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why are your prices are so high compared to other brand?
************ I have a 2015 Subaru Forester Limited with a "CVT" Transmission and 70,000+ Miles Owners Manual says that the Transmission "Never needs service"........... OK Subaru, How about a Straight answer?? Sounds like Subaru likes to sell Transmissions !!******* The Previous own changed the CVT Oil at 60,000 Miles "Out of Caution ***********
I hate to say it but Subaru service is the worse…they try and void ur warranty for any reason…i even had the service tech call me out of the waiting room to ask me y the bottom of my car was dirty..and then tell me that Subaru will void my warranty if i drive in dirt…another time SOA told me to take my car to the dealer for some issues i called them on and that same dealer refused to take my car in that was only one year old…the service manager told me i need to ask him before i take my car in to his service department…yea Subaru service sucks
I’ve never had a problem with Subaru service, and I’ve used about four dealers in my travels.
How can I be sure they changed my oil filter? My 4runner was returned to me with a little more oil than before making me wonder if the extra is oil in the filter that wasnt changed
So often at negihborhood garages and even dealerships they (OVERFILL) the oil. They don't let it fully drain and even at some dealers the oil is still DARK, almost as dark as when the vehicle was taken in for an oil change. Some just suck the oil thru the dipstick tube.
Never happened to any of our Subarus.
Be nice if most ppl would act and work this way....but truth be told...these guys being filmed...they must put on an act and care. It would depend on the actual Technician on working on the car. Most if not all are not even fully trained ....work and learn as they go.
You forgot tyre valve cap
No Carwash?
Every dealership is different! Duh
Such a quiet shop. Everyone else napping?
😃 Promo-SM
Oh, to have the RIGHT tools to do the job! Very professional and courteous!
Thank you. Tools are 1/2 the job!
The technician shortage is not just in America it is worldwide, so true. By the way Michael congrats on being a Techs Rock Awards winner. Keep on wrenching!🔧 #WhenTechsRockAmericaRolls
I loved this conversation and am looking forward to meeting up with Michael when I visit my dealers for training in Wisconsin! Thank you for all you do for our business @TechForce! I’m honored to share your mission.
well, not sure about else where but here in Australia. I took my Subaru to get service twice. Ridiculously overpriced is one thing but I got punctured tire prior to the first service and after their "thorough" inspection, did not see it. Since, I rarely drive I just inflate it if it's looks too bad. At the second service, the guy in the morning told me they'll repair it and do wheel alignment. When I pick up the car, it turns out they don't do wheel alignment because they DON'T have the machine. FFS, offering wheel replacement when they can't even do wheel alignment, now I have to take it to another shop. A waste of my time. I also have a Nissan, when it took it to service they even washed my car and I don't even like Nissan dealer. At Subaru, it's dirtier than before. For those watching, this isn't about Dealership vs Independent or whatever. It's just up to the shop. I took my Nissan across the street, got it done cheaper and provide real recommendations that saved money and time. I'm done with Subaru dealers!
I need the headlights. I mean, the headlights the service guy is wearing 😅. I love it. So cool!
Really good tool to have. Thanks
Your video is truly amazing.
Wow, thank you.
That was Interesting to view your serviceing procedure over there in the USA, i have just taken delivery this week of my 5th new Subaru WRX. I am a little concerned with using 0w/20 engine oil over here due to our Hot summer conditions in Australia. I would like to use 5w/30 as from my 1st service. 👍 Au
Nice! Congratulations on your 5th Subaru. We are on number 8 in our family 😊
@@thewhitetablecloth9912 Wow well done,i have some catching up to do 😊
@@robalexander7348 actually I stand corrected, we are actually at #9!
Why no check of spare tire, pressure and profile?
It’s an edited video 😊
because they SAY they do it. but often don,t
6 CYL ???? Subi has had a 6 in a long time, have they ??.. looked like a Forester.... Foresters have never had 6 cal, have they ?? thought they took the work gloves off when they were inside the car
That was a Tribeca.
Yes, it’s a Tribeca.
when do you check your Lights?
More things were checked than actually in the video. Even with that, it’s a long video. Hard to capture everything and keep it short. Even with this length, almost 5K people have watched the video.Thank you for your input.
Given the complexity of today's engines, I'm surprised no diagnostics were run on the engine and infotainment system. I also wonder why the pressure on the spare wasn't checked...
Subaru has a very specific service maintenance schedule and the electronic multipoint inspection mirrors that. Since there was no performance or drivability concern mentioned by the customer, there was no extra diagnosis done/added to the bill.
Service A in 🇨🇦 just oil/filter checks on vechile no tire rotation till service B👍
I rotate and balance mine with every service. Car always rides well and I get crazy mileage out of my tires.
Most of these checks are all scams can do most of it yourself as a federally licensed mechanic it’s actually a joke
Great to see the process. Just text messages as to progress & one page check list to show what’s done with final paperwork & invoice. Cheers 👍😎🇨🇦
Thank you. Keep it simple, yet keep the customer informed. We appreciate your feedback.
interesting how things are done over there on the east coast. I'd hate to have to use that app for inspections, especially for the higher volume of cars we work on.
Younger techs prefer using their phones and this ensures that nothing is overlooked. I’d say that’s even more important in a high volume shop as things can easily get overlooked. This keeps it uniform. Thanks for your input.
Great add except customer screwed out of tire rotation and valve cover not replaced on tire.
It’s an edited video 😊
No such thing as an honest stealership. These operations have massive amounts of overhead.
That’s a generalization that doesn’t necessarily reflect the truth. There are plenty of aftermarket shops where every time you go in, you need “everything”. Some shops replace brake pads, calipers and rotors every time, when often times a new set of pads and resurfacing will correct the issue. The fault lies with people, not dealerships or aftermarket shops. Today, everybody has high overhead.
where was the Tyre rotation? and no oil around the seal of the new oil filter? and why ask if you can go ahead with the oil change AFTER you have already drained the old oil from the car because now you have to do an oil change. the only thing he physically did was do and oil change besides that he just looked at stuff, so what did they do that was so different that a normal mechanic couldn't have done and prob a lot cheaper
This was a demonstration video highlighting most of what happens when a customer brings in a vehicle for service. Everything was done per the maintenance schedule set by Subaru. Because dealerships have lost a large percentage to the aftermarket previously, price previously being a factor, that has been reduced significantly. In many cases, dealers are highly competitive with aftermarket shops while using superior quality parts. Thanks for your feedback.
Need to do more research on this free home electricity... sounds like a sweet deal! Nice work on the mystery shopper duty 🙌
Right?! I’m in if it’s free! 😂😂😂
Thanks for hosting the session, Paul ⚡
You’re welcome 😊 I love doing these segments. There’s so much disinformation out there. Check out my latest video on self awareness in automotive. This happened today 🤣 I’d love your opinion.
Your video is very good .Need to make more videos .
Thank you.
Very professional and detailed inspection. One small gripe No fender covers
You are right. We wanted to give customers the gist of what happens when their car comes in for service. Thank you for your feedback.
Ethan DID NOT rotate the tires that Miss Ryan paid for!
It’s an edited video. Some pieces were edited out because it was longer than I wanted.
@@thewhitetablecloth9912are you implying, he did rotate the tires? So much emphasis is put on tire rotation and keeping the tires exact for proper transmission operations, it seems like something everyone would want to see.
@@tylertucker2608 yes, he did. It’s a long video. Customers that aren’t in the business don’t really know what goes on behind the scenes. This gives them a glimpse.
@@thewhitetablecloth9912 glad you cleared that up, thank you. And persons who make videos about products they don’t really know tend to leave out information, that customers realize as being important.
SpongeBob voice: "ohh no!"
That meal looks delicious! Hope you enjoyed it!!
Wow an actual honest dealership not trying to make a quick buck on selling parts thats not neaded..you dont see that too often in todays era kudos
You really think they would be anything but perfect when being filmed?
There are a lot of honest dealerships.
"On June 23, 2023, the new criminal provision under the Competition Act (Act) prohibiting wage-fixing and no-poach agreements comes into force. This pending change in the law involves the potential for significant criminal and financial penalties. It is critical that employers stay informed and implement best practices to ensure compliance. Below are key highlights of the new provision and what businesses should consider in advance of June 23, 2023."
So now you're reviewing hotels?
I have over 20K people in my HOTELS hospitality group on Facebook @Adam 😊 So, yes.
Charlie and Penny are simply the best. Always made you feel welcome and always took time to talk to you. I thank you for all the great food and great times. But mostly, thank you for your friendship. ❤
Not sure what happens at Colonial Subaru but I know what happened to me at Subaru of Jacksonville when I brought my car in for recall work. Scratched up dashboard and pillars. Loose steering column. And a broken iPod with the Subaru factory iPod controller left in the back seat. Yes, they actually removed a working controller and left it uninstalled in the back seat. Total clown show. The thing you need to remember is dealer "mechanics" are not really mechanics. They are part swappers. They have a computer system with highly detailed flowcharts and instructions that tell you exactly what to do step by step. I guess they didn't have instructions for the Subaru iPod controller so they were confused and just left it out. And it's not just Subaru. All dealers are like this. Luckily I can do all other repair work my self. I had no choice with the recall work.
Did they fart in your Subaru?
Very nice presentation
If you have a high volume dealhership the worst thing you could ever do is let the advisors close the ticket, there needs to be an in-house timekeeper that understands all the rules of warranty, emissions, certified pre-owned coverage, EVP coverage etc...there is no way an advisor could understand what this is about it's too complicated..to handle 30 customers or more a day (eacy advisor x 10)...to expect that that any claim they do is going to be correct is crazy...and trust me every ticket i get has every mistake from the get go that you can imagine..i spend most of my day tracking tech's down, rewriting the story, getting parts tags and checking if that repair needed a TC case, by the time I get the ticket the car is gone..the part is thrown out etc...being in warranty in a large dealership is just relentless...
sat in one a few weeks back,, seemed nice :))
The problem is the flat rate pay techs get . Dealer principles rip the techs off tell you they will pay you on a job and don’t . Tech need salary’s car have gotten hard to work on .
Thank you so so much for the great review!! You are an excellent patient as well 👍🏼👍🏼
Is it possible to get into this field of work without any automotive experience?
He asks how your business is he says good
LIKE 👍 👍👍 👍👍 💥 💢 💯 💢 💥 🤩🤩🤩
having worked in the automotive industry for a verrrry long time. i see you are missing to point, (like hundreds of others in the industry are). you didnt mention the flat rate pay plan. obviously out dated and pretty much thivery. also no guarantee when there is flat rate. health insurance. thats another big one. pro football players complain of brain concussios, bad joints etc.. try being a tech for some time. hitting your head numerous times a week, setting the lifts a million times, bending over the cars, lifting things like tires and transmissions. look at the size and weight of some of these truck tires lately. the manufacturers keep building bigger vehicles and the tech has to put them on lifts made for cars. take the big new style ford transit vans. look under the rear rocker panels all crushed in. due to the reason mentioned above. its also a real safety reason and a liability to the techs. some dealerships still use the in-ground lifts designed for cars from the fifties that had full frames. how bout managers that dont care about techs, or get really pissed off when anything goes wrong and takes it out on the tech forever. poorly trained managers and service writers. manufacturers really should have mandatory training CLASSES. of course that would be bogus due to the fact that the instructors would'nt really know the inside scoop of the whole situation. a dealer could spend $100,000 to bring you or a similar company in and try to fix things and it would end up the same.
Thank you for your rather verbose reply. Please keep in mind this is not a multiple part documentary series on automotive, and as such, does not dig into all of the things wrong with the automotive business. I don’t think there is one part of this video you understood. If you’re that unhappy with the automotive business, do yourself a favor and get out. Clearly you have bottled up anger. And while I appreciate your contribution, it’s somewhat misguided and over the top. The message in this video deals with only the message in this this video. Don’t over think it. Maybe you should create your own video and educate others not familiar with automotive whatever message it is that you’d like to put out. I would not be offended if I never heard from you again. Good day…
your title is automotive tech shortage. im voicing myself and other techs opinions. i think i am quite correct on my opinion. minus some things i didnt mention. i dont really like watching this type of video, yours or any ones. there are too many.
I like that op code idea - using it
Never leave anything to chance!
Consistency is key
As with everything in life, brother.
Your Subaru dealer located in the state with the worlds best pizza is committed to creating a great experience.
And will win the business every time! I’ve sent them three customers already in the six months since purchasing my new car from them.