Even a master technician makes mistakes, but what makes Ray special is his forthrightness to not only to admit it but share it so others can learn from it. That makes him pretty special and unique to me.

@lbeliel4128

10 ай бұрын

He’s special all right!😜

@mq9167

10 ай бұрын

It takes a man to admit he made a mistake. Now I hope we all learn what to actually look for. I can't wait fir the next video...

@carloswidbin5659

10 ай бұрын

I knew right off the bat what was wrong. I was yelling at the screen, WRONG! Too bad he can’t hear me.

@billsfan1768

10 ай бұрын

​@@mq9167it's a plastic gear in the steering column I think there is a tsb on it. I have been beat on this myself

@bloodbull123

10 ай бұрын

The dealerships around me would make up some bullshit that it was a related part also failing. All for old parts and suddenly everything has a core charge. If only every tech was this forthright.

There is a TSB on this. I’ve fixed dozens of these things. Once you do a couple of them, you’ll knock these things out in less than an hour. Remove the steering column in one piece, including the wheel. Do not remove the wheel. Once removed, set the column on the wheel on a bench. Take the box apart, replace bushing, and throw it back in. Parts house has it in stock. Looks like old K’nex toys piece, or an asterisks. Easy money, bro!

A friend of mine had a Hyundai with that same noise. We fixed it by replacing the plastic steering gear in the electric steering motor at the end of the the column. Not so bad of a fix. You are definitely transparent Ray. Kudos to you!

@200103511

10 ай бұрын

Same thing happened in my 2012 camry. I got the part direct from toyota for $7, but would have paid over $1000 for them to do the job

@edawe

9 ай бұрын

Yep, did the clunk repair myself. We thought it may have been worn tie rods,but google said hyndai get the clunk. I'm not a mechanic of any sort, just handy enough to follow instructions. Parts cost under 10, took me a couple hours.

@davidcrozier8341

9 ай бұрын

It`s a well documented fault with Hyundai/Kia various models

I wish I could give 2 thumbs ups for a video showing a misdiag. Nobody else would show this part of real troubleshooting.

Good day to you Ray. Other technicians would not of owned that video. They would close the video, and say everything was fine. That is one of the things that sets you apart. Will we get to see how you managed to fix it. You’ve got steel rods there, sounds travel along steel, easily giving false impressions. I look forward to all your videos. Don’t beat yourself up, you are human. There’s nobody in this world that hasn’t made a mistake. Keep up the fantastic videos and work you do. Now I’m going to be on KZread even longer, I have started watching your beloved’s vids.

@josephking6515

10 ай бұрын

I agree. _He who has never made a mistake has never learned anything._ I can't remember who said that but I have never forgotten it over the past 50 years.

@larrybe2900

10 ай бұрын

I am one who has never made a mistake ....... since the last time.

@wilcleno1866

10 ай бұрын

"He who is without sin may cast the first stone."

@GaryH-pw9cm

10 ай бұрын

@@larrybe2900 I don't make mistakes I just have severe learning experiences. 😊

@module79l28

10 ай бұрын

Would not have*

It's always good to see a mechanic admit that they messed up. It happens.

@MonkeyJedi99

10 ай бұрын

Truth. Some mechanics would have claimed the part was faulty anyway to get paid for the work and the part(s). And if called on the prove it, would have spent even MORE time damaging the old part to back up the lie.

@jimsix9929

10 ай бұрын

yea he messed up some but on a job like that you have to start somewhere, wish he would let us know what the real problem is, mayby he will

@jimsix9929

10 ай бұрын

Ray is not that way@@MonkeyJedi99

@halleffect1

10 ай бұрын

@@jimsix9929 it's the steering column coupler, star shaped rubber piece that disintegrates.

@jimsix9929

10 ай бұрын

thank you have not seen one yet but I probably will@@halleffect1

One of the reasons I really enjoy Ray's channel is his honesty. Publicly admitting a mistake is what sets him apart from other channels.

It sounds like several people have come up with a diagnosis, hoping you do a follow up, part 2 so we can find out if they're correct, and the car gets fixed. The steering motor coupler they're talking about kind of explains both the clunking noise and the sticking steering. Let's see how it all turns out.

@SeanBZA

10 ай бұрын

Yes, not seen one that bad, but definitely a common issue on these cars.

@aaronturner1072

10 ай бұрын

Sad part is that the coupler repair is more involved that replacing the intermediate shaft. And the replacement part is the same shite plastic as the OEM one. Sorry Ray hopefully customer appreciates you actually owning the mistake and not charging for the part/labor. Eagerly awaiting part 2 to see how you tackle it...need to do this on my own Hyundai soon.

The click mentioned in the beginning of the video is a $6 star-shaped rubber grommet between the steering shaft and the electric power steering motor under the dash. It’s safe to drive until replaced. Easy to replace.

@EMTDawg

10 ай бұрын

thought the exact same thing, had it replaced in my Sonata like 52 miles before the warranty expired...lol

@RonKnowsStuff

10 ай бұрын

@@richardbicker640 I was gonna call it the plastic thingy. Came as close as I could. Words are hard. Part was on Amazon and replaced it in a 2012 Kia Soul (easy) and a 2013 Sonata (not as easy). I’ve not had issues with our current 2017 Sportage or 2019 Sonata

@RudyValenzuela

10 ай бұрын

Fixed the same issue on a 2013 Optima. I agree, not as easy. Space is limited.@@RonKnowsStuff

Ray, I owned one of these with the same problem CLACK, CLACK and took back to dealership to find problem,, found out there is a recall on the steering shaft or knuckle which they put/replaced what he said was some sort of rubber gasket on joint and it fixed it. Might want to check out that recall. Sorry don't remember more details. - Have a Good Day! ***** - FOUND IT! - Hyundai Motor America is revising the warranty coverage for the rubber coupling in the motor driven power steering (MDPS) assembly on 2007-2015 Elantra Sedans, 2009-2012 Elantra Touring models, 2011-2014 Sonata Sedans, and 2011-2015 Hybrid Sonata Sedans.

Ray, it's definitely the rubber coupler under the electric steering motor. Have replaced numerous ones in kia and Hyundai. It's about a $3.00 part at Hyundai. Like everyone is saying don't beat yourself up, it happens to the best of techs. I know it's happened to me.

@6atlantis

9 ай бұрын

It’s also covered under recall work

You can’t hit the exact diagnosis first time every time. Lots of people would lie about it. This is an honest mechanic and honest shop right here.

@wallebo

10 ай бұрын

Agreed!

@bcwam

10 ай бұрын

How could you lie about that? You saw the video. As soon as the customer got into the car, he or she would have known that hadn't been fixed as demonstrated by Ray himself. Some people are so naive about the obvious. He had no choice but to be honest. Not saying that he isn't, but in that situation there wasn't an alternative.

The problem is not the shaft, but the coupler between the el. servo motor and the shaft itself. You need to remove the el. motor and replace it. Part number: 563152K000FFF

@SoY_7

10 ай бұрын

Yeah plastic piece gets worn on most of Korean cars

@bbwxqx

10 ай бұрын

I agree. My 2012 Sonata had the exact same problem. Replaced the coupler problem solved. Mine wore out at about half as many miles as that Sonata.

@parickaz

10 ай бұрын

I knew when the video started what the prob was likely to be. I had to fix mine too.

@theoneinthecorner548

10 ай бұрын

It's a rubber star shaped spacer by the electrical power steering motor,, easy to replace and not costly,, all kia and Hyundai cars do this

@RangerX5

10 ай бұрын

I was thinking it was the motor too, had the same issue with a family member's 2012 Veloster. It's a pain in the ass

It’s brilliant to see a honest technician admit that they are not always right about things. KEEP UP THE Good Work!

Ray what you just did is what makes people like you and watch you as long as you never change your ethics and always do what you must we will be here

Eating some bad days will always be a sign that you are human, my friend. If I was the costumer, I would appreciate the honesty and would come back when needed. Congrats and stay human.

I think a complete failure this was not. If you learned anything from it, just makes you a stronger better mechanic and technician. Love your content Ray, you always have the customers safety and satisfaction in mind.

damn proud of you for the transparency in this not everyone would be so quick to showcase failure but for all the jobs that go right there are bound to be a few that go wrong. YOU RULE!!

All credit to you for posting the video, to show you only human and can make mistakes.

I have been watching your channel for a long long long time and I can't help but notice there are hardly any Toyotas in the shop ever that is just another testament of how well Toyotas are made !!!!

I see your channel has become so popular that time travelers are visiting.

Pity you didn’t wiggle the wheel while the column was disconnected. You probably could have got a partial refund on the mis ordered part. Ah well, it’ll be interesting to see you dig into that a bit more. I’ve never had one apart, but it’s only a matter of time, because they do get rattly and eventually someone’s going to want it fixed!

You know, you could have buried this one, not shown it at all or waited until you made the correct repair and shown only that portion, but you didn't. One of the things I love about your videos is the raw honesty and integrity of them. You, like the rest of us, make mistakes, but you own them and don't try to hide them or make excuses. That signifies a man of integrity and honesty. A rare trait in these days and times. In the end, the customer is going to get their car fixed at a fair and honest price. No one can ask for more than that.

every tech has made a mistake once or twice along the way. one thing that has always worked well for me is following these steps. 1) verify customer's concern. 2) check for recalls, service bulletins and tech tips.3) diagnose. 4) make repair 5) verify customers concern is corrected.

Sorry about the misdiagnose. This is valuable information you've gained and shared with the world though.

You are an honest man! Admirable!! All tradesmen make mistakes. Admitting a mistake was made and making it right is the most important thing. Dividends will be repaid many times over.

@sportsfan9614

10 ай бұрын

@oldcarpenter2372 You are so on point.. an honest man he is.

@benjaminlewisii1049

10 ай бұрын

All though this will make the customer wait longer for his vehicle. Rays honesty will give the customer the will to return and still recommend his services.

Bummer! It has to happen on occasion. I feel that most shops would tell the customer that there are other issues and charge them for the part.

Parts Cannon hit the designated target and ruled that one out. You showed us how to fit that awkward shaft too. Now to fix what remains... Your honesty for the win here.

Use the DeLorean to go back in time and tell yourself that's NOT the problem! 😎 P.S we're waiting to ride along on the DeLorean test drive anyway... 88 mph!

Its ok Ray...it happens to the best sometimes, its a bushing that connects the electric motor to the shaft. its alot more fun to change, live and learn....great video.

"You guys, I failed". No sir, you did not fail Ray (or do the job for free). You showed many thousands of people that honest people make honest mistakes. There is no shame in that. That is not a failure. A failure is if you had quit, which you did not. I saw no negatives here, just positives. Lesser mechanics would have edited their videos to make them out to be geniuses. Lesser mechanics would have charged the customer for their mistakes. Your video showed that you are human as we all are in reality. Your honest and down to earth tone and demeanor is why you have over 527,000 viewers with more subscribing each day.

Thank you for being honest - that's hard to find now-a-days.

I can tell you're trying real hard to not show that Delorean in the background. :) Can't wait for the video!

Even a small failure is a learning experience. Great video

Way to own it! If we all could admit our mistakes the world would be a better place

I'd definitely go with the steering g coupler idea. I've fixed one on a Kia Optima and the plastic gear disintegrates. Kia extended the warranty on the part, not sure if Hyundai did. Ever since then I always Google search issues to see if it's a common problem or there's a TSB. Waiting for part 2.

@philhammond5908

10 ай бұрын

Sadly;Most mechanics are to ego driven to do that.

This is what I love about Ray. REAL world wrenching. Best channel on this topic IMHO.

I saw no sign of any slack in the shaft. I think we had a better view than Ray. I felt like he was seeing things. This is one of those times it would help to have a helping hand.

@JReinhart721

10 ай бұрын

One seat, one driver, one tech. Add another to hold the camera and my beer cuz that footwell ain’t room for the both. Could of applied a stethoscope-rod cuz even at the beginning I wasn’t confident with it just being shaft u-joint. They are quite the pain to tackle as I’ve seen some transition even into dash removal and being weak structure/integrity of the cradle/cage for dash in itself. Economically Assembled and affordable, ya get what ya get. 😅

Atleast you own it most shops would 100% throw parts at that car and still bill the customer that’s why I like you an your videos ray your a hard working honest guy says a lot about you

Hyundai has a rubber steering coupler that falls apart inside the electric assist motor. $6.00 part, but the whole steering column has to come out to replace it. Great video to make me feel better about the hours I spend chasing the wrong fix.

Ray don't be hard on yourself, it takes an honest mechanic to admit a wrong! That's why I watch you because of your integrity!!

You're definitely one of the good ones Ray...honesty like that is almost impossible to find these days!

I like the way you owned up to the mistake. Most places would say that they fixed the problem and charged you for it. You are a very good guy. I wished that I lived closer to you, you would take care of my vehicle's. 👍💪

Hi Ray, I think it's the flexible steering coupler. I had this problem on my 2011 Sonata. Fixed under recall/warranty. It's a rubber star looking gear thingy that wears out. I originally though it was my strut mounts rattling over bumps but it was this little coupler. Thanks so much for bestowing your knowledge every day and helping us all out.

Ray, I was waiting for you to wrap your hand around the U joint assembly and listen for a “muffled” clicking noise. Anyway, you’re a stand up guy that’s why I enjoy your videos so much. Good day to you!

Good morning to you Ray! Great to have more of your content to watch. You are killing it in the KZread world keep it up.

Gee Ray, if you didn't make mistakes it wouldn't be a fun challenge to watch where you might forget or over look something! That keeps it interesting to see if we would go about doing the repairs in the same order. In the early 2000's, GMC and Chevrolet truck and SUVs would develop a clunking in the steering wheel. It was fixed by replacing the steering column bearing just above where the steering extension shaft was attached to the steering wheel shaft.

This is why we watch Ray. He’s not in it for the “Show”..he truly loves what he does and he is honest. It’s one thing to put multiple video clips together for us to see the end result but he still puts in all that work even when he knows he made a mistake. That’s not easy to do especially when 1,000’s of people are watching and judging you. When your truly honest, your truly honest 🙏🏼

Wow a DeLorean. Awesome Ray. Can not wait to see what is going on with the Hyundai.

@dantesinfernopurgatory7826

10 ай бұрын

The new flux capacitor was delivered later that day.

@kevincurry4735

10 ай бұрын

Ray may need to use it to re-diagnose the Hyundai. 🤔

Morning Ray, even though you misdiagnosed the issue you let us know you were wrong. I think that's awesome. I learned something new,I had no idea that car had electric power steering. Good thing you have so many people watching your channel that had the same problem and have the answer to your situation. Thanks for sharing this video and have a great day

All of us have "oopsies" when we try to figure out what is wrong. I appreciate you allow us to see your mistakes as well as your triumphs.

We have learned that Ray doesn't sugar coat anything! He admits when he is wrong without hesitation. Good on you Ray! High praise indeed. Thank you for shutting off the dinging.

It's the old saying Ray, we learn from failing mate. Certainly did look like that shaft when you first showed us but now you know it is further up the steering shaft to the steering wheel. Keep Safe Keep Strong 🦘🦘🦘🦘❤❤❤❤

@DonsJunkmail-vg1wt

10 ай бұрын

And then at lunch timel your weak paper plate collapses and all your Mexican Food falls on the floor😂 and you have the aluminum foil,plastic fork and knife and two salsa containers to look at.

You did not fail you learned that setup has alot of parts that could make that noise don't sweat it.

Can hardly wait for this repair to continue so we can finally find the problem

You are only human so you take it as is. Glad you are one of the good guys.

It happens to all of us Ray. Keep up the good work brother!

Thank you Ray for your honesty and humility.

I always learn way more when I make a mistake. Even better, watch a video by somebody with broad shoulders who is willing to post a misadventure and accept criticism from the experts here on KZread. These are really common in a general shop, but rare on KZread. Bravo Ray!

That's what I like 👍 about your videos you always show the good & the not to good.

Love ya man... You are way more honest than most... Wish I was in your service area.

@terminallygray

10 ай бұрын

A lot of us do. Very many.... Ray could double his clientele instantly.

You keep hitting us with wrenches gonna have to file workman’s compensation lmao!! Love your videos I’ve learned a lot watching your videos

@radekc5325

10 ай бұрын

Do what I do: safety squints. Works perfectly.

@davedobson5869

10 ай бұрын

Actually we will have to talk with hr about the unsafe working conditions.

@Mr_Joseph979

10 ай бұрын

I've got one black eye and one bloody nose so far. Now I just wear either a shield or safety glasses when I watch his videos. 😆

@hirisk761

10 ай бұрын

I'm pretty sure I've had a couple teeth knocked loose by those flying wrenches! bills in the mail!

@weirdwillie

10 ай бұрын

He's worried about black eyes. But what about the guys that have screwed up phones that start playing while the phone is in their pockets .... Damn I'm really tired of getting punched in the dick.

I have found in situations where a noise is difficult to pinpoint, the use of a stethoscope is really helpful. Has saved me time and trouble. By moving the end rod around the problem area, the loudest noise (stethoscope on), IS the problem.

Things happen man. You get it right for the customer.

Eric O is laughing at you calling that rusty 😂

@DeeGee-mv6eq

10 ай бұрын

Eric O fanboy... never fails.

It's good to see that even Ray can misdiagnose something once in a while.

Ray, that noise is from a rubber coupler under the motor on the steering column. You don't have to pull the column, just the motor. I changed two. It takes about 20-30 minutes. The owner and yourself are very lucky because both cars I worked on would jerk the wheel and throw you into the other lane.

yea, even the best make mistakes but the definition of integrity is doing the right thing when no one is looking. You sir, have an ample supply of integrity. It sucks to be wrong but it feels good knowing that you did the right thing. Round of applause 👏👏👏👏.....

12 minutes 2200 views, hell of follow in. Great job. Glad you went out on your own. You seem happier by the day.

Greetings Ray, thank you for showing this video. This is what goes on in my garage all the time. Try as I do I miss diagnose what's up and spend twice as much for the "repair." To admit the problem with honesty and grace is the mark of a master. Cheers.

Comments are right Ray, even the best make mistakes, well played for putting it up, you are todays transparency champion 👍🏻

PS. The bush sits between the steering wheel and the power steering motor and tend to disintegrate over time. When they wear out you get the noise between the meshing of the steering wheel to power steering interface. Pull out the steering wheel column and separate the power steering drive from the column. Cheers Richard.

Great video again. I sure hope that you and the family came though the hurricane in good shape.

it's failry common to fall into the trap when diagnosing a fault. You went into the mindset and nothing distracted you from it. It's a human characterisitic. nothing to be ashamed of. it happens. You can't be right all the time. but you owned up to the mis-diagnosis, and that makes you the better man!

@stevewhite3424

10 ай бұрын

The "trap" you mention actually has a name..."truth trap". It happens to everyone once I a while. Now you are better armed to resist the tendency. Good video from an honest person!!

Honest mechanic! Hard to find, great video.

Everybody F's up occasionally. Live & learn. The fact that you still posted it only shows integrity. Looking FWD to a part 2.

Hey Ray! You can’t win them all. The car gods are just humbling you. Even though you are really good at what you do. This was a great learning opportunity I think. That dinging is noooo substitute for the deeedoooolaloooo s. That was driving me nuts!

Good work owning that one. Hope you find the issue

As a tech that worked at Hyundai for years, the second I heard the steering wheel click I had PTSD and knew it was a steering coupler. It’s a super common problem with the Elantras and sonatas. A few dollar part that requires a bunch of labor because they turn to mush. Every day we all learn something new!

Love your videos ray! Hey everyone makes mistakes we are only human. Even I as a automotive technician makes mistakes, but that’s how we learn from our own mistakes. FYI, check the steering bushing it’s a little plastic star looking thing, that’s located right above the steering shaft it goes right inside so kinda of steering motor those always goes bad and it makes that clicking noise.

alot of people wouldn't show a mistake. its ok. It will get better, we've all done it. Love your channel

Good day to you Ray another most excellent video Ray but the most important thing is to have your self a great day Ray

Back to the future!!! My back hurts watching you work up side down under there

That noise in the steering is a common fault with several Hyundai and Kia models. Its a small rubber star shaped damper in the electric steering itself. Its extremely common and I'm surprised you haven't come across this issue previously. Its the result of a the breaking of the rubber star. It involves the complete removal of the electric steering box and its dissambly and replacement of about a $5.00 part and involves several hours work. My wife's 2019 Hyundi i30 with only 5,000km on the clock did exactly the same thing and it was repaired under warranty. They also have an issue with a noisy bearing in the steering shaft. There are several KZread videos on these issues.

Dude! There is a nylon ring in the box behind the steering wheel. Those always wear in these cars

Lucky that you have a time machine close by so the wrong diagnosis never happened. Great scott marty i mean Ray...

Glad to see you post even though u missed the ball.

Kudos to you Mr. Rainman! Every job has a learning experience attached. Thank you for showing even the BEST can learn something new.

Great intro!

I think we who have worked on cars will have plenty of stories about wonderful repairs that repaired the wrong thing.

Your honesty is an inspiration.!!!

The heater controls on this car - once you see it's a seal balancing a ball on it's nose - you can never unsee it.

Hyundai had a recall on the bearings in the steering column on my wife’s Hyundai.

It’s a coupler dorman part number is 926-990.

@tnekkc

10 ай бұрын

$7 amazon

Another good, great unedited video of problems in which any of us face & are willing to tackle, a DIFFERENT JOB. Yes a JOB of elimination some Times.. Well Done to show "TRUTH" Ray.

Ray is a man of : ▪︎INTEGRITY- so many mechanics will add on the charge of the (steering "drive-shaft"); HONOR - He puts his whole heart, mind and soul into every job he does.; AUTHENTIC AND TRUSTWORTHY - Ray talks to you. Just as he is, he doesn't try to hide anything. And he doesn't try to sugar cool anything.

I believe there was a recall by Hyundai for that noise in the steering column

That sucks, Ray. But, we're humans and it happens to all of us. It takes a pretty big person to post a video of themself failing. You'll fix it and everything will be fine.

You gave it an honest shot. You are not a ripoff mechanic and that is commendable!

Kudos for sharing- sign of an honest man.