It’s extremely important for your sub-production ServiceNow instances to closely resemble your Production instance as best as possible. By keeping them in sync, you enable your development teams to work in environments that are near identical to what your end-users are experiencing every day. In order to accomplish that goal, you’ll need to become familiar with the ServiceNow “System Clone” application, which is available out of box on all ServiceNow instances.
In the simplest definition: The cloning feature allows you to copy specific pieces of one environment and essentially paste it on another. Of course, as you might’ve guessed, nothing is ever that easy, so let’s buckle up and take a deeper look into ServiceNow cloning!
0:00 - Intro
1:32 - Cloning Overview
3:26 - Clone Request Form
7:20 - Preserve/Exclude
10:56 - Back Up Dev Work
13:04 - 10 Bonus Tips
17:25 - Key Takeaways
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Other resources:
ServiceNow - www.servicenow.com
Martin Ivanov Cloning Article - www.servicenow.com/community/...
Request a Clone - docs.servicenow.com/bundle/va...
Clone Basics - support.servicenow.com/kb?id=...
Platform Academy Session 4: System Clone - • Platform Academy Sessi...
System Clone Management Overview and Practical Guidance - nowlearning.servicenow.com/no...
Results Post Cloning For Application Customizations - docs.servicenow.com/bundle/ut...
Roll Back A Clone - docs.servicenow.com/en-US/bun....
Preserve ML Solutions - docs.servicenow.com/bundle/va...
Clone Admin Console - www.servicenow.com/community/...