubber gasket however.

@foxcanfarms

2 жыл бұрын

Very interesting and helpful information for others - thank you for taking the time to post this. An inch is quite a gap, or perhaps that's just the starting point and when you close the door it presses it in and thus you don't have an inch gap. I completely defer to them; however, I do wonder however if the front freezing chamber bolts are tight. If not, perhaps you could tighten them to pull the freezing chamber out and perhaps reduce the gap, and or adjusting the door hinges so you wouldn't have to pull it out each time. But if you do make any adjustments, take measurements, make marks, etc. so that you can get back to where you had it if it doesn't work. I say that if it's working stick with it!! ~ Thanks again!

@haxguy0

Жыл бұрын

Yeah this is what I had to do. Like the gentleman in the video said its a bit frustrating when you pay so much for the product. I'll attempt his method soon

the door hinges on my FD are very different from yours.....but thanks for the heads up on the door possibly needing adjustment

@foxcanfarms

2 жыл бұрын

Interesting. More than one person has said that. I wonder if they use different hinges on different sizes (ours is a large), if they changed the hinges (just got ours in Oct 2021), or maybe they just have a couple different styles they use and it depends upon what's in stock?

@lynettescott9996

Жыл бұрын

@@foxcanfarms I just opened my box, received it last fall. Mine is a large. Sure enough the door almost ready to fall off the hinges. I’m like, what the heck! Hope it’s an easy fix for me….thank u for your video.

@foxcanfarms

Жыл бұрын

@Lynette Scott O my that's not good. I hope it's an easy fix, and I hope my video at least gives you some context for the adjustments. Thank you for commenting, and if you haven't already I hope you subscribe.

thank you so much for the video. I just got mine a few days ago and I had it worse. The screw that goes into the door was so loose that I didn't see it when I ran the test run. Until I took the bread out and having it running almost for 35 hrs i notice it. it was 85% done the screen so I just stopped it. I tighten up the screw so hopefully that was the issue. I am going to look around the door to make sure I have a good seal , and see the line. Thought i was the only one with this issue.

@foxcanfarms

2 жыл бұрын

I'm glad it helped! Thank you for your feedback and for letting everyone know what you found...I'm sure you've helped others with your comments. I sure hope that fixes it and you're up and running soon!!

@louiem5985

2 жыл бұрын

@@foxcanfarms I think I'm having a rough start. After finding the screw loose I started the machine. i notice my mTorr number without starting anything is already at 541 mTorr. I still ran it and after 39 mins I turn on the pump for 20 mins. I got the mTorr down to 125. I called support on this and they said its normal that everyone gets different number when they first start. I called a second time and a 2nd tech said the same thing. I guess the 100 thousand number does not apply to my machine. We will see when I do my first run later today.

@foxcanfarms

2 жыл бұрын

Wow, that's curious. We're moving our now so I can't check, but I'm pretty I remember startup readings of maybe 54 or 22,000 mTorr (can't remember, but I know it wasn't as low as yours is starting at). If the sensor can be that far off I wonder how you know if it's working? Maybe they are saying the first time you run it it can be like that and the initial test sort of 'resets' itself so it's correct going forward? It will be really interesting to know what you find out when you run the test!

@louiem5985

2 жыл бұрын

@@foxcanfarms I called support and they said everything looks normal. I even called them twice to make sure and speak with another tech person. Second tech said that different people get different reading. My wife said not to worry about it and we should just try it. The night before we cut up some apples slices, and bananas . Filled all 5 trays. it took 16 hr and they came out looking very dry. I even had a taste and blew my mind how dry they were but you still can taste the flavor. I think it was a success. Since it's my first time running it 16 hr is that normal ? I was thinking next doing the ground beef that froozen. I just need to break it up into smaller pieces for the tray. This week going to homedepo and buying me a plastic storage box to keep the food in. I have my office closet that i don't use plus it's dark. I keep my office at room temp unless i turn on the ac because it's hot... thanks again for your help and helping me understand how this process works.

@foxcanfarms

2 жыл бұрын

Glad it worked!! Also glad my videos helped. 16 hours normal? It sounds normal, but it does vary depending on the room temp, moisture content of the food, etc. We usually have it run 2-10 hours past normal time. 2 hours for good measure. Extra time beyond that depends on if it's still has moisture or if we just want it to end when we're available to pack it up (just a precaution bc if it stops and then when you can check it...if it's not done have to extend the time, but if just let it run longer then it's done for sure) We really like ours, hope you will too!

We just received ours and same issue. The only problem we have tried everything and it still won’t seal. Waiting till Monday to call customer service. I wish that it had adjustment on the handle! Thank for posting, it helped!

@foxcanfarms

2 жыл бұрын

Bummer it didn't work, but I do appreciate your kind comment. I agree, an adjustment on the handle would help a lot...I looked at it thinking just maybe I could make an adjustment there...no chance. I don't know if you had a chance to look at my responses to the other comments, but on ours, the chamber bolts seen on the front of the freeze dryer were loose and I had to tighten those. My theory is, these are supposed to be tight, but they are not tight at the factory, then they adjust the door at the factory, and the chamber shifts during shipping and then there's a gap. I hope the solution is something that can be done from home and you don't have to ship it back to them.

@seanallen9219

2 жыл бұрын

@@foxcanfarms Well, it was actually an easy fix. We were instructed to move the door seal to not be so pushed up against the unit. We backed the seal off maybe 1/4" from being flush with where it slips onto the unit. It works like a champ! Thanks again for your video, comment and response!

@foxcanfarms

2 жыл бұрын

Wow, that is an easy fix! I guess that makes sense. The seal is tight around the metal, vacuum pulls it as well. Thanks for following up, I hope others see it in case it helps them. Happy freeze drying!

I appreciate your video; I didn’t know about the adjustment screws on the drum. I haven’t been able to get a uniform line around the gasket but I did get it close enough that it seems to work. On my unit (a medium), the screws that are in the door just spin freely. They never tighten down so, when the door is open, the top and bottom hinges are very loose and have about 1/2” play. Do those screws on your door hold the door tight?

@foxcanfarms

2 жыл бұрын

I'm really sorry for my delayed response. Yes, they remain loose at the housing. There is a nut on the inside which is how the bolt moves the door hinge in and out (tighten/loosen), and the nut by the hinge that you loosen and then tighten is what cinches it so it cannot adjust anymore. In fact, after this video, I wondered if something was wrong with the 'nut' inside the housing. I contacted Harvest Right, they said (two different people) it is loose by design. I suspect this allows it to flex a little. The door must touch the seal just a little & as the vac pump operates/seals it up the looseness allows things to move a little an ensure a seal (they didn't say that last part, that's just me thinking about how it works and why they would design it that way). Please look at the comment posted right before yours. Harvest Right informed them they should close the door first (I assume) and then pull the seal out away from the freezing chamber so it touches the door, and then the pump is supposed to do the rest. I don't know if this is new guidance from them since they've been having these issues (and easily it solves it without having to adjust the door hinges, etc.), and explaining how to adjust the door can be complicated and/or risk of being too tight and crack the door so if it works to pull the seal it's an easy fix to tell someone. To me, I keep hearing the front freezing chamber bolts are loose, and it worked to tighten those and adjust the door as needed. What I show in the video solved the issue for us, and I don't have to pull the seal out all the time. ==> But they made the product so I totally defer to the advice they provide.

@jamesloranc4835

2 жыл бұрын

@@foxcanfarms Thanks for your help, I really appreciate it. The way you explained about pulling the seal out in your reply above made more sense to me and now I understand how that works. My original question, however, was about the screws that are in the actual door (in the plexiglass) not the screws that are mounted into the cabinet. On my machine, I can remove the screws in the door completely, there is no nut glued or permanently anchored into the plexiglass and so, when I try to tighten them, they just spin around and since the bracket has a slotted hole, the door has about 1/2” of play. Just to be sure, the screws I’m referring to are on a vertical axis. It seems to me that these are supposed to be anchored in the door.

@foxcanfarms

2 жыл бұрын

O I see. Mine has a bolt, a metal washer, a plastic or rubber washer, the door bracket, a plastic/rubber washer, then a metal insert that goes into the acrylic door...the insert is threaded. I've never tightened that bolt, but I just took mine apart so I could see what you're talking about. I can tighten mine, but from what I can tell it can't be tight or it won't be able to slide in the slot on the door bracket. I suppose if yours is too loose, you could hold that lower insert with a small needle nose pliers but don't over tighten since it needs to slide in the slot. Mine stopped turning when I tightened it because I pushed the door a little, which put enough friction on the insert so that the insert didn't need to be held when I tightened it. But when it was too tight it wouldn't move in the door slot. It needs to flex in the door slot and if you make it too tight it can't an then I suspect the door can't self 'level' itself (if you will) when the vacuume pump pulls the door inward. As in the slot allows it to move to match any inconsistency in the freezing chamber, etc.

by me the same ... paid 4500 USD for the medium home type ... i ask myself if they can not mont a door how can they do the rest ... (made in china for sure)

to harvest right: the door is a design flaw. need more latches! most vacuum/pressure chambers have multiple camlock latches

Do any of you know what size crescent wrench is needed for that nut on the left side (back) of the door hinge? I contacted HR, the service person didn't know and said it would be in the videos he sent to me. No. It's not mentioned.

@foxcanfarms

Жыл бұрын

Well...that's a great question because it truly is an odd size. My caliper reads about 9.8mm (I listed mm's because it's just a tad bigger than 3/8"). - I suppose you could get by with a 10mm with care (use caution) - If you use what we call a Cresent wrench in my neck of the woods (i.e. an adjustable wrench), you could probably use a 4" or a 6" (but be careful with the 6" so you don't over tighten it). Now, if you need an excuse to buy a new tool 😀...my personal favorite for this application is the Knipex Pliers Wrench (#86 03 180). This works great for this application as well as other applications where you might use an adjustable wrench (but truth be told, it's not necessary and you could use the less expensive adjustable wrench). I suppose you already know, but you'll need a 4mm (or you can get by with a 5/32") Allen wrench (hex key) Hope that helps, hope you subscribe and like, and Thanks for Watching!!

I've had the same problem

@foxcanfarms

2 ай бұрын

Hoping the information helped you. Also, my understanding is Harvest Right has told some people to pull the seal out a little to meet the door and that has worked for them. You just have to remember to do that each time. Happy freeze drying!

i dont think the door is the same on the medium but great info

@foxcanfarms

2 жыл бұрын

O that's interesting that the medium size is different than the large. Thanks for mentioning it (and for watching!).

@jmb-cm7mr

2 жыл бұрын

I have the Medium it is the same.

There still isn't anything in the manual about adjusting the door. I have a 2024 harvest right.

@foxcanfarms

Ай бұрын

Interesting. I suppose they would like to make sure people don't over adjust it and from what I understand from others sometimes you can just pull the seal out a little each time you use it and it will work. The adjustment I did can be a little confusing for some. In my experience they have good customer support, and I hope that as they grow this continues to be a part of their culture. Hope you found the video helpful and that you like freeze drying!

I cannot get a seal between 4-6 on the seal. So frustrating as it’s less than a month old

@foxcanfarms

24 күн бұрын

Sorry if you have already tries this, but try pulling the seal out a little in that area. I have heard this is what Harvest Right has told other people to do. If that doesn't work it might be best to log a ticket online with Harvest Right or call them. I have found their support team to be helpful. I sincerely hope that helps.

its the problem of the 4 screws which holding the cooler drum on the housing ... the screws on 12, 3, 6 and 9 o'clock ... if they are not fixed well the seal falls too far back an and does not the job ...

@foxcanfarms

2 жыл бұрын

I agree. And if they do align the door at the factory, it's to a loose freezing chamber which settles/shifts during shipping so it's not even close to sealing. As I mentioned in my other responses, I should really send an email to them to highlight the issue. I hope you were able to correct the issue with yours, and you're up and running!

I have a brand new Harvest Right and mine won't seal either! You think they would fix this issue for the money they charge for these!

@foxcanfarms

Жыл бұрын

@desireeouellette It's such a bummer to get your new freeze dryer and the door doesn't seal. I hear that if the gap isn't too big you should pull the seal out a little, then close it and test it (this is what one person said Harvest Right told them to do). Meaning, its possible you don't have to adjust the door. if the seal is pulled out a little and it touches the door, sometimes the vacuum pump will pull the seal tight to the door and to the vacuum chamber as it pulls a vacuum and it will work. If that works you just have to pull the seal out a little each time. Now eventually that would drive me nuts and I'd have to adjust the door, but at least you'd be able to run a test cycle, even a few real cycles without having to be delayed. I hope that and the video help you and that you're off to enjoying your freeze dryer!! Also, I would appreciate it if your willing to subscribe

@desireeouellette

Жыл бұрын

@@foxcanfarms Thank you, I will try that!

@foxcanfarms

Жыл бұрын

You're welcome. I am hopeful it works for you.

Of course, they wouldn't make sure it fits at the factory... way too much work. They just slap it on and go.

@foxcanfarms

Ай бұрын

It would be nice if it worked upon arrival, but I don't know all the facts or if things settle during shipping, etc. I have had good experience with Harvest Right customer support. I noted in the description that it's my understanding from other comments is they have advised others to pull the seal out a little to meet the door and that resolves it for most situa I suspect this is a better option for many buyers and less risk someone makes it too tight and it's possible things settle during shipping. Thank you watching and commenting.

Just got mine and it doesn't work either. I know if 7 more delivered this week and none of them work. It will be over a week before I can even talk to a tech. Sending mine back. Really disappointed. Not worth the price.

@foxcanfarms

2 жыл бұрын

Very sorry to hear that, I do understand the disappointment. Major bummer on the wait time. I will say that I have found their support team to be helpful via email and phone, as well as the trouble shooting page that provides guidance and videos. I know you're sending yours back, but in case it helps other people, I will mention a different issue we related to the vacuum pump (maybe I should make a video on it). I cleaned out the check valve on the pump with a Q-tip. Run the test mode of the vacuum pump, remove the oil fill cap, put a tissue or piece of toilet paper over it...It should not fly up like a ribbon in the wind. If it does, remove the vacuum hose from the pump, look inside and there is a little ball in there. Ours had a little residue of some sort inside it. I cleaned it with a Q-tip, ran it again, cleaned it again for good measure, and that took care of it. Again, sorry to hear yours didn't work.

@nannygranny9534

2 жыл бұрын

@@foxcanfarms Thank you fir the advise. I have run through all the tests like taping the vacuum hose; see if the water sucks back up; door gasket; ball valve; checking o rings. A gentleman named Jerry Smith is on a MeWe channel on food drying and is a HR tech. He sent me the check list. Yesterday it got down past 500 so we did the bread and no go, inadequate vacuum. Today ran through all those tests again and it past but will not go below 522. I had such high hopes and so many plans but I do resent paying this much and it not working and instead of the company paying qualified people to test units before they ship they use the customer as free labor.

@nannygranny9534

2 жыл бұрын

I will check my valve that you did. Again thank you. I want to keep it but I don't have the tools or knowledge to disassemble it like they want.

@nannygranny9534

2 жыл бұрын

My screen just started counting time all over. Yesterday it was running just over an hour and it said it had been running over 6.

@foxcanfarms

2 жыл бұрын

How incredibly frustrating that after all that it still isn't working. It sounds like you have an expert helping you on the side so at least you know you have done all you can. I tried the other things as well, and interestingly enough, it was intermittent like yours. I was too stubborn to give up. I somewhere I was reading there could be an issue with the check valve in the pump. It didn't say much, not even where it was located. I found it and as a last ditch effort, I looked, found it. I think I cleaned it, ran it, cleaned it again. I believe I had some tests where it worked, didn't, then it did, etc, but eventually it worked. After you cleaned it, put the hose back on, run in test mode, remove the diffuser/fill cap, and put a tissue over it to see if its blowing it up...may need to clean again. I think I even held my hand over the fill hole to see if I could feel pressure, but that's nothing I read about, so stick with the tissue. Of course I can't say this will work for you, but do it a few times. I really hope it works for you.

Yeah agreed. You spend that much on a product only to have to finish manufacturing the product that should be already complete. It's pathetic. Harvest Right needs better quality assurance managers.

@foxcanfarms

7 ай бұрын

Sounds like they have told people to first try pulling the seal out a little and some people say that worked for them. Maybe it's in the manual or on their support web page now. Hope the video helped!

sad Chinese quality control is so bad, especially for what you pay for the dryer.

@foxcanfarms

4 ай бұрын

I thought they were made, at least mine was made, in Salt Lake City Utah. I have been very pleased with their service. Also, while what I did to adjust our door works, my understanding is Harvest Right will tell you to first try pulling the seal out a little to meet the door and that normally works.