Shrinkage Monthly Formula in BPO | Call Center | Rohit Narang

Shrinkage Video in Detail : • Shrinkage Calculation ...
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Shrinkage is a workforce management metric that refers to time in which agents are being paid but are not available to handle interactions.
There is planned shrinkage, like agents being scheduled for staff meetings and trainings, and there is unplanned shrinkage,
like an agent calling out sick or on vacation.
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Пікірлер: 29

  • @Yenyk-q7c
    @Yenyk-q7c9 күн бұрын

    We also add Planned & UnPlanned Shrinkage % to get Overall Shrikage%

  • @sudi93
    @sudi939 ай бұрын

    WO is not counted as part of shrinkage in any organisation... because week off is granted to everyone as part of the government regulation so that is not counted. For that reason i failed in interview as i counted week off as part of the shrinkage formula.

  • @prashantkumar-rf9bi
    @prashantkumar-rf9bi Жыл бұрын

    Sir calling time hours par video banana

  • @asishking1997
    @asishking1997 Жыл бұрын

    excel sheet share karate Hain main ek associate hain mujhe yeah sikhna hain

  • @Excelguru05
    @Excelguru05 Жыл бұрын

    Aapne ye sheet kaise banayi please explain

  • @NiRaVUnplugged
    @NiRaVUnpluggedАй бұрын

    Bro please provide prectice File

  • @mkvlogs2384
    @mkvlogs23844 ай бұрын

    Bro its really useful

  • @Advancement1

    @Advancement1

    4 ай бұрын

    Glad to hear that

  • @booknow9296
    @booknow92965 ай бұрын

    How to calculate forecasting

  • @prashantkumar-rf9bi
    @prashantkumar-rf9bi Жыл бұрын

    Plz upload practice file sir

  • @swetadas846
    @swetadas846 Жыл бұрын

    Hello, what is the industry acceptable shrinkage percentage for a tech support process. Both planned n unplanned. Thanks

  • @Advancement1

    @Advancement1

    Жыл бұрын

    It depends on working days, paid leaves, holidays etc

  • @amitrahate5199
    @amitrahate5199 Жыл бұрын

    The weekoff should not be counts under shrinkage calculation.

  • @Advancement1

    @Advancement1

    Жыл бұрын

    It is a part of planned shrinkage..

  • @susheelsaxena4481

    @susheelsaxena4481

    Жыл бұрын

    Bhai dialer key baarey main or batao dono inbound or outbound both

  • @farzanasufia6295
    @farzanasufia6295 Жыл бұрын

    Please make monthly shrinkage with agents who has different week offs please @advancement

  • @Advancement1

    @Advancement1

    Жыл бұрын

    Sure

  • @mohitupadhyay24
    @mohitupadhyay24 Жыл бұрын

    How can we count week off in shrinkage if we are already marking on roster that we can give week off on these particular days as per my opinion total srinkgar formula will be total unplanned+planned leave /total no of employees

  • @Advancement1

    @Advancement1

    Жыл бұрын

    We consider the week off in plan shrinkage , as you have mentioned in the comment that we mark week off in roster, and the roster is planning, that y we consider week off in plan

  • @farzanasufia6295

    @farzanasufia6295

    Жыл бұрын

    Can u please make shrinkage MTD with different week offs pleaseee

  • @9029710280
    @9029710280 Жыл бұрын

    If possible plz make video on dashboard avaya raw dump from scratch

  • @Advancement1

    @Advancement1

    Жыл бұрын

    Sure

  • @mohammedabdellatifmohammed3501
    @mohammedabdellatifmohammed3501 Жыл бұрын

    Hello Rohit, Can you explain in EN or add subtitles in EN

  • @Advancement1

    @Advancement1

    Жыл бұрын

    Sure will add the same in upcoming videos

  • @sandeepsahoo3381
    @sandeepsahoo338111 ай бұрын

    In total what is the formula

  • @Advancement1

    @Advancement1

    10 ай бұрын

    kzread.info/dash/bejne/pG1ppNCwd6eyaag.htmlsi=90pXaxwUMdncg5QJ Just check with this video

  • @deepanshubhardwaj09
    @deepanshubhardwaj092 ай бұрын

    You should not add WO in shrinkage !

  • @Advancement1

    @Advancement1

    2 ай бұрын

    If someone not present, either week off or leave. Both comes under shrinkage. Bcoz he/she not available in office

  • @Gh416motivational

    @Gh416motivational

    Ай бұрын

    Dono sahi hain