What’s your favorite aspect of the CSM role?

@filipo5976

Ай бұрын

Taking ownership and mobilizing the troops! I'd love to get on a call with you. I have been a CSM for a while, and was accountable for one of the largest BOB in Canada.

@CSMPractice

Ай бұрын

Nice! You’re welcome to DM me in LI 🙏🏼

Good stuff for CSMs at any level - to refresh on what the priorities should be for a CSM.

@CSMPractice

3 жыл бұрын

Hello Harold, Thank you so much for your appreciation. Enjoy watching!

Great video! I've been working in the role for a year and a half now. I would love to hear more interviews like this from different CSMs. Maybe some topics to talk about: Project management. How to manage small(100). Also how to handle difficult situations; many times software doesn't work as expected or event incidents on the tech side(server down, outage, databases). Also I think being a CSM is a lot about consulting. Customers sometimes tell me: you have more experience in this, how can we do it? What should we do?

@CSMPractice

2 жыл бұрын

Great ideas! Will definitely try to create more videos about these type of topics.

Great presentation. Thank you.

@CSMPractice

3 жыл бұрын

Hey Christopher, thank you for your appreciation.

Great query and explanations. Thanks for sharing.

@CSMPractice

3 жыл бұрын

Hello Narayan, Glad it was helpful!

Great video and channel.. I'm writing here as project manager for RPA.. I clicked video is to know what is CSM.. Reason I have interview lineup for CSM in coming weeks.. This is helping me to understand better as im starting from zero. Appreciated 👏🏽👍🏽

@CSMPractice

2 жыл бұрын

Awesome! Glad you found this channel and video helpful :)

love this

@CSMPractice

3 жыл бұрын

Hello Phumi, Thank you so much! Enjoy watching our KZread videos.

Dynamic content!

@CSMPractice

3 жыл бұрын

Thank you so much for your appreciation Facia!

great video and very helpful to understand CSM role.

@CSMPractice

2 жыл бұрын

Hello Jin, thank you for your appreciation. Enjoy watching :)

Love it

@CSMPractice

2 жыл бұрын

Hey Armaan, thanks for watching our video!

Thank you for this video!

@CSMPractice

3 жыл бұрын

Glad you liked it 👍🏻

@TonyMoze

3 жыл бұрын

@@CSMPractice indeed!

Really useful. Thank you.

@CSMPractice

10 ай бұрын

So happy to hear that! -- Irit

Thank you for this video...I have an upcoming interview as A CSM, this video gave me a great insight of the job.

@CSMPractice

3 жыл бұрын

Glad you found it helpful. Good luck!

@razzer9812

2 жыл бұрын

Hey just wondering did you crack inverview

@Saminoumatt

2 жыл бұрын

@Raz , yes I did.

Very interesting - thanks!

@CSMPractice

3 жыл бұрын

Happy you found this to be a good read. Here’s a link to our newsletter should you wish to sign up: www.csmpractice.com/newsletter-sign-up/

@haroldmason3872

3 жыл бұрын

@@CSMPractice Good stuff for CSMs at any level - to refresh on what the priorities should be for a CSM.

@CSMPractice

3 жыл бұрын

Totally agree!

Great peice

@CSMPractice

2 жыл бұрын

Thank you 🙏🏼

Hello @CSM Practice , thank you for the video. Is this role only for people who are more creative, to solve any customer issues ? Or expertise/ methods will do? Kindly mention. Thanks in advance.

Great channel! As a career changer looking into CSM, my most important question is whether communication with customers can be held asynchronously (e.g. via email, recorded Loom videos, etc.) or is the vast majority of communication done live on Zoom/the phone? If the latter, this potentially poses a big barrier for European-time zone based CSMs who can't afford to dedicate every evening to clients located in North America.

@CSMPractice

Жыл бұрын

First off - major thanks for your kind words about my podcast :-) secondly - I totally agree with your perspectives on communications with clients! Glad you found this content helpful ♥️- Irit

I’m very interested in this job. Whats the requirements to be in this industry?

@CSM Practice - Hi, I am trying to switch over my carrier as a CRM and looking to understand how I can go by the same. I am doing a little bit of research and that's how I landed in this video. I have experience in customer support and client engagement. Would like to take your advise. Thanks.

@CSMPractice

2 жыл бұрын

Sounds like you have a solid background already. I recommend taking up a CSM certification. Also try reaching out to the following recruiters: csmpractice.lpages.co/recruiters/

Hi, what courses can one take to become a CSM?

In my experience, customer success manager is not a real Job. I work in sales, I pass new accounts to an account manager who handles their renewal and other things in between. For some reason we still have customer success managers who generate paperwork and bureaucracy but little else.

@CSMPractice

Жыл бұрын

Sorry to hear that that’s all they do. That’s not what the role is about. I hear about these cases sometimes whereby a company slaps the CSM title on some existing role without defining it well or giving it the appropriate performances KPIs or tools. Bottom line, you’re probably right. Your company probably doesn’t have CSMs, in the true sense of the word.

Do I need a salesforce admin certification to become a CSM?

@CSMPractice

10 ай бұрын

Nope.