The Best of British | S03 E01 | The Hotel | Full Documentary | All Documentary
Although Mark has put the hotel up for sale, the doors are still open and the staff have their jobs, but Mark is looking for a buyer before the summer comes to an end. Meanwhile, Mark asks reservations manager Alison to step into his shoes and run the hotel. Alison is far from convinced but agrees to do it "on a trial basis".
The Hotel reveals that behind the doors of every hotel lies an extraordinary story. Focusing on a busy hotel, this format is a fly-on-the-wall series that captures the daily escapades of the hotel’s staff and guests.
From the constantly changing rotation of hotel guests, some more difficult and hard-to-please than others, to the hotel staff and their daily challenge to keep things running smoothly, promote the hotel, keep the rooms filled, and deal with their guests’ sometimes surprising and shocking demands.
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Пікірлер: 344
I love the head chef. That bit at the end with the cheesecake killed me!
After watching many episodes it's clear Mark is a Jack of all Trades Master of None. Chef and kitchen staff are great.
The convo with Mark’s mum and her friend was hilarious. Dry British humour at its finest.
The scene between Mark and Alison choosing a ringtone is possibly my favourite bit of tv ever.
i would like to have at least 50% of the Mark's enthusiasm in my job
As an “event organiser” how tf does Christian not count how many tickets he’s selling?!
@paulharrison8612
4 жыл бұрын
Exactly but 2016 Christian was Jailed for Freud. If there was no record of how many tickets have been printed then there is no record of how many have been sold and in the pocket it goes I expect. He wasn't jailed for anything he did at the Grosvenor though it was s holiday camp he went to afterward he left here
@naomiemurphy9882
3 жыл бұрын
On the fiddle.
@rmirmi8377
3 жыл бұрын
He moved to Blackpool and did the exact thing when he worked in a bar, he didn't last long when people found out who he was also changed his name to Anthony
@themishmish101
Жыл бұрын
"Christian" if that's his real name , is a professional Con artist.
@ArtistAmyRose
Жыл бұрын
@@themishmish101 his real name is Nigel McCartney
Christian not knowing the number of tickets sold to the ball sounds like he was running a scam, just as he was when he got busted and sent to prison for doing so at the holiday camp.
@graemepatterson
4 жыл бұрын
Christian ended up in prison for stealing from another hotel.
@manwithapan9481
4 жыл бұрын
@@galwaycobs2540 After the Grosvenor was a holiday camp, dunno which one, he was bar manager and cash went missing.
@paulaneary7877
4 жыл бұрын
@@averyvaliant That's interesting, because on one of these episodes I noticed Mark looking at the computer wondering why someone was given a refund and asking why/and who gave the refund.
@hellsbells2028
3 жыл бұрын
Knew there was something fishy about him! I haven't been able to warm upto him something always felt off!
@michellebills1796
3 жыл бұрын
@@paulaneary7877 i
The chef is the only one who cares for the business and is the only one who has a passion for what he does.
@danielhallyt108
3 жыл бұрын
Very true
@davidstevens893
3 жыл бұрын
I wouldnt agree with that, he left at 10pm when they were in the middle of serving up a 4 course dinner.
@mrjules2008
3 жыл бұрын
It didn't seem like he tried that hard. Your chef makes you money by cooking not ordering in cheesecake. £10 per head was ridiculous that cheesecake must've been £2.50 a slice. If he had passion he'd have made one for 40p a slice.
@pasqualinobruno1969
3 жыл бұрын
@@mrjules2008 go away you melt
@johntaylor330
3 жыл бұрын
@@mrjules2008 Correct he has no passion for this place walked out without telling the other chefs were the cake was , and was buying in store made items to sell thats not a chef its a shortcut to laziness
They call Mark 'Basil Faulty' but fact is most of the various guests really liked him and his staff. The hotel clearly needed major update it's stuck in the nineties.
Thought I had seen them all, delighted to find this one! Alison's Morticia Addams hair does her no favours lol
I always thought Christian was the most annoying and most unattractive person in this show, then the jet ski guy comes along!!! What an absolute Pratt.
@TheManHam87
4 жыл бұрын
To add to Christian being that he's also been done for fraud Google him what a scumbag!
@nickfleming3495
4 жыл бұрын
And his eye's are Scarry.
@robthesamplist
3 жыл бұрын
Hes an honest guy trying to have a life...
@jamiej1908
3 жыл бұрын
@@TheManHam87 christian went to prison for fraud, google christian channel 4 the hotel
@rmirmi8377
3 жыл бұрын
Last weare about is Blackpool but I think he's on the run again
How many tickets you print Christain: i just kept printing them Years later went prison for fraud from a hotel he was on the take
12:13 Duper’s delight from Christian there? Vile man. Also my heart broke for Mark a little bit when he hung up the phone from the water company. ☹️
The chef is very smart. He tried to get Mark to think about coatings.
Does anyone else think that Allison sounds like Dawn French, or is it just me. Close your eyes and listen...she's a dead ringer 🤣
@elizabethcotton4659
3 жыл бұрын
She does! You’re right x 🤣
I swear if this place was in any other country it would have been shut down by several authorities
"Christian" understood it perfectly... This is how he embezzled a hotel in Dorset... "He used his access to the tills to concoct an ingenious fiddle in which he entered enormous bogus refunds into the computerised till system. They showed he repaying hundreds of pounds to customers for massive rounds of cocktails but in fact he was pocketing the money himself."
I can tell you all, I would pay extra to stay at the Grosvenor. It was totally unique. I love it!
I am sorry, but my impression of Christian is: 1) he is either smoking 2) he is either complaining 3) but never working properly.
@Eitner100
2 жыл бұрын
He went to jail for fraud. He is as bad as the incompetent reservation manager.
@franmellor9843
Жыл бұрын
4) stealing & fraud .....YES REALLY!!!
@knowitall3503
10 ай бұрын
That pretty much describes most of the staff. Chef not included.
There are some strange people making up this World. "Gary is very confident of his body"..... say no more! Plus he bought a jetski and proud of that. It takes all walks but I for one say we don't need anymore people walking this planet like him :)
Love this thumbs up 5 stars
The frozen cheesecake needed 24 hours in the chillers before servings. Microwaving it will spoil it
Have u got a jet ski? You didnt mention it....
Love this show🌸💕💐
Mark has his hands full with Christian , such a dense drama queen
@graemepatterson
4 жыл бұрын
Christian ended up in prison for stealing from another hotel.
@Nautilus1972
4 жыл бұрын
Mark has his hands full operating on one brain cell.
@rmirmi8377
3 жыл бұрын
And got found out when he move to Blackpool working in a bar helping himself to the takings
I love this
Love this show
That guy who coughed into gloves then prepared food 😔
Mark is very Alan Partridge!🤣🤣
Jetski boy is really SAD he kind of reminds me of that Harry Enfield character, the rich Brummie lol
@naomiemurphy9882
3 жыл бұрын
Jealous??
@isaacjacobs3785
2 жыл бұрын
@@naomiemurphy9882 Who could ever be jealous of an overweight delusional person holidaying in Devon ffs !
@britbyname3620
Жыл бұрын
Not rich at all ,,!!!!
@hellsbells2028
Жыл бұрын
@@naomiemurphy9882 no I spend my money much more wisely.
The guy that thinks the jetski makes him a Big man is delusional.
@rampantram1
4 жыл бұрын
owns a jet ski must be 100 miles from the sea in brum.Always busy working uses it twice a year lol
@chloe01010
3 жыл бұрын
And paying 6 grand for it when that could have bought his family a decent holiday abroad is mad. He seems selfish
@AC-sd6fo
3 жыл бұрын
Probably won it on bullseye
@AC-sd6fo
3 жыл бұрын
No one knows his market better than Mark. He likes the finer things in life better knows how to cater for the lower clas
@TurkishBenAirsoft
2 жыл бұрын
@@chloe01010 So if you work hard and have kids you can't spend money on yourself?
The beer gut on that jet ski guy is disgusting!
@AymeeDonovan
11 ай бұрын
He was nasty.
One of my neighbours is the head off the pillock with the jet ski. The neighbour is a pillock also. I think the jetski is compensating for something else
This feels like watching The Office
"I think I play the tough guy a bit" he says sitting there like Harry Enfield in a tank top and bike chain. 🤣🤣
15:13 Anyone else think the head chef has a Jim Broadbent air about him? 🤔
@lisatyler1515
2 жыл бұрын
Absolutely thought that too....
Actually, Mark seems to be trying, and he does seem to care about and like people. For some reason he makes me want to help him get where he is trying to go. He just needs a bit more organization, and to make more decisions and delegate things like a boss. Christian and also that large dark haired lady with glasses seems to not have a very supportive attitude at any point. She does not seem to be in the habit of saying anything positive or helpful. IMO.
@ramblingrob4693
3 жыл бұрын
That's he's Mum silly
@paulaneary7877
3 жыл бұрын
@@ramblingrob4693 I am not silly. The large dark haired woman I am referring to is his helper, or receptionist. Please refrain from calling people names.
@ramblingrob4693
3 жыл бұрын
@@paulaneary7877 Ooh Alison. why didn't you say her name. silly u.
Guy with JetSki literally looks like he’s about to give birth
@Pighood
3 жыл бұрын
....to another jetski
Honesty what does Alison actually do? Unbearable woman
@neillp3827
3 жыл бұрын
Big
@knowitall3503
10 ай бұрын
All she does is bring negativity to that workplace whilst trying to portray herself as amazing. He should have got rid of her a long time ago. She appears to do f**k all.
@Eitner100
9 ай бұрын
Profiteering and being the parasite she is preying on the goodness of Mark. The same counts for the criminal Christian who went to jail for financial crimes. These two are a greater part of the reason Mark lost the hotel.
@katarzynawalczak3901
9 ай бұрын
She is busy putting her lipstick on and undermining Mark.
The guy with the jet ski needs to get a clue
the chef is the only one with sense
Some people don't need to be seen in their underwear
@bro257
2 жыл бұрын
Especially grabbing his crotch in front of his daughter. Seems like a right creep
What episode is this thanks for uploading not seen this one
With the blade flying out of that drill, I would be terrified if I were that guy with his head in the box. 😳
first time when I see a pregnant man.
@ 13:36 reasonable body haha...deluded..!
First there was the Office now for your amusement its "The Hotel"
What's the betting that kid has never listened to a single Ramones track
Alison eating the bowl of salad in the office 🤣bet she dives in the kitchen for a buffet for herself after it
@ijustdidahugeshit
10 ай бұрын
@@gerrickhanI am a qualified too
Oh Lord the guy put a pair of shoes up on the reception counter
Alison always has food in her mouth !!!
What is Alison's position? What does she actually do other than sit around and get paid?
@a697ag
3 жыл бұрын
and eat
@Scon-bq3xo
Жыл бұрын
We have got an accounts office full of these women .
@katherinehawkes8963
Жыл бұрын
She is a Resavesion Manager but I see ur point
@knowitall3503
10 ай бұрын
Probably editing but she appears to do f**k all, unless her job is to bring negativity to the workplace.
@pauldrewery6313
6 ай бұрын
She was useless.
Mark is one of a kind 😵💫
The lifeguard has the easiest job ever. 99% of the time nobody is there.
@Locutus
4 жыл бұрын
It maybe "easy", but it's a boring job. You can't read a book. You can't use your phone. You can't listen to music. Just sit or stand there being bored.
@stargazing3956
4 жыл бұрын
Locutus yeah I get it, I just kinda meant Mark paying out wages for them when they’re not really used. I understand the need to have one though.
I'm feeling very sorry for Mark..his a wonderful person..❤❤❤
I love that the owner of the hotel doesn't know how to pronounce the name of it properly! 😂😂😂
Is that place still open?
He was definitely on the fiddle Christian
Basil fawlty with a smile. .....
@anaishealy5073
3 жыл бұрын
Haaaa! Yesss! 😂😂
that magicians hair lmao
Thought we already had series 3 doesn't look new because last they showed Christian had resigned and mark sold the hotel !!!
I wonder what ever happened to Ron the chef, Did he get out and about in that camper of his? Bless him ❤
He also needs 2 keep his shirt on !!
He gets worse by the episode, the producers of the show must have been tipped off he was worth watching because he was slowly descendng into madness & chaos. His lunatic snobbery is appalling...he thinks people are posh just because they're from Surrey? I feel so sorry for his staff..he must have been a nightmare to work for! The destruction of all those fillet steaks was heartbreaking to watch!
@slavbrav69
Жыл бұрын
You sound really judgmental and nasty
That couple with the jetski definitely from the west midlands and i bet he won it from Bullseye
I would have sacked Christian
@passmybongback
11 ай бұрын
He’d have still stolen from you.
NEW STAFF MARK CAN CHANGE ALL THIS-- FIRE THEM!!!!!!!
@SuzylondonUK
4 жыл бұрын
YOUR THE BOSS- STEP UP!!!
@TrequartistaFM
4 жыл бұрын
Suzy Kiely you know this is years old 😂 he had to sell the place
@SuzylondonUK
4 жыл бұрын
aw has mork gone????
@TrequartistaFM
4 жыл бұрын
Suzy Kiely yeah he did. Still worth the watch though, great series
This is from 2012 it say on hes water bill
Is this Fawlty Towers?????
A "BRONZED🏄🏻♂️AUSSIE," Dear Old Gary, Ain't.🤣
£276 for potatoes...
@helenburke3499
3 жыл бұрын
🤣🤣🤣🤣🤣
38:24 - 38:52 Exactly as my life. I'm also like Mark. Work hard, try to make others(customers) happy then go home spend the rest of the day lonely & tired
Was Christian syphoning money off Mark too? Really hope not. However Mark is an innocent, open book and would be vulnerable to fraud. He wouldn’t want to believe someone close to him could do such a thing x
Forward to 2023, I just bet jet ski guy and wife are no longer together.
There would have been an extra £500 at least if Christian hadn't been there. Lol
Who'd have thought Christian would go on to be a criminal, jailed for 2 years for fraud. Shocking.
@kawasakiman8965
4 жыл бұрын
From the hotel?
@hollybarton934
4 жыл бұрын
In September 2016 he was found guilty and jailed for two years in his absence for ripping off a seaside holiday camp in North Devon where he worked as a bar manager
@darkclouds5261
4 жыл бұрын
Holly Barton,what is hia second name? can you post the link?
@georginacat7667
4 жыл бұрын
Yes everyone knows
@walfredlim2081
4 жыл бұрын
Not surprising at all. An "Event Manager" don't even know about costing and have no idea of how many ticket sold.
Christian understands profits .......but not for the Grosvenor, only those dodgy printed tickets in his own back pocket. When employees swim against your tide, your going to sink .....such a shame for the owner trying to Micro manage everything makes you a busy fool. Right Hotel wrong team behind him or not so to speak.
Hes horrible lad that Cristian blames the chef for his mistakes
@neillp3827
3 жыл бұрын
Are u scouse m8
Typical. The one series I'm not following & there seems to be hundreds of episodes
It's like faulty towers meets are you being served.
Ron the chief only sensible person here
@bethewalt7385
Жыл бұрын
I thought Ron was the chef? Who's a chief? Like tribal chief?
My Favorite show to watch from Great Britain... GOD BLESS THE QUEEN. thumbs up stay awesome everyone.
@florence1395
4 жыл бұрын
robert hill Please believe me it’s very embarrassing watching this, I’ve never seen or ever been to a Hotel like it! It’s horrendous. But pleased you like it!
@allegramisereri9462
Жыл бұрын
You mean the German queen masquarading as English? Saxe-Coburg-Gotha.
Mark's got a face like a baby goat
I thought that old Queen Christian had quit? In the last ep of season 2, the narrator said he had left???
So he does the costing the day after the event.
What can I say???? Its hilarious how these totally mismatched people manage to run a hotel. Mark - lovely guy but totally in above his head. Would have been great managing something 40 decades ago. Christian - drama queen and over the top. No communication between him and Mark. His motto is 'it will be fine' LOL. Alison - gosh love her sense of humour. Her one off comments sends me into hysterics 'beam me up Scotty'. Priceless!!
Doesn't Alison do the voices in some kiddie shows?
I LOVE this show!I ♥️✌🙏👍🇺🇲 5-21 🇺🇲
I'm enjoying this show but it's very clear that Mark is the worst manager, ever!! No wonder the place is falling apart.
The tickets priced at 20£, count from total money to get the numbers sold, what's the problem?
@alygodsquad
Жыл бұрын
They probably didn't keep a separate ledger !
Seems the British did not get the memo about smoking being bad for your health.
@DFandV
4 жыл бұрын
@obrbob194 Yawn
@neillp3827
4 жыл бұрын
@obrbob194 you should cut down mate
@neillp3827
3 жыл бұрын
Its quite common in the catering and hospitality sector as its quite stressful/long hours
@predictingthefuture1
3 жыл бұрын
@@neillp3827 and it’s the only chance you get for a break most of the time
Lol the key is let on ur posh and get all to run after you lol
Mark is the best human
Imagine if that guy hadn't put the brake on when he was on the ramp 😟😟 also he'd have to be body confident wouldn't he
Christian was ripping the hotel with these events.
The job center play classical music and it's annoying..ppl on the dole will think they calling the dole if they hear classical music on the phone line lol .. The chef is the best
@3:33 Christian loved his Magic Ball and the tickets he could sell and magically put the proceeds into his magic pocket....where all Marks money disappeared 😒 I watched this.series years agonand was shocked to learn in the comments that Christian was behind bars for embezzling Mark's hard earned moolah 😮😮
At the holiday park that christian defrauded he was told not to go over £13,500 which he didnt. Such a drama queen as when someone has bad luck he plays the victim
Christian makes the series 👍🇬🇧 . Mark keeps pronouncing the name of the Hotel wrong.
He was hopeless mark managing the hotel no wonder he went bankrupt