Very poor P&O customer service, especially for an accessible room booking. At the very least they should clearly state in red that a particular form is required before accepting final payment. Shame on greedy P&O.

@wendyphillips2476

22 күн бұрын

Many people who have minor mobility issues will book an accessible room in a hotel or on a cruise ship because they are often a little bigger, especially the bathroom.

@electrictroy2010

14 күн бұрын

Yes true, but they should still inform the customer: “If you have a wheelchair or special equipment, please fill the form.” Computers can do this automagically .

I see no reason WHY this form could not have been completed right there at the cruiseport. Sounds like P&O was looking for a reason to not let them board. Ridiculous!!! Hope all is well with you, Don. Praying for good results from your tests.

@vickipetilli2854

23 күн бұрын

As a wheelchair user, if the person had special medical needs, the cruise line may not have been able to accommodate that.

@laperlenoir

23 күн бұрын

The form should pop up when an accessible room is booked.

@vickipetilli2854

23 күн бұрын

@@laperlenoir agreed

@ethercruiser1537

23 күн бұрын

🎯

@suepontin4958

23 күн бұрын

So what ended up happening, did he get a refund or booked on another cruise?? How awful for this person to have to go through that as it’s hard enough being in a wheelchair as it is without having to go through this upsetting situation. If it were me I would be devastated because most people are excited about their upcoming cruise and had made arrangements at home for various things.

Why would they take him without a wheelchair if they need someone to take care of him in an emergency? They should have taken him with a wheelchair, it’s hard enough in a wheelchair they had to ruin his cruise and steal his money!!!

When the cruise line sells a handicapped cabin, they should automatically notify the passengers about their rules and regulations. Have the passenger acknowledge that they read the form, the same way we acknowledge that we have read the cruise contract. After all, cruise lines have a very limited number of cabins for disability challenged passengers.

Im in a wheelchair and have always received the disability form right after booking. You have me curious enough that I'll call Carnival to make sure they got it! Thank You Don

This is wonderful. We are supposed to know all the laws of every little island and all the rules and regulations of every cruise line. The cruise line did not want that person on board.

NCL sends an email out to all passengers reminding them to fill out their Accessibility & Medical Questionnaire if they have special accessibility requirements.

@katieconnor7617

23 күн бұрын

Yes every time we sail they (NCL) always send info regarding special needs and filling out the form.

I just booked a cruise on Royal - handicapped room. They (nor my TA) said anything about it but since I’ve cruised before I know it has to be done so I submitted it myself but easy to miss if you are a first timer.

The booked a handicapped room and told them they had a wheelchair. It makes zero sense to deny them boarding. Sounds like they encountered a bad employee. They should have left the port, submitted it and then returned to "follow the rules".

I used to have to send the form in for my Mom with Princess. I can easily see where a not tech savvy person could miss that.

I agree Don this is on the cruise line. If you request a handicap room an auto generated email should be sent to the person / agent with that information.

@commonsense246

23 күн бұрын

iT IS for Carnival! I just returned from Jubilee. The sent me an email asking for complete info on my wheelchair, had no trouble at all. And it IS in the contract. Measurements are important to them and my chair met all their criteria. We did a 5 day RCL cruise on Voyager just prior and RCI didn't even ask for information. Both cabins were accessible.

When you book a cabin on p and o you get an email and within that email and at the bottom e mail there is **important information starred to bring it to your attention. Within that it mentions people using mobility aids including wheelchairs and scooters. This asks them to book assisted boarding and to book an evacuation chair. It goes on to say this is a mandatory requirement for wheelchair and mobility scooter users although not mandatory for people with other walking aids as long they can manage stairs. People just don't read the information...not the fault of P and O.

@electrictroy2010

14 күн бұрын

Most countries require important information/ disclosures in the Top Half of an email. Sounds like the cruiseline is still Not compliant with the law .

Speaking ONLY for Carnival and Cunard. As soon as I get confirmation, the next e-mail is the accessibility form.

@redhatbear1135

23 күн бұрын

It’s sometimes hard to remember to send them even for b2bs. My travel agent does them sometimes. Others Wise I had one for each cruise line for my scooter, I just had to change the ship and the date! And yes even when the agent as sent them, they still lose them. You need to know where the people are stationed? Do you not know where your Accessible rooms are? I’ve had the room steward ask if I need assistance, especially when I wasn’t in an accessible room! I’m curious what would happen with those that have scooters for long distances just said okay, I won’t take the scooter! Yes, they have the right to change you out of an accessible room but past that why deny boarding! Btw, some of those forms are stupid. They want the weight of the scooter and the of the person and the combined weight. Okay if you are carrying someone while on their scooter maybe, but can’t you do the math?

Also around the UK we have the extremely brave men and women of the RNLI, The Royal National Lifeboat Institution. They are entirely funded by donations and are all volunteers, going out to anyone around Britain's coast who is in trouble, no matter what trouble, 24/7 365 days a year no matter what the weather. They do not charge anything for their time and help and really do not receive enough praise for their incredible work. Please Don give them a mention, they have boats all around the UK and as i said are volunteers.

@Hawkeye2001

23 күн бұрын

I spent 20+ years as a volunteer EMT, responding to medical emergencies in my hometown. All the equipment was purchased thru fund raisers, we never got paid. We did it for our communities. Now it's all a paid & for-profit system. Try explaining "volunteer" now and everyone thinks you're crazy. Simpler times, when neighbors looked after neighbors.

@joshuaharper2624

19 күн бұрын

All our Air Ambulances in the UK are charity funded as well!

I got the notice from my travel agent. I fill it out and send it back to the cruise line. I guess I should tell you I cruise on HAL. Once I send that in, my cabin is ready, and any allergies are noted and taken care of. For instance, I request a sharps container, a mattress topper, and a shower chair/bench. As for allergies, I list them, and at meals, I often get a menu that doesn't include those items, or I can have the item, sans the thing I'm allergic to.

They dont have this from listed on their website except in their FAQ for "flying". It says it is for airlines. Nothing else about wheelchairs if you search wheelchair. "Can I fly if I have a pre-existing medical condition, reduced mobility or any disability that requires assistance?" "If you have any mobility or medical requirements, we kindly ask that you complete our "Your on board needs" questionnaire so that we can ensure that your travel arrangements run smoothly. It is important that you complete the questionnaire fully and accurately, as we will need to liaise with the airlines on your behalf to ensure your needs can be met."

P&O should ‘auto attach’ the form to any ‘handy cap’ reservation booking. At least give a notice that the form needs filled out with any handy cap reservation booking.

Other cruise lines send the form within 24 hours after booking. P&0 is dropping the ball. I book handicapped cabins on other cruise lines all the time. I sure hope they are giving him a refund. It is kind of ridiculous if he is in an accessible cabin that he needs help. I probably won't be taking P&O.

P&O BAD BUSINESS

Thanks for the updates and great reporting!!

P&O have been asking for those forms for about a year now to make sure there are not more wheelchair passengers than can be dealt with, which is correct. People are told clearly that the questionnaire needs to be filled in. There are lots of warnings about that when booking and with booking confirmations as well as other reminders. For those who book through agents, passengers are asked by their agent about needs. It is all quite clear, though some people decide to ignore that. It is not the cruise line at fault in this case, ships cannot take more passengers than can be dealt with safely in an emergency.

@natasha8966

18 күн бұрын

Yes I’ve had these emails, guests were turning up at the terminal and thinking they are going to have help to get on the cruise not just being on the ship.

@electrictroy2010

14 күн бұрын

Most countries require important information/ disclosures in the Top Half of an email. Sounds like the cruiseline is still Not compliant with the law .

I travel with a wheelchair, once I book a handicap cabin I get notice I must fill out the special needs form. It says I have a deadline to fill out the form that says why I need the handicap cabin. If I do not fill out submit the form I get more notices. Some people who are not in wheelchair or handicap , . They book a wheelchair only because it is a bigger cabin. And if the form is not sent by a certain time, the cruise line moves you to regular cabin. Not the handicap cabin. And you cannot park your wheelchair in the hallway. So if you are in a wheelchair and do not have a folding wheelchair or a chair that will fit in the smaller door of a regular cabin. Then you cannot board the ship for multiple safety reasons

Outrageous! Why couldn’t he fill out the form right there upon boarding?

@ruthm3813

23 күн бұрын

Because they wouldn't have enough crew onboard to assist in evacuation if necessary. They can only have so many passengers who need assistance, and some passengers need 2 crew each. We know the likelyhood of needing to be evacuated is pretty low, but safety needs to be paramount.

@susan7775

21 күн бұрын

@@ruthm3813 That’s total BS on the cruise line’s part. They’re not going to hire someone just for that.

@booga_booga_booga

20 күн бұрын

​@@susan7775 quit pointing fingers and passengers need to be proactive

Too bad the line didn't allow the man to complete the form at the terminal.😮

@ronjohnson1800

23 күн бұрын

Except they want the form completed 14 days prior. It asks about not only onboard the ship but also your plane flight

The only reason I can think of for why they wouldn’t let people submit that form at the time of boarding would be if they had to assign more staff for that cruise ahead of time, and if they sailed without adequate means of assisting disabled persons to the lifeboats, they would be held liable in case something happened. Probably something their lawyers came up with.

I think if an accessible room is booked, they should be able to email the form. If an accessible room is given as a guaranteed room, then no.

P&O dropped the ball. When the accessible cabin was booked they should have contacted the passenger and ask them to fill out the form. Shame on P&O.

@davidyoung3237

22 күн бұрын

I’m legally blind and hsve several chronic medical conditions and have cruised a had full of times with P&so out of Brisbane Back in 2018 ( wish was my last cruise ) I decided to try using an online travel agent to book my cruise with BIG MISTAKE once bitten well and truly now twice shy - I went hunting online for any papperwork that I presumed I would need due to my disabilities. As I’d needed papperwork prior to my other two cruises so wanted to get that sorted and out of the way early. Glad I did as The travel agent I used was as good as useless and never got back to me with the documents I needed so I decided to call p&O direct but it took 2 weeks of calls and emails and pulling out all my teeth (and days before my cruise I might add ) before I got that form emailed. By P&O - back in 2018 it required me to go to my gp and get their say so that I was able to cruise by myself ( that would have been my third cruise as a solo traveler and as of this year I’ve now completed 20 years service as a hotel houseman for Accor so there was no issue with my ability to not be capable of cruising solo. - although my hotel at work is a little smaller than the pacific Dawn was but you understand my point I’m sure. I was not aware however that without said form I’d be denied boarding. In my personal opinion I feel it was very poor form of P&O to deny boarding on a form especially if this men’s wheelchair was of suitable size to use on the ship - HOWEVER if it’s still in the same format as it was back when I sailed on pacific Dawn in 2018 and required a doctors signature and medical clearance, maybe that’s the main reason it couldn’t be done at the port?? Just my opinion going back off my past experience with such paperwork. Personally I’ll never use an online travel agent again to cruise I’ll either book direct online with the line OR go work with a face to face agent so that all my requirements get sorted out well before I’ve even finished paying out my balance. I I however agree with the passenger that if he’s booked an accessible cabin o& o need to do two things with EVERY accessible booking 1. ( email the form as an automatic process after receiving a deposit on an accessible cabin and ensure it’s made clear it’s got to be back well before departure) 2. Hsve a team whose job it is to reach out to all passengers booking accessible cabins by phone to ensure they received the form in email and know how imperative it is that it comes back on time. And offer any further pre trip support the passsnger might need and answer questions this will insure that the passenger does indeed need that cabin and and that it wasn’t booked in error because aren’t that many cabins of that type on the ship, and if people book them unintentionally who don’t need them, they’ll not be available to those who do meaning that they can’t cruise.) David Young 39 Brisbane Australia

@Damaaskrose

20 күн бұрын

Rubbish. They didn't drop the ball. I booked with P&O and it doesn't let you go further until you vlick a page saying your ok and don't need to fill in that form. It is the passengers fault

P&O cruises are behind with their tech anyway. No app, ypu always have to log onto their portal through a webpage (remembering booking reference) to access anything. Can confirm when log on you have to scroll down to bottom of page (on phone this is) and click on the 'on board accessibility needs' tab which takes you through to another page which then mentions about the questionaire. They really need to change this - I'm not sure I would realise it was there!

@marianneward8980

23 күн бұрын

I'm sure he's not the only one this has happened to.

Whenever I create a new booking, it asks about mobility devices and other issues. Carnival then immediately sends me an email with the mobility form from guest access to be completed and returned ASAP. If by chance they do not receive it, I have even received phone messages a week in advance of my sailing reminding me to submit it at least 48 hours prior to sailing sailing. Part of it is safety and part of it is to verify that my scooter will be able to fit through the doorway of my cabin and there is room to store it inside. It also specifies my mobility limitations which would play into the explanation P&O gave also. Additionally that is part of the questions when completing your check-in prior to the cruise!

Kudos to the cruise that helped with a donation to the SAR group

Yes they should send it out. That ruined probably everyone with him. They could of let him fill it out. How rotten.

If it's P&O UK, they send an email. I know this firsthand because I've been travelling for 15 years with disabled family members with P&O cruises UK

@electrictroy2010

14 күн бұрын

Most countries require important information/ disclosures in the Top Half of an email. Sounds like the cruiseline is still Not compliant with the law .

@Jbaxter736

14 күн бұрын

@@electrictroy2010 It's the same email when you book Princess Cruises, Carnival, and the Lights of Cunard because they're all part of Carnival Corporation, and it is a questionnaire to tell them what the needs of the person in the state room are.

@Jbaxter736

14 күн бұрын

@@electrictroy2010 it's the same email when you book Princess Cruises, Carnival, and the Lights of Cunard because they're all part of Carnival Corporation, and it is a questionnaire to tell them what the needs of the person in the state room are.

Thanks Don. Glad they are supporting air ambulance

Don, I still believe that it is our responsibly as disabled whether on a flight, cruise or another for of transpation that we have a disability. If we are calling in to book a cruise or book a flight, it is on us to give them all the information we can to assist them in making sure we as disabled can travel safe.

Don, almost half the air ambulances in the UK are entirely charity based/funded. How they manage to make it work I’ll never know. They do an amazing job and I am privileged to have been able to have spent the day with the Great North Air Ambulance Service (GNAAS) in Teeside, UK two years ago.

@Hawkeye2001

23 күн бұрын

If its like our old "Volunteer Rescue Squads" there are a lot of fund-raising activities in the background that few people ever see. Chicken Dinners, Fish Frys, Pancake Breakfasts. Neighbors taking care of neighbors.

@user-iz7kf1te5y

23 күн бұрын

@@Hawkeye2001 Well I know and appreciate that, but the cost of operation is way higher than that of a ground based ambulance service. Remarkable what they are able to make happen

@Hawkeye2001

23 күн бұрын

@@user-iz7kf1te5y at least 10 or 20 times higher. I understand.

@joywebster2678

23 күн бұрын

Need to tap Prince William, that's his past career. His support would draw attention too!

Thanks for all the updates

Good on Fred Olsen for that donation. If that man had a travel agent maybe they could have got him that form. Or I'm sure he could have filled it out once on board. Maybe there was a problem in the past where P &O had a issue with a passenger.

Thank you for reminding me to fill out my husband’s special needs form for his C Pap machine for our upcoming MSC cruise. I almost forgot!!!

If he asked for an accessible room, the form should have been brought to his attention, specifically. If he did not, they don’t know who needs one, but they should still have a general notice saying to fill out the form if necessary

Wow I think that's very poor customer service from P&O cruises. Anyone that books an accessible room should be advised of this "form" when booking their stateroom. Further if P&O is so concerned about being able to assist disabled passengers - they should be making sure the form is received before or at final payment.

In Wheelchair - on NCL and Carnival, and Princess and RCL, always got an email with the form to fill out. and one time, they didn't have it at embarkation, so they let me fill it out while embarking where they looked at my registration, and filled it out right there!

I agree that P&O should have handled this situation differently. What a horrible disappointment for this passenger.

Wow Don. So many have questioned couldn’t the passenger just fill the gotm then. And maybe if an accessible cabin is booked; there should be a pop up with the guidelines of what needs to be done. 🤷🏻‍♀️🤦‍♀️. Wonder did they refund him?

Hi Don, we continue to enjoy your videos. In Scotland there are at least two air ambulances operating that are funded by the public. Also the mountain rescue teams are publicly funded, with no government monies, and they are called out in treacherous weather to the rescue of hill climbers.

In the UK there are several Air Ambulances covering different areas of the country. They are all run as charities with no government funding. They provide a vital service getting to accidents and transporting patients speedily to hospital. I have personal experience of their service and now volunteer in one of their charity shops

In December I cruised with Royal. My mom uses a wheelchair and I booked an accessible cabin. Shortly thereafter Royal emailed me the form to fill out for my mom. I'm surprised that booking an accessible cabin didn't automatically trigger an email to be sent.

Sorry to hear this. I walk with a cane and I know there are wheelchairs on board of Princess. Enchanted princess is my favorite so far

I agree with you. I think the form should have been sent out

Thanks Don.

I agree that they could have given the man the from to fill out and still let him board. Also, they should have made sure the form was filled out after booking.

I’ve heard of so many instances of the Cruise Line just denying someone because they didn’t have a t crossed somewhere or forgot a period somewhere. Basically Cruise Lines need to have a little heart people. This sounds so hard nosed before but it makes me paranoid every time we go on one. I’m going to get surprised and not get to get on the ship because of something stupid, it’s not very good. PR in fact it’s really bad PR!

We are on the grand princess right now and the captain told us yesterday. People are reporting to the sick bay with Gastro problems. They are making sure people are washing hands.

I think that the cruise line could have made an exception to get the passenger aboard but that's just my opinion although I understand that they don't want to be responsible for that person. They need to make things easier for handicapped people to know that they have to fill out the form especially by either telling them when they book their cruise or to have it visible on their website on the home page. It's a great way to lose passengers and surely they can get two employees to e ready to help him in case of an emergency. I'm sure that they don't care about going above and beyond what is expected to help their clients but I guess that is a hassle for them to do that.

The problem is that the passenger cannot sue the cruise line when they are defrauded.

All cruise lines I have booked with have had acknowledgements you must click through before you can book an accessible cabin. The acknowledgement includes both a caveat that you must be disabled and require the cabin as well as the requirement of completing an accessibility form as soon as possible pre-cruise, as well as a link to the forms. While I have been assured help will be available should an emergency arise, the assigned personnel as only introduced themselves one time (Kudos DCL).

P&O could have let them fill out the form at the terminal.

Agreed about P&O. If they need a form filled out, it should be their responsibility to make sure the guest understands. It should be clearly stated when the cabin is booked. And why can't they follow up on these accessible cabins 30 days before the cruise. Make sure everything they need is there. Not very passenger friendly. This cruiser will find another cruise ship who is more concerned about passenger satisfaction.

So sad for the person who was denied boarding because he missed completing a questionnaire.

Yes, they should definitely send out an email if you are in a scooter or a wheelchair

P&O should send it out to the passenger a heads of there trip

@natasha8966

18 күн бұрын

They have mentioned this before and sent out emails stating if you need help please fill out this questionaire, a lot of people just ignore it that’s why they’ve sent emails out to all upcoming cruises.

A typhoon?!? That must've been a warm and fuzzy time (sarcasm). I can't imagine that!

Thanks Don good information today. but I don't agree with P&O think they could of help him and gave him the form there at the port. Looks bad on P&O

😢 That's very ridiculous. Probably just a click in the system. What a way to make $1

Yes they should automatically send it out. No one should be required to go searching for some nearly hidden link to a form to fill out! I hope that P&O loses in court big time on this one! OTOH, I assume that they need to know about my disabilities, allergies and so on. I also assume that if I don't need to fill out anything that I need to escalate to a manager and get it in writing what the company policy actually is. However, with food allergies, I also assume that any fool who tells me that I just need to inform them on the ship, doesn't know where my food allergies hides. With a wheelchair though, I assume that they do need to know something so that they can get me off safely in case of emergencies. I have a friend in a wheelchair so I learned some things here. If this is the person's first cruise, they won't be aware of forms that need filling out or info that should be told to the cruiseline. This is just basic stuff that is helpful for people to know about a person in a wheelchair. 1. They do need to know basic mobility issues. Can you walk with assistence? Is your legs completely useless? Can you use your arms to pull yourself up? 2. Is there any tubes or other medical stuff attached to person? This is useful so that emergency crew can be aware of it, so they don't accidentally pull it off and cause pain. 3. ICE person. Yes, who do we contact in case of emergency does matter. Who can advocate for you? 4. How self-sufficient are you? On a bad day for you, do you need basic help in the loo or getting dressed, and so on? Disabled people tend to have lots of good days and then an occasional bad day. Everyone is different.

If you're booking a handicap accessible cabin, then as part of that process they should send out a mobility issue questioner. But also, the person with the mobility issue should have maybe done a little digging on their own to make sure there was no issue with bringing on a mobility device on the ship. So I guess this was a lack of good process on P&O for not asking about a mobility issue when a handicap cabin was booked and a lack of looking into bringing a mobility device on a cruise ship by the person.

Hi Don I don’t know where the gentleman is located who was denied boarding. I am in the UK. I can’t remember about my experience with P and O but have 3 cruises booked with Cunard. Both companies being part of Carnival operate out of the same building in Southampton and most on line communications are kind of the same. I am not travelling with Cunard on my first cruise until October and the other 2 are 2025 and 2026. At least every 10 days I am receiving emails at the same time for all 3 to remind me to complete the questionnaire. They seem to have very much tightened up on this and apparently the form needs to be completed within 21 days of sailing. I intend to complete mine when final balance is due as our cruise plans and also my mobility needs tend to be fluid. Just some info for you. J ❤

They actually sent an email a few months ago stating a lot of guests have not filling out this questionnaire so to remind everybody if they have an upcoming cruise please declare because they need to know ahead of time for staff allocation. They also have a separate line for disabled or passengers that need extra help to get on the cruise at the terminal they can’t know you need assistance if you do not say. It is on the personaliser when you book.

Australia is on my bucket list.

Good afternoon Don. Have a fantastic day.

That was nice of the ship people neat

The cruise line should be ashamed of themselves, not allowing this gentleman to bore the ship. It was quite obvious that he would need help because he was in handicap accessible room.

That is really sad about filling out the mobility form. I agree it should be emailed ahead of time.

@booga_booga_booga

20 күн бұрын

That should be the the passengers responsibility

@natasha8966

18 күн бұрын

They have done to everybody because they were have this exact issue where guests were not filling it in so they were expecting help and not told them ahead of theme to get the staff to help. They need to look at their cruise personaliser it says all the information.

The UK rescue organizations, such as the Lifeboats, and mountain rescue, prefer to be independent of the government, and operate as a charity.

Very bad thing, I booked NCL for my sister. They told me everything that I needed to do for her like the special needs form. Without their help I would have had no idea what to do. One reason I love NCL.

Don. Have you heard cruise prices are going up $200-300 dollars because of California?

We had our cruise fully cancelled by princess in Australia, their reason was because we lose 7 weeks from our cruise season because of suez canal. They are now home porting grand princess from San Juan. They offered to book on an alternative cruise on a different ship but we couldn't do those dates and wabted to do NZ abd south pacific

As a cruiser it is my responsibility to know what documents I need to travel.... Passport, government issued I d , visa's.... So it's on the family to know what they needed for this gentleman in a scooter.

@booga_booga_booga

20 күн бұрын

Perfectly said = BRAVO !!! YOU GET IT 👏👏👏👏👏👏

As someone who lives in Perth, Western Australia, I can not wait to see more options out of Fremantle! I understand that we don't have a huge population here, but I know plenty of people who love cruising. And we don't always want to fly to Sydney to be able to enjoy a cruise. It definitely adds to the cost of a holiday, especially as a family. Bring it on WA government 😊

Just booked with p&o and I read their policy as it was clearly stated before booking. Simple mistake to make, but P&O is right.

Should use a travel agent to avoid problems

People who maintain websites don't always post things where they should. Maybe they were told to post it in a particular place and didn't do it, and management assumed they had done so. Or maybe it disappeared and no one noticed. This situation isn't unique to cruise lines. It happens on other sites too.

All accessible rooms should require that a form be completed indicating mobility of all passengers for that room. That said P&O should have contacted all accessible room passengers before the trip, my guess is that they've lost some passengers forever.

I am disabled and use a power chair (electric wheelchair). Looking to book my first cruise and have crossed P&O of the lines to look at list.

Didn’t fill one out for my mother in-law last year. Just rolled her on.

@ruthwoody9993

23 күн бұрын

After reading all of Carnival's "new rules" This is the first time I have filled out the form. I didn't fill it out on the Mardi Gras last year and have never filled one out for Royal!

Carnival now limits scooters that you bring on and must fit inside cabin? They are wanted you to book them thru the rental company. I’m also aware that any cuiseline needs to know the specs on the scooter battery for safety issues as well. They should populate a form if it’s a handicap cabin.

None of the Air Ambulance services in the U.K. are Government funded, they are funded 100% on the donations from the public. I believe it was EAAA where Price William was working as a pilot before he started taking on more duties for the Firm.

"Customers can't read"; but maybe they just didn't want another wheelchair.

This form should definitely be sent out. Some people do everything by phone and would not be aware of this form unless they are told when booking.

@booga_booga_booga

20 күн бұрын

It's still the passengers responsibility, no one else's

It was either December or January this year that p and o emailed everybody on any upcoming cruise how nobody notifying or ignoring this questionnaire about disabilities or c pap machines and sent the questionnaires out informing they needed to know before their cruise if they needed more help, they cannot provide it if they don’t know.

STARs Air Ambulance in Alberta has many fundraising events.

I get the impression many cruise lines don’t really want disabled on their ships. This isn’t the first incident I’ve heard of where a cruise line hasn’t wanted a disabled person on the ship.

Carnival sucks and i will not do them anymore even they were my first 5 cruises. after our room toilet over flowed and flooded the room at 2am with poop and pee all over the floor, they did nothing for us so since that time we have done other cruise lines. know this fact people cruise lines do not care anything but the money, but i still have fun but now i do resorts as well less bull and more fun and that's the facts!!!!

Good thing the Brit P&O never shows up in my potential cruise company list. They have made sure I will not ever cruise with them.

The cruise line was correct. It is each passenger's responsibility to make sure all required eyes have been dotted and tees crossed prior to boarding. A ship is boarding thousands of people on embarkation day and if an exception is made for one it should be made for all, chaos would ensue and the ship leave hours late. Use a TA if you can't reserve and handle the related paperwork issues online.

shouldn't the cruise line just assume the person in an accessible room will need help in an emergency. dah!

@natasha8966

18 күн бұрын

I think they also mean at the terminal as well, it’s a different queue when boarding.

Hi Don

I think if you ask for an accessible room and you don’t answer the questions then they should remind you they need to know more information.

Lawsuit time.

I also think they could have just had the person fill out the form at the port.

If this wheelchair form issue happens to many people, then I would blame the cruise line, but if it rarely occurs, then it's the passenger's fault