They are getting rid of Creative Studio and Print Manager in February....so, THANK YOU for your video! It has helped a lot with the upcoming changes!

@AngieHolden

2 күн бұрын

Happy to help!

I got my sawgrass a year ago christmas. I've haven't gotten any emails from sawgrass since 4-23 and of course i didn't even know they had any new programs until i saw your tutorial on the Academy Weekend. Wow ! Thank You ! I am a subscriber to your channel but my work has kept me super busy as this is just a hobby for me in my spare time when i get any. I have learned more from you about sawgrass than from anywhere. ❤❤❤

@AngieHolden

7 ай бұрын

That is awesome!

Excellent tutorial. Just what I needed. Thanks so much!!

That's pretty neat! I don't have a Sawgrass, but I like to watch videos like this to see what else is out there for future reference.

@AngieHolden

10 ай бұрын

It is definitely good to know what else is out there!

Wow this looks a lot more user friendly to me Thx ❤

Thank you so much for this video! I learned so much and now I’m ready to try it.

@AngieHolden

Ай бұрын

Wonderful!

I agree with beast5732, this tutorial was so helpful and I definitely learned more from this video than with my 1:1 with Sawgrass. Thank you for your videos, I always learn something new!!

@AngieHolden

7 ай бұрын

Glad it helped!

I just got the monthly plan. I really didn’t understand how to download the other part because I went to print it said from your browser I didn’t get that so I had to figure it out but I did finally get it installed but thank you. I love your videos and look at more training on this would be great.🥰🥰

@AngieHolden

10 ай бұрын

Hope you enjoy it!

I just got my sawgrass printer today and Im trying to print but it's giving me a welcome to the printer installer page

@AngieHolden

3 ай бұрын

Be sure you are logged in to sawgrass when printing. It should skip that page and print.

Thank you for helping me understand this software, I think this software is more confusing than it needs to be. Trying to get a hold of Sawgrass is very hard no one is ever there?

I always glean something useful from your videos. I gave up on Designmate and went back to creative studio. I hate that t you have a lack of batching uploads in designmate. I also hate that print mate does not work in Edge from within designmate. Chrome works fine. I was wishing for the 40oz and all the rest that they don’t seem to include even after a year of development. I know not so politically correct to say. I am going to try again thanks to you. I am on the paid version. You should mention those of us trying to make the leap that you write down which project is in which design program. Also selling is not allowed in Canada. They say it may be coming but never happened in Creative. Thanks again. This is a much watch and I am now going to look at your site. I believe you are worth following.

@AngieHolden

10 ай бұрын

Thank you! Yes I did not talk about that the two programs do not overlap. Sometimes I am like I know I uploaded that pattern. Um....wrong program!

@carolannh48

4 ай бұрын

I did a chat with Sawgrass and set up a time for them to get on my laptop as my web browser wasn't allowing me to print...it was blocking Sawgrass. He changed a setting for me, and now It works. Maybe they can fix this for you?😊

Thank you I just got a sawgrass did the monthly subscription for designmate then found creative studio and was like what’s the difference??? Thanks for helping me to know I made the right choice!❤. Sawgrass needs to update their setup videos they still have creative studio with like 12 videos🤦‍♀️

@AngieHolden

10 ай бұрын

This is very new so I think they are working on it!

I am a new Sawgrass user and I cannot find Print Manager. PrintMate is so flakey. I am regretting purchasing due to both PrintMate and DesignMate.

@AngieHolden

5 ай бұрын

I can usually google "sawgrass print manager" and find an old link in the results that will allow me to access it.

Video is a huge help! Can I access my creations in creative studio through designate or do I have to start all over again?

@AngieHolden

10 ай бұрын

You do have to start all over as they do not transfer.

wondering can you upload fonts on the free version of design mate?

Looks like a major improvement! How do we get it? I hope it is easier to install on a Mac.

@AngieHolden

10 ай бұрын

Go to sawgrass exchange!

Do you have to change all the print settings each time? or does it keep it them? I am just learning the other programs so not sure if I want to change. lol

@AngieHolden

10 ай бұрын

You can set defaults to be the same each time.

Hi Angie, I have the Cricut explore air 2, and I tried to cut chipboard I got from Michael’s it’s 2/25mm thick, it cut most of the way through but I had to go in with an xacto knife to finish it. Should I have used the knife blade instead of the deep cut blade and which setting is best to cut it on? Thanks for your help😃

@AngieHolden

10 ай бұрын

The explore air 2 doesn’t have a knife blade. About 1 to 1.5 mm chipboard is going to be the thickest you can cut with that machine.

@Peanut1965

10 ай бұрын

@@AngieHolden ohhh ok, thank you for your help😃

When I got my SG 500 a week ago, I didn't know about PrintMate, and it took me 5 hours to find and install Print Manager to get my first print. After watching the video today, I installed PrintMate, Went into Design Mate, created a design, and tried to print to Print Mate. I was signed into both. Unfortunately, it kept wanting me to re-download Print Mate to my Mac Book. After an hour, I gave up. I'll keep designing in Canva and printing with Print Manager for now. I like the things Design Mate will do, but I don't have time to make all the software play nice with Apple! Print Manager is slow and clunky and I haven't found a way to make it print two pages of the same design at the same time. I love that Print Mate will do that, and would love to be able to design and print without the extra step of downloading to my Mac Book. Maybe one day I'll get the time to figure it out.

@AngieHolden

10 ай бұрын

Sounds like you have a pop up blocker installed not allowing print mate to open.

@cynthias4159

10 ай бұрын

To print 2 pages of the same design...When Print Manager page comes up, click on the tab that says Jobs. When that page comes up there is a button below where you can choose how many prints you want click on the + button. Hope that helps.

@carolannh48

4 ай бұрын

I started out this way too! I set up a time for Sawgrass to come on and do it for me on my mac...so much easier!😊

Hi Angie …. Would you consider or do you already have tutorial for working with Sawgrass?

@AngieHolden

10 ай бұрын

I have several. Not sure what you are looking for?

I had the paid Creative Studio subscription and there was a message saying they combined the two, so I'm supposed to have the Designmate+ subscription as well, but I'm not seeing a ton of designs or backgrounds available. Is there a trick to get everything to load properly? Specifically, the print you did for this video with the oranges - I love it, but I can't find it! Thanks!

@AngieHolden

10 ай бұрын

They are slowly loading everything so I notice more every time I use it. I do think the search still needs work. Try looking in the food category for this one!

@suzannekrom9935

10 ай бұрын

@@AngieHolden Thank you!

Great tutorial! Have you found a way to have designs come over to PrintMate at the same size as designed in DesignMate. In Print Manager we have a “preserve layout from designer” checkbox, which I always use. I’m not able to find something similar in PrintMate. In DesignMate, I set a custom canvas to 13x19, design, print, have my page size set to 13x19 in PrintMate, but my designs are not sized right when I hit fit to page or any other option. Thanks!

@AngieHolden

3 ай бұрын

Yea I was having issues with print mate moving them. There was some updates but I still didn't find a way to make it happen all of the time.

@FullHouseFancies

3 ай бұрын

@@AngieHolden ok, thanks for the response, wasn’t sure if I was missing a setting. I’ve noticed they are doing fairly frequent updates, so hopefully that will be added soon. 🤞🏼

Angie, I have a question... Just got my sawgrass printer. I use silhouette studio. Everytime I try to send my design to printmate it's giving me a blue background around my image. Any suggestions or help as to how to fix this? Sawgrass support hasn't been much help!

@AngieHolden

5 ай бұрын

Gosh I have not seen that! Sorry!

Hi Angie, I am so enjoying your tutorials. I have one question. When I designed for a 20oz tapered wine tumbler I had the design fitting inside the shaped template, but when I sent it ti PrintMate it appears straight. So before I print it, how do I know it will go around my tumbler with the words level. TIA, Mary

@AngieHolden

7 ай бұрын

I really can't picture what you are making. I would probably print it and wrap it around and see if I think it will look right before sublimating.

@marytonner8804

7 ай бұрын

@@AngieHolden Thank you for your reply, but I have tried that Angie and ended up with the design looking wonky on the tumbler as it has not been shaped to the template when I save & print. :-)

@AngieHolden

7 ай бұрын

I am not sure if design mate curves the designs. You may have to use another program to do that.

If you have a seamless design that’s 6” x 6” can you resize it to make it 8 1/2” x 11”. I’m new to the sawgrass software.

@AngieHolden

8 ай бұрын

You can resize but it would not be seamless any longer.

When using Silhouette program how to you get Sawgrass to mirrow it? Is there a setting I can put on Sawgrass to mirrow at all times. When I'm using my other software? Or do I have to manually do mirrow?

@AngieHolden

8 ай бұрын

When printing to a sawgrass you will always go through PrintMate so just mirror in there.

This might be a silly question but did the images from creative studio come over to design mate? I know if you designed anything in creative studio, I don’t believe it can be saved to design studio (or can it?). I have premium subscription with creative studio and pondering cancelling that one for design studio.

@AngieHolden

2 ай бұрын

They do not come over.

Does the custom size feature save in designmate? Like in cs you can't save custom sizes

@AngieHolden

9 ай бұрын

Yes you can!

Hi Angie , I have two problems each time I download printmate it would disappear the next day because i turned my laptop off. Also when I am in design mate and I do a custom design I would set the measurements but where do I go next to get my design that I have uploaded please help

@AngieHolden

10 ай бұрын

If you installed printmate, it is on your computer. Try using the search bar at the bottom to look for it. You can go to settings to start it each time your computer starts. If you uploaded a design, go to uploads and look for it there.

Thanks for the video. I currently use affinity designer and send designs to SPM no problem. I have downloaded print mate (only) today and I can see print mate in designer affinity however do I have to somehow connect my sawgrass printer to print mate? and if i do that will SPM still be connected as well. Thanks

@AngieHolden

16 күн бұрын

You can use both at the same time right now. I would start using print mate as they are discontinuing SPM soon.

I'm fairly new to the subli world and like most people, started out with a epson. Is this design program able to be used with other printers? I'm sorry if that is a dumb question.

@AngieHolden

10 ай бұрын

Sorry this is only for Sawgrass users.

@marandahardin8212

10 ай бұрын

@@AngieHolden no worries! Looks like another reason to upgrade in the future

Thanks Angie - If I have small objects can I not move them manually to be more spread out around the top and the bottom of a design. Only seems to give one option for spacing.

@AngieHolden

9 күн бұрын

I would probably design on an 8 1/2 x 11 sheet and move them around there and then go to print.

@nikkismith8920

9 күн бұрын

@@AngieHolden should l try this in design mate or something else

@AngieHolden

7 күн бұрын

You can do it either way!

One you saved your design in design mate..how do you go back in and change something? One i doubt click the program sends to creative studio and my image I uploaded is gone..

@AngieHolden

5 ай бұрын

I literally have not idea unless you save it at the end to your store but don't add for sale. Then I think you can edit.

I’m getting sawgrass sg500 today and I was wondering if I can still use canva because I feel like the sawgrass and print mate too much for me.

@AngieHolden

2 ай бұрын

You can use Canva but you will have to use print mate to send it to the printer.

How do you get to the new software? I got into my sawgrass account and it did not give the option to use designmate. Can you only access with subscription?

@AngieHolden

10 ай бұрын

I put the link in the description below this video. It is on the Sawgrass Exchange.

I like the Exchange but I don't have all of my artwork that I have in Creative Studio so I'm stuck using Creative Studio.

@AngieHolden

10 ай бұрын

Yea you would have to move it over manually.

@misskaylachristine

5 ай бұрын

My entire sawgrass account has disapearred, I can't even access my old stuff anymore? @@AngieHolden

If I’m doing a t shirt design how would I send this to my cricut and go about cutting it? Please and thank you 😊 I’m brand new to this

@AngieHolden

8 ай бұрын

With sublimation, you don't have to cut anything. You can just print and press.

Thank you so much for this video. My design won't save and send to print mate. It just says an error has occurred. Do you know what may be causing this?

@AngieHolden

10 ай бұрын

I do not. Sorry! You might contact Sawgrass.

@carolannh48

4 ай бұрын

This was happening to me. I set up a time with Sawgrass after chatting online and my browser setting was blocking them...they changed some settings to get it to work. 😊

Do you have to have a Sawgrass printer to be able to use the DesignMate and PrintMate?

@AngieHolden

9 ай бұрын

You can use Design Mate but you can't print with Print Mate unless you have a Sawgrass printer.

Hi I'm a newbie to the software I'm currently using cricut but when I send to print and choose printmate it sends and will print but doest show the design on the right side so unable to edit as i cannot see image it just turns white? If I drag it into printmate it shows the image very confused. I've also just subscribed to design mate too.

@AngieHolden

Ай бұрын

Might be your internet connection? When you go from Design Mate to Print Mate it is downloading the design and then displaying it for you.

Hi, I am trying to download printmate and it's not letting me do it, I really want to get this, can you help me with this I have followed all the directions and still nothing.

@AngieHolden

10 ай бұрын

Make sure you don't have a pop up blocker or that you turn it off. That was my issue at first!

Hi Angie, is there a way to transfer my images from my Sawgrass images to Print Mate as it doesn't seem to find them.Thanks

@AngieHolden

10 ай бұрын

There is not a way. I wish there was!

@Neil-Hanson67

10 ай бұрын

@@AngieHolden Ok, thanks for replying & keep the vids coming, i find them very helpful.

I just downloaded PrintMate - do I also have to download DesignMate - can't seem to find where to do this? Thank you for your videos!!

@AngieHolden

4 ай бұрын

Print mate is for printing. Design mate would be for doing any design work.

@carolannh48

3 ай бұрын

Am I able to print from Canva to PrintMate, or do I have to download it and upload to PrintMate@@AngieHolden . Thank you!!

I just bought sg500today and downloaded the print mate and created an account for both print mate and sawgrass. When I try to create something in creative studio and print it says to make sure I’ve downloaded the most updated version of print manager(I’ve downloaded print mate) and to make sure I’m signed in with same account. I thought I was I don’t know how to fix this

@AngieHolden

3 ай бұрын

I think it may say this every time?

Hi, this is awesome, I can't find the link to the paid version ? Can you please send me the link? Please and thank you.

@AngieHolden

10 ай бұрын

You can sign up within designmate!

@pamwilson6296

2 ай бұрын

@@AngieHolden I couldn't find it

My designs aren't getting sent over to Print mate when I click the button. It's so frustrating

@AngieHolden

3 ай бұрын

All you can do is contact sawgrass.

Is there a way to print multiple images and print on one page? different images

@AngieHolden

3 ай бұрын

Make a custom canvas the size of your paper then add as many as you would like.

When sending the image to print mate it says failed when uploading do you know how to fix that ? Thank you

@AngieHolden

7 күн бұрын

Could be an internet connection issue.

would you happen to know why my designs are not getting sent to print mate or what may cause this? Yes I have the app downloaded

@AngieHolden

10 ай бұрын

Do you have a pop up blocker on? That might prevent it from opening.

@rachelmills609

10 ай бұрын

@@AngieHolden lol I did 😂 I finally realized this after about 30 minutes of fussing at the computer 🤣

How to take back grounds out of photos using print mate or print design

@AngieHolden

3 ай бұрын

It is seriously not great at that as I tried for something I was working on. I ended up removing the background in something else.

Are you doing any live training classes for beginners?

@AngieHolden

Ай бұрын

No I do not.

@godwinikporo2078

25 күн бұрын

@@AngieHolden Ok, thank you.

I have had my Sawgrass 500 a couple of weeks ago. I have an issue 95% of the time when I send the image from Design Mate to Print Mate I end up with an error Image Not Linked. Once in a great while, the image transfers correctly and I can never figure out what I did different to get it to show up in Print Mate. I have used both jpg and png. I will get the above error and then finally using the same image it will show up in Print Mate where I can then print it. Any help?

@AngieHolden

6 ай бұрын

I have seen this error. I would contact Sawgrass and let them walk you through it on your computer.

How do I make multiple ornaments on one sheet?

@AngieHolden

9 ай бұрын

You can add more copies in PrintMate or do a custom canvas in DesignMate and lay them out.

What does this mean? "Internal server error (request ID: b99ef0e650d45d210acf1412c91f3ff5)" It always comes up whenever i try to save my designs to creative studio

@AngieHolden

23 күн бұрын

Sorry not sure.

How do you print from Silhouette Studio with Print Mate? I just sent a file to Print Mate from SS and it started printing instead of allowing me to make any changes in Print Mate.

@AngieHolden

8 ай бұрын

Change your settings to open PrintMate first.

@carolannh48

4 ай бұрын

@@AngieHoldenHow do you do this?

Can I download print mate on SG 400?

@AngieHolden

3 ай бұрын

I think so.

I've been using Sawgrass creative studio and all of a sudden it's just gone??! They didn't even send an email to let me know. Am I doing something wrong?

@AngieHolden

5 ай бұрын

I haven't seen anything but it is the older program.

When I tried to print in printmate the print had lines!

@AngieHolden

10 ай бұрын

Try running a nozzle check. You may need to do some printer maintenance.

How do I transfer my designs to design mate ?

@AngieHolden

3 ай бұрын

Any designs in the old Sawgrass program will not transfer.

Can u use a sawgrass from Cricut design so e

@AngieHolden

13 күн бұрын

You can but it will send it to print mate and you will add your settings there.

Is design mate down rite now ? It’s not working for me

@AngieHolden

10 ай бұрын

Sorry! Not sure!

My print mate isnt connecting

After i create in Design Mate my designs stopped going to print mate. Nothing happens when i click open in print mate.

@AngieHolden

7 ай бұрын

Try rebooting everything first. Then uninstall and reinstall the software.

@EchoOfYourPast

7 ай бұрын

Thank you, I uninstalled everything. I cannot find the download for Design Mates. @@AngieHolden

@AngieHolden

7 ай бұрын

Try apps at the top of this page: www.sawgrassink.com/

My print mate locked up on me and after it shut down I can't get it to pull back up. I have tried uninstalling and reinstalling and nothing. What do I do? Help.....this is my first printer

@AngieHolden

4 ай бұрын

I would uninstall the software and the printer then start over again.

@gwallen74

4 ай бұрын

@@AngieHolden I have tried that and it still isn't working. I have it on the desktop but now it is doing the exact same thing. I tried uploading a picture and it locked it up. Now I have a blank screen.

@AngieHolden

4 ай бұрын

I would contact Sawgrass.

Why does my print mate go to blank page

@AngieHolden

7 ай бұрын

I would uninstall it and reinstall it.

Unfortunately 40 seconds in you say we can still use creative studio and print manager however! on the 1st feb 2025 they will stop working and you have to change.. so change asap to get used to it. some bits of the new software are great but some bits are terrible.. i mean where is the 3d rotating preview. and cant print from the likes of silhouette studio. going to be a fun 8/9 months

@AngieHolden

16 күн бұрын

At the time I made this video that was true. Sawgrass has since made a new announcement.

non of your videos show the design on the screen and later already made sublimated product from sawgrass in comparison to the screen you see. You said that you have but you don't. Maybe making one video would show people true colours of sawgrass

@AngieHolden

2 ай бұрын

I am happy with colors from my Sawgrass printer and you can find videos on my channel that do just as you are mentioning.

Wow - I am super disappointed with my purchase so far. I bought the SG500 in January, but am just now setting it up. I am very techy, and I'm having so many issues! I can only imagine what those who struggle with tech are experiencing. So far, I have it connected via Wifi to my Mac, but I am not able to use DesignMate at all without paying for it. That's a huge disappointment! Why sell you an expensive printer then limit the software - feels really unethical so far. I do have my appointment with the setup tech this afternoon and I hope that this issue is just me not understanding something. Otherwise, what did I pay for??? Printmate is horrible (so far), I can't get anything to work with Designmate. I can create an image, but it won't let me print anything but a proof - it says that I have to purchase the subscription to save or print the design. Really???? Again, I hope I'm wrong and just missing something. Definitely not happy with this $1000+ outlay so far (printer, ink, and paper). 😞 All of the videos and tutorials should be updated by Sawgrass for the new process!

@AngieHolden

3 ай бұрын

You do NOT have to pay for design mate. It may be asking you if you want a subscription but just say no.

@tammiehertz9429

3 ай бұрын

@@AngieHolden Thanks! I figured that part out. It just seemed all the designs I was looking at are only in the paid version. I did the setup Zoom onboarding call with Sawgrass, but it was not what I was expecting. He basically went over their website and did an intro into the software and storefront. Didn't even touch on system setup. I have finally got it figured out and I can print! I set my account up, but am not in love with DesignMate at this time. I can seriously see why people get frustrated. I'm a seasoned techy person that crafts a lot, so for a novice this must be overwhelming. Keep the videos coming! You (and your fellow youtubers) are wonderful and provide so much help!