Woman Calls Her Carvana Experience a ‘Nightmare’

Some Carvana customers say their car-buying process was challenging. Multiple lawsuits claim that Carvana takes too long to transfer the car's registration, leaving some customers vulnerable to being pulled over by police. Carvana denies any wrongdoing. They declined to do an interview. However, in a statement, the company says, in part, they've bought and sold over a million cars and have a 4.7 out of 5-star rating on their website. They also say they're committed to improving their customers' experience.

Пікірлер: 2 500

  • @samuels4777
    @samuels4777 Жыл бұрын

    When companies don’t want to do a interview or decline anything they know they messed up and in the wrong . Until they hear from a lawyer they won’t give you any explanation.

  • @bok..

    @bok..

    Жыл бұрын

    Individuals should do the same no matter what when police want an 'interview'

  • @anthonywoodruff2007

    @anthonywoodruff2007

    Жыл бұрын

    Exactly. So many of those that try making an easy dollar off innocent and not care knowing they were wrong. They know they won’t face jail time and just pay their way out of it and they do just that.

  • @MickeyMouse-lm6zj

    @MickeyMouse-lm6zj

    Жыл бұрын

    most companies wait for lawyers

  • @ivandekad7249

    @ivandekad7249

    Жыл бұрын

    And then rattling off statistics that make you look good as if this is a shareholder meeting and not an inquiry from the press on your shady business practices.

  • @Jazmine17273

    @Jazmine17273

    Жыл бұрын

    Yeah shut it down they messed up take they business license we don’t have problem with the actual dealership

  • @nataliem.3879
    @nataliem.3879 Жыл бұрын

    The lesson here is don’t buy from Carvana

  • @FlowerGirlVJV

    @FlowerGirlVJV

    Жыл бұрын

    Jesus Christ loves you he die in the cross for you! He is not against you here for you. Don’t forget to read the holy Bible.

  • @Bil64

    @Bil64

    Жыл бұрын

    @@FlowerGirlVJV What has this to do with this comment?

  • @Bil64

    @Bil64

    Жыл бұрын

    My mom has, but nothing has happened with our car, she bought it in 2019 and it’s normal. I guess it’s the small risk your taking.

  • @jeremiah3749

    @jeremiah3749

    Жыл бұрын

    ​@@FlowerGirlVJV👍

  • @avocado9570

    @avocado9570

    Жыл бұрын

    @@FlowerGirlVJV what does Jesus think of Carvana?

  • @mangohaeppchen3447
    @mangohaeppchen3447 Жыл бұрын

    “We did nothing wrong.” Stay the hell away from any company that doesn’t take accountability or show concern.

  • @yourshyness32

    @yourshyness32

    Жыл бұрын

    And talking about their 4.7 star rating out of 5.

  • @savagecatz

    @savagecatz

    Жыл бұрын

    FFR

  • @known3617

    @known3617

    Жыл бұрын

    Its rare these days any large company takes accountability for mistakes unless its a global safety concern, even then there is no guarantee you’ll get an apology.

  • @thomashay7394

    @thomashay7394

    10 ай бұрын

    Hopefully you didn’t vote for trump

  • @JuliusTurner-hm6ff

    @JuliusTurner-hm6ff

    Ай бұрын

    Huh? How can you blame Carvana for letting your plates expire? They give you a date to get permanent tags and if you wait around that's your fault.

  • @ezrafuentes6146
    @ezrafuentes6146 Жыл бұрын

    I use to work for Carvana and all I can say is no one there knows what they’re doing especially not the post sale team/title and registration department.

  • @moneyguy2008

    @moneyguy2008

    Жыл бұрын

    They should be shut down. ( Also, * used to)

  • @cynthiagonzalez658

    @cynthiagonzalez658

    Жыл бұрын

    Thanks for the information

  • @khronicgod1101

    @khronicgod1101

    Жыл бұрын

    🧢

  • @violetstill11

    @violetstill11

    Жыл бұрын

    I worked for Carvana as well, I’m a witness to all the disasters that went on such as people waiting months for their tag and registration, people buying broken cars because they’re not even inspected properly, and many times cars not arriving due to Carvana’s negligence.

  • @gonzalo4658

    @gonzalo4658

    Жыл бұрын

    Damn that looks miserable

  • @TrainerAQ
    @TrainerAQ Жыл бұрын

    If somebody's bad experience ends up in the news, take it seriously. I still remember Hertz sending it's customers to jail for reporting their cars stolen even though they were being rented.

  • @relaxation2380

    @relaxation2380

    Жыл бұрын

    They still do

  • @brownsugga2584

    @brownsugga2584

    Жыл бұрын

    @@relaxation2380 oh wow

  • @caro198426

    @caro198426

    Жыл бұрын

    I was harassed for 2 years with calls and finally a private investigator from Hertz showed up at my house, he looked like police with a badge, I never been in trouble in my life,it was terrifying. I have a disable child, I started crying thinking I was going to be arrested, I invite him to talk to my neighbors to declare they never seen that car in my house, finally they left my alone, it was a horrible experience.

  • @morgancoons4234

    @morgancoons4234

    Жыл бұрын

    Yeah, that actually happened to me. I had a private investigator hounding me over a car that they never would pick up. then I was charged $5000 for keeping the car 20 days extra and my bank account went to collections because they wouldn’t right their wrong. There’s no taxi in my city so I had no way to return after giving the rental car back and they kept saying they would pick it up. Glad I didn’t go to jail I guess.

  • @alexvalle750

    @alexvalle750

    Жыл бұрын

    😅 not a laughing matter, but damn can't help it but laugh at something this careless.

  • @RodneyIbarra
    @RodneyIbarra Жыл бұрын

    My wife and I both purchased vehicles from Carvana without any problems. That’s not to say that they’re doing everything right, only that our personal experiences have been great.

  • @tohsakamine
    @tohsakamine Жыл бұрын

    This is why you buy a car in person. You should also make the company bring the car to a mechanic of your choice to do a proper inspection

  • @Rocanala

    @Rocanala

    Жыл бұрын

    NEVER buy a used car without a mechanic looking at it.

  • @controlsofquality8679

    @controlsofquality8679

    Жыл бұрын

    Nope. I bought my car from a local dealership that is well known in town. It's been 43 days and I still haven't received the title to go register my car and my temp tags expire soon.

  • @Jcholla

    @Jcholla

    Жыл бұрын

    @@controlsofquality8679yeah but at least you didn’t have expensive mechanical issues.

  • @dabluewatermelon
    @dabluewatermelon Жыл бұрын

    For the low cost of $26,000 you can completely ruin your credit, go to jail, and still not have a car. Awesome work Carvana

  • @vagramvardanyan9407

    @vagramvardanyan9407

    3 ай бұрын

    You dont get arrested for expired registration tags that guy has some other issues, dont believe everything you hear.

  • @NickyD

    @NickyD

    20 күн бұрын

    @@vagramvardanyan9407 wrong he was driving a car with no tags because caravan didnt give them tags whioch caravan shoulnt get away with

  • @JasmineNaquay
    @JasmineNaquay Жыл бұрын

    Y'all didn't have to call her RV beat up 😆🤣😂 petty smh

  • @august21xp

    @august21xp

    Жыл бұрын

    That was messed up ! Even If she mentioned it , not nice of them to repeat it !

  • @Genna295

    @Genna295

    Жыл бұрын

    lol they’re just stating the facts. Its beat up

  • @katcraig7525

    @katcraig7525

    Жыл бұрын

    Ikr. It wasn't that bad.

  • @VLONEOUTTADISWORLD

    @VLONEOUTTADISWORLD

    Жыл бұрын

    thats how they make it sound more dramatic

  • @LC-in2ft

    @LC-in2ft

    Жыл бұрын

    Lmao yeah it wasn't even beat up! It looked pretty decent to me!

  • @coffeetalk6176
    @coffeetalk6176 Жыл бұрын

    This is just heartbreaking. Homeless and has to stay in an RV.

  • @FlowerGirlVJV

    @FlowerGirlVJV

    Жыл бұрын

    Jesus Christ loves you he die in the cross for you! He is not against you here for you. Don’t forget to read the holy Bible.

  • @johncrawford4929

    @johncrawford4929

    Жыл бұрын

    I don't think her driving for Uber would make her enough money to afford an apartment let alone a house.

  • @Yui789esss

    @Yui789esss

    Жыл бұрын

    Does carvana sell RVs too? 😂

  • @marcomendiola8381

    @marcomendiola8381

    Жыл бұрын

    I thought this was the American dream?

  • @ITSLD69

    @ITSLD69

    Жыл бұрын

    It's easy to blame everyone but yourself. Carvana is to blame for the title issues but you can't blame them for your own mistakes.

  • @Duk3Silv3r
    @Duk3Silv3r Жыл бұрын

    What I've learned is that when you come in with your own money, that's when these title issues arise. I went through a credit union and when they hadn't received the title, the credit union threatened to cancel the check for the car. When I asked about the title a few weeks later, the credit union informed me that Carvana had sent them the title the same day they told them about taking the money back.

  • @Samuel-H
    @Samuel-H Жыл бұрын

    I bought from Carvana back In 2020, feel pretty lucky and grateful that my purchase went well and has been going well. I was excited because it seemed like this easy and fun process, which I thought it was. Seeing the car being delivered to me was too cool. Paperwork was easy and off they went with no issues. I did get a Honda though so pretty bulletproof😉

  • @Hillary69

    @Hillary69

    Ай бұрын

    They did bring the paperwork when they delivered the car . How is it now

  • @JM683_twitch.
    @JM683_twitch. Жыл бұрын

    Carvana should tack responsibility because it’s their job to make sure the cars work

  • @ANJIN-p4q

    @ANJIN-p4q

    Жыл бұрын

    They spend millions in Ads but can't guarantee customers satisfaction. Why anyone would trust that scandalous sketchy car dealership is dumb

  • @mattcee7113

    @mattcee7113

    Жыл бұрын

    Dealers cannot guarantee if a used car would break down immediately or not it depends on the vehicles history

  • @simonstevenson6686

    @simonstevenson6686

    Жыл бұрын

    Take

  • @whitefang8329

    @whitefang8329

    Жыл бұрын

    It’s used cars. What do you expect ? Brand new car ?

  • @lottatroublemaker6130

    @lottatroublemaker6130

    Жыл бұрын

    Yes, they should *_take_* responsibility!

  • @davideugenediaz
    @davideugenediaz Жыл бұрын

    I missed the part explaining why she had to fly over multiple states to get a four-door Mazda sedan.

  • @kyleroberts1276

    @kyleroberts1276

    Жыл бұрын

    I don't think it's relevant to the actual story. But my guess is she really wanted that specific car for that price, and no Carvana's near her had that same deal.

  • @flyingjew2994

    @flyingjew2994

    Жыл бұрын

    She's really dumb that's why. You can find people selling privately and for way cheaper

  • @gmanbaz

    @gmanbaz

    Жыл бұрын

    Probably cheaper, better deal.

  • @mph5896

    @mph5896

    Жыл бұрын

    Sounds like she wanted the vending machine experience🤣

  • @Montina_Paullin

    @Montina_Paullin

    Жыл бұрын

    THANK YOU. Even if Carvana sucks, people need to take some personal responsibility.

  • @sanjaybhatikar
    @sanjaybhatikar Жыл бұрын

    Not to negate anyone's experience, but I had an awesome experience with Carvana both buying and selling. In my state, I needed to go to the DMV and register the car myself as owner. Carvana had given me the completed form to take to the DMV. The process of buying the car and taking delivery was beautiful and simple with complete transparency at each step. A few years later, I sold the car back to Carvana due to relocation. I not only got a great price, the process of selling to Carvana literally took minutes! I am sorry for the negative experience that some people have had but for me and my family, Carvana has proved itself not once but twice. My advice is know the local DMV requirements and be proactive. My state's DMV has the requirements from buyer/seller on their website and it helped to be familiar with them. Thank you and I really hope you benefit from what Carvana has to offer.

  • @NickyD

    @NickyD

    20 күн бұрын

    carvana is a real shady company

  • @jesscamp92
    @jesscamp92 Жыл бұрын

    I know this all too well. Carvana factored the car registration fees into my loan. After a full year of temp tags from different states, I had to pay for the registration and go to the dmv myself. Reached out for a refund and they said it wasn't their fault (it was). Dealing with them was a nightmare, and communication amongst their own staff was nonexistent. I hope they're sued for everything they got and shut down. Awful company.

  • @johnnixon

    @johnnixon

    Жыл бұрын

    Similar experience here, did you get your title finally?

  • @johns3491
    @johns3491 Жыл бұрын

    Some states have a lemon law to prevent these kinds of incidents. My guess is Carvana only sets up shop in areas where they can get a way with it.

  • @danielpei9859

    @danielpei9859

    Жыл бұрын

    100/100

  • @ab3040

    @ab3040

    Жыл бұрын

    I'm in PA and we have a pretty strong lemon law They still have locations here, but I haven't heard of too many friends buying from them

  • @ludwiglanestudios

    @ludwiglanestudios

    Жыл бұрын

    @@ab3040 I bought 2 new cars in the last 3 months. I can't picture buying a car with anything other than the dealership experience and haggling.

  • @alexm566

    @alexm566

    Жыл бұрын

    Lemon law applies only to new cars, Carvana deals exclusively with used ones. Lemon law is only related to mechanical defects as well, not paperwork delays.

  • @johns3491

    @johns3491

    Жыл бұрын

    @@alexm566 Depending on the state you live in, lemon laws can extend to used cars as well. For example, look up NY's policy (I tried posting a link, but youtube deleted my comment).

  • @EmilyPetersenHomemaking
    @EmilyPetersenHomemaking Жыл бұрын

    We had a horrible experience selling our car with them! We drove six hours to the drop off spot and they canceled our appointment… one thing after another we ended up having to cancel everything and lost about $1,000.

  • @thedude2897

    @thedude2897

    Жыл бұрын

    They wouldn't go to your house? I sold my car to them, they came, looked at it, drove it a mile, I signed papers, they have he a check then left. Took 10 mins.

  • @Jherick5954
    @Jherick5954 Жыл бұрын

    This makes me glad I avoided Carvana when I was looking for a car. It sounded too good to be true. My stomach kept telling me to avoid it, it's a scam

  • @mattgelley4538
    @mattgelley4538 Жыл бұрын

    “Hi when I got in the car the suspension broke”

  • @cooluser4017
    @cooluser4017 Жыл бұрын

    Who thinks buying a car out of a vending machine is a great idea .

  • @Foofrarf23

    @Foofrarf23

    Жыл бұрын

    It's a terrible idea.

  • @nashd1821

    @nashd1821

    Жыл бұрын

    more like a gatcha machine

  • @Genna295

    @Genna295

    Жыл бұрын

    lol right. Tf would i want a car from a vending machine for

  • @rhyno514

    @rhyno514

    Жыл бұрын

    I know people travel far to buy super cars but why for a normal car I'm sure she could've found a cheap Mazda somewhere in her state lol

  • @moneyguy2008

    @moneyguy2008

    Жыл бұрын

    Who thinks using a question mark when asking a question is a great idea? This guy.

  • @kid10249595
    @kid10249595 Жыл бұрын

    Carvana always seems to be fumbling over themselves and somehow keeps getting away with it.

  • @zee30000

    @zee30000

    Жыл бұрын

    "They can't keep getting away with this!" meme

  • @Dev-op7kn

    @Dev-op7kn

    Жыл бұрын

    Like all of corporate

  • @dankmemes8619

    @dankmemes8619

    Жыл бұрын

    @@zee30000 can't believe Sam hyde is ceo of carvana

  • @Timbrock1000

    @Timbrock1000

    Жыл бұрын

    Bribery!

  • @Lazy2332

    @Lazy2332

    Жыл бұрын

    Don’t forget that they have unofficial connections to DriveTime….

  • @nathanbush6781
    @nathanbush6781 Жыл бұрын

    How is one’s credit “ruined” by this is they paid in full for the car…or were they just SAYING that and didn’t/couldn’t make the payments? It all sounds fishy.

  • @HazelnutDolphin
    @HazelnutDolphin Жыл бұрын

    I bought my car from Caravan back in 2021. Honestly I had no issues, the process was easy and straightforward. As a first time car buyer I didn’t know anything, so I’m lucky this wasn’t my experience. Mine was great and I recommended it to everyone who asked!

  • @JennifuhhGilardi

    @JennifuhhGilardi

    Жыл бұрын

    But maybe you got ripped off somewhere and just didn’t realize since you have no experience

  • @shon7425

    @shon7425

    Жыл бұрын

    @@JennifuhhGilardi I think she would know more than u

  • @jdbrooks2226

    @jdbrooks2226

    Жыл бұрын

    Let's go buy Lottery tickets. Your luck is phenomal!!!!

  • @besomewheredosomething

    @besomewheredosomething

    Жыл бұрын

    @@JennifuhhGilardi Or maybe she didn't. Everyone always wants to be a victim, she doesn't seem to want to be.

  • @NSFDarkIce
    @NSFDarkIce Жыл бұрын

    I see the horror stories about Carvana and it honestly makes me feel lucky. I got a car from them last year and it's been bulletproof, plus zero issues at the DMV. Shame to see them screwing others.

  • @jbrow8016

    @jbrow8016

    Жыл бұрын

    Your time will come. Carvana sucks. I went through 3 cars in their 7 day period…… literally they don’t inspect their cars and just try to make a quick buck

  • @robertsmalls3513

    @robertsmalls3513

    Жыл бұрын

    You’re probably lucky enough to go to their only competent location

  • @ballstein30
    @ballstein30 Жыл бұрын

    This is not even a new issue for Carvana. This has been happening since 2021 or earlier if I remember correctly.

  • @amandakay789

    @amandakay789

    Жыл бұрын

    It’s been going on since before 2020 with some cars not ever getting their registration. They’ve lost their lic in multiple states multiple times over the same thing. I can’t believe ppl would even buy a car from them tbh

  • @Phaserdeath

    @Phaserdeath

    Жыл бұрын

    Yea you right. I heard a similar story, I wana say a few years ago. People should stop buying from them.

  • @jumper55ful

    @jumper55ful

    Жыл бұрын

    no this is just terrible management at carvana, i worked with thousands of car dealerships for over 5 years and they never had issues confirming ownership and title handling a responsible dealership will not accept your vehicle on trade unless you can hand them the title for it and confirm it is clean!

  • @user-rr7je8iw3b
    @user-rr7je8iw3b6 ай бұрын

    Carvanas bussiness model is the same as Craigslist: " engine runs great, no accident, and never being flooded..."😂😂😂

  • @James_deen

    @James_deen

    24 күн бұрын

    You could read the car fax you know

  • @Sparkedbynatty
    @Sparkedbynatty Жыл бұрын

    I’ve heard about them being absolutely horrible. Just awful what companies do to people smh

  • @BCisme111
    @BCisme111 Жыл бұрын

    There's a reason Carvana stock has gone from 360 to under $12 in a year.

  • @besomewheredosomething

    @besomewheredosomething

    Жыл бұрын

    A lot of stock has tanked in a year...

  • @wc4109
    @wc4109 Жыл бұрын

    Big ticket 'used' items should Never be purchased online, without an inspection, walk around, and test drive for cars... I'm surprised Carvana made a successful business out of this...

  • @whitneyfan9019
    @whitneyfan9019 Жыл бұрын

    Carvana is a mess. I test drove the car before i was going to buy it and it drove terrible. Told them I didn’t want the car anymore. So I had to sign a paper that I declined to buy the vehicle. Didn’t think twice about it anymore. Then about 3 months letter I got a paper in the mail from the DMV stating proof of insurance required for a 2019 VW Atlas. Carvana had registered the car in my name already and didn’t take my name off once I canceled the order. I had to get a letter from Carvana acknowledging they made a mistake. It was ridiculous getting someone on the phone who was coherent. Steer clear of this place.

  • @akiira69
    @akiira69 Жыл бұрын

    Tell that to the 3 states that have revoked Carvana's car sales license. In my opinion the federal government needs to step in and start an investigation.

  • @anthonywoodruff2007
    @anthonywoodruff2007 Жыл бұрын

    Hopefully Alecia will be able to get her life back together and get justice! And I hope Nicholas beats those false charges! It isn’t their fault or anyone else’s fault that some fly-by-night wannabe company flew under the radar! If you were scammed by carvana, I pray and hope you get justice! ⚖️

  • @sterlingpless9280

    @sterlingpless9280

    Жыл бұрын

    I pray that a good lawyer sues them and they pay these people back that they scammed

  • @eliothealien

    @eliothealien

    Жыл бұрын

    I used to work with her all she does is travel lol

  • @sterlingpless9280

    @sterlingpless9280

    Жыл бұрын

    @@eliothealien who??

  • @louniece1650

    @louniece1650

    Жыл бұрын

    @@eliothealien Huh?

  • @kenyettachenault2513

    @kenyettachenault2513

    Жыл бұрын

    YESSS, THEY NEED A REFUND, ALONG WITH DAMAGES SUCH AS LOST WAGES, LEGAL FEES, & EMOTIONAL PAIN & SUFFERING. I ALMOST FORGOT LEGAL FEES! IMMA NEED ALL THE MONEY I WAS FORCED TO KICK OUT TO GET MY MONEY FROM YOU! THAT LAWYER BILL GOING DIRECTLY TO CARVANA! 💯💯💯

  • @bepriceless
    @bepriceless Жыл бұрын

    Shopping for a car online without looking at it; what could go wrong?

  • @anthonywoodruff2007

    @anthonywoodruff2007

    Жыл бұрын

    Not much with some photoshopping and towels for the oil and fluids leaking. Never buy a car online, ever! Scammers a million running rampant!

  • @sallyphillips9175

    @sallyphillips9175

    Жыл бұрын

    I found my car online on Autotrader. It was a two-hour drive away in ATL, and I went down to the dealership and test drove it. The overall experience was very easy. I would never buy a vehicle without test driving it.

  • @kmorris101

    @kmorris101

    Жыл бұрын

    They do have a 7 day return policy.. if that was me wanting to do that just for vending machine experience, I would immediately get it checked out by a mechanic.. and could've returned it

  • @quincyrhinehart3635
    @quincyrhinehart3635 Жыл бұрын

    The weirdest crazy part about purchasing a car from Carvana they have you to wait almost a year to receive the title in the mail

  • @KELLEY-theAngel
    @KELLEY-theAngel Жыл бұрын

    So grateful to learn this. Thankyou kindly inside edution.

  • @Joanna_Grace24
    @Joanna_Grace24 Жыл бұрын

    Wow that’s heartbreaking 💔 goodbye $26,000 they all deserve to get there money back . They should change there names to Car nightmare

  • @retired-ub9uq

    @retired-ub9uq

    Жыл бұрын

    No faith in lies

  • @stephenbrown7815
    @stephenbrown7815 Жыл бұрын

    Nothing beats going on a lot with a trusted mechanic and test driving the car. Along with a visual inspection.

  • @AmandaYoungss

    @AmandaYoungss

    Жыл бұрын

    That does Nothing for transferring ownership which is the real problem.... But yeah, I Always bring a real mechanic .

  • @aaliyahhernandez223

    @aaliyahhernandez223

    Жыл бұрын

    They give you 7 days to test drive it and checked out with your own mechanic if you want. If you want to return it, they take it back and refund all of your money.

  • @logancollins6299
    @logancollins6299 Жыл бұрын

    I sold a car last year to Carvana, super easy. Guy took roughly 10 seconds to look at the car and gave me a check.

  • @risabel_
    @risabel_ Жыл бұрын

    “ old beat up RV” i can’t with inside edition 🤣🤣💀

  • @sfeliciano1984
    @sfeliciano1984 Жыл бұрын

    Never trust a vending machine. I saw what happened on Seinfeld 😂

  • @garcia207
    @garcia207 Жыл бұрын

    The Carvana displays reminds me of my brother’s Hotwheels toy collection. One set he had was a small tower with a working elevator that you can raise or lower the car to each level that had two car holders on each level, one on each side of the elevator. We still have that toy.

  • @theenzoferrari458

    @theenzoferrari458

    Жыл бұрын

    Cool story but I don't think anybody remembers asking. 😕

  • @scottnichols3685

    @scottnichols3685

    Жыл бұрын

    I remember that Hot Wheels Toy.

  • @killwalker
    @killwalker Жыл бұрын

    She flew across the country to: BUY A CAR FROM A VENDING MACHINE. She should have known better.

  • @mikesapp3241
    @mikesapp32413 ай бұрын

    Legend has it, that if you hit the car vending machine in just the right place, you get TWO cars!

  • @speedyme200
    @speedyme200 Жыл бұрын

    When your put your money in but the car gets stuck in the vending machine

  • @edwardvalivonis23

    @edwardvalivonis23

    Жыл бұрын

    And you yell Nooooooo

  • @John-1984
    @John-1984 Жыл бұрын

    From what I've heard, Carvana only had $316 Million in December, which sounds like a lot until you find out they lost $1.5 Billion the first 9 months of last year. I figure they're probably on their last leg.

  • @thomasborduas6834

    @thomasborduas6834

    Жыл бұрын

    Remember covid?

  • @DexSmith-md5ti

    @DexSmith-md5ti

    5 ай бұрын

    Naw they don’t have much over head ..plus they buy so low and sell higher than market

  • @alphadrone06-aerialimagery47
    @alphadrone06-aerialimagery4710 ай бұрын

    Our experience with Carvana was terrible. The delivery time was from 11am-2pm EST. 2pm passes, but we get no call, no notification, nothing. We call to follow up, and were told to wait another hour or so. Carvana would not give us a valid ETA on the late delivery. Calling this unprofessional and lack of customer focus is understatement. We would not recommend buying or selling a car from Carvana.

  • @davidpetersen5570
    @davidpetersen55706 ай бұрын

    Omg! I had the same experience with Carvana, and my Mini. It took FOREVER to get it registered, the car went in for 18 repairs, and THEY LOST MY CAR IN SHIPPING FOR MONTHS!

  • @JonJonChannel
    @JonJonChannel Жыл бұрын

    Who the hell buys a used car without test driving first?

  • @rags2riches879

    @rags2riches879

    Жыл бұрын

    Lol those people but they give you 7 days

  • @mauldin128

    @mauldin128

    Жыл бұрын

    Women

  • @user-ho1ih1uj6w

    @user-ho1ih1uj6w

    Жыл бұрын

    Women lol

  • @EcoJulie-vx6rx

    @EcoJulie-vx6rx

    Жыл бұрын

    That’s what I’m saying

  • @rags2riches879

    @rags2riches879

    Жыл бұрын

    Fr tho only scammers buy cars from them

  • @annarcassell313
    @annarcassell313 Жыл бұрын

    If it seems too good to be true it probably is 😭

  • @ge2623
    @ge2623 Жыл бұрын

    Wow. Who would have thought buying a car online, sight unseen, from a company that sells them from vending machines would be a bad idea? What's next? Picking up drunk, total strangers at 3:00 A.M. in your own car? Or renting your house to strangers for a few days? Geniuses.

  • @patriciacyzauskas4067
    @patriciacyzauskas40679 ай бұрын

    I. Too, had a nightmare experience with Carvana. Long story short, I never was given title so the car could be registered in CA. After 3 months and driven 5k miles, I gave the car back and eventually did get a full refund minus a $23 fee from DMC to dive the car almost 5 hr to turn it in, no reimbursement for gas spent to do so. The agent I worked with almost daily since I bought the car told me to think of it as a free car rental. NO, it was a nightmare!!!! I will NEVER buy another vehicle from them nor any other such dealers!!! I wish I knew a lawyer that would take on a class action suit against them!! I turned in the car over a year ago now. How can a company be such a crook?

  • @jimb.7523
    @jimb.7523 Жыл бұрын

    *Looks like Carvana is trying to compete with Hertz in filing police reports for /stolen/ vehicles....*

  • @FlowerGirlVJV

    @FlowerGirlVJV

    Жыл бұрын

    Jesus Christ loves you he die in the cross for you! He is not against you here for you. Don’t forget to read the holy Bible.

  • @jimb.7523

    @jimb.7523

    Жыл бұрын

    @@FlowerGirlVJV Hard pass.

  • @acooleym

    @acooleym

    Жыл бұрын

    @@jimb.7523 For real. A REAL REAL HARD PASS.

  • @acooleym

    @acooleym

    Жыл бұрын

    @@FlowerGirlVJV Go tell other people about your magical man in the sky. We don't want to hear it. Ya got it?!?!?!

  • @FlowerGirlVJV

    @FlowerGirlVJV

    Жыл бұрын

    @@acooleym it’s sad how you threw out the invitation to heaven I love you I will pray for you

  • @tabora_
    @tabora_ Жыл бұрын

    She may be "ruined" for the time being, but she WILL bounce back. They're going to REGRET this, especially to those other "700" people that lawyer talked about.

  • @eckankar7756

    @eckankar7756

    Жыл бұрын

    She's a hefty chick working for uber for a living...she's got a history of bad decisions under that stretched out belt.

  • @themanifestorsmind
    @themanifestorsmind Жыл бұрын

    I just ordered my second car from Carvana. First time was 2018 and the process was seamless. Loved the car, paid it off early, and have since sold it. I've got my fingers crossed that my delivery next week goes as perfectly as the first time. I had heard of the issues, but I still went through them due to my first experience being so positive.

  • @matthewliberatore3832
    @matthewliberatore3832 Жыл бұрын

    Fly across the country, not look at the tires , not inspecting the car when picking it up…. Sounds like a lot of bad decisions

  • @vagramvardanyan9407

    @vagramvardanyan9407

    3 ай бұрын

    Exactly, also she could have gotten a rental from lyft and uber until her registration came through, she blaiming all of her bad decisions on others.

  • @Jenniferslife01
    @Jenniferslife01 Жыл бұрын

    I got mine about 6 years ago and never had an issue. I feel bad for everyone that this has happened to

  • @tashacanney2362

    @tashacanney2362

    Жыл бұрын

    Cap 🧢

  • @sabir1208

    @sabir1208

    Жыл бұрын

    ​@Tasha Canney my cousin got one and didn't have an issue either. Yall just like saying thay dumb ass word to people

  • @ccb6013

    @ccb6013

    Жыл бұрын

    Perhaps that was before they started falling apart from the inside. I personally don't recall hearing bad things about Carvana as far as 6 years back.

  • @ccb6013

    @ccb6013

    Жыл бұрын

    ​@@sabir1208 Simple minds _love_ overusing that word.

  • @dee_havok138

    @dee_havok138

    Жыл бұрын

    Same! We got ours 4 years ago. Never had any issues and it was a lot of fun. We live just minutes from Carvana so we did the vending machine. Our vehicle is still in perfect working condition. We kept up with all maintenance.

  • @naturaltopaz
    @naturaltopaz Жыл бұрын

    As for title/reg, it may be out of Carvana’s hands. It can take months depending on how backed up the DMV is. Which is why you don’t buy a car out of state. I work for a company that deals with the DMV. I’ve seen them take 6 months to finish up a transfer of a used car from out of state (and we have smog inspections here so it can make it worse). When it comes to car buying, buy local.

  • @sarahcrain792

    @sarahcrain792

    Жыл бұрын

    Just because you buy a vehicle out of state doesn’t have anything to do with the smog inspection all you need is the title of the vehicle to take to your local DMV for buying privately owned vehicles Some people even buy vehicles from car lots out of state and smog has never been a issue it depends on if you live in a county or state where they do have smog inspections I believe a lot of states have smog inspection it just depends on what county you live in because some county’s do not require smog inspections

  • @dg7438
    @dg74382 ай бұрын

    I wanted one car, but they make you pay for 1890 shipping and no way to pick it up. How lame is that.

  • @Littlethelion
    @Littlethelion Жыл бұрын

    The fact that I was just served an ad for Carvana before this video started is just absolutely hilarious to me.

  • @playthatagainbruh394
    @playthatagainbruh394 Жыл бұрын

    Wow. My experience was completely different. They delivered the car to me (didn't have to go to another state). They also got me the temp and the regular tag a month later. This was 2 years ago for me in florida

  • @bethanyoneal5789
    @bethanyoneal5789 Жыл бұрын

    I’ve heard bad things about Carvana. I got my car from a dealership that has been around for decades. I’ve had no issues with them.

  • @BreeziDeezi
    @BreeziDeezi Жыл бұрын

    They’ve ramped up the ads around tax time but they still don’t measure up to the amount of stories like this ❗️

  • @tamaraheater9695
    @tamaraheater9695 Жыл бұрын

    It happened to my son, it took almost a year for them to correct! These people have to be licensed and bonded. If they do not give title and registration, make a complaint with their bond insurance. Make sure you GET the name of their bond insurer at the beginning of the transaction!

  • @pamady276
    @pamady276 Жыл бұрын

    If you don't know anything about used car, it's better to ask help from your friend who understand about it or hire mechanic to check it up for you. I know it will cost a money, but it will save you a lot for long time

  • @JasonT850
    @JasonT850 Жыл бұрын

    They have a 4.7 out of 5 star rating on their website because they bought those ratings. I have heard so many different stories negative stories about Carvana.

  • @jdbrooks2226

    @jdbrooks2226

    Жыл бұрын

    I was in a Fraternity is 1985. On Saturday afternoons, this guy would bring over a 16 gallon keg of beer and sacks and sacks of surveys in bags. They would be 20-25 of us sitting around filling out surveys for 3 hours, while consuming the keg of beer, and then putting them in envelopes. After that, I have NEVER ever believed in ratings.

  • @lelee115
    @lelee115 Жыл бұрын

    You know Carvana is wrong when they refuse to do an interview

  • @mszafran51
    @mszafran51 Жыл бұрын

    This is exactly why I prefer actual car dealerships, rather than automated “easy” systems!

  • @bluejedi723
    @bluejedi723 Жыл бұрын

    I missed the reason why she had to fly several states over to buy a car. Wasn't there something in her price range more local to her?

  • @babblesp1367

    @babblesp1367

    Жыл бұрын

    I had wondered that too.

  • @popcorn5130

    @popcorn5130

    Жыл бұрын

    It sounds like she wanted to experience the vending machine. Meh, it probably saved her the $600 out-of-area delivery fee. When I shopped on Carvana, I just planned on delivery, so I had no idea where the car was coming from... and didn't really care. When I learned that the car I ordered was in Arizona, I almost flew from Wisconsin to Arizona to pick it up. My sons live in AZ and getting the car from a vending machine would've been a unique experience. Ultimately, I decided to have the car delivered (it was a 3-year-old Camaro SS with only 5,000 miles on the odometer, so I really didn't want to add all those miles on the drive home).

  • @bluejedi723

    @bluejedi723

    Жыл бұрын

    @@popcorn5130 I don't for one second believe the *ONLY CAR IN AMERICA SHE COULD AFFORD OR WANTED WAS IN CALIFORNIA OF ALL PLACES* Carvana effd her over, but there was no need to fly to Cali and drive the car back considering she was in South Dakota. Come one, she's telling me there was not a single car she would be just as happy with and in her budget that didn't include a plane ticket to southern California?

  • @_Tracy_B

    @_Tracy_B

    Жыл бұрын

    Honestly I thought this story was a little overrated.I mean you spend money to fly all the way to California to get your car that makes no sense. Then I don't really understand this? Other couple OK they got pulled over but then at the end they're? Like cool. Yes a bunch of outstanding issues OK well? That's not carvana's fault and then I don't understand why she lost her job. She never said again don't know why that's carvana's fault

  • @popcorn5130

    @popcorn5130

    Жыл бұрын

    @@_Tracy_B LMAO! Another one that thinks she went to California. How can you comment an opinion on the story when you can't even get the facts straight? And the couple explained that the car was impounded and they currently don't have a car - it's not too difficult to think maybe they lost their jobs due to lack of transportation. Comprehension is important. I suppose his traffic issues aren't Carvana's fault, as he shouldn't have driven the car until it was properly registered, but, If Carvana had gotten the car registered properly in a timely manner, he wouldn't have been stopped in the first place. Hmmmmmmmmm.

  • @TBT10k500
    @TBT10k500 Жыл бұрын

    It amazes me how Carvana is still even around

  • @edwardvalivonis23

    @edwardvalivonis23

    Жыл бұрын

    It amaze me how sleepy Joe is still around😆

  • @suzettekogut243
    @suzettekogut2437 ай бұрын

    Wow, I'm so sorry to hear about.

  • @piercesmith5067
    @piercesmith5067 Жыл бұрын

    I currently work for Carvana, and I've seen cars sold to customers not being right up to ship shape, or some cars with dents in them that weren't there on the website. Carvana was a great company in the beginning of 2020, and they kept buying and buying, new car lots, new Carvana car towers, and a bunch of other things. I'm thinking on leaving here soon or may be laid off due to them losing money. Carvana really needs to step up their game if they want to survive and keep going because if not, they will definitely go bankrupt here soon.

  • @gbrown932

    @gbrown932

    Жыл бұрын

    At least put some pretzels or doritos in that machine. When the car gets stuck they gonna shake the hell out of it.

  • @alg003
    @alg003 Жыл бұрын

    She flew across several states to buy a car- when they can deliver it to you.

  • @cooldaddyslick6869

    @cooldaddyslick6869

    Жыл бұрын

    She wanted to take a road trip. Ain't nothing wrong with that.

  • @Anon29547
    @Anon29547 Жыл бұрын

    How can they legally not transfer ownership?!?That’s ridiculous!!!! Thank you for speaking out, NEVER BUY FROM CARVANA

  • @Jabberwockybird

    @Jabberwockybird

    Жыл бұрын

    It's your responsibility to switch the tags. Have you ever bought a car before?

  • @madatarchives8725
    @madatarchives8725 Жыл бұрын

    Bro you see that car shake and that RV when she got in she BROKE the shocks.

  • @MusicBoxAlsoWater
    @MusicBoxAlsoWater Жыл бұрын

    At least when I got my car from them, they had a 7 day return policy. I took my car to a mechanic and had it checked out bc I didn't fully trust that their total car check was legit. Anyways, got it checkout out and everything has been good since. I feel bad for these people.

  • @aadam909
    @aadam909 Жыл бұрын

    I bought a car from them in 2019. The process was every bit as easy as they described. It was like a dream. Then I bought another car from them in 2022. It was an absolute nightmare. They couldn’t do ANYTHING right.

  • @gbrown932

    @gbrown932

    Жыл бұрын

    Why not by from your local dealerships?

  • @Theofficial_a.r.15
    @Theofficial_a.r.15 Жыл бұрын

    Not gon lie pretty funny how the most replayed part is when he says “ living in her old beat up RV” 😂

  • @hummerguy

    @hummerguy

    Жыл бұрын

    Because the RV doesn't looks beat up at all lol

  • @IRaoulDuke
    @IRaoulDuke Жыл бұрын

    I had an excellent experience with them. They give you insurance for 30 days that pretty much will fix anything you find. I got 4 new tires, and some buttons were sticking and got the whole panel replaced. Cost over 2300$. You have to take your car to get inspected by a dealership any if you find anything wrong it is covered.

  • @doinitlive3015

    @doinitlive3015

    Жыл бұрын

    I’ve had zero problems with the car I purchased from Carvana.

  • @kennyfrye1232

    @kennyfrye1232

    Жыл бұрын

    This is probably a Carvana employee 😂

  • @besomewheredosomething

    @besomewheredosomething

    Жыл бұрын

    @@kennyfrye1232 Right, because NO ONE has had a good experience?

  • @javiermelgar5586
    @javiermelgar5586 Жыл бұрын

    I almost did it, good thing I didn't lol

  • @SL-pg4dh

    @SL-pg4dh

    Жыл бұрын

    Same bro

  • @jasonjohnnson6030

    @jasonjohnnson6030

    Жыл бұрын

    yeah i was about to buy a lexus from it after i saw this video i said oh hell na i change my mind

  • @kiprana6565

    @kiprana6565

    Жыл бұрын

    I’m glad you didn’t, literally waited so long for my tags.

  • @TheRainbow
    @TheRainbow Жыл бұрын

    I bought my car from them. They put new tires and brakes before they delivered it to me, didn't have any tag problems. It was from out of state so it needed inspected, they sent me the money back I paid for the tags, taxes and title plus the money to have it inspected. I had 7 days to return the car and a warranty if anything was mechanically wrong with the car. It had 32k miles on it when I bought it and I got a carfax. It has 41k now but I don't Uber in it. I drive it to work and every day places. I didn't have one issue and still haven't

  • @pollito7275
    @pollito7275 Жыл бұрын

    Inside Edition didn't have to roast her home like that! 🤣😂

  • @antoinefowler3607
    @antoinefowler3607 Жыл бұрын

    Damn that escalated quickly

  • @avocado9570
    @avocado9570 Жыл бұрын

    I got my car though carvana. They canceled on my a few hours before delivery 3 times. The 4th time I finally get the car. I had to keep taking days off from work and my boss thought I was an idiot. Then my plates expired. I was able to get temporary ones and finally got my plates. I’ve had the car for 2 years and haven’t had any issues with the car itself. But it was a nightmare to actually get the vehicle

  • @gbrown932

    @gbrown932

    Жыл бұрын

    Why not just go to your local dealerships?

  • @avocado9570

    @avocado9570

    Жыл бұрын

    @@gbrown932 the price was far more affordable than anything I could find locally at the time

  • @missdesireindependance5194
    @missdesireindependance5194 Жыл бұрын

    All those people who got charges need to sue Carvana and have their charges legally dropped. I rather go to a local dealer than to deal with a company like this.

  • @chief7545
    @chief7545 Жыл бұрын

    The fact I got a carvana commercial before this video 😂

  • @thisissnake716
    @thisissnake716 Жыл бұрын

    Carvana tryed to sell me a repo and I said pick up your car. I never drove it. They never picked there car up and a few mouths later they say I owe them 4000 for lat fees and it hurt my credit.they need to go down.They also never sent a plate on top of that.

  • @interpolisawesome
    @interpolisawesome Жыл бұрын

    Used to work for a similar company and realized these companies put the product on the market before having the title in their possession. Then when a customer falls in love with a vehicle they spend all their hard earned money just to have a car they can't drive cuz the title is in transit and hasn't been processed from where that company bought it from which is usually auctions and they have a terrible way of handling titles.

  • @awesomelizard8036
    @awesomelizard8036 Жыл бұрын

    She probably broke the car just getting in it

  • @edwardvalivonis23

    @edwardvalivonis23

    Жыл бұрын

    Definitely

  • @3yearsago287
    @3yearsago287 Жыл бұрын

    Always mechanically check the car before driving away

  • @lady2sakura2006
    @lady2sakura2006 Жыл бұрын

    “They have a 4.7 out of 5 star rating on THEIR website” lmaooo the audacity to use that! 😂😂😂

  • @dennisreynolds9202
    @dennisreynolds9202 Жыл бұрын

    She isn't homeless if she has an RV. It's a nice place to sleep, and it saves you money to get a tiny home..

  • @sambrooks107

    @sambrooks107

    Жыл бұрын

    Plus she probably never saved any money to get an extra car. This lady clearly isn't a responsible person

  • @dennisreynolds9202

    @dennisreynolds9202

    Жыл бұрын

    @Sam Brooks yeah, you always have to put money to the side. It's like $50 bucks here and there. It's not much, but it's something, then nothing.

  • @sambrooks107

    @sambrooks107

    Жыл бұрын

    @@dennisreynolds9202 plus she should just get another job but probably too lazy to do so

  • @dennisreynolds9202

    @dennisreynolds9202

    Жыл бұрын

    @Sam Brooks that could be true, too. But now days a college degree or a career doesn't pay the bills anymore.

  • @AK-sq1jl
    @AK-sq1jl Жыл бұрын

    I've bought 2 cars from Carvana. The first one I bought did have an issue with the Throttle Body within a week of getting it but luckily their warranty covered it and my 2nd one I bought hasn't had any issues at all. It did take them a couple weeks to get my registration to me which was a week longer than they said it would take but it wasn't too big of an issue for me personally. Idk overall my experience has been pretty good with Carvana.

  • @eskieguy9355
    @eskieguy9355 Жыл бұрын

    One problem with online ratings, is that people have a tendency to fill it out right away, which the sellers encourage you to do. So they never rate the full long term experience.

  • @MalluStyleMultiMedia
    @MalluStyleMultiMedia Жыл бұрын

    The last time I bought something from a vending machine was in middle school .. trying to get snickers and Cheetos

  • @bayotic4286
    @bayotic4286 Жыл бұрын

    hmm this is interesting. I have owned my car which I purchased from carvana for about 5 years now and never experienced any these problems. car still runs and drives perfect too

  • @kyleroberts1276

    @kyleroberts1276

    Жыл бұрын

    Why is that interesting? Just because you got lucky, doesn't mean it doesn't happy to many others.

  • @bayotic4286

    @bayotic4286

    Жыл бұрын

    @@kyleroberts1276 no i'm saying interesting as in, i didn't know this was happening to so many people

  • @667mumble
    @667mumble Жыл бұрын

    Hopefully justice will come to help that poor woman who lost her job as an Uber driver and no longer has to be homeless

  • @beearthur0634

    @beearthur0634

    Жыл бұрын

    Since screw the other couple huh?

  • @sclstl

    @sclstl

    Жыл бұрын

    @@beearthur0634 right everyone is ignoring their story for some reason...

  • @Christina-666
    @Christina-666 Жыл бұрын

    Why they gotta add the “old bear up AR” hahaha!

  • @PsychoBenches
    @PsychoBenches11 ай бұрын

    My sister got a car from Carvana, had problems with the shocks so driving on a normal road was bumpy as all hell, and the A/C broke after a few months in 105 degree heat. NEVER EVER buy from carvana, this video is not far from the truth.

  • @AprilLaRae
    @AprilLaRae Жыл бұрын

    I bought my car 4/22 from Carvana and I had to pay the registration fee upfront and it was explicitly said in the terms that I had to license and register my vehicle at the dmv….I wonder why other people don’t have that ability to transfer their car themselves, does it vary state to state?

  • @Jabberwockybird

    @Jabberwockybird

    Жыл бұрын

    Everyone who buys a car needs to register it themselves. This is buying a car. It's your responsibility not the dealers. I assume it is the case in most states. I know firsthand it is for a few.

  • @vagramvardanyan9407

    @vagramvardanyan9407

    3 ай бұрын

    They aren’t the sharpest knifes in the drawer one flew halfway across country to buy a used mazda she claims tires magically went bad after a month and shes now homeless because she couldn’t register her car when lyft/uber have car rentals she could have gotten and worked until her registration issue is resolved.