Dhinesh Khanna Ramalingam, Zoho's Global Head of Customer Success, shared his two decades of customer support and success journey with Imran Aslam, Zoho SalesIQ's Lead of Product Support. They explored the evolution of Zoho's customer support over the past decades and scale it for 100 to 100 Million customers.
Agenda:
Introduction - A recap of two decades
Zoho's growth from startup to enterprise
Scaling customer support teams
Tools that helped fuel the growth
AI in customer support
Bot blast
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