Great information. Thank you.

Working at a high end luxury handbag store, we had some Yelp reviews that were false. You could ask the five other luxury stores around and the same client came in and said the same thing in their review about their store that they would say about our store verbatim. It was just pure ugliness and confusion from what the client was saying to us in the store, How happy she was with our service, how she loved our story of the history etc. It was so unusual. I will never trust Yelp reviews. Retaliation is another form of false review. If they know an ex girlfriend or boyfriend, they will say such hateful things that will surely get management's attention. Any type of social media these days is a cautionary tale and we must do better with how we go about it. After all, it is about our reputation, behaviors, background and now social aspects we think are okay we have to think twice before posting. I personally would never post about a job ob FB or Insta or Twitter but I see people do all the time and I cringe. I can't be fake at my job in customer service because people see right through that. And no-one benefits from it ever. I love this video and can't wait to show my husband. Thank you!