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When hiring CSMs, hiring managers look for specific skills, and a candidate has to display a specific set of skills that enable them to compete and be an excellent CSM for an organization.
Basically, these skills are observed from the candidate's character, and if one adventurous in making CSM a career option, one needs to be fully aware of what they are.
Combined, some of these skills are crucial for a CSM, while others complement the rest and make the CSM a more attractive candidate to employers.
Here is a list of content included in the discussion with the CEO & Founder of Mind Data, Sean Ruane:
◾️ Communication is a major skill that CSMs must enhance their ability to succeed. With good communication skills, one can converse on a range of topics for a long time.
◾️ Authenticity is another ability a Customer Success Manager must have to impress a hiring manager.
◾️ Emotional intelligence is needed in dealing with people, which is a major function of the CSM. A CSM is expected to interpret and understand customers' emotions to avoid saying something inappropriate.
◾️ As a CSM candidate, you have to adapt to different scenarios and maintain calm in different situations while dealing with customers.
◾️ Candidate CSMs are also expected to demonstrate a high level of curiosity when hiring, since they are expected to take an interest in events.
◾️ An essential skill for a CSM is proactivity.
◾️ The CSM must be organized and ready for any shift in customer priorities, especially given the possibility that customers' views can change with time.
◾️ Considering data analysis while hiring a CSM is important, as they must be able to identify trends and outliers.
◾️ To succeed as an aspiring CSM, one must be able to employ all their skills simultaneously.
00:00 Intro
2:45 Top 10 Skills
3:57 Communication
5:32 Authenticity
7:58 Emotional Intelligence
10:20 Proactivity
12:45 Data Analysis
15:57 Organization
18:40 Specific Skills
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Additional Resources
⏬ Infographic: Customer Success Manager Top 10 Skills
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⏬ Infographic: 2022 Global Customer Success Manager Salary Trends
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⏬ Infographic: Four Key CSM Role Profiles you want to hire for!
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🎥 Watch: HIRING a FIRST-TIME Customer Success Manager (CSM)
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🎥 Watch: Four Key CSM Role Profiles you want to hire for!
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🎥 Watch: INTERVIEW QUESTIONS To Ask CSMs When Hiring
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📑 Read: Customer Success Career Development
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🎥 Watch: Hiring the right customer success managers
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🎥 Watch: Developing A CUSTOMER JOURNEY MAP For Customer Success
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📑 Read: 3 Interview Tips for Hiring Customer Success Managers
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