Lines are often drawn between different types of Process Improvement on functional grounds. Many improvement programmes have separate approaches and toolsets, even separate teams. But are we seeing something that’s not really there? Are we sub-optimising our improvement systems, or is the difference real and valid?
Join us as we explore:
- Definition of Manufacturing and Service (02:28)
- Similarities in Improvement Approaches (07:50)
- Segregation of Improvement Approaches (13:27)
- Examples of Limitations (20:07)
- Approaching improvement in service organisations (27:21)
- Tools for improvement (28:18)
- Collaborative working and process thinking (31:31)
- Leadership's role in improvement (33:48)
- Top-down vs. bottom-up approach (37:12)
- Summary: Manufacturing vs Service Improvement - One Size Doesn't Fit All? (44:42)
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PMI LIVE: Manufacturing vs Service Improvement - One Size Doesn't Fit All?