Awe man I’m so sorry that happened to you. I’d be in tears 😭. I can say I had issues with my HR and the mTorr’s not getting low enough. HR was amazing with their customer service and I had the issues resolved within a day or two. They didn’t leave me alone till I confirmed my FD was fixed. Praying yours gets up and running as quickly as possible.

@DIYfreezedry

6 ай бұрын

That’s great to hear how yours got taken care of so fast! Hoping the same goes for me and it’s not a huge issue. I appreciate you sharing your experience!

Cant wait to get it back up and going hopefully soon

Yes, I had a rough start with mine. It was about a year until I was able to run a successful load. The machine went back and forth 3 times. I’m not that technical and freaked out when they wanted me to open the back. I striped a couple bolts (well, they used too many bolts anyway). I bought the large because I didn’t want to regret buying a small and wishing I had a large. Plus bought the oil free pump because I didn’t want to change the oil (which turned out to be a very easy task). I paid $5k for a large and oil free pump. I finally got it started and during a conversation when hearing they were having a sale, asked, “How much for the large?” “$3600”. To which I replied, “SOLD!” I have 2 machines! The first gave me so much trouble and spent too much time being shipped back and forth that I figured if I had a second, I wouldn’t lose any f/d time. Now I can’t freeze the food fast enough! I buy prefrozen food like meatballs, shrimp, potatoes O’Brien, etc. I have 5 sets of trays. My favorite item to freeze dry (which I really banged them out since there is a short 3 mo season on) is egg nog. One load will do 2 1/2 gallons of milk. Other technician jobs I had to do is put silicone on a part inside and change out the touch screen. The last time one went down (the first one that caused me trouble) I had to pay $400 to ship since it was out of warranty plus parts and repair fee. Then when fed ex was supposed to deliver it, lost the f/d. HR had to ship another. Then a week later fed ex called to set up delivery of list one! I do bad wanted a third machine. If anyone thinks of getting one, use the heck out of it for the first year while it is under warranty.

Very good videos. Thank you for the information. Have you ever heard of ElectroStatic Discharge? I suggest everyone that touches any device with a micro computer chip ( freeze dryer, cell phone, tablet, and some toasters ) in it, look it up and be aware. Some examples are: the tickle when you touch a light switch in the winter, the crackling when taking clothes out of a dryer, crackling when you rub a cat in dry air, and last but far from least the lightening in a thunder storm. I recommend that everyone discharge themselves, by touching one of the shiny metal surfaces on the front of the Freeze dryer that has electrical connection to the ground of the outlet before touching the USB port. In low humidity conditions this might benefit the touch screen. At the very least, avoiding an ESD will not hurt the electronics in the freeze dryer. Again thank you for the videos.

Use a large paperclip on each corner of the tray rack to hold that coreplast in place. Works for us.

@DIYfreezedry

6 ай бұрын

Oh that’s a good idea! Others have suggested a certain type of double sided food grade 3m tape. But could try the paper clips in the meantime.

I updated mine, as well. It didn't want the thumb drive that I had. It said it was too big at 32GB, I had to drive to walmart and get a 16GB thumb drive. Cost me $3.88! But, it actually worked! You have to 'unpack' the file that you download from the internet. Make sure that there are NO other files on the thumb drive and don't put the file in a folder.

@DIYfreezedry

5 ай бұрын

Thank you for those tips! I’ll make sure that is the size thumb drive I am using next time.

Oh man hope mine runs all good. Just plugged in for the first time. About to run some bread like it says.

@DIYfreezedry

6 ай бұрын

Hope it all goes well!!

Best Wishes! ❤

@DIYfreezedry

6 ай бұрын

Thank you 🙏

Have you tried disconnecting and reconnecting your rack inside. I would also unplug and reconnect both ends of your power cord.

@DIYfreezedry

6 ай бұрын

Someone else mentioned to do this too - I am going to try that when I get home, I didn’t try that… my husband may have when he looked at it but I’ll need to ask. Thanks for the tip

Bummer! Hopefully its an easy fix. Whatever videos you decide to d, ill be watching. Best of luck

@DIYfreezedry

6 ай бұрын

Thanks so much!!! Hoping I’m not out too long

I really hope you fair better than me. My machine is less than 3 months old and nothing but problems. I live in NJ and it took 3 weeks to get a replacement sealer. Mine was bad out of the box. Mason jars worked but the plastic vacuum sealer bags didn't do a good job and i threw out a lot of food. Thank you Harvest Right. My bottom shelf doesn't heat up. First thing they tell me to do is go to home depot to buy some corrugated plastic and tape! Over $3,000 brand new out of the box and now i have to go to home depot to buy stuff to fix a broken machine. The vacuum sensor is now broken. Now i have to hit the reset switch every time i need to run the machine. The reset switch is on the back of the shelving unit. FYI the rivets holding the switch in place have broken (HR told me to take it apart to check the wires for the not working heating bottom shelf) and I'm a little miffed. The customer service rep told me the shelves would have different temperatures and mine was fine. Top shelf 127 degrees bottom shelf 85 degrees! I had to push to get a supervisor to agree that the temperature was out of normal deviation. Still waiting to find out what will happen. Hopefully you only need a reboot and no parts. If you need parts, I'm sorry. Thursday you talk to the rep and he will put in a ticket for a replacement part on friday and tell you that a tracking number will come when it is shipped. If you are lucky you will get the tracking number on Tuesday saying the shipping label has been created and ups is waiting for the package from the shipper. You will call on Friday because the tracking is updated. The service rep will tell you that they generated a ticket and its shipping problem. You will ask to talk to shipping and they will tell you that you can't talk to shipping and the rep has done all they can do. You ask to speak to a manager. The manager says they will follow up. The next Tuesday they will ship the package usps ground as slow as possible. Three weeks after you report a broken part you will get a replacement. I live in NJ i hope you do better than me.

@user-rj1ml1ez6t

6 ай бұрын

Sometimes the plug into the tray holder is not in correctly. It is not difficult to pull out the tray holder and unplug it and plug it back in. I had problems with software and vacuum pump HR was Johnny on the spot. You call the service department and they are wonderful. Just be nice until you cannot be.

@DIYfreezedry

6 ай бұрын

Oh man thanks for sharing your experience - that sounds terrible 😞, sorry it’s been such a pain for you!! Hoping mine goes smooth but who knows 😒 I’ll definitely update once we have a resolution to all of this. Pretty bummed!!

@DIYfreezedry

6 ай бұрын

@@user-rj1ml1ez6t thanks for sharing! I’ll definitely check my connection that I plugged it back in right, appreciate the tip. I’ll update once I get it all figured out and such. Hoping I’m not out of the freeze dryer for too long 🤞🏻

Ooooh noooo !!!!!! I hope you get it fixed soon. that’s one of my big worries living in Australia, that something will go wrong with my HR, and there won’t be anybody to fix it here… that’s snow looks so pretty. We very really ever get snow here and I just love the look of it , but , on the other hand, hate being freezing cold.lol… we are on the tail end of summer here , but, not too hot today, but expecting a hot weekend…. 37-38 degree Celsius, which I think is around 100 Fahrenheit.

@DIYfreezedry

6 ай бұрын

Oh yeah the 100 F reminds me of our Arizona weather when we lived there! But it sure sounds nice, today we were -14 F and it was sunny but frigid. It sounds like they are shipping me a new part for me to replace myself (the screen or usb portal, I don’t remember my husband talked to the Harvest Right person today) so hoping it’s an easy enough job to change it out ourselves. We will see! I’ll definitely video the process

Looking forward to your resolution. That is so stressful. I had to call HR a couple weeks ago with an issue. Not the same problem but it did get resolved within a couple days.

@DIYfreezedry

6 ай бұрын

Oh good I’m yours was resolved quickly! Hoping mine isn’t out for too long 🤞🏻

Ive had to contact HR for issues, and they were able to walk me thru the issue. Hope they are able to fix yours without too much of a holdup!

@DIYfreezedry

6 ай бұрын

Awesome sounds like they’ve been super helpful for most people! I’ll update once I get answers

Wow cancelled that’s ridiculous! I’m up here at FWW and we go down to Anchorage all the time. I heard they’ve been having issues getting the plows. Well best of luck on getting the harvest Right back up and running! No issues with ours yet Thank goodness ❤

@shastafahnestockstyers2407

6 ай бұрын

And correct do not use vinegar. It is really hard on things !

@DIYfreezedry

6 ай бұрын

Yes I guess the issues has been mainly the plows, especially in Anchorage. We are in Eagle River and it hasn't been to bad here at least. And thank you hoping it's not too hard to fix! Glad yours has been good so far

Best of luck, waiting for updates.

@DIYfreezedry

6 ай бұрын

I appreciate that I’ll update for sure once I get answers

You were my substitute

@DIYfreezedry

6 ай бұрын

Hello!! I'm sad my freeze dryer is out of service for a while :(

I’m in anchorage as well!!!

@DIYfreezedry

5 ай бұрын

Oh hi neighbor! Are you from Alaska or newer here? We’ve been in Alaska almost 2 years now

Looks like Michigan snow, less the mountains 😂

@DIYfreezedry

5 ай бұрын

Oh wow yes so you understand all that snow too 😅🥶 but it is pretty!

Double sided tape holds the insulation right on 🙌🏽🙌🏽

@DIYfreezedry

6 ай бұрын

Ah thank you!

You can do it! Sorry about the problem😅

@DIYfreezedry

6 ай бұрын

Thanks so much!!!

In Canada we never cancel school due to snow

and what about cleaning the back of the shelves it’s too hard and too tight🥲💔 and I can’t use the water I afraid that will damage the wires.. can you help?

OMG!! Don't update the firmware! Mine was down for a week due to attempting this and had to restore the original firmware and it is now working. I had to have HR send me a thumb drive as it didn't like any of mine (now know it was the firmware not the drives) with preloaded firmware, still no go. I then suggested that we put the original firmware back on as we know that worked. I had only run 3 batches at this point. I finally worked after putting the old firmware on and it will stay that way. I asked HR what is supposed to happen when and if I EVER do need to update. I am sure I would need the new USB board so will not temp fate.

Yes, I had that problem. My screen actually froze after I ran four batches already. They didn’t know if it was the screen or the motherboard so they ended up sending me both. It was pretty simple to take about a week to get my part. I was putting in the motherboard and broke. The little part of the ribbon goes in so they sent me a new one so later I got it so far everything has been running really great. I’m really afraid to do an update on my software. Something like this might happen and I don’t wanna be without my machine. What was the news that he was going to give us about Harvestright doing something the first week in February? Maybe I missed it. Thank you for all your videos and the scenery. That’s the only way I will ever get to go to Alaska. A long way from Kansas.

@DIYfreezedry

5 ай бұрын

I forgot to announce the sale so sorry 😆 HR is doing a valentines sale starting Feb 1 and lasting through Valentine’s Day, $500 off freeze dryers. I’m glad you were able to get your machine fixed up! Hoping it goes smoothly for me too, they’re sending me a new screen I think is what they said. - yeah I feel you on being afraid to update the software now!! If you do you’ll have to let me know if it works for you

Fuggin wow. Just got my freeze dryer last week and now they dropped it another $200. That’s ridiculous

@DIYfreezedry

6 ай бұрын

Oh dang 😑 I would try calling customer service and see if they may honor the new sale price since you got yours so recently.

@tom_greenery

5 ай бұрын

@@DIYfreezedry yeah I ordered on 1/4. But didn’t receive until 1/24 lol. I’m gonna try and email. Maybe not money back but like some tray stackers or some extras instead. I’d be happy with that. Just got done running 25lbs of skittles day 1 of being installed. Super fun

That’s a bummer. I hope it turned out okay. I’m sure I’ll eventually see the next video. How often do you empty your bucket?

@DIYfreezedry

28 күн бұрын

@@JenniferClements-vw6yf I empty it when it gets about half way - or if the water smells. I’ve noticed the water smells when I freeze dry pungent foods/vrggies 😆😆😆

@JenniferClements-vw6yf

28 күн бұрын

@@DIYfreezedry thank you! I wish I had found your channel before I had ordered my freeze dryer so I could have given you the credit. If you know of a way I could contact Harvest right and get you credit I would love to! I only found a 2 1/2 gallon bucket do you think it will work?

@DIYfreezedry

24 күн бұрын

@@JenniferClements-vw6yf your so sweet to offer that! I don’t think they will do anything after the fact, but I appreciate you watching my channel - that totally helps me right there too 😄😄😄

@DIYfreezedry

24 күн бұрын

@@JenniferClements-vw6yf and yes I think that size bucket is fine just pay attention to the water level and empty it often, you just don’t want the drain hose ever touching the water linen

@JenniferClements-vw6yf

24 күн бұрын

@@DIYfreezedry fantastic! I enjoy watching it. Keep up the good work.

4:17 did you have to reglue it? The same thing happened to mine

@DIYfreezedry

11 сағат бұрын

@@annapeters3719 I never did but need to still I kind of forgot about it 😅 it’s just been sitting on top.

Cook, sew, talk about freeze drying, or share anything Alaska I'll be watching; no going anywhere. May God bless.

@DIYfreezedry

6 ай бұрын

That's so sweet thank you!!! Thanks for watching :) I'll definitely come up with something to share, I'm sure lots of Alaska winter haha so cold but also so pretty!

@herbcounselorh7734

6 ай бұрын

For us new to freeze drying, discussion of recipes and rehydration would be nice. Even though we're all the way down in Alabama, I'm sure recipes can generalize to good Ol' Southern recipes....ya'll :-) May God bless.

I am so Sorry, when I suggested you upgrade your Harvest Right Freeze Dryer Software, I had no Idea you would have these Problems - I feel Bad!

@DIYfreezedry

6 ай бұрын

Oh no don’t feel bad!!! It was something I wanted the current software and it would have happened whenever I did it. I had no issues the last time I updated so didn’t think it would be an issue. So weird! Looks like they’re going to send me a new screen or usb portal… something like that. Once I get it I’ll have to make a video how we install it

@harleyrenegade8035

6 ай бұрын

@@DIYfreezedry Yea would like to see that Video of the Install & I hope it Works.

What does HR have going on beginning 2-1-2024?

@DIYfreezedry

6 ай бұрын

Ah I forgot to talk about it! Another sale is starting until Valentine’s Day, $500 off freeze dryers - you can check it out here: affiliates.harvestright.com/2097.html

What were you referring to for February 1?

@DIYfreezedry

6 ай бұрын

Ah I got caught up in my problem and forgot to talk about the sale! They’re doing a similar to Black Friday deal Feb 1-feb14 extra $500 off freeze dryers you can check them out at this link here! affiliates.harvestright.com/2097.html

@scarleenswalker7923

6 ай бұрын

@@DIYfreezedry I am 75, live alone, but have contemplated purchasing a freeze dryer for several years. Need? No. Want? Yes! I have no intentions of starting a business. I am divorced after 46 years (he’s married to “her” now), lonesome, LOVE cooking, and spend my happiest hours in the kitchen. I have two children with families who live nearby. If I knew they would share in the “fun”, I might more seriously consider it. I’m trying to talk myself into purchasing one, and out of purchasing one at the same time. I LOVE your videos, your enthusiasm, your love for your family, your pictures of Alaska, and your knowledge of the freeze dryer. Please help me decide. Thanks and Georgia hugs!

@bettywhittington9654

4 ай бұрын

@@scarleenswalker7923 if you lived in Mississippi I’d share my experiences with you. We could learn together.

Wow! I hope that is all that is wrong. Mine, brand new did not work at all. Talked to the rep and ended up almost rebuilding the whole machine. My husband was so mad because we spent 3,000 on this and it wouldn't work. So we ended up tearing the machine backing completely out and replacing almost the whole thing but not the drum on the shelving. They told us to send them the receipts and they will credit us. Well, we are still waiting. It took us about a month maybe a little more to replace all the parts. I guess we now know how to build one. It is working great now. My guess is that Harvest used all China-made components and not USA-made. They want to skimp on products and then sell the machine to us overpriced and then we have to replace all the parts to American made. Just beware all companies do this. Good luck. Hope it's not as bad as ours.

@DIYfreezedry

6 ай бұрын

Oh wow 😮 what a pain! Sorry you got stuck with a bad one and have had such problems. Thats so frustrating. But now your an expert freeze dryer builder 😆

@jackiecoss2312

6 ай бұрын

I don’t want to sound negative. Harvest Right will get this fixed for you. I have two of them myself. But I can’t tell you how many repairs I’ve had to do over the last three years since being a Harvest Right owner. They will probably just send you a new motherboard. I think that’s why the newer machines have it so it’s easier to disconnect and put a new board on. Before this you had to take the whole machine apart to get to the motherboard. Please don’t worry. Everything is fixable on the Harvest Right. And if not, they will send you a new machine. They are a good company.

@donnamurillo

6 ай бұрын

@@jackiecoss2312 Hi, Jackie. Well, I've had my machine now for two months but working for one. I'm pleased with how it is working now. I even had to replace one of the hoses. I turned everything American made we made sure of that. It purrs like a kitten now. I love my machine and If I get another I hope it will not turn into the disaster I went through.

@donnamurillo

6 ай бұрын

@@DIYfreezedry Yea. My husband said he could make one if he had the time. Hahaha.