Hi, I’m Allen Andreas, a ServiceNow Certified Master Architect (CMA) and content creator for this ServiceNow focused KZread channel called Allenovation®!
This channel covers a wide range of topics regarding #ServiceNow. You'll learn about system #administration, low-code/no code #development as well as complex development, #training and #certifications, industry leading practices, #architecture, #governance, #standardization, #consulting, ServiceNow #partnership, how to innovate within the platform, and much more!
New videos should be released every 2- 3 weeks! Thanks for visiting and please consider subscribing!
Disclaimer: I am not employed with ServiceNow. I'm just a ServiceNow fanatic who loves the platform and is excited to share what I've learned to help others grow and improve!
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Ah the good old days where we could create all the tables we wanted in the old licence model. We grandfathered all of our old custom tables when they changed the licensing. I had the foresight to create a bunch of generic custom tables before they changed our license, because you can change the columns still afterwards, just can't create new tables outside of an app (unless they are extended from exempt ones). Tip, if you just need to create a custom table for storing matrix data, for example, a junction table for custom routing data, you can just create and M2M first, then add in your extra columns without needing to create any extra custom tables.
Great foresight by you for sure! Also, great tip for everyone to consider when they need a custom table for an obscure reason, leverage an exempt table (such as a M2M) to get around the custom table implication. 👏
Informative video, got a question what if a customer has ITSM Pro(50 tables) as well as App Engine License(75) and now if we need a scoped app, would the ITSM table allocation be utilized in custom scope for the app? or ITSM tables must have ITSM/Global Scope only? Kind of confused and appreciate if you could provide a response on same. Thanks
Hi, great question! In the purchase order segment of the video when I covered the ITSM Pro App Engine 50 piece, the rest of that sentence said that it was meant for those fulfillers to utilize. Basically, it means, the custom tables allocated per product need to be in support of that product and the same user case (fulfiller) would be the ones who would use that. It doesn’t open the door to a custom app for a completely different purpose. There’s actually separate licensing for that. The App Engine License (75), is most likely what your org purchased for the custom app scenarios. Usually App Engine user licensing is either pay by the user or it’s unrestricted (meaning all users can or could access all custom apps, if applicable). With you all having “75”, it most likely means that you’ll have up to 75 users who could access a or all custom apps. I would try and check your purchase order for specific details or as always, check with the SN account rep for full details!
Great video 😊
Thank you for watching and leaving a comment!!
Once again I learned something new today, thanks to you. I was under the impression that any tables extending other tables were exempt... and only tables created from scratch were counted as a custom table. As I just finished a story that required me to extend a table not listed in the video - or in your comment - I will make sure to check how many custom tables we currently have and how many we're allowed to have. Thanks again!!
I can see why you'd think that! Glad to hear that the video helped though, I hope it all turns out well and they have proper allocations. Either way, great timing and it's smart of you to check their subscriptions!
Nice article. Having a doubt here. If we create a custom table by extending an out of box table. Do we still call it as a custom table?
Hi. If you create a custom table and extend one of the tables shown in the video in the exempt list (or look in the description of the video for a link to the Custom Table Guide - which has that same exempt list on it), then it’s NOT a custom table. It’ll be exempt. If you create a custom table but extend the out of box Task, or Incident, or something like that, then yes, it’s considered custom and counts.
Understood. Thanks. Keep posting such informative videos.
Thank you for your support. It means a lot!
Thank you for these info , if i didnt watch this video i was about to make same mistake next week 😂 Now i have to check with the client about there licensing Thank you 😄
Haha! Glad I could help! Great job on your part for being open to continuously learning for you to come across this video. That’s a big win!
Thank you for willing to be vulnerable to share a valuable teaching experience from the past. A lot of your videos cover pertinent issues that noobs like me won't learn from Now Learning or other platforms.
You're very welcome. It's viewers and supporters like you that keep me going. Thank you so much!
Not table related but I created custom ACL rules for a manager who asked her employees have access to certain items, turns out she was trying to circumvent granting them licenses and at the time I didn’t know any better. Thankfully our architect caught it and we cleared them, but I had wondered what would have happened had ServiceNow caught on.
That's a great lesson as well and definitely one that we still come across today. There's talk that "read" access...is "fine" to open up, but when it becomes an issue is when users are becoming "fulfillers" (working the records/being assigned the records), then that tends to be where people try to circumvent things. ServiceNow has specific audits they run for that that don't just look for the literal "itil" type role (for example), but they look at access, what roles are associated with that, who has it, and why. Discussions will come about and you'll either have to increase your fulfiller licenses or change the approach. What I've found that works for me is any time I have a question or am doubtful about a requirement like that...just speak to the account rep.
👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Glad you liked the video! Thanks for watching!
@@Allenovation I enjoy your work, You should create more content
A few other things to mention: 1) Be aware of field inheritance that occurs when you create a custom table that extends another table. So example, when creating a custom table and you elect to extend from the Task table, your new table starts out with those required fields (as shown in the video), plus all Task fields. This is because your new table is considered a "child" to the Task "parent" table. More documentation about this located here: docs.servicenow.com/csh?topicname=table-extension-and-classes.html&version=latest 2) There are other types of tables that are exempt that I forgot to mention in the video and they are: Many to Many, Remote, Archive, Rotated Table Shards, Document tables. More information can be found in the "Custom Table Guide" link page 3.
As always, thank you for the content Allen. Alot of good info in this video for newcomers. 👌🏼
I’m very glad you found it helpful! Thanks for watching and taking the time to comment!
@@Allenovation We've spoke before on LinkedIn, this is my new channel. - Tim Dingle
Thanks for the video. I would personnaly be really interested in knowing more about the differences between a SN dev and an architect. Beside technical knowledge of the platform and industry, what are the soft skills that make a great architect? I would also love to see your point of view of the differences between cta and cma. As always, thanks for the content, and happy to see you on reddit now
Great suggestions! I’ve added both topics to my list! And thanks for the welcome to Reddit. Still getting the hang of the audience there, haha.
Thank you for this ! I’ll be in the Next Gen cohort next month. It’s quite daunting trying to map out your path .
You’re very welcome and thanks for leaving a comment! Best of luck with the cohort and just try to take it all nice and easy, absorb each piece individually. If you have any questions along the way, feel free to reach out! If you get time, definitely check out some of my other videos as well as a lot are geared towards people new to the ServiceNow ecosystem!
Thank you Allen!
You’re very welcome! Thanks for watching and taking the time to leave a comment as well!
With a good release testing process and good governance of the dev environment, there is no need to clone prod to dev. Prod to QA, yes, but no need to clone to dev.
Hi. Cloning Prod to Dev isn’t just for syncing development. It’s also to sync data, such as groups and other records, as applicable. These may have been created manually or by another process such as LDAP. Instead of exporting and importing, cloning would be much more efficient. In any case, I appreciate your input and thank you for commenting!
@@Allenovation Dev should not have production records, instead there should be production like data in dev for unit testing, etc. Any dependencies on SYS_IDs should be migrated to using constants in a script class. Even for LDAP I would only sync a sub scope of the developers and for SSO, for example.
No Prod data at all in Dev may be what you’re used to, which is completely understandable as each organization has their own governance and processes. For the group sys_id, yes, when scripting you wouldn’t hardcode it, when using no-code/low-code, which would be preferred if the option is available for the use case, the record would need to be there. And instead of exporting and importing, cloning Prod (and this is for far more data than just groups), would be the most efficient. I believe I saw UK in your name somewhere? For our friends overseas and across Europe, yes, you all have different regulations that may cause the normal cloning process to skip Dev. For Americas, at least, it’s common to clone Prod to Dev and use excludes and preservers as needed. Although some do skip Dev here as well, so it all depends on the environment. Take care!
Thank you for the great video! I will be watching more. I passed my CSA last month and heading into working on my CAD certification, but I am confused on whether it's required to purchase the CAD fundamentals course and the Scripting fundamentals course to be able to receive the voucher for taking the CAD exam.
You're welcome and I'm glad you found it helpful. I definitely have several other videos as well that I think you'll like. One related to what to know as a new CSA, and then one of my latest videos related to 10 secrets to know after obtaining your CSA to become a top-tier admin. For your question related to CAD and the voucher, I don't necessarily think everyone should go that route after CSA as CAD helps you learn custom applications, but core SN knowledge may be more beneficial and with that, I'd say consider the ITSM Implementation Specialist cert. For CAD though, you would only need to take the "Application Development Fundamentals" course, whether on demand or instructor let. Here's the on demand link: nowlearning.servicenow.com/lxp/en/now-platform/application-development-fundamentals-on-demand?id=learning_course_prev&course_id=1dc30bf6c3a2b914cfdf34ee050131b9
@@Allenovation Hi Allen, thank you for this information. I think I may look at the ITSM route as soon as I go through the CAD fundamentals course and pass that since I did already pay for it. Could you provide a link to the Now Learning for the ITSM Implementation Specialist cert? There is so much out there and a little confusing as to which one lol.
@@jameswebster9624 Completely understand and yes, there's a lot of courses and only some unlock the voucher and so on. With that said, there's the ITSM Fundamentals course linked here: nowlearning.servicenow.com/lxp/en/it-service-management/it-service-management-itsm-fundamentals-on-demand?id=learning_course_prev&course_id=2aff285b471b6550c00af235126d4309 -- and then there's the ITSM Implementation course (which unlocks the CIS-ITSM Voucher): nowlearning.servicenow.com/lxp/en/it-service-management/it-service-management-itsm-implementation-on-demand?id=learning_course_prev&course_id=d4ad6a6993a729d02fac74096cba10f8
@@Allenovation Thank you so much Allen!
This is so cool! Love the buildup, music, and cosplay 💚 Also good realization that we as developers are often times both the victim and perpetrator😂
Thanks Willem! Just trying to keep innovating and presenting stuff in new ways. I know you're on that same page! Lettttssss goooo!
Oh and good guess on LinkedIn too! Your second suggestion was riiighhhttt there!
Great concept! I do think it should be recurring series on this channel. It's a fun way to pay more attention to certain details. Thanks again!
Thank you!! I appreciate this feedback!
Awesome video! This was pretty fun too. 1 had me stumped, though I think I would’ve figured it out with more time. Got both 2 and 3 right though!
Glad you enjoyed it and well done, you did great!!
Also, I didn't see this on my phone, but I do when on my computer -- thanks for being subscribed to the channel, says 1 year too! Wow! Thank you for your long-time support!
@@AllenovationAbsolutely! I love your content and I’ve learned a lot from you both on KZread and on the now community. I’m a SN developer and just started in the ecosystem about 2 years ago. Appreciate you sharing your knowledge and experience!
@@ILikeToDoStuff1 You're very welcome! You're definitely doing great things by engaging with the ServiceNow community and watching videos and such. You'll accelerate your journey by a lot that way! Keep learning and growing and thank you for your support!
interesting!!
Hi! Thanks! 😄
I only got 1 and 2 both after #2 clues😅, for 3 just quite 😅
Still great work! Share with your peers and see how they do? Let us know if we should make more of these?
These were challenging but fun. Def appreciate your time and effort in writing the story and producing the video
Thank you for taking the time to give it a shot and for leaving a comment. Should we do more of these?
@@Allenovation Absolutely! It keeps viewers engaged.
Ha! Seen all of these. Interesting way of presenting. Nice job.
That's why they're common mistakes! Haha...if this video performs well and people like it, I'll make it a series and ramp up the difficulty in future videos!
Were you able to solve the cases before the timer ran out? Would you like this to become a regular series here on the channel? Have some ideas for future cases we should feature? Let us know! 💚
Great tips. I discovered Subscription Management just 1 month before this video. There is a list of paid roles which are marked as a Fulfiller , in our CSM v5 we have around 212. But it’s not clear does “admin” paid ? As it’s not listed but as we all know it contains a bunch of roles. 2. I have a Fulfiller (paid) role listed, my users don’t have it directly but I surprisely found that it included into snc_internal role lol. So each my Fulfiller now counts as paid?(it’s included ootb )
Hi! I’ll first say that you definitely speak to your or your clients SN Account Executive for the most accurate and up to date answers. However, to give you some guidance, Admins do usually consume a fulfiller license because of their access on the platform. They don’t count 10 times for just the 1 admin, it’s 1 charge for each admin. For your other question, if fulfiller roles are nested within your snc_internal role, which means basically everyone gets that role out of box, then you may be under a license model that it per user, versus per role…or….someone on added this fulfiller role to the snc_internal role when they shouldn’t have. Again, you’ll want to check with your SN Account Executive for the best answer. I hope this helps! 😊
Once again, thanks a lot Allen! I always learn something new through your content. I can say your tips definitely helped me get promoted twice in a year and a half :) Keep it up!
Wow! That’s great news! Thanks for your support and feedback!
Thank you !!!!!!
Thank YOU for watching and leaving a comment!!
Hi there , Thanks for your videos they are very informative :) can you please let us know how can we showcase our Portfolio for Service-now Admin ? say I create tables , users rules etc using SN Dev instance and want to share that in my resume like a link or something like GitHub but for service-now.
Hi, thank you for the kind words! To showcase a development/design portfolio you could consider creating a custom portal/app with the "Public" role configured so that they don't have to login. Alternatively, you could record yourself giving a demonstration/walkthrough and then link to that. I think allowing people to SEE it versus see an app repo (such as in Git) will go a long way. Give that a shot?
@@Allenovation Hi , Thank you so Much for your suggestion , since I am new to service now admin/dev I will dig to see how I can create a custom portal/app with the "Public" role configured as you suggested Keep the valuable info coming , Thanks again
@@nouamandehmani You're very welcome! Thank you for your support!
Thanks Allen!
You're welcome! 😊
Thank you for sharing these secrets. I think Allenlightenment would be another fitting channel name 😄
You’re awesome! That may be something in the future, haha!! Thank you!
Great, Video. so many of those new applications are helpful and easy to learn and use
Very true! 😀
That was great! Can you also make videos on all the mentioned topics and explain best practises. That will be awesome. Anyways thanks for informative video.
Thank you! I'll definitely consider this for future videos. I do have several videos already that are focused on leading practices for areas of the platform such as client scripts, business rules, and so on. Check those out if you get time!
Great video as always!
Maik!!!!! Thank you! Can't wait to watch your livestream soon about importing!
Thank you for the great KZread episode with tips and insights! Could you please provide some material on AI in ServiceNow? Looking forward to it.
You're very welcome! Thank you for the comment and definitely, I'll add that topic for a future video! Thanks for the suggestion!
@@Allenovation ❤❤❤❤❤❤❤❤❤❤ Did You know Document Intelligence or Task Intelligence???
how is the job market now ? is it still hot for junior talent?
Hi. In the current state, I would not say the ServiceNow job market is "hot" for those with minimal experience. It's quite competitive as RiseUp/NextGen and other individuals who happen to land in the ServiceNow ecosystem are all hoping to land their first job. Overall, for ServiceNow, the market is still hot, but obviously companies would prefer more experienced talent. This is why it's extremely important to really differentiate yourself and if you can't somehow grab more real-world ServiceNow experience, then you need to do other things (like pursuing additional certs i.e., CIS-ITSM, micro-certs, engaging with the SN Community, practicing what you're learning in your PDI, etc.).
@@Allenovation thank you for sharing some input.
@@vfxart1994 you're welcome! 😀
I'm planning to take the ServiceNow CSA exam in person, and I'm ready to pay the $300 exam fee. However, when I tried to pay through the "webassessor" link, it prompted me to enter a voucher code. I don't have a voucher code, but it seems it's required to proceed with payment and attend the exam. Can someone assist me with obtaining the voucher? Any guidance or assistance would be greatly appreciated. Thank you.
Hi. To be able to take the certification exam, you have to purchase a voucher. The voucher is only available for purchase after you take to related ServiceNow Now Learning course. For CSA, it’s the ServiceNow System Administration Fundamentals (SNAF) Course. For example: nowlearning.servicenow.com/lxp/en/now-platform/servicenow-administration-fundamentals-on-demand?id=learning_course_prev&course_id=91e2630b47503d5890542034846d43ac
Thanks, Allen! Just reviewed this content today as I'm studying for the CIS ITSM. I currently have my PMP, ITIL 4, CSA, a handful of micro certifications, and a Scrum master certification. I'm hoping once I get the CIS ITSM that'll open some doors! I just finished the NextGen Externship about a month ago. I appreciate your content!
You’ve got some strong certs and the CIS-ITSM will definitely help separate you from most others who are at the same point as you in the ServiceNow journey, great work!
Thanks! @@Allenovation
This is one of the best ServiceNow beginner's guide videos I have ever watched. Simply amazing 👍Very informative and thoughtful content! Thank you Allen. Best wishes.
Wow! Thank you for the awesome feedback! I'm extremely glad you've found it helpful! More videos to come in the near future for those just starting out, etc.
Spectacular video! This is rocket fuel for both customers & providers🎯 Thank you!
Thank you very much for the feedback and for taking the time to comment!
Awesome tips and ideas of how to approach an online video presence. 🎯 Thank you!
Thank you! I’m glad you found the video helpful!
This is more informative and detailed than anything else I’ve found so far. Thank you!
Thank you for the kind words! Don’t forget to check out part 2, if you haven’t already. BAs are the unsung heroes! 😊
After cloning somehow admin access is revoked how to do a backend login now
Hi, I’m unsure what you mean be admin access, unless you mean the account you login with no longer has the admin role. If this is the case, then it could have been from excluding and not preserving roles during the clone. You may need to login to the SN Support Account associated with this instance to obtain assistance. More info found here: support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714721
Great video and content!
Thank you for watching and leaving a comment! I’m glad it was helpful!
Could You do video about Task Intelligence?
This was such a thorough and thoughtful explanation, Mr. Allen. Thank you very much!
You’re welcome! Thank you so much for watching and taking the extra time to comment!
Thank you - this is solid advice and should all be considered for the official documentation. I can understand data protection as a feature, but there are situations where the platform needs to do better with update set management. Example: deleting certain tables (especially tables extended from core tables) can leave “residue” in system tables which not even an admin can clean up. I would like to see this rectified, as it is a blemish on an otherwise great platform.
Great points and I completely agree!
Thanks for this video, I appreciate your examples and the quality of the recording. You gain a subscriber.
Thank you so much for your support!
Great video! Very informative and helpful in understanding how to back out a ServiceNow Update Set. I appreciate the clear explanations and step-by-step guide. Could you please share more tricks or tips on handling ServiceNow updates? Looking forward to learning more from your content. Keep up the fantastic work!
Thank you! I sincerely appreciate the feedback and you taking the time to leave a comment as well. I'll most definitely be creating more tips and tricks on handling ServiceNow updates in the future!
@@Allenovation Do something about debugging and troubleshouting.