THANK YOU TO WISE STAMP FOR SPONSORING TODAY'S VIDEO!
Check out WiseStamp to create your own email signature for FREE - bit.ly/JaniesSweets_WiseStamp
Use my code janiessweets35 for 35% OFF the first year of your Premium subscription
Hello my pretties. Hope everyone is having a great day! I made a video a while back all about customer service and I wanted to follow up with how to actually interact with your clients professionally. Many of us stumbled upon our business from a hobby and customer service and client relations doesn't necessarily come as a second nature to us. Many things we may think are ok to say can come off as dismissive or even offensive to potential clients. In this video I'll help you identify some mistakes you may be making when dealing with a client and how to correct them easily. It is a longer video so I have provided you with time stamps in case you'd like to jump to a specific section but I'd highly recommend watching the entire video because it is definitely jam packed with some great info. Please feel free to ask me any questions in the comment section. As always, hope you enjoy!
TIMESTAMPS:
00:00 INTRO
01:40 INTERACTION THROUGH E-MAILS
10:05 INTERACTION OVER THE PHONE
15:06 INTERACTION OVER SOCIAL MEDIA
19:20 ACCEPTING AN ORDER
20:16 REJECTING AN ORDER
24:04 CONCLUDING TIP
Follow Us
WEBSITE
www.janiessweets.com
FACEBOOK
Janies-Sweet...
INSTAGRAM
/ janies_sweets
EMAIL
ContactJaniesSweets@gmail.com
You can still join the WEDDING CAKE BUSINESS 101 CLASS EARLYBIRD WAITLIST: www.janiessweets.com/wedding-...
FIND MY:
CAKE COST CALCULATOR: www.janiessweets.com/product-...
CAKE CONTRACT: www.janiessweets.com/product-...
WEBSITE TEMPLATE: www.janiessweets.com/product-...
MY POPULAR RECIPES:
EASY MERINGUE BUTTERCREAM: • (NO HEAT) EASY MERINGU...
ITALIAN MERINGUE BUTTERCREAM: • ITALIAN MERINGUE BUTTE...
VANILLA CAKE PERFECT FOR STACKING: • THE SCIENCE BEHIND HOW...
HOW TO MAKE HOMEMADE FONDANT with or without marshmallow: • HOW TO MAKE FONDANT WI...
VIDEOS THAT MIGHT HELP:
CAKE CONTRACTS: • HOW TO CREATE A CONTRA...
HOW TO GROW YOUR HOME CAKE BUSINESS: • HOW TO GROW YOUR HOME ...
HOW TO ACCURATELY PRICE YOUR CAKES: • HOW TO ACCURATELY PRIC...
HOW TO COVER CAKE IN FONDANT: • HOW TO COVER DUMMY CAK...
LAST VIDEO:
• HOW TO MAKE THESE TREN...