Serve Food and Beverage to Customers: Part 2 - SITHFAB003A

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Пікірлер: 100

  • @mistofoles
    @mistofoles7 жыл бұрын

    This is actually quite enlightening, I'm trying to find work in the catering/waiting sector. Here's a another tip: When serving wine, offer a sample to the gentleman first. If he approves it, first fill the lady's glass, then his.

  • @steve6375
    @steve637510 жыл бұрын

    When taking orders, have a system - e.g. start at the 1 o'clock position and go round clockwise. Table numbers should be assigned according to a system. Number each item with the guest number on the pad - e.g. on a table of 9 people, each order should be numbered - also write down the time and your initials so the Kitchen/MD can see when the order was taken and who took it Table 5 14:25 SS 1MC - Tom soup 1/2 portion 2FC - 3MA - Prawn Cocktail 4FA- Camembert etc 9MC - Sorbet ____ 1MC - Roast beef 2FC - duck 3MA - F Steak WD 4FA - R Steak Rare etc. 9MC - Do the same with drinks and puds. B, MC, FC, MA, FA = Baby, Male/Female Child/Adult. Put ring round the host number, put a square round anyone requiring special attention - e.g. difficult customer or baby. If the guests won't let you go round in order, keep to the numbering system and fill it in as you go. For large tables, write the list in advance before you approach the table. When serving the food, don't ask who ordered what! This is really bad. Just refer to your carbon copy (there should be a board just outside the kitchen which has all your table orders pinned to it) and serve the correct dish to the correct person. This is *professional* waiting. If the guests later ask you for separate bills later, there is no problem.

  • @RajKumar-cw3pg

    @RajKumar-cw3pg

    3 жыл бұрын

    H

  • @TOYBOY1984

    @TOYBOY1984

    3 жыл бұрын

    Thank you! That was very helpful!

  • @wobblybobbly9456
    @wobblybobbly94565 жыл бұрын

    VERY IMPORTANT: BOTTLES SHOULD NEVER TOUCH THE GLASS! Never allow a bottle or lip of any serving container to touch the lip of customer glass for hygiene and safety (thinnest part of glass easily chips). This goes for all beverages and sauces- sauce/gravy servers should NEVER touch the meal. 1b- hold all bottles from the base, pour with right hand into left hand. Make sure your bottle has s napkin. If bottle is slippery or awkward- use your CLEAN service napkin (draped on left arm) to assist your right hand to grasp the bottle. 2. Take from left, serve from right. 3. NEVER clear a plate near a table, it's disgusting and noisy- take all plates as they are, clean them off in kitchen. some high end restaurants prefer the table scraps covered with a napkin to not gross out fussy eaters. 4. Always have a spotless serving napkin on left arm.

  • @xinxuanliu4126
    @xinxuanliu41265 жыл бұрын

    7/10 for technical and soft skills. Good video! I'm liked and share 315 times :D

  • @zinniahardy8887
    @zinniahardy88873 жыл бұрын

    Thank you so much! This is so helpful 😊

  • @BDICN
    @BDICN10 жыл бұрын

    7/10 for technical and soft skills.

  • @deepakash3656
    @deepakash36565 жыл бұрын

    thanks for the teaching....... excellent video

  • @jakejeffers1466
    @jakejeffers14665 жыл бұрын

    Good video! I'm liked and share 916 times :D

  • @yontenjamtsho6316
    @yontenjamtsho63166 жыл бұрын

    very informative .Thank you..

  • @PotatoTune
    @PotatoTune7 жыл бұрын

    i was trained like this clip but it was in files , this one is much better xD

  • @TheWaitersAcademy
    @TheWaitersAcademy6 жыл бұрын

    Good video! Useful tips!

  • @ujjwalganguli9650

    @ujjwalganguli9650

    3 жыл бұрын

    Hiii sir..💟💜💕

  • @smjashimhossainnayan2624
    @smjashimhossainnayan26248 жыл бұрын

    excellent video

  • @sonibathagitoksangma111
    @sonibathagitoksangma1118 жыл бұрын

    very nice video, I like it.

  • @johnnymcleanvlogs
    @johnnymcleanvlogs5 жыл бұрын

    Good setting table. Hospitality

  • @devikakumari6420
    @devikakumari64208 жыл бұрын

    nice and very much useful.

  • @philippemqt
    @philippemqt9 жыл бұрын

    Nice basic advice but It should be far more refined to achieve service excellence. I don't understand why apprenticeships in front of house are no longer available in Australia. After seeing this I think I am going to do my own video and show what is supposed to happen in a proper restaurant. service and clearing should be from the right side of the guest avoiding having your elbow too close to the guest's face. When taking an order whenever it's possible, the correct etiquette is to take the order from the ladies first starting from the oldest lady then the men finishing with the host. For large table starting from the lady sitting on the right side of the host is the protocol.

  • @mishika8760

    @mishika8760

    9 жыл бұрын

    streets streets

  • @varun4252

    @varun4252

    5 жыл бұрын

    Still waiting for your video

  • @wobblybobbly9456

    @wobblybobbly9456

    5 жыл бұрын

    exactly. good advice

  • @louismufasa

    @louismufasa

    4 жыл бұрын

    You do not serve from the right side it's on the left side, the clearing is on the right side

  • @khumbulanikaravina3658
    @khumbulanikaravina36587 жыл бұрын

    very much enlightening

  • @francismensah6414
    @francismensah64146 жыл бұрын

    thanks for the teaching.......

  • @devikakumari6420
    @devikakumari64208 жыл бұрын

    good to learn.

  • @bigfrank1010
    @bigfrank10107 жыл бұрын

    listen servers work hard a diner or white table cloth dining don't forget to tip I always if I have a great service I always ask for the same server when we come back it doesn't hurt to say thks also good 🍞 bread. makes a difference

  • @GadGetHackss
    @GadGetHackss5 жыл бұрын

    Thank youuu

  • @jakejeffers1466
    @jakejeffers14665 жыл бұрын

    Good video! I'm liked and share 315 times :D

  • @alokkumar62
    @alokkumar628 жыл бұрын

    very nice video. .

  • @lugembedagreat5759
    @lugembedagreat57595 жыл бұрын

    thanks

  • @jbreezylusung3938
    @jbreezylusung39387 жыл бұрын

    Is this a fine dining restaurant ?

  • @aatifmalam2633
    @aatifmalam26335 жыл бұрын

    Wear is the hire net? Gloves?

  • @johnnymcleanvlogs
    @johnnymcleanvlogs5 жыл бұрын

    Great

  • @rochelleharris4280
    @rochelleharris42807 жыл бұрын

    For you guests: Don't forget the 20% tip. If you can't afford it, don't go out. If you don't 'believe' in tipping well, you don't believe your wait staff serves to make a living. Remember, it's not a hobby, these folks deserve to make a living that will put food on their own tables at home. Thanks lovies!

  • @georgelin3752

    @georgelin3752

    6 жыл бұрын

    This video is Australian - where tip is not required

  • @ibrahimabass9789

    @ibrahimabass9789

    6 жыл бұрын

    It's very educating

  • @theodoseutuje3273

    @theodoseutuje3273

    6 жыл бұрын

    Rochelle Harris N

  • @charlietu

    @charlietu

    6 жыл бұрын

    also, don't forget ... black customers will ALWAYS be unhappy and NEVER TIP

  • @michaelbrown2112

    @michaelbrown2112

    6 жыл бұрын

    Unless you're an African American, then tipping is not at all necessary since their ancestors were slaves. People of color and deserve reparations and it starts at not needing to tip. If a black person serves a black guest, then you may tip only equal to what the server gave you for free.

  • @nkechimargret2800
    @nkechimargret28007 жыл бұрын

    nice one

  • @telmantt1910
    @telmantt19107 жыл бұрын

    Why she's entering to the table with the tray??

  • @johnnymcleanvlogs
    @johnnymcleanvlogs5 жыл бұрын

    This is so at cafe Keep service to guests

  • @therestaurantguru6890
    @therestaurantguru68907 жыл бұрын

    Good video, thanks.

  • @sammithakur1987
    @sammithakur19876 жыл бұрын

    sir i want to ask one thing that i get the offer letter at hasan aldiyafa dubai sheikh zayed road dubai. can u tell me that employer is true or fack

  • @bearvalerie
    @bearvalerie10 жыл бұрын

    my culinary teacher says serve from the left and clear from the right?? I have a competition really soon, and I am so confused....?

  • @checkboard

    @checkboard

    7 жыл бұрын

    Plates are placed from the right and taken from the right. The left hand with other full plates can then stay out of the way behind the guest. Bread, some side dishes and Silver service (offering items from a larger dish) is from the left, as the platter (on the waiter's left hand) can be held in front of the guest so they can see it and make their selection, with the waiter's right hand manipulates the fork/spoon pincer.

  • @t-rexpathak4928

    @t-rexpathak4928

    7 жыл бұрын

    That's in American style not in other dude

  • @checkboard

    @checkboard

    7 жыл бұрын

    I was explaining the reason for the service. Once you understand the reason, you realise there is no "etiquette" or "style" there is only an explanation. If your left hand is full (of plates of food for the other guests when serving, or plates of finished meals when clearing) then you have to serve/clear from the right. If you serve/clear from the left, you are holding the food to be breathed on, or the trash to be looked at, in front of the guest's face. No Bueno.

  • @selwynsimon9309

    @selwynsimon9309

    5 жыл бұрын

    Why the child not serve first.

  • @marcofranchi9672

    @marcofranchi9672

    5 жыл бұрын

    Always from the right

  • @undekk9466
    @undekk94665 жыл бұрын

    cuando subtitulado al español? saludos hay

  • @mistofoles
    @mistofoles7 жыл бұрын

    Curried broccoli soup??

  • @balarambehera2479
    @balarambehera24797 жыл бұрын

    sir very nice i like

  • @johnnymcleanvlogs
    @johnnymcleanvlogs5 жыл бұрын

    Yes ask chef.

  • @boscoodong7159

    @boscoodong7159

    4 жыл бұрын

    Always ask chef

  • @koushikghorai1831
    @koushikghorai18317 жыл бұрын

    good

  • @ramoncitoduquesison5518
    @ramoncitoduquesison55184 жыл бұрын

    Nice

  • @RenatoRiarte
    @RenatoRiarte9 жыл бұрын

    cuando subtitulado al español? saludos

  • @balarambehera2479

    @balarambehera2479

    7 жыл бұрын

    renato riarte

  • @mistofoles
    @mistofoles7 жыл бұрын

    What the hell is that @0:25??

  • @mistofoles
    @mistofoles3 жыл бұрын

    $6.50 for the broccoli soup ??

  • @istiklalcaddesi

    @istiklalcaddesi

    3 жыл бұрын

    Rump Steak at high end restaurant $16.50... Only because that was from 1999

  • @juanaluzmariacarrero4804
    @juanaluzmariacarrero48045 жыл бұрын

    Stalin has a son whaaaattttt .I didn't know 6;58 sir very nice i like sir very nice i like

  • @plaryplatirpusestingsonkin1325
    @plaryplatirpusestingsonkin13259 жыл бұрын

    Stalin has a son whaaaattttt .I didn't know 6;58

  • @valentynbilogub7520
    @valentynbilogub75205 жыл бұрын

    I have 10 years of experience and sometimes work slightly drunk Can do it with closed 👀 eyes

  • @blisslilly1

    @blisslilly1

    5 жыл бұрын

    If you're working drunk you might wanna check your priorities. You may be able to perform intoxicated with your 'eyes closed' but really.. what kind of a job are you doing? Your level of perception is most likely muddy as you admit to working under the influence.

  • @ammars6667
    @ammars66676 жыл бұрын

    what did she say in 1:22

  • @clariestanislaus718

    @clariestanislaus718

    5 жыл бұрын

    Hi

  • @essamzaki8978
    @essamzaki897810 жыл бұрын

    when I serve any american food from the right and any serve french from the left

  • @jacquelinecharter-paul9232

    @jacquelinecharter-paul9232

    9 жыл бұрын

    Richard LAM

  • @wobblybobbly9456

    @wobblybobbly9456

    5 жыл бұрын

    Americans lack refinement and etiquette, merely cashed up parvenu.

  • @mistofoles
    @mistofoles7 жыл бұрын

    $9.70 for two glasses of Scotch??

  • @nancyroche3980

    @nancyroche3980

    3 жыл бұрын

    lmao that restaurant is not making money

  • @thihiennguyen9939
    @thihiennguyen99398 жыл бұрын

    hay

  • @SachinthaPeiris

    @SachinthaPeiris

    8 жыл бұрын

    hi

  • @nabakishorepradhan2835
    @nabakishorepradhan28354 жыл бұрын

    Talking and writing to English karaoke video banaye please

  • @marzena579
    @marzena5795 жыл бұрын

    Without tip I would not work as a waitress,you have to give 100% from you ,allways smile und polite ,to hear comlaints about everthing ,people want first class service ? They have to give tip ,not ? Go to mc donald and stay there

  • @stevenmcewing2883
    @stevenmcewing28835 жыл бұрын

    Well, no server has been drafted. The lower wage is not the customer's concern. A 20% tip is for great service received by patron...not deserved by a whining server. Look... one table "shorting you" every so often is in the recipe. If this happens more than occasionally, consider the fact that you suck. If you are a servers relative, they can speak for themselves.

  • @telmantt1910
    @telmantt19107 жыл бұрын

    She is not wearing hairnets when entered to the kitchen,and not groomed well

  • @eshwarmanne6590
    @eshwarmanne65907 жыл бұрын

    all fucked up with olive oil

  • @telmantt1910
    @telmantt19107 жыл бұрын

    She's not identified food,,

  • @boscoodong7159
    @boscoodong71594 жыл бұрын

    I thought serving was easy

  • @ajaykadole9229
    @ajaykadole92297 жыл бұрын

    bed service

  • @lennartfaber9558
    @lennartfaber95587 жыл бұрын

    guests, they're guests for f sake!

  • @RAUSHANKUMAR-qe6zu
    @RAUSHANKUMAR-qe6zu7 жыл бұрын

    ra

  • @alfredjimenez2784
    @alfredjimenez27846 жыл бұрын

    casual dining tips, unfit for fine dining.

  • @kellykwan5811
    @kellykwan58115 жыл бұрын

    Only old hreek waiters hold plates like that. Lol. What a joke

  • @dipsy5084
    @dipsy50844 жыл бұрын

    halo kurwa, co ona żle zrobiła?

  • @mepomeong5580
    @mepomeong55804 жыл бұрын

    ribet bener. kgk ada burjo apa

  • @zaraakbar3389
    @zaraakbar33895 жыл бұрын

    Good video! I'm liked and share 241 times :D

  • @carlosgarcia5295
    @carlosgarcia52955 жыл бұрын

    Good video! I'm liked and share 651 times :D

  • @ajaykadole9229
    @ajaykadole92297 жыл бұрын

    bed service