According to Chethan, it doesn’t matter how good an organisation’s systems, tools and processes are; the most important factor for any organisation to be successful are its people. Chethan Kote is Quality Assurance Manager at Castle Precision Engineering. He leads a team of quality personnel who are responsible for overall quality of the products and processes. Chethan joined Castle in 2011 as an intern and progressing through ranks he has worked as project manager and supply chain manager prior to heading the quality in his current role. Chethan has a bachelor’s degree in computer science, master’s in supply chain and operations management and currently studying for his PhD in business management. Chethan is married and lives in Glasgow with his wife and 2-year-old boy. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at www.ted.com/tedx