I never leave the ATM until the machine asks me "Would you like to do something else" at which point I would choose No and wait until it says "Thank you for your business" and then go back to the home screen. Then I walk away.

@DJAMIL-ce1dg

2 ай бұрын

Hope you're holding the new digital currency xlm and xrp as recommended?

@floydyutiamco

2 ай бұрын

Another chase problem. Chase also takes $20 monthly by "mistake" be vigilant everyone this bank doesn't really care about there customers

@josepha.r5839

Ай бұрын

I used to do that ... always. But, it's gotten to be that I will only go to a Chase with an ATM inside. I'm also very careful to use my card at very specific places. It's going to get worse.

This is a problem that Chase could easily address. Knowing how this scam works, they could simply update the software to close out automatically once money is dispensed, making it necessary for you to have to tap again if you want to do anything else. This shows a lack of concerns for their customers.

@photonjones5908

11 ай бұрын

The software could simply limit cash to one withdrawal per tap. You wouldn't have to tap again to do anything else,, you would only need to tap again if you wanted more cash. That would solve this.

@Fr.VeniceLAI

11 ай бұрын

Stop using such Banks...and close your Account...period !

@tomygun196

11 ай бұрын

@@Fr.VeniceLAI and what? Store it under ur mattress? That’s not a safe move if someone comes to ur place and steal it or a fire in ur house.

@Fr.VeniceLAI

11 ай бұрын

@@tomygun196 Yes, you should think of special places to stash your monies.

@legion2k988

11 ай бұрын

It would seem like that but.. when dealing with stuff like this I would assume that any rebuild or update means a full SQA round of testing.

Whenever someone at an ATM tells you what to do. Don’t do it. 😂 That’s already sketchy enough, i don’t talk to anyone when I’m at the ATM.

I had someone walk up next to me to use the ATM next to me, then pretended her bank card didn’t work. I was attempting to use Apple Wallet to withdraw money, and she grumbled about her card not working, and asked me for help. I pointed to the tap sign and ignored her completely afterwards. In hindsight, I suspect she went through all that because she wanted to get my PIN. But I wasn’t about to do anything while someone blatantly stood right next to me and staring at me. Be very careful about your surroundings and be weary of strangers. You can never be too careful.

@BennyGoId

3 ай бұрын

stared, not staring. wary, not weary (means "tired").

@javiergarcia6129

2 ай бұрын

@BennyGoId if you consider the "and" in that phrase as somewhat of a pause, then the phrase is still coherent and correct how they stated it. Also they could mean to be "sick and weary" of strangers, for whatever reason. Which in the correct context also makes sense.

@grendel824

2 ай бұрын

@@javiergarcia6129 No, that makes no sense. Stop trying to act like mistakes are not mistakes.

@arcanondrum6543

2 ай бұрын

​@@BennyGoId Since when do young women not know how to get money?

It's not the tap feature, it's the functionality of the ATM. Always make sure everything is exited out before leaving the ATM.

@darrennew8211

Жыл бұрын

It's the functionality of the ATM. When you insert your card, it gives your card back before it gives you the money, because too many people take the money they came for and walk off and leave their card. If you deposit, it often asks if you want something else, and most people take the withdraw last. But for sure, if you're too stupid or flustered to make sure it's asking for the next person's card before you walk off, well, ignorance is curable but stupid is supposed to hurt.

@ginsu101

Жыл бұрын

​@@darrennew8211 it's my understanding that most people are used to the card with the pin. Even if u leave after your initial transaction, you must enter pin for any new transaction. The tap doesnt have the pin requirement so it's understandable that many may instinctively assume the same protection they always had is there when they walk away.

@MarcoThePHX

Жыл бұрын

​@@ginsu101 even when I put my card in, i always wait for that screen at the end

@ginsu101

Жыл бұрын

@@MarcoThePHX I also wait I was just saying I can understand how some who are used tobat least the protection of the pin still assuming some protection exists in case u dont wait till the end.

@bubbalo3388

Жыл бұрын

​@@ginsu101 the atm does not ask to renter your pin for every transaction.

And we're expected to believe there is zero security footage or any photos of said thieves literally standing at the ATM?

@postersandstuff

10 ай бұрын

Touch of Modern in SF involved major fraud ring autographs , Piece of the Past main suspect and 9 aid him sell fake autographs in nationwide ebay ring

@rebeccakstrain3324

8 ай бұрын

Absolutely, footage would most likely show the same guy or guys consistently hanging around by that atm. And if the Chase employees told the customers that this had been going on for several months, why weren’t customers warned?

@ChaplainBobWalkerBTh

7 ай бұрын

that would be racist

@zeroibis

7 ай бұрын

Does not look good to see their own employees in on the scam.

@user-lx5pu5pc2x

6 ай бұрын

@@fedup2533lies

This is a UX issue on the side of Chase. The software is defective. When using the tap feature, every operation should be confirmed with a tap of the card, as there's no other way to verify that the person operating the device is the same one from a minute ago. Yes, that means at least two taps: one to wake up the ATM, one to confirm the cash withdrawal.

I'm hearing so much against Chase, I feel like a class action lawsuit will hit them. This seemed like an issue they can solve.

@wmpx34

3 ай бұрын

They will settle for a hundred million then write it off as a business loss and brush it off like it’s nothing

@lesliediaz9769

2 ай бұрын

Am already thinking chase might be the thief behind these events or a employee that knows how the system works and their flaws. 🧐🧐🧐

@ShortArmOfGod

2 ай бұрын

Why? It's the atm users being stupid causing the problems.

The bank needs to change the software to log off after a few secs of inactivity. Shame on them for letting this go on! Leave a sign for patrons to know.

@jeschr3462

Жыл бұрын

Crazy to think that a multi billion dollar bank chain didn't have the brains to realize that most people automatically presume that an ATM transaction is closed and finalized after taking their cash from the ATM. Instead, a stupid screen pops up after taking their cash and asks if you want to do anything else. Leaving their account totally vulnerable to the next person in line at the ATM.

@wsol80

Жыл бұрын

​@@jeschr3462 Maybe people should learn to think for themselves instead of expecting someone else to?

@jari2018

Жыл бұрын

yup if you stand on a plate while doing the atm then you step off there is a countdown -but bankers are cheap so blame the customers instead - or they could add a button that kills the loggin after some second of leaving the atm

@boostedmaniac

Жыл бұрын

I think it does log off after a few seconds. It also asks for your pin for each transaction. But like the news said, they’ve somehow gotten your pin too by watching you. People have to cover up.

@rulerofomicronpersei8

Жыл бұрын

Didn’t you listen? Using the tap feature, you’re required to enter your PIN number for each transaction, the flaw was letting some creepo stranger hover over your shoulder. Creepo watched them enter their PIN number, that’s how he managed to do so many withdrawals. The flaw, was not being vigilant enough.

Another case of a company not giving a crap about it's customers until the media gets a hold of it

I haven’t use an ATM in over 6 years because I am afraid of getting robbed.

@johnjones3813

4 ай бұрын

Don't be so dramatic. Most banks have atm inside. Otherwise, just use the outdoor machine during the day. Jesus.

@mikeg2491

4 ай бұрын

@@johnjones3813Easy to say that, has it happened to you? I had to shamefully borrow money from my employer years ago because they drained my account and it was going to be almost 2 weeks for my bank to restore my balance in full.

@user-gn1cl9ix7p

3 ай бұрын

Lol

@josepha.r5839

Ай бұрын

@@johnjones3813 Most banks? ... After closing hours? Let him along. Jesus.

These people should: A: not trust random people near an ATM (kinda obvious, even before this scam came out), and B: Make sure you close out your session. It’s kinda obvious you should wait till it goes to the home screen

@elmerkilred159

Жыл бұрын

Nobody should trust a comment made on KZread. It's kind of obvious, even before you posted your comment.

@Brandywine53

Жыл бұрын

Herpa derp lol 😆 you would think people would know better... but we are living in an idiocracy

@Dargonhuman

Жыл бұрын

I always do, but I'm also so paranoid that I won't even leave the receipt in the machine just in case someone can use the scant information on that to scam me.

@ArkamasRoss

Жыл бұрын

@@elmerkilred159 Do you even realize how ignorant your blind reply to what he said comes off or do you just not even pay attention to what a comment is actually saying before shitposting? So you basically disagree with someone making a basic point about personal security. Darwin’s finest right here…

@razojacqueline

11 ай бұрын

And C: check the place where you insert your card to make sure it doesn’t have a skimmer.

If I'm using an ATM and someone in line grabs the card out of my hand in the name of helping me out it will end badly for them. Never let any personal interaction with strangers while doing personal banking, and that includes letting them stand close enough to see things.

@dtxgmoney

Жыл бұрын

Oh you're such a bad a$$ 🙄

@mia1shooter

Жыл бұрын

Lol relax moron...im sure they guy didn't statch the card. The victims let the person tap for them. Stop trying to act all hard on social media😒...nobody is impressed

@Rhaspun

11 ай бұрын

One time when I was in college a girl couldn't figure out to use her ATM card. I think she was away from home the first time and going to college like me. She turned around and asked me to help her. I looked over her information she had and got it going for. Fortunately for her I didn't have any bad intentions.

@CG-ud6my

8 ай бұрын

Okay tough guy

@michaelb.8953

8 ай бұрын

@@CG-ud6my How's it feel to be a wimp?

“Why would I steal my own money?” That a pretty stupid thing to say, like no one would ever make a fake fraud claim.

only after Chase was outed with this story, they refunded......what a bunch of POS's

Wells Fargo makes me re-log in if I do more than one thing on the ATM. It's annoying but I'm not getting ripped off. Chase can change this easily.

@chameleon4206

Жыл бұрын

They do. You're only allowed to do one transaction at a time. It asks, then makes you put pin back in and start over

@MrTmenzo

Жыл бұрын

BoA does the same

@yia01

Жыл бұрын

my local credit union jus limit my withdraw to 300 on atm, if i want more ill have to go inside, if im abraod an want to withdraw more ill have ot callthe hotline and they will overrid emy limit for a period of time.

@memphisraines8118

Жыл бұрын

Bank of America and Wintrust are the same. Have to re enter the pin for every transaction. That's the way it should be. Either way you should always verify before walking away.

@rogerrosen2323

3 ай бұрын

yes moine does also i think i noticed my bank even lets you take 5 dollars from atm not 20 minimum if you use their atm

Sad that all major banks always first try to blame the customer. Banks need to start moving ATMs inside the branches.

@stevens1041

Жыл бұрын

Many newer branches have atm all exposed outside. Baffling. A lot of older ones were secured entrance

@RedsHitpostMedia

Жыл бұрын

Go credit union

@UrbanSipfly

Жыл бұрын

Move ATMs inside bank branches? What will that accomplish?

@HeyItsAvi90

Жыл бұрын

I mean to be fair, its the customers negligence to not EXIT after a transaction. I always make sure to "No" if i want to do something else and wait till its back to the home screen and I try to push abutton make sure my acct is logged out.

@wsol80

Жыл бұрын

Criminals and scammers are horrible people for exploiting these customers' ignorance, but why would you walk away from an ATM screen without making sure your transaction is finished? Do we really need to put training wheels on everything in society?

The sheer amount of people who don't wait around to make sure they are logged out before leaving the ATM is amazing.

@NVGEAR

11 ай бұрын

Not only that they didn't cover up when typing in the pin.

@constitutionalstacker5701

11 ай бұрын

That's what I'm thinking. When I do something stupid, I eat the cost. It's MY fault.

@ArtisticCeleste

10 ай бұрын

I never leave the ATM till I see I'm fully logged out and its back on the home screen-don't care if its loading, I don't like taking the risk. Always cover my pin too.

@wolfblade6569

10 ай бұрын

You have to do this with Bank of America ATMs too.

@wolfblade6569

10 ай бұрын

I wish the ATMs says "wanna do something else" before we take out the card.

I’m amazed that people walk away so quickly- I’m so paranoid I stand there and wait until the original welcome screen pops back up🤔

ATMs in my country have flashing LEDs that indicate it is ready for a customer. I usually wait for that before leaving the machine, making sure that the sessions is over and that it is ready for the next customer.

First of all people need to be more vigilant when at the ATM:cover pin, close screens etc. But It’s ridiculous that Chase allows the “do anything else” function without having to tap or swipe again. Once the money is taken close the program.

@CurlyFromTheSwirly

4 ай бұрын

Chase is horrible. But on the other hand, many people are too much in a hurry.

@rogerrosen2323

4 ай бұрын

i saw a acam on new york city a guy drops money and switches the persons card when it comes back when they bend down

@rogerrosen2323

3 ай бұрын

yes when you use the card it makes you reinsert but on the tap it dosent just the pin it says amzing robbery

@woodybeau8321

2 ай бұрын

I guess it’s not updated in certain branches. The ATM near my home closes out immediately after I withdraw the money. But of course I would wait to make sure everything is cleared out

As scummy as it is to take advantage of people like that, even when I swiped my card, I had to confirm I was done using the ATM after taking out money. It always asked if you wanted to do something else. Just like when people would leave their Facebook or other account logged in on a public computer, you gotta take a minute to make sure you're not giving a scumbag the opportunity to take advantage of a simple oversight.

@JitzyJT

Жыл бұрын

time to stop using physical cash

@deadpool1092

Жыл бұрын

@JITHIN S one thing that sucks about not using cash is that stores are now charging a 4% fee for digital pay

@fleshbag7754

Жыл бұрын

@@JitzyJT time to stop being weak

@stephaniepiazzese2602

Жыл бұрын

B of A , kept a $20 bil at the bottom of the $$ that I withdrew. Like it was STUCK, then the little slot slams shut. I reported immediatly at the number posted there. I never got my $$ back.

@FallingAsh

Жыл бұрын

@@deadpool1092 which stores?

Definitely never being a Chase customer after this. This clearly shows that they could've fixed it soon after it getting reported and didn't and then also refusing to help people until the news got reported. I wonder how they'll be like during harder times, refuse to give you your money? Make your money disappear? Sounds sketchy and crooked.

@versatileduplicity9313

7 ай бұрын

No, you’re just irresponsible

@CurlyFromTheSwirly

4 ай бұрын

Most banks are crooks, but Chase definitely takes 1st place.

@jyc313

4 ай бұрын

Since when have banks ever been on our side? It’s a business centered around taking your money. Just use common sense… and street smarts

@CurlyFromTheSwirly

4 ай бұрын

@@jyc313 Exactly, people need to study the history of banks like Chase and what they've done

@MeoMiyo

4 ай бұрын

It's not Chase banks problem. People are stupid and in a hurry today. Finish your transaction and zero problem. Stop blaming others for their own stupidity.

The real bizarre thing is how these people just left the ATM machine without making sure they had logged out their account 1st. That's basic common sense!

If I were a chase bank customer, I would withdraw my money immediately. The fact that they couldn't merely replace 500USD while telling them they won't review camera footage is unbelievable. I am absolutely livid. It's as if you have to be rich to be noticed. Note taken Chase. Note taken. I will never bank at Chase, that's for sure

@steveshea7725

Жыл бұрын

Its almost like you have to take responsibility for logging out or something

@ThatGirlLib

Жыл бұрын

Wells Fargo has better customer service. If you call them, they will put the money back and investigate it. If you’re lying, they take the money back if not it stays. It’s so hassle free and convenient. Also recently they started giving the overdraft crew 24 hr grace period to replace money before charging them a fee. That’s helped a lot of people a day before payday.

@ThatGirlLib

Жыл бұрын

@@steveshea7725 some of the people are old and didn’t know, but now they know. I guess it’s easier to victim blame the less tech savvy people. 🤦🏻‍♀️

@alkh3myst

Жыл бұрын

​@@steveshea7725Yeah, imagine that

@alkh3myst

Жыл бұрын

​@@ThatGirlLibATMs have been around since 1971

Beware of anyone trying to engage you in conversation or hovering near you at an ATM. Just walk away.

Plus, it takes a minute for the another transaction screen come up. I saw this report and just waited patiently. Thank you!

@mystica-subs

2 ай бұрын

If you press the cancel button it usually exits immediately

I never trust anyone around an ATM as should anyone. And as far back as I can remember banking with ATMs they’ve always asked if you would like to do something else after the transaction. It looks like it has nothing to do with the tap feature but rather a human feature of negligence, not making sure their transactions have fully closed out.

@CurlyFromTheSwirly

4 ай бұрын

Yep, no good samaritan is magically going to be there to help.

Crazy! I actually walked up to an ATM and it was left on that "would you like to do anything else screen". I quickly pressed no to protect whoever had just left it like that but I knew that was dangerous! Not shocked to hear this at all. Chase needs to do more to protect the customer's in this case. Maybe a sound or have the machine ask out loud...just to keep people from running off after they make a withdrawal.

@leejaye7698

Жыл бұрын

Nice person.

@DrezdanyWildlife

Жыл бұрын

People need to take responsibility and be aware and not gullible and naive.

@hakimbandaru1915

8 ай бұрын

Even if you press “yes” it still prompts you to enter the PIN. Idk am I missing something?

@rogerrosen2323

4 ай бұрын

you need to re enter pin on my bank when you do something else after that question all do i think so without pin you cant proceed

@rogerrosen2323

3 ай бұрын

they must be getting the pin off a camera how otherwise and most will log off why not retap to continue they must have fixed this by now

At some Korean atms, you can do one transaction at a time. It will log you out automatically after the transaction. And then if you want to do something else, you have to log in again. And all of their atms are in an actual room with lots of cameras. It's not outside.

@JitzyJT

Жыл бұрын

that's prettty much everywhere in Asia...ATMs are in rooms with glass doors and only one person allowed to enter at one time. You have problems? You contact the toll free number

@JohnSkyLey

Жыл бұрын

thats how it works here in the US at Chase Bank. You have to put your pin after each transaction

@DarellOBrian

Жыл бұрын

korea technology are advanced 💪

@jamesoy900

Жыл бұрын

My banks are like that here in the USA.

@StevePringle

Жыл бұрын

I haven't used a card in years. My phone has NFC and I can lock my card with the app the bank provides. I can also set a daily limit and use a new PIN for each transaction.

Who doesn’t wait till the screen is closed before walking off 🤦🏻‍♂️🤦🏻‍♂️

"Why would I steal my own money?" Actually, for somebody who works for a major bank, I have spoken to dozens of people in multiple departments who will try anything to take "free money". I have heard of it occurring when one individual makes a purchase at a store, for example, 200 for groceries at Walmart, and the next day they call and say that they didn't authorize said transaction and somebody "stole" their debit card but after investigations, you can clearly see them on camera make the purchase and lying about it. When we catch them lying about transactions that they did authorize but claim they didn't, we basically close their account and send them a check for whatever balance they had. It's basically telling them, "Take your money elsewhere. We don't want your business"

@Bran08Eman

11 ай бұрын

Bank fraud proven by camera. Where were the cameras at Chase Bank to catch the thief?

@astrozoo

4 ай бұрын

They are in on the scam

@CurlyFromTheSwirly

4 ай бұрын

But on the flip, in these cases the camera would show other people accessing their accts.

@astrozoo

4 ай бұрын

@@CurlyFromTheSwirly Even so, the bank hesitates to pay because they could all be in on the scam, including the alledged victim.

@CurlyFromTheSwirly

4 ай бұрын

@@astrozoo That's why the bank needs to report this and release the video

Can’t the guy be caught since all they have to do is look at the camera to see who used it after these customers did?! Seems like the same guy, arrest him and make him pay these customers back!

People don’t take responsibility at all. Make sure your transaction is done and fully logged out before leaving the ATM. Also, Chase should implement having your PIN be entered again when making another withdrawal.

@TheXxdarkhackxX

5 ай бұрын

It's already the case

@TheDumontShow

4 ай бұрын

That's it. Why is it so hard? Because they are being lazy. That cost them. Laziness cost you a lot

@Stacy..H

2 ай бұрын

It does do that the last I checked

It certainly took these reporters long enough to get to the point. Early on they referred to thieves getting people to use the tap feature but I was wondering what that has to do with anything. How does using tap allow thieves access to a user's account? It was only at 2:30 when it was explained. This has been a pet peeve of mine for a long time with the media. Either they relegate important information to near the end of an article or in some cases don't report it at all.

My mom always taught me to make sure I am not logged onto the ATM after using it.

@walterwhite1

Жыл бұрын

Only a dumb Bay Area liberal leaves it Open 😂

@HughJass-jv2lt

5 ай бұрын

Common sense

@rogerrosen2323

4 ай бұрын

how dlo they get pin and stand close enough

@anonymousduplicity9447

4 ай бұрын

That’s what common sense and parents are for

Another option would be to fully prosecute criminals and keep them in prison. But that will never happen.

@PhantasmPhoton

8 ай бұрын

they do America has more people in prison per capita than any other country in the world

@personnesenki4521

8 ай бұрын

Or, punish Chase as an accomplice to these crimes.

@yummm8775

6 ай бұрын

As long as people vote for Democrats, crime pays - big time!

@CurlyFromTheSwirly

4 ай бұрын

​@@PhantasmPhoton Yeah, but most of them are drug users not bank robbers

@CurlyFromTheSwirly

4 ай бұрын

​@@personnesenki4521 Yeah, if they're not releasing the videos, they're certainly complicit!

Glad your report prompted chase to do the right thing.

I just said this in another video: "She's not the first person Chase refused to reimburse stolen money to. It's usually not until the local news makes a story about, they will get paid." Even though they are required to pay. It's in their agreement with cardholders/banks/etc.

With all these new scams and “how much would you like to tip”, I’m just about to ready to go back to cash.

@jonathanguerrero5991

Жыл бұрын

Tip 0 if not extra service was provided that is what I always do.

@darrennew8211

Жыл бұрын

Why wouldn't you? It worked for centuries.

@stevens1041

Жыл бұрын

Bet

@Bonner901

Жыл бұрын

Exactly

@nate6045

Жыл бұрын

It's almost impossible to do these days. Besides, you're more likely to lose your cash than you are to get shafted by one of these scams. Just stay vigilant. If you're overly concerned, pick a credit card that has a good charge back policy.

I see so many people daily that just do not pay attention to what's in front of them. They really are in their own little world and the scammers are taking advantage of it.

@marsbanditnyc9043

Жыл бұрын

I’m sorry but I can’t see how people are making this mistake, this is the equivalent of forgetting to turn off your engine before leaving your car..

@stamatispelekanos650

Жыл бұрын

I know right?? I want to feel bad for them but at the same time I don’t. People need to wake up and become more aware of their surroundings.

@tecknixx

9 ай бұрын

so true! they're on their phones doing shit that can be done later! pay attention people, it's a bullshit dog eat dog world we live in these days

@GItoKeG

9 ай бұрын

@@marsbanditnyc9043 People do that though lol...

@CurlyFromTheSwirly

4 ай бұрын

​@@marsbanditnyc9043 Don't assume everyone else thinks the way you do. What is common sense for you is foreign to others.

I don't leave until i see "thank you" on the screen.

I would think if a card reader is broke, move on to another ATM. Chase doesn't have a leg to stand on in refusing to refund money on fraudulent transactions. Bank ATMs have surveillance cameras that could spot these suspect transactions using time stamped surveillance video.

@dmac7128

Жыл бұрын

@@ThePreEminent I would sooner voter for a corpse than that man. Giving aid and comfort to seditious conspiracy and insurrection are deal breakers.

@slfs7477

Жыл бұрын

Yes 💯🎯👍🏽

@bubbalo3388

Жыл бұрын

They do have a leg to stand on. It is the user who did not properly log out.

@dmac7128

Жыл бұрын

@@bubbalo3388 Considering how most ATMs work, where one enters their PIN for every transaction, how could there be a reasonable expectation that an ATM user would have to "log out" to protect against fraudulent transactions?

@bubbalo3388

Жыл бұрын

@@dmac7128 I have never had an ATM ask me for a pin for every transaction. And also when using a card reader it will ask me if I am and eject my card when I am done. Even then I wait till I am completely logged out before I walk away. In fact anything that I log into at home or in public I make sure I am logged out. And even if an ATM requires a pin for every transaction I would still make sure to log out so no one can walk up and see my account regardless if they can't do anything. It's common sense. Good luck fighting it saying I didn't log out. And apparently these peoples assumptions were wrong and an ATM does not neccessary ask for a pin for each transaction.

My bank atm spits out cash only after the transaction is closed and card has been taken out. I didn't like that at first because I needed to initiate another transaction by starting over but now I see why. Btw, isn't Atm camera there to catch those criminals?

@yia01

Жыл бұрын

well the $$$ stolen was under the 800 limit and it in teh bay area, so even if they caught the theif, they will just let them go. bay area, aka in Commiefornia so nothing will happen to the theif

@chuckh4077

Жыл бұрын

Well. People are still wearing silly masks so that's how the criminals hide their face.

It's a design flaw. Each transaction should require a card swipe. Complex transactions are out of scope for an ATM.

i felt bad UNTIL i realized the issue is these people aren't patient enough. to wait to log out. you're telling me whatever you had to run off and do was more urgent than securing your money?

These “victims” need to take some of the blame. I alway selected NO to further transactions, and that was before the “tap” feature came about. Be more at tentative and aware and pay attention next time.

@stephaniezuniga5835

Жыл бұрын

Exactly

@Kitchfox

Жыл бұрын

Just made similar remarks

@amandasunshine2

Жыл бұрын

I mean.. this is sounding kinda victim blamey. Sure, people should be taking safety measures, but like.. I'm pretty sure this is more the bank's fault

@jamess.931

Жыл бұрын

@@amandasunshine2 its pretty down the middle imo yes the bank should have more measures in place to avoid things like this but as the customer you need to protect yourself and no reply on the bank 100% of the time. I mean who walks away from an ATM while the screen is still showing any of your info? It takes seconds to wait to see if it shows the normal standby screen or gives your a promt asking if you are done

@amandasunshine2

Жыл бұрын

@@jamess.931 what kind of responsible bank makes software that lots of customers could be so confused by, they get frauded? Dude, the tap feature has scrambled so many brains. I'm autistic and get flustered in public. Things are a certain way and I kinda rely on them to be that certain way, cuz when I get confused, I get more flustered and make more mistakes. The tap function has made me stop shopping alone. My friend takes my card now and pays. You do realize the perpetrator is to blame? I was making a point bringing up the banks cuz they're equally a victim in this. So if we're gonna victim blame, at least we could do it equally. But it's the criminal's fault 100% at the end of the day.

So, they're just being inattentive idiots..not getting scammed, per se.

@davidjones-vx9ju

Жыл бұрын

yes they are scammed....someone told them to just tap it,they don't know how it works

@zachmahomes3517

Жыл бұрын

@@davidjones-vx9ju no they’re idiots not scammed. I always scan tap with my Apple Watch and make sure to log out.

@davidjones-vx9ju

Жыл бұрын

@@zachmahomes3517 good for you

@asinegaasinega

Жыл бұрын

I hope your parents get scammed so that your high horse feels it painfully. I hope they get scammed for all that they have. I really do.

@luisc3682

Жыл бұрын

​@@davidjones-vx9ju exactly, idiots. 😅

One of the banks I used switched to that at the ATM and properly changed back to the previous software, but honestly, I won't leave until I see the screen cleared back to the start screen

Aren't there friggin cameras at those ATM 🏧 machines?!? 😮

I'm a chase customer and I know that every time you finish one transaction it asks you for your pin number before you can complete another transaction, Sooo, these people are letting strangers see their pin number and forgetting to log out?

@Mlckey

Жыл бұрын

Honestly, a pinhole camera placed in the right spot can do all the looking for them and I'd be willing to bet that leaving the transaction window open wasn't the whole story. There are RFID readers that can pick up that signal if close enough. Once the ATM powers on the RFID chip in your card, a simple scan can pick up the information. And with a camera capturing your PIN they now have access to your account. I could be wrong. Some people are way too trusting. As for me though, if you get too close to me at an ATM or in a store when I'm checking out, I am going to say something. If someone ever takes my card out of my hand to, "try and help me" I promise, they are going to be in need of some help.

@kendallmoses6052

Жыл бұрын

@@Mlckey covering the keypad with one hand is something I do before entering my pin, until the banks find a way to protect us we have to protect ourselves

@DC-Deezy

Жыл бұрын

That's called shoulder surfing and that is still a crime reguardless.

@hollyisalwayshopeful2688

11 ай бұрын

Is it the same when using the tap feature? Sounds like it works differently for tap feature only.

So…. You’re telling me.. these ppl don’t wait to finish the window msgs making sure it’s completely done? >.>…. Smh…

The question since the dawn of time: "Why don't they apply that ingenuity and fortitude to a legitimate enterprise?"

Why can’t these customers simply prove the chase through the ATM lobby cameras that when they walked off someone else took out the extra money. They’ve had cameras in ATM lobbies for at least 30 years now.

I have a habit of pressing the cancel button before I walk away from the ATM.

Remove your money from chase. And you can't steal your own money. It's your money. They are claiming your a thief of your own money is a clue of toxic fraud.

I always wait for the close out screen even at the gas station.

Doesn't every ATM have a camera looking at who is withdrawaling? They should incorporate facial recognition to not allow a different person to draw from the same account within the hour

@DoomFinger511

2 ай бұрын

That's going to cause problems for people with joint accounts...

@zataishasims9732

2 ай бұрын

@@DoomFinger511True

Why don't banks do physical maintenance on ATMs that are actively located on or at their premises to mitigate theft and tampering? Common sense would seem appropriate to prevent loss of monetary funds and other types of financial transactions between financial institutions and the integrity of their established valued customers - would it not? Don't customer service management get tired of having to trace and track down lost revenue?

@yia01

Жыл бұрын

they do do periodic check on those machine every few hour. but it only take a min or so after the bank check them for some1 to glue it, then wait for any idoit to leave their account open for all to take their money

Chase needs to have a security guard by their ATMs ... its their responsibilty to ensure their customers money are secure

You fools, when you use the TAP function, the ATM system doesn't immediately logoff after your last transaction. It prompts you with "Do You Want to do Another Transaction" YES/NO? When you say NO, the session ends or after about 20 seconds of no activity, the ATM session will end. Who the Hell just walks away without signing off????

employees need to check these everyday

Why do so many people walk away before closing out the session? Are these people time travelers from 1900?

3:10 I guess that lady never heard the word fraud before. I wouldn’t be surprised if people did steal their own money n claim it was done by someone else.

@TuNnL

Жыл бұрын

I've never been to an ATM that doesn't have surveillance cameras before, but there are ways to do it if you are an experienced thief. It's generally a software lag issue, where the machine shows your balance before an automatic debit hits. 🏧

@valerieneal2747

Жыл бұрын

THAT MAKES NO SENSE. THERE ARE CAMERAS AT ATM'S. OR DID YOU NOT KNOW THAT??🤪

@lemontea128

Жыл бұрын

@@valerieneal2747 YOU KNOW THERES WAYS TO STEAL YOUR OWN MONEY WITHOUT DOING IT YOURSELF OR DID YOU NOT KNOW THAT 🤣

@renabaker7432

Жыл бұрын

​@@lemontea128you can have a friend or an accomplice help you. And pay them a portion once the bank reimburses you.

@thomasmaughan4798

Жыл бұрын

@@valerieneal2747 "THERE ARE CAMERAS AT ATM'S. OR DID YOU NOT KNOW THAT?" Oh? Well some of them have a thing that sorta looks like a camera; how do you know it is recording anything?

It's sad that the only way to get large corporations to do the right thing now a days is to go public on the news or social media. Bad publicity is the only thing that gets their attention.

Well that is just dumb to walk off before you finish the entire proces.

This happened to me one time. Back when you would only swipe and I forgot to get my card back after swiping it. Luckily a buddy of mine from HS years ago caught it. Recognized my name called me up and we met up so he could return it to me. But told me not to ever do that again. It was at a chase ATM as well

@Rhaspun

11 ай бұрын

With some banks if the card is left in the machine will take the card and you can't get it back. I use BofA by the way. When I went back to the bank the next day I thought I could retrieve my card but the bank won't give it back. They require a new one to be issued to me. Another time the machine kept it just because the card was warped or something and it couldn't get back out. I had to get a new card.

@nanasmom1987

4 ай бұрын

Your situation has nothing to do with this story. Exit stage left.

I use this particular ATM primarily. I have NEVER "walked off" without answering the questions on the screen to close out the transaction. How STUPID can people be???

@constitutionalstacker5701

11 ай бұрын

Exactly. When I do something stupid I eat the cost. It's MY mistake.

@__JJN__

11 ай бұрын

There’s a saying “being stupid is expensive”

@constitutionalstacker5701

11 ай бұрын

@@__JJN__ Absolutely! A wise person accepts that too and becomes better. The common person expects a bail out. Well said.

I have used it a couple times at the ATM in-door with an attendant and have not used it for decades!

All Chase has to do is view the security footage. They don’t want to help their customers at all.

Yep they rejected my dads claim too!

I always wait to make sure the screen goes back to the starting screen after im done at the ATM specifically for this reason, scammers will do anything to get money -.-

@edub9930

Жыл бұрын

@@tavari4498 exactly do the same thing even if the line behind me gives me attitude. IDC

These victims are probably the same people that don't log out of library computers. Their bad habits of lack to protect their own privacy make them too easy to rob.

Same at Bank of America.. I always stay until the final screen.

Yep almost happened to me too but the person next in line told me my account was still on the screen. I went to ask the bank about it but they treated me like i was stupid. Just closed about 3 or 4 of mine, wife's and dad's accounts. Who would want to work with such a crappy bank

@drshlotzkin

Жыл бұрын

"Petah griffin" Name checks out.

@asinegaasinega

Жыл бұрын

EXACTLY what I would do, EXACTLY!!!! I wouldn't touch Chase if it were the last bank on earth. I will dig a hole in my back yard than use them

@Wileyg4lify

Жыл бұрын

I don’t know if that was chase bank but I’ll will never ever put my money there

@llzbutton5608

10 ай бұрын

It happened to me last month , thankfully I tried to make the transaction while the bank was open. I was going on vacation so went to A T M out front of bank it said transaction complete but no money came out then a receipt that said technical problems , I immediately went inside of the bank and gave them the receipt that came out of the machine and I was escorted to their office and was told I couldn't take out the amount I wanted to withdraw and had to wait for security clearance from the main headquarters after waiting for an hour still no answers but was told to go ahead on my vacation and everything would be ok in a few minutes a hour later while I was on the road I got a call from the branch saying everything was ok my money was in my account. No! when I stopped and went to check into the hotel my card was declined and by that time the banks were closed so I had to sleep in my car I'm a 80 yr old female having to sleep in 100 degree temp in AZ untill the bank opened and then spent 3 hrs on the phone being put threw different departments before I was told to use my card again. I finally got my money but they put a hold on any balance I had in my account. Now my vacation plans were ruined and I turned around and had to go home. I went into the branch that screwd me over and said they had no control over what happened and couldn't use my account until it was resolved. Three days later my account was reopened. I was told I would receive a letter with an apology and the reason but a month has gone by and nothing from them. Not even on my bank statement does it show the transaction even being made. No apology for destroying my vacation and sleeping in my car or anything on my hard copy of that transaction appears. If I had the money to sue I would but at my age I'd probably be dead before it ever got settled. Closed my account today just another inconvenience because that was the closest bank to me other's are quite future to go if I have to do transactions and change all my personal accounts that had automatic payments coming out. Just a nightmare and so much stress.

I've never used the tap feature at my ATM luckily. This is a warning if the card reader doesn't work WALK AWAY!!! I also always wait until the screen goes back to its initial page & the light starts blinking once again (meaning beginning of a new transaction) even if the person behind me acts agitated like: "leave you're done". Nope not me I don't care I wait till the screen completely exits. Stay alert people!!!!!

@HigherQualityUploads

Жыл бұрын

It's not the fault of the NFC. It's the fault of Chase not logging you out automatically. It's safer to use NFC than to insert your card.

@chuckh4077

Жыл бұрын

Stay alert. We can run out of space real fast

This is why I go inside to to business with the bank.

Yep, and the banks basically tell the victims "Oh well deal with it!", yet if their money was accidentally deposited into another customer's account, they'd be immediately on it. Rules for thee but not for me, I guess.

I will no longer be using tap 🙄

@hemlock4519

Жыл бұрын

Lol right? I was embarrassed for the lady on the news report when she said that lol!

Always go inside to withdrawl. And make sure u end and hit all cancel buttons

@jasonfeltz4289

Жыл бұрын

That's very helpful for when the bank is closed.

They have cameras at the ATM so they CAN see the victims did not withdraw all the money themselves.They have videos of the people that put the glue in and withdrew the stolen money. It's rather ridiculous for Chase to claim "how do we know you didn't withdraw it from your own account?". Because cameras, that is how you know!

Ultimately you can’t cry to chase to take care of you and your money. You have to do that yourself. Common ATM usage rule…. NEVER NEVER NEVER NEVER NEVER leave the ATM until you have your card back, you have your receipt AND you see the “thank you for your business” screen. And even then wait a few more seconds until you see it go back to the main screen.

I NEVER leave, until i see it go back to the Home/Welcome screen.

Many banks’ ATMs allow you to do a “fast cash” withdrawal that automatically closes out the session after your cash is dispensed. I can’t believe that there are people who use an ATM forget to make sure their sessions are closed out before they walk away. For that, this should be a wake-up call for them to be more attentive when using the ATM.

is this affecting tapping by cards only or apple pay tap as well?

Only idiots use the tap feature anywhere. Common sense tells you that anyone getting close to you with a skimmer can rip you off.

It seems silly that people wouldn't wait to close out the withdrawal window. It doesn't need to be "tap to pay." ALL ATM transactions will be open to manipulation, whether card or tap, if you don't close out the transaction. For me personally, I would want a paper receipt of the transaction, too, which generally doesn't print until you close out. 🤷

@dancheb

Жыл бұрын

It is totally a software usability issue and a faulty software design. When you are using the chip, your card is kept inserted until the whole transaction concludes. After you get your card back, you are guaranteed to be logged out of your account. When you use the tap method, it is much easier to forget or not realize that the account is still being open and walk away.

@darrennew8211

Жыл бұрын

It's also why most ATMs will return your card before they give you the cash. The number of people who would take their cash and leave their card is astoundingly high.

@JemJam2976

Жыл бұрын

​@dancheb chase actually has you remove the card prior to getting the cash. You can further choose to have an email confirmation, printed receipt or make another transaction. Me, myself. I wait until the closing window chime. The only problem I have with chase is in how you can catch a pending transaction and they won't do any reversal until it goes through, then it takes at least 3-5 more business days for you to get your money back.

@darrennew8211

Жыл бұрын

@@JemJam2976 Everyone has you remove your card prior to getting cash. That's why the crooks put glue in the slot, so you couldn't put your card in in the first place.

@JemJam2976

Жыл бұрын

@@darrennew8211 I usually try to stick with my bank as not to incur withdrawal fees. Those things add up.

@3:40 Instead of Chase telling us they're upgrading their ATM systems, they gave you 5 chores when you go to an ATM 😂

"We have credited our customers in full, and are taking additional steps to protect our asses"

Those teller windows should not remain open following any transaction. It should automatically close immediately. It should need another insertion of the card for another transaction.

Wait. They walked away without closing out? 😂 Dude. Never do that.

it's shocking how many people don't check to ensure their Session is Closed before leaving an ATM machine. If someone approaches you at an ATM, Just start recording them with your phone and tell them that you are Live Streaming Online and ask if they want to say 'Hello' to Your followers (including your Spouse or Son that works for the FBi)

@nicolewembley3093

Жыл бұрын

Lol, yeah see how that works when they knock the phone out of your hand or just steal it.

@edub9930

Жыл бұрын

@@nicolewembley3093 ...& stab u & take your wallet

@fleshbag7754

Жыл бұрын

That is weak to have to produce something elaborate. Just pull out your weapon and Use it. Freedom isn't free.

@trajhenkhet02

Жыл бұрын

It's a bad ui design by Chase. An ATM session should be really clear when it begins and ends

I have Bank of America and the atm machines always ask “would you like to do something else”, I’m thinking why would these people just withdraw money without closing the session lol.

@edub9930

Жыл бұрын

Their probably on social media while at the ATM 🏧 not paying attention to what their doing 🤷

@Sinnathan

Жыл бұрын

Bank of America ATMs automatically log you out even if you answer yes to “would you like to do something else”

If the card reader doesn't work, customers should NOT use that ATM. Also, I often get cash back from supermarkets just because I have not heard of scams like this in those venues.

Why is the process different for a tap than for inserting the ATM card?

I’m frustrated with Chase, they didn’t honor my $300 direct bonus reward because they forgot to enter the code.

@chaznonya4

Жыл бұрын

Yeah, that wasn't an accident. They did that to me. If they don't "like" you'll get fees and fines out of the blue as well. I closed my Chase account and went local 4 years ago.

So basically user error....it is like leaving the car running and walking away.

@S2KV

Жыл бұрын

I agree.

@whats_new55

Жыл бұрын

Yup, %100 correct. Why would you not make sure the window portal was exited out before you left. Sorry for the people that got scammed but - this is a lesson for them.

BOA makes you redo the whole process every time. I was wondering why, now I know.

Who is dumb enough to not logout though?

The bank was being, lazy. They could have pulled up a video of the transaction. Most ATMs have a built-in camera. I used to sit in our lunch room and could see the customers face and the amount of the withdrawal on the screen. Since the manager knew the machine was glued up, she should've closed that machine down. Or either place a note stating the customer, using the tap feature, needs to complete their transactions when they see the screen stating, "Would you like to do something else?" They knew they had a faulty machine but kept letting customers lose their money.

@lkd06

Жыл бұрын

sounds like an inside job

@alisont.6940

Жыл бұрын

Oh they knew. They were avoiding paying out money they would then lose.

@Cupertinorail

Жыл бұрын

Not only that they are doing nothing about the bad guy who is stealing people' s money

@cynthiabradford3432

Жыл бұрын

Demonic people working at chase.

@nicolewembley3093

Жыл бұрын

Corporate probably doesn't let managers do stuff on their own instincts, for the betterment of consumers.