I just walked in the store and picked up my gateway and left. That was my introduction to Verizon home Internet.

@paultomaszewski1964

11 ай бұрын

Where do you live, because where I'm at I had to have it sent by mail. None of the stores here have the equipment. When the first modem broke, it took three days for the new one to show up. In Augusta GA.

Thanks for the follow-up. Glad you have been having a good overall experience with the service.

I love your "rants" - you are calmest, most reasonable person! I have recently moved and have to choose between Comcast/Xfinity internet and Verizon home internet. I have watched all toir videos in order & appreciate very much you taking the time to explain everything 😊

@disablemycable

Жыл бұрын

Haha, thank you!! - Brian

I appreciate your update about the service after 6 months. This really helped me see it was possible for me! Thanks discussing for passthrough option as I want to use my own router for Wi-Fi.

@disablemycable

Жыл бұрын

Thanks for commenting Sue! Glad the video was helpful to you. - Brian

i just got mine a few days ago and it is working pretty good so far. The only reason I got it because it was cheaper than my regular Xfinity internet. By the way since I did cancel my contract with Xfinity, Verizon will pay up to $500 on the cancellation fee. All I had to do was upload my bill to Verizon and they took care of it.

@disablemycable

Жыл бұрын

Hi Daniel, great, thanks for sharing! - Brian

I bet it was a firmware update to your box. It has to turn off and install the latest firmware, (which can take like ten minutes). Thanks for the six month update. Like you, I still love the service and have no complaints about anything. I can see the tower from where I live. And have incredible speeds. I don’t know if the subscribers are at capacity at this tower. I wonder if it will ever affect my speeds. It has not so far. And like you, I live in a very congested residential area of CA. Michael

@disablemycable

Жыл бұрын

Hi Michael, thanks for the message! Yeah, firmware update is possible. It's weird because the "software version" as reported by the gateway's web portal is still 222656. Yet, I have noticed some changes in the interface, notably, the hack to get it to display the signal strength bars no longer works. I wonder if they are updating firmware somewhere else without updating the version number...

Thanks for the helpful videos on your experience. Their account registration step of the process still sucks as of June 21.

@disablemycable

Жыл бұрын

Ah, that is unfortunate. Thank you for sharing that information. - Brian

I have had the Verizon 5G Home Internet for about a year, and I will take it anytime over the lovely Spectrum alternative. The only issue that I have with it deals with the location. I thought it was just me, but Verizon says that it is system-wide. For some reason, it doesn't use the location of the nearest cell tower, and that totally screws up all "helpful" websites that use the location to prefill fields on their website. In the space of a day my laptop/iphone/ipad can think that I'm in 3-4 different cities. I constantly have to change zip code/addresses/whatever to see local information. But - that is better than the cost and outages from alternatives.

@disablemycable

Жыл бұрын

Interesting, thanks for sharing! I never allow sites to use my location so I guess I didn't notice. - Brian

Thanks for this man. I am interested because i dont need that much mbps. And apparently if i switch its a 80 savings. Insane. Gotta wait til monday tho.

I'm on my second modem after three months. ( have the service now for about five months ) Took three days to get the new modem. ( can't pick up at any store here in Augusta GA ) Speeds have been ok, but we have the 300 to 1 gig plan and the best we get is about 200.( 130 to 150 on average ) We asked what's up and they said we would be lucky to get even 300 in our area. Wish they would have told us that when we signed up would have got the plan below which is the speed we get anyway. Gaming is a bit of an adventure, very laggy a lot of the time. So if you game at all, this could be an issue.

@disablemycable

11 ай бұрын

Thanks for sharing - very useful info! - Brian

I have been having Verizon problems with my phone for over a year why I’m not getting it yet

I've had Verizon for 20 years in various forms. I just moved from NYC to Chicago & I had FIOS before, which was amazing, but it's not available in Chicago. I got 5G wireless home internet after moving because I had to cancel my Fios anyway & I didn't have time to research. BIG MISTAKE! The download speed is ok around 300mbps..but upload today was 0.15. I work remote from home & have to upload graphic files which are huge. Even at 20 for uploads, it took 45 min to send a 17MB email. Dropbox doesn't like it either. I've had it 5 days...I can't work with the upload speed situation. I've gotta go back to wired. Also it's only $10 less than FIOS was where I was clocking over 900mbps...which I don't think I was even paying for that high speed. Verizon is also very confusing. I could NEVER see my internet/cable info online with FIOS & now that I have 5G internet...same thing...everytime I went to click the link they sent, it's broken or I don't have "access".

Thanks for the video! How does it work with Teams/video calls?

@disablemycable

Жыл бұрын

Hi Charlie, it has worked great with every video call service I've tried including Microsoft Teams, Zoom, and Ring Central. - Brian

@charliehermes7886

Жыл бұрын

@@disablemycable thank you! I appreciate it! I’m unable to connect to my works VPN with the Verizon router this morning. Any known fix for that?

@disablemycable

Жыл бұрын

@@charliehermes7886 Was it working before? Are you in IP Passthrough mode?

@charliehermes7886

Жыл бұрын

@@disablemycable today is the first time I’ve had to use it, just picked it up yesterday after the work day was over. I’ll try that! Thank you!

@disablemycable

Жыл бұрын

@@charliehermes7886 I should have mentioned that Passthrough mode will only help if you're using an external router with the unit. If you're using the onboard Wi-Fi router, Passthrough mode will shut off Wi-Fi, which is not what you want. If you're using the onboard router, you might need to talk with your company about appropriate gateway settings for the VPN... Let me know what happens!

Do you use Antivirus software for your computers which VZ does not provide? You think 5G in unhackable?

@disablemycable

Жыл бұрын

I don't rely on my Internet service provider for antivirus. Avast has a free antivirus for Mac and PC. There's also Windows Defender. You should be running some form of antivirus regardless of your ISP. - Brian

Without my router its 240mb/s connected to router its only like 60mb/s. Have linksys mr9600 router.

@disablemycable

Жыл бұрын

Hi Rob, Hmmm, that is a modern router so it should go full speed... If you are using Wi-Fi, try using Ethernet just to make sure it's not a Wi-Fi issue. If already testing using an Ethernet device, try putting the 5G gateway in passthrough mode: www.disablemycable.com/blog/wifi-router-verizon-5g-home-internet-gateway/ - Brian

Anyone have experience with using this service and having multiple streaming devices? We will typically have 4 devices streaming at a time.

@disablemycable

11 ай бұрын

Recommended bandwidth for 1080p video is only 5Mbps, so as long as you get the 300Mbps service you should be OK (typical speeds will be less than that). - Brain

Has the price gone up since they launched this? I just saw a video from a year ago saying it was only 35 bucks for Verizon customers but they charged me 60 a month and I am a Verizon customer

@BrianShim

Жыл бұрын

Hi Peter, unfortunately, only certain Verizon plans qualify for the discount. You'll have to read the fine print. Kind of deceptive if you ask me. Best, Brian

@y2kroxy

Жыл бұрын

@@BrianShim The Verizon Start Unlimited doe not qualify for the discount. It may worth upgrading your wireless plan (mine was like $10 more) and then qualify for the saving.

How many devices are connected to your Verizon device? Verizon tells me it only allows 10 devices?

@BrianShim

Жыл бұрын

Hi Keith, I use an external Wi-Fi router with my Verizon gateway, so there are no such limits. I've read that the Verizon gateway is limited to 10 devices on 2.4GHz and 30 devices on 5.0GHz. I think I have about 12 devices connected at any one time. If you have any issues, just use your own Wi-Fi router. Here's how to connect it to your gateway: kzread.info/dash/bejne/n6VrpJamk5jZgag.html

Question for anyone - Does anyone know if I am unable to get service (No availability in my area) if I can use an address somewhere else to sign up? My parents live about 15 miles away and they have availability. Can I use their address for service at my apartment?

@disablemycable

11 ай бұрын

I have read online that people have done that and it works. It is against Verizon's terms of service, but I haven't heard of any negative repercussions so far. - Brian

@thomasguerra6810

11 ай бұрын

@@disablemycable thanks Brian. I actually called a rep and he said “I can only confirm it will work at your parents house, you’re more than welcome to try it else where”. So I think that confirms it :)

@BrianShim

11 ай бұрын

@@thomasguerra6810 Haha, thanks for the info! - Brian

Just watched your video on your original sign up for the Verizon 5G Home Internet, and then your follow up several months later. I have to agree about the problems with signing up to set up a new account. I also do not have Verizon phone service or any other connection to the company, so this was a brand new account for me also. I think the problem partly is that they hand out a phone number linked to the box based on one that was recently canceled in your local area (in my case area code 720 in Denver). Until I got the box and turned it on (very simple as you noted), the website still seemed to be hung up with information from the prior holder of that phone number. Finally, after I activated the box, I was able to get the website to recognize my phone number information, get a password set up, bank account etc. as you related. Perhaps they should instruct new accounts to wait until they have turned on the box before trying any account set up instead of sending me numerous emails - get your account activated, do this to acknowledge your sign up, etc. - none of which worked until the phone number was released to perform its new role (at least that was my impression). Thank you very much for your analysis, we replaced very slow wired DSL through the phone company, that was reliable but only up to 20MBS and no hope of major improvement (ie no fiber coming to our area).

@disablemycable

Жыл бұрын

Hi Ben, thank you for your comments and for sharing your findings! It’s clear that Verizon hasn’t fixed their signup problems. Good advice about waiting to sign up. Hal’s it’s working for you now. Best, Brian

@ill4683

Жыл бұрын

Yea I’m stuck in an area where apparently the town is in a contract for 100 years for no new Wi-Fi company’s to come through so I’m fucked for life I’m here due to my gateway giving 20 mbs over 875kbs I’m in pain

The app still sucks I had to order it twice and I still ain't get nothing wtf