Shrinkage Monthly Formula in BPO | Call Center | Rohit Narang
Shrinkage Video in Detail : • Shrinkage Calculation ...
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Shrinkage is a workforce management metric that refers to time in which agents are being paid but are not available to handle interactions.
There is planned shrinkage, like agents being scheduled for staff meetings and trainings, and there is unplanned shrinkage,
like an agent calling out sick or on vacation.
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Пікірлер: 29
We also add Planned & UnPlanned Shrinkage % to get Overall Shrikage%
WO is not counted as part of shrinkage in any organisation... because week off is granted to everyone as part of the government regulation so that is not counted. For that reason i failed in interview as i counted week off as part of the shrinkage formula.
Sir calling time hours par video banana
excel sheet share karate Hain main ek associate hain mujhe yeah sikhna hain
Aapne ye sheet kaise banayi please explain
Bro please provide prectice File
Bro its really useful
@Advancement1
4 ай бұрын
Glad to hear that
How to calculate forecasting
Plz upload practice file sir
Hello, what is the industry acceptable shrinkage percentage for a tech support process. Both planned n unplanned. Thanks
@Advancement1
Жыл бұрын
It depends on working days, paid leaves, holidays etc
The weekoff should not be counts under shrinkage calculation.
@Advancement1
Жыл бұрын
It is a part of planned shrinkage..
@susheelsaxena4481
Жыл бұрын
Bhai dialer key baarey main or batao dono inbound or outbound both
Please make monthly shrinkage with agents who has different week offs please @advancement
@Advancement1
Жыл бұрын
Sure
How can we count week off in shrinkage if we are already marking on roster that we can give week off on these particular days as per my opinion total srinkgar formula will be total unplanned+planned leave /total no of employees
@Advancement1
Жыл бұрын
We consider the week off in plan shrinkage , as you have mentioned in the comment that we mark week off in roster, and the roster is planning, that y we consider week off in plan
@farzanasufia6295
Жыл бұрын
Can u please make shrinkage MTD with different week offs pleaseee
If possible plz make video on dashboard avaya raw dump from scratch
@Advancement1
Жыл бұрын
Sure
Hello Rohit, Can you explain in EN or add subtitles in EN
@Advancement1
Жыл бұрын
Sure will add the same in upcoming videos
In total what is the formula
@Advancement1
10 ай бұрын
kzread.info/dash/bejne/pG1ppNCwd6eyaag.htmlsi=90pXaxwUMdncg5QJ Just check with this video
You should not add WO in shrinkage !
@Advancement1
2 ай бұрын
If someone not present, either week off or leave. Both comes under shrinkage. Bcoz he/she not available in office
@Gh416motivational
Ай бұрын
Dono sahi hain