This episode of Dollars to Donuts features my interview with Nizar Saqqar, the Head of User Research at Snowflake.
For a domain that takes a lot of pride and empathy and how we can represent the end user, there’s a component that sometimes gets overshadowed, which is the empathy with cross-functional partners. With every domain, product design, research, there’s people that are better at their job than others. I dobelieve that everybody comes from a good place. Everybody’s trying to do their best work. And if we have some empathy to what their constraints, what they’re going through, what their success criteria is, how they’re being measured and what pressures they’re under, it makes it much, much easier for them to want to seek the help of a researcher to say, “Help me get out of this. Let’s work together and let me use research for those goals that are shared.” - Nizar Saqqar
🗒️ Show notes, transcriptions, other episodes: portigal.com/podcast
🏄🏾‍♀️ More about Steve Portigal, Portigal Consulting, and user research: portigal.com
📚 Interviewing Users & Doorbells, Danger, and Dead Batteries: portigal.com/books