Process Management International

Process Management International

We're PMI - the performance improvement experts. Working around the world, across industries, in all functional areas and with every kind of performance challenge, we cover business process improvement, operational excellence, lean six sigma, and more.

PMI has been at the forefront of business improvement consultancy and training since 1984. In that time, we’ve served thousands of people through training and consultancy and shaped countless organisational and business improvement programmes. Headquartered in the UK, we offer global capabilities and expertise. Our people believe in, and love what they do, and our clients benefit from our personal attention and dedication to helping them achieve their goals. Our aim is to help organisations not only by improving their business performance but also by motivating, empowering and equipping their people to transform the way their work works and to lead by example.

What is Neurodiversity?

What is Neurodiversity?

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  • @pierrosau
    @pierrosau11 күн бұрын

    Could you kinldy send me your template ? Thank you :)

  • @drtonyburns7321
    @drtonyburns7321Ай бұрын

    Excellent. Draw control charts with Maxi-Q. Maxi-Q is free. It is based on Dr Wheeler's work.

  • @allenscott1705
    @allenscott1705Ай бұрын

    Some good stuff here guys. Love the Bonnie Small parts. Incredible contributions. However, Shewhart shows on page 16, not 280 how to interpret his chart and shows two examples (1931 book, a & b ). That is pretty good since he is unveiling SQC outside Bell, to the rest of the world. The only thing I would change (so far seen) is the unnecessary use of Japanese words (no matter how in vogue, English is tough enough) and eliminate SS and belts altogether. SS contributed nothing to quality useful. It sold well was all. Any useful parts we already had like SPC, which SS creators misunderstood. Dr. Wheeler advises against SS. You may enjoy some new findings and a new photo of Dr. Shewhart I exposed in the link, below, which appeared on LinkedIn. One more point--in service unnatural variation may be desirable after an intervention, such as a sales initiative. Thanks for the video! I have learned and that is the reason I viewed it. docs.google.com/document/d/1mOAuWirOLQ_K-a6AkKNaP9fkgl8SqpDJ-p4wSZ16Qk8/edit?usp=drive_link Here SQC and SPC are of course, synonymous. PS I plan to share the video with Dr. Wheeler and a couple more colleagues (If I may be so bold as to call them that)!

  • @P-amela
    @P-amela2 ай бұрын

    Please can you send me a copy of your template?

  • @fkiQuality
    @fkiQuality4 ай бұрын

    I liked that you said that a system could be designed to fail 50% of the time, even if this may not be known by the managers of the system, but it gets quickly revealed in a control chart.

  • @fkiQuality
    @fkiQuality4 ай бұрын

    I liked the idea of considering the SIPOC as a research tool to uncover useful data to guide a project. I also use it at the start of my projects to discuss Deming’s notion of the system of production.

  • @fkiQuality
    @fkiQuality4 ай бұрын

    A useful overview of this role. Could you add a summary slide of the main points at the end?

  • @zixardent
    @zixardent9 ай бұрын

    Thank you very much for sharing, Sean and Susannah.. I really like the part of "What would I need to do in order to.. (remove/reduce this waste)" Can you maybe also discuss about what do you think about redeploying some tasks to Customer? E.g. nowadays, more n more "IT system", especially for Services requires the Customer to input the data via registration form. The data input was initally done by the Business where some data can be quickly identified by the Business' operator while it might take more cycle time for the Customer to interpret and fill in that form. But in a sense, it is still an "improvement" for the internal Business, especially when we are relying more n more to the IT system.

  • @ProcessManagementInternational
    @ProcessManagementInternational9 ай бұрын

    Great question, thank you. Redeployment to the customer can be, for some services, the ultimate ambition of a lean service process. In effect, it has removed all the transaction costs from the operation, while eliminating one or more handovers within the process, making it swifter and simpler for the customer. So far, so good. To do this effectively, however, can be a long journey of improvement activity. This is yet another example of why the last of the 5Rs is redeployment. When “channel shift” became the goal back in the 2000s, a lot of hard lessons were learned, where the priority was the 5th R without doing the first 4. Any redeployment of the work to the customer needs to meet several criteria to be successful, including, for example: a strong understanding of the user: what device, what screen size, what tech level confidence etc. Then the practical aspects: if information is difficult to source, how to succeed in one sitting or build in the ability to save and return? Also key is to know the full variety that makes up customer demand; if any aspect of demand is missing, then it will cause a break or fail. Back to the core lean principle: only use thoroughly tested and reliable technology! So make sure that the process is stable and capable first before designing the interfaces for the redeployment. Then thoroughly test them. I remember one project where we released a new self-service site, and at every step was an easy “call us” prompt so our service team knew exactly where people were getting stuck for improvement purposes and could provide user support to the customer from that point on. Finally, remember if the interaction between the customer and the organisation is part of the value-add, then a 100% redeployment to the customer would, by definition, be a value destroyer.

  • @zixardent
    @zixardent9 ай бұрын

    @@ProcessManagementInternational wow.. thank you very much for the comprehensive and clear explanations. I really like the reminder about even if redeploy to customer, we're redeploying the already optimized process. I also like the last point about making sure the interaction is actually value added or not (most likely other than "typing" into the system). Again, thank you very much.. hoping to see more things like this from this channel.

  • @DevilKhefren
    @DevilKhefren11 ай бұрын

    Can you please send me the template? :)

  • @richardreviewstv
    @richardreviewstv11 ай бұрын

    The thing that almost doesn’t exist is getting worse

  • @MyKingkongg
    @MyKingkongg11 ай бұрын

    I dont understand why do you want to equate women achievements with how much they can earn, running a house and being a mother is an honorable thing and to me has more value than money thats why as a man i work hard to provide for my wife because she takes care of the kids and the house and me so its my duty to take care of her and her needs and wants, yes being a house wife affected her career but being a mother fulfilled her life with joy and happiness and that makes me wanna work harder to earn more and buy her what ever she wants

  • @floriandabkowski6259
    @floriandabkowski6259 Жыл бұрын

    Yes, 5 why is difficult in therms of asking correct questions.

  • @drtonyburns7321
    @drtonyburns7321 Жыл бұрын

    "Six Sigma Champions are con men" “All you have is smoke and mirrors” - Creator of Six Sigma, Mikel Harry 91 % of Six Sigma companies have trailed the S&P 500 (Qualpro survey). A long term study at Ford showed an average of 1 in 5 parts defective AFTER improvement for “successful” Six Sigma projects. Six Sigma is a destructive scam based on pure farce. It started with Mr Bill Smith and his out-of-control molding process that happened to drift “as much as 1.5 sigma”. Smith’s buddy, con man Harry, “proved” Smith disaster happened for every process ... based on the height of a stack of discs! Most folk never bothered to check. “Neutron” Jack Welch at GE described Harry as a “madman” and said no one had any clue what he was talking about. Jack handed over $1B anyway. A scam was born! GE has now thrown the Six Sigma trash out. EVERY aspect of Six Sigma is worthless, from its normalization nonsense, to its irrelevant enumerative methods, to its paralytic DMAIC. Dr Wheeler, the world’s leading process statistician, calls Six Sigma “GOOFY” and the stuff of “the tooth fairy”.. CBS calls it the most stupid fad of all time. There is never justification to stray from the giants of Quality Dr Shewhart, Professor Ishikawa, Professor Lewis, Professor Deming, Dr Taguchi and Dr Wheeler, for the lunacy of Six Sigma’s con man. How the Six Sigma fraud was started: kzread.info/dash/bejne/Yp-OxKyFeK7FZLA.html Lean was tacked on to prolong the Six Sigma Scam. 98% of LSS implementations FAIL (IW survey)

  • @cognoscitivos
    @cognoscitivos Жыл бұрын

    teacher you can send me the temple? is for academic uses <3

  • @drtonyburns7321
    @drtonyburns7321 Жыл бұрын

    "Six Sigma Champions are con men" “All you have is smoke and mirrors” - Creator of Six Sigma, Mikel Harry 91 % of Six Sigma companies have trailed the S&P 500 (Qualpro survey). A long term study at Ford showed an average of 1 in 5 parts defective AFTER improvement for “successful” Six Sigma projects. Six Sigma is a destructive scam based on pure farce. It started with Mr Bill Smith and his out-of-control molding process that happened to drift “as much as 1.5 sigma”. Smith’s buddy, con man Harry, “proved” Smith disaster happened for every process ... based on the height of a stack of discs! Most folk never bothered to check. “Neutron” Jack Welch at GE described Harry as a “madman” and said no one had any clue what he was talking about. Jack handed over $1B anyway. A scam was born! GE has now thrown the Six Sigma trash out. EVERY aspect of Six Sigma is worthless, from its normalization nonsense, to its irrelevant enumerative methods, to its paralytic DMAIC. Dr Wheeler, the world’s leading process statistician, calls Six Sigma “GOOFY” and the stuff of “the tooth fairy”.. CBS calls it the most stupid fad of all time. There is never justification to stray from the giants of Quality Dr Shewhart, Professor Ishikawa, Professor Lewis, Professor Deming, Dr Taguchi and Dr Wheeler, for the lunacy of Six Sigma’s con man. How the Six Sigma fraud was started: kzread.info/dash/bejne/Yp-OxKyFeK7FZLA.html Lean was tacked on to prolong the Six Sigma Scam. 98% of LSS implementations FAIL (IW survey)

  • @dawson1071
    @dawson1071 Жыл бұрын

    Prⓞм𝕠𝕤𝐌 ✌️

  • @janifarschannel2072
    @janifarschannel20722 жыл бұрын

    Hello

  • @janifarschannel2072
    @janifarschannel20722 жыл бұрын

    Hello. I have one question that how ovo energy can make energy supply agreement without aware of the the person and without sign and without direct debit.

  • @ProcessManagementInternational
    @ProcessManagementInternational2 жыл бұрын

    Hello Janifar, thanks for reaching out. The OVO Team would be happy to help, you can find quick actions and ways to contact them via the OVO Energy Help Centre - help.ovoenergy.com/, or you can reach them by phone on 0330 303 5063 (Lines are open Monday to Friday, 8am till 6pm).

  • @yetundesoile7255
    @yetundesoile72552 жыл бұрын

    2

  • @Quality_Rebel
    @Quality_Rebel2 жыл бұрын

    😀Fantastic - will enjoy reviewing again and guiding some similar work

  • @hiddengem4293
    @hiddengem42932 жыл бұрын

    Thank you so much for this useful information!

  • @michaelkelly8003
    @michaelkelly80038 жыл бұрын

    Good start point & summary