Litter-Robot is equipped with Anti-Pinch Sensors on both sides of the Waste Drawer Chute to ensure your cat’s safety while in use. These sensors monitor for potential pinch conditions at all times.
If your unit displays a yellow ping-pong light bar, this indicates that the Anti-Pinch Sensors have been activated. You will also receive a notification on your phone if you use the Whisker App.
This video will show you what to do when you experience this light pattern or app notification. For additional information or support, please visit whiskersupport.com.
🕒 Timestamps:
00:00 Introduction
01:14 Remove bonnet and globe
01:58 Inspect anti-pitch sensors
02:22 Inspect carbon filter cover
02:46 Install globe and bonnet
03:48 Contact support
⚙️ Step-by-step how to fix:
1. Make sure the unit is in the home position and is turned off and unplugged from the outlet.
2. Remove the bonnet by pressing and holding on the latches on the side while lifting.
3. Remove the globe by lifting it using the black handle located near the top of the globe.
4. Inspect and clean the AntiPinch sensors with a cloth to remove debris. You should hear a click when pushing to ensure the sensors are working properly.
5. Inspect the carbon filter located on the underside of the globe. Make sure it's fully seated and the cover hasn’t popped out of place.
6. Reinstall the globe by connecting it to the base with the handle facing the top.
7. Align the hinges with the bonnet onto the base, you should hear the latches snap into place.
8. Plug the unit into the outlet and power on. The unit will start a clean cycle. If your unit shows a solid blue light the troubleshooting was successful.
9. If your Litter-Robot still shows a yellow ping light pattern please contact support.
If you have any questions, contact our customer experience staff at support@litter-robot.com.
🛠️ Support Articles:
-Litter-Robot 4 Yellow Ping Pong Pinch Detect
www.litter-robot.com/support/...
Visit our support center for more helpful articles or contact our team via chat, phone or email: www.litter-robot.com/support/
Warranty information: www.litter-robot.com/explore/...
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