Customers are taking control, and intelligent assistants enable them to do so in their own words. In this session, Opus Research’s top analysts unveil the latest version of the "Intelligent Assistant Landscape" and describe how contact centre elements, like speech analytics and knowledge management, are being integrated with speech recognition, natural language processing and automated chat to simplify the digital transformation of customer care and commerce.
Speakers:
Derek Top, Director of Research, Opus Research
Amy Stapleton, Analyst, Opus Research