Got the exact same problem

May you have the solution, I met the same problem.

Did you ever figure out what was the problem? Or did Tineco replace it under warranty?

I figured it out. The motor is stuck. You need to dissemble the motor and manually rotate the fan back in forth using a screw driver. Eventually the spin will come and be super loud.

@virajpatel9859

Жыл бұрын

Did you have to take apart the motor or did you do it through a vent?

@zagorakompo917

Жыл бұрын

Hast du das Problem gelöst? Habe das selbe Problem.

Hi all together. I had a similar issue with 2 Tineco A11 and was able to solve it today. I have disassembled the motor and checked them. The first one had a very dirty mainboard. The dust led to a short circuit. After cleaning everything was ok. The 2nd one had broken wire between one of the coils and the mainboard. After soldering and cleaning it's working fine

@wendybergerson

8 ай бұрын

Can you share how to go about getting in and clearing motor? Same issue here

The solution is to throw it away. It’s a piece of shit. The first one had the same problem. Had my first one for four days and it had the same problem. Walmart would only exchange it for the same one broke into days.

Same issue here. Spoke w/ customer service. She said sounds like a motor issue. Said they can send a replacement motor, without a new battery or the accessories for $89. The new motor comes with a two-year warranty. Not sure I want to buy in to the same problem.

@myNEONCITY

Жыл бұрын

Did you have yours for over 2 years before you had the problem?

Something is stuck inside the motor , I’m sure of it . Sounds like the motor was restricted judging by ear sound which would power down instead of burn up right ?

My 27mo old A11 did exactly the same thing. Troubleshooting proved both batteries were fine and fully charged. The problem was the two 470uf 35v start-up capacitors on the motor control board had failed. Replaced them and the vacuum runs & charges like new. The control board is attached to the top of the motor so the whole head has to be disassembled; not a terrible job though. Be sure to use the same low profile caps that are in there. 1st bought Panasonic thinking they'd be higher quality than the OEM but they were too tall to fit. Had to go with Chinese knock-offs. $6 for 10pcs on Amazon.

@monicakim9143

Ай бұрын

Commenting so I can find this later

Any solution I'm having a same issue

I am having the same problema Bro. Don’t know what to do , I think it’s not her battery issue

It is designed not to run when the prefilter and dustbin compartment isn't attached to keep dirt from going into the motor. It's in the Owners Manual.

@Surfishy888

Жыл бұрын

Also, the Manual says never to hold the vacuum head upside down after or while you have removed the filters for cleaning. I noticed too that there was no HEPA filter in the compartment behind the motor in your vacuum. It could be that your motor is clogged up with vacuumed dirt. There should be a MAX (maximum) marking on your dustbin to let you know that accumulation of dust shouldn't go high enough to spill over into the motor chamber. The dustbin really doesn't hold a lot and needs to be changed often on bigger cleaning jobs.

Worked for 5 months. Now the exact problem

Same issue bought a new charger cause it would not charge at first and it still dosent work am I gonna buy a new battery ? not sure if the vaccum worth it.

Same issue here. Just stopped working one day after working the day before. Guess I'll try the spin the motor suggestion and see...

@61StileLibero

11 ай бұрын

Did you solve the issue? I have the same

I had the same exact problem (same sound and blinking lights) and was able to fix it by changing the 2 capacitors that are inside the motor in the top PCB

@koningklootzak7788

Жыл бұрын

Hello. Are capacitors the black cylinder shaped ones? May I know how you figured out they were bad? Did you de-solder and test them with multimeter?

@TheKikzter

Жыл бұрын

@@koningklootzak7788 those are the ones, and yes that is exactly what I did. I wasn't getting the expected readings and since they are pretty cheap I just bought them anyway. If I remember correctly there are only 2 of them.

@koningklootzak7788

Жыл бұрын

@@TheKikzter Do you remember the details of the test? Settings on multimeter and expected value when testing? I have multimeter but don't exactly know how to test it. Did you have to take PCB off from the top of the motor too?

@TheKikzter

Жыл бұрын

@@koningklootzak7788 yes, unfortunately the only way to test the capacitor is to remove it completely ( as far as I know ) you need to set your multimeter to capacitance measured by Farads and basically whatever it says on the side of the capacitor is the reading you should get. Be careful with capacitors they hold charge and could zap you, try to ground them first.. look at a video tutorial from KZread. Also those capacitors have polarity, one side is negative and the other positive make sure to connect accordingly

@koningklootzak7788

Жыл бұрын

@@TheKikzter thank you very much. Your input is very much appreciated. I'll test them soon.

I have the exact same problem since today. It was working fine until yesterday. So weird china.

Same issue. Anyone figure it out?

Hallo, konnten Sie das Problem lösen ? LG

I've experience exactly the same issue..any solution how to fix it?

@sergioideo4031

2 жыл бұрын

disassembled does not work dumb

@carlossantiago1114

2 жыл бұрын

@@sergioideo4031 wow nice thanks for the clue you dumb a**, don't you think we have tried that 🤦‍♂️

@carlossantiago1114

2 жыл бұрын

@@sergioideo4031 it still doesn't work

@julior7777

2 жыл бұрын

any solutions?

@azenetharteaga5975

9 ай бұрын

I have the same problem! Any solution?

Any solution?

Same issue here. Bought a new battery and it didn’t fix it. Did you find a fix?

@myNEONCITY

Жыл бұрын

Every find out what happened?

@TheReaIist

11 ай бұрын

⁠This is a motor problem. If you look at the way the vacuum is set up there’s essentially a giant open hole directly above the dust bin. Therefore, if you don’t empty this vacuum frequently or keep it upside down for extended periods of time you risk getting dirt into the motor which will clog it & stop it from functioning. MAJOR design flaw on Tinecos end… Atm I’m in the same exact boat. I emailed Tineco & they shipped me out a new battery which didn’t fix anything. I will now attempt to take apart the motor & dislodge it by hand@@myNEONCITY

I am facing the same problem. How to solve it

Hast du das Problem gelöst? Habe das selbe Problem.

@nash5613

Жыл бұрын

Wir auch

@ferhatguclu3496

Жыл бұрын

@@nash5613 Bei mir war der Motor Defekt habe Tineco kontaktiert die haben mir ein neues geschickt. Hatte Glück da es noch in der Garantiezeit war.

It's most likely the battery or the motor, try a new battery charger

@koningklootzak7788

Жыл бұрын

Motor