Serve Food and Beverage to Customers: Part 2 - SITHFAB003A
Head to www.ascet.edu.au for more resources and information on our online and in-house qualifications or www.saxtonhale.com.au/alad/vie... for more information on how to purchase this video, along with other quality training videos and resources for commercial use.
Пікірлер: 100
This is actually quite enlightening, I'm trying to find work in the catering/waiting sector. Here's a another tip: When serving wine, offer a sample to the gentleman first. If he approves it, first fill the lady's glass, then his.
When taking orders, have a system - e.g. start at the 1 o'clock position and go round clockwise. Table numbers should be assigned according to a system. Number each item with the guest number on the pad - e.g. on a table of 9 people, each order should be numbered - also write down the time and your initials so the Kitchen/MD can see when the order was taken and who took it Table 5 14:25 SS 1MC - Tom soup 1/2 portion 2FC - 3MA - Prawn Cocktail 4FA- Camembert etc 9MC - Sorbet ____ 1MC - Roast beef 2FC - duck 3MA - F Steak WD 4FA - R Steak Rare etc. 9MC - Do the same with drinks and puds. B, MC, FC, MA, FA = Baby, Male/Female Child/Adult. Put ring round the host number, put a square round anyone requiring special attention - e.g. difficult customer or baby. If the guests won't let you go round in order, keep to the numbering system and fill it in as you go. For large tables, write the list in advance before you approach the table. When serving the food, don't ask who ordered what! This is really bad. Just refer to your carbon copy (there should be a board just outside the kitchen which has all your table orders pinned to it) and serve the correct dish to the correct person. This is *professional* waiting. If the guests later ask you for separate bills later, there is no problem.
@RajKumar-cw3pg
3 жыл бұрын
H
@TOYBOY1984
3 жыл бұрын
Thank you! That was very helpful!
VERY IMPORTANT: BOTTLES SHOULD NEVER TOUCH THE GLASS! Never allow a bottle or lip of any serving container to touch the lip of customer glass for hygiene and safety (thinnest part of glass easily chips). This goes for all beverages and sauces- sauce/gravy servers should NEVER touch the meal. 1b- hold all bottles from the base, pour with right hand into left hand. Make sure your bottle has s napkin. If bottle is slippery or awkward- use your CLEAN service napkin (draped on left arm) to assist your right hand to grasp the bottle. 2. Take from left, serve from right. 3. NEVER clear a plate near a table, it's disgusting and noisy- take all plates as they are, clean them off in kitchen. some high end restaurants prefer the table scraps covered with a napkin to not gross out fussy eaters. 4. Always have a spotless serving napkin on left arm.
7/10 for technical and soft skills. Good video! I'm liked and share 315 times :D
Thank you so much! This is so helpful 😊
7/10 for technical and soft skills.
thanks for the teaching....... excellent video
Good video! I'm liked and share 916 times :D
very informative .Thank you..
i was trained like this clip but it was in files , this one is much better xD
Good video! Useful tips!
@ujjwalganguli9650
3 жыл бұрын
Hiii sir..💟💜💕
excellent video
very nice video, I like it.
Good setting table. Hospitality
nice and very much useful.
Nice basic advice but It should be far more refined to achieve service excellence. I don't understand why apprenticeships in front of house are no longer available in Australia. After seeing this I think I am going to do my own video and show what is supposed to happen in a proper restaurant. service and clearing should be from the right side of the guest avoiding having your elbow too close to the guest's face. When taking an order whenever it's possible, the correct etiquette is to take the order from the ladies first starting from the oldest lady then the men finishing with the host. For large table starting from the lady sitting on the right side of the host is the protocol.
@mishika8760
9 жыл бұрын
streets streets
@varun4252
5 жыл бұрын
Still waiting for your video
@wobblybobbly9456
5 жыл бұрын
exactly. good advice
@louismufasa
4 жыл бұрын
You do not serve from the right side it's on the left side, the clearing is on the right side
very much enlightening
thanks for the teaching.......
good to learn.
listen servers work hard a diner or white table cloth dining don't forget to tip I always if I have a great service I always ask for the same server when we come back it doesn't hurt to say thks also good 🍞 bread. makes a difference
Thank youuu
Good video! I'm liked and share 315 times :D
very nice video. .
thanks
Is this a fine dining restaurant ?
Wear is the hire net? Gloves?
Great
For you guests: Don't forget the 20% tip. If you can't afford it, don't go out. If you don't 'believe' in tipping well, you don't believe your wait staff serves to make a living. Remember, it's not a hobby, these folks deserve to make a living that will put food on their own tables at home. Thanks lovies!
@georgelin3752
6 жыл бұрын
This video is Australian - where tip is not required
@ibrahimabass9789
6 жыл бұрын
It's very educating
@theodoseutuje3273
6 жыл бұрын
Rochelle Harris N
@charlietu
6 жыл бұрын
also, don't forget ... black customers will ALWAYS be unhappy and NEVER TIP
@michaelbrown2112
6 жыл бұрын
Unless you're an African American, then tipping is not at all necessary since their ancestors were slaves. People of color and deserve reparations and it starts at not needing to tip. If a black person serves a black guest, then you may tip only equal to what the server gave you for free.
nice one
Why she's entering to the table with the tray??
This is so at cafe Keep service to guests
Good video, thanks.
sir i want to ask one thing that i get the offer letter at hasan aldiyafa dubai sheikh zayed road dubai. can u tell me that employer is true or fack
my culinary teacher says serve from the left and clear from the right?? I have a competition really soon, and I am so confused....?
@checkboard
7 жыл бұрын
Plates are placed from the right and taken from the right. The left hand with other full plates can then stay out of the way behind the guest. Bread, some side dishes and Silver service (offering items from a larger dish) is from the left, as the platter (on the waiter's left hand) can be held in front of the guest so they can see it and make their selection, with the waiter's right hand manipulates the fork/spoon pincer.
@t-rexpathak4928
7 жыл бұрын
That's in American style not in other dude
@checkboard
7 жыл бұрын
I was explaining the reason for the service. Once you understand the reason, you realise there is no "etiquette" or "style" there is only an explanation. If your left hand is full (of plates of food for the other guests when serving, or plates of finished meals when clearing) then you have to serve/clear from the right. If you serve/clear from the left, you are holding the food to be breathed on, or the trash to be looked at, in front of the guest's face. No Bueno.
@selwynsimon9309
5 жыл бұрын
Why the child not serve first.
@marcofranchi9672
5 жыл бұрын
Always from the right
cuando subtitulado al español? saludos hay
Curried broccoli soup??
sir very nice i like
Yes ask chef.
@boscoodong7159
4 жыл бұрын
Always ask chef
good
Nice
cuando subtitulado al español? saludos
@balarambehera2479
7 жыл бұрын
renato riarte
What the hell is that @0:25??
$6.50 for the broccoli soup ??
@istiklalcaddesi
3 жыл бұрын
Rump Steak at high end restaurant $16.50... Only because that was from 1999
Stalin has a son whaaaattttt .I didn't know 6;58 sir very nice i like sir very nice i like
Stalin has a son whaaaattttt .I didn't know 6;58
I have 10 years of experience and sometimes work slightly drunk Can do it with closed 👀 eyes
@blisslilly1
5 жыл бұрын
If you're working drunk you might wanna check your priorities. You may be able to perform intoxicated with your 'eyes closed' but really.. what kind of a job are you doing? Your level of perception is most likely muddy as you admit to working under the influence.
what did she say in 1:22
@clariestanislaus718
5 жыл бұрын
Hi
when I serve any american food from the right and any serve french from the left
@jacquelinecharter-paul9232
9 жыл бұрын
Richard LAM
@wobblybobbly9456
5 жыл бұрын
Americans lack refinement and etiquette, merely cashed up parvenu.
$9.70 for two glasses of Scotch??
@nancyroche3980
3 жыл бұрын
lmao that restaurant is not making money
hay
@SachinthaPeiris
8 жыл бұрын
hi
Talking and writing to English karaoke video banaye please
Without tip I would not work as a waitress,you have to give 100% from you ,allways smile und polite ,to hear comlaints about everthing ,people want first class service ? They have to give tip ,not ? Go to mc donald and stay there
Well, no server has been drafted. The lower wage is not the customer's concern. A 20% tip is for great service received by patron...not deserved by a whining server. Look... one table "shorting you" every so often is in the recipe. If this happens more than occasionally, consider the fact that you suck. If you are a servers relative, they can speak for themselves.
She is not wearing hairnets when entered to the kitchen,and not groomed well
all fucked up with olive oil
She's not identified food,,
I thought serving was easy
bed service
guests, they're guests for f sake!
ra
casual dining tips, unfit for fine dining.
Only old hreek waiters hold plates like that. Lol. What a joke
halo kurwa, co ona żle zrobiła?
ribet bener. kgk ada burjo apa
Good video! I'm liked and share 241 times :D
Good video! I'm liked and share 651 times :D
bed service