FFS this is madness. What kind of margin do they want dealers to have to cover a car for that long!! Carbon builds up in direct injection engines over time it's the design. How are we more responsible the BMW themselves! It's total madness

@ChopsGarage

2 ай бұрын

In fact I'd like a solicitors to set up that represents dealers and goes after manufactures where FSH cars get issues like this

@cardealerpro

2 ай бұрын

Thanks mate, it’s really wound me up this one! Think I might take it to court, I genuinely feel we’ve been shafted!

@mattyclare

2 ай бұрын

@@cardealerpro - take it to court , imagine the youtube views.

@ChopsGarage

2 ай бұрын

@@cardealerpro plastic tensioners are not affected by servicing , they are plastic and upgraded ones exist because they can randomly break. Carbon build up is also not prevented by servicing as it's caused by direct injection and builds behind the valves. So the report is a crock of shit

@micp327

2 ай бұрын

With regards to the Mini, it's obviously not great for the dealer - but if the customer has only done 5000 miles since purchase, you'd reasonably expect the vehicle to last much longer than that. That's of course providing the service schedule has been stuck to. If there are issues with specific vehicles in terms of their quality and design - it might be an idea not to stock them. The onus will fall on the seller with regards to responsibility - not the customer.

Can't get enough of your videos, so pleased to hear you're busy. Pete Turnbridge Autos Ltd

@cardealerpro

2 ай бұрын

Thanks Pete glad you like them

@WayneMartin-of1ty

16 күн бұрын

Thank you 😊

Always enjoy watching these episodes, have done since the start. I imagine that if you look over a few months it’s much more rewarding to see the success of the total amount generated after expenses. It must though be incredibly challenging not to be impacted by each frustrating return and unexpected pay out. Keep up the great work Dave, Wayne and James.

@cardealerpro

2 ай бұрын

Thanks mate, it’s actually quite nice to look at these videos and see how we cope with the bollocks! I think it makes us more resilient

Another great episode. I've been in this game for 30 years and since the consumer rights act of 2015 the job has just changed so much. We always went out of our way for our customers and have an amazing amount of repeat business which is great but people just want to buy a 10 year old car that was 30k for 6k and expect it to be as new. We need customers but jesus they are the hardest part of the job. They are always reasonable and fair until it doesn't suit them..... anyway keep on trucking chief!

@cardealerpro

2 ай бұрын

So true! Always lovely until the shit hits the fan and want someone to blame! Unfortunately that’s us!

The trials of a motor trader!! I bought a Mondeo off you 4 years ago and apart from servicing and a new battery I have not laid a spanner on it and it looks as good today as the day I bought it. This is testament to the quality of the cars you supply. I would like to say that I will be coming back soon but I am afraid this Mondeo is a keeper and I thank you for that.

@cardealerpro

Ай бұрын

Thank you Robert, really appreciate the comments 🙌🏻

31:20 Slow is fast, and fast is slow. Makes my week, thanks Wayne 👊 😂

@WayneMartin-of1ty

2 ай бұрын

😂welcome😉

After 6 Months surely he has no comeback. Stick to your guns. Great video

Just started watching great video 📹

I'm hooked!

Another red one... but it was cheap 😂😂 love the job you boys do. Any chance of Wayne showing us how to get rid of sunscreen of a car please? Keep up the good work lads. Love it.

@WayneMartin-of1ty

2 ай бұрын

Yeah no worries if get 1 in 😊

Dj gotti another fantastic episode.

Don’t be afraid to stand your ground and make an offer of repair to the customer say 1/3 of cost ie show willing. And if they don’t accept - it will not go to court but will go to arbitration (providing you correctly defend the claim) and demonstrate your 1/3 good will offer. It will round in circles - usually they give up and accept the offer and it never goes to court.

Ah, touched me at the end regarding personal support to you, I hope all goes well, you have a great team , friends, supporting you. Funnily enough, I was thinking how you and your missus separated, you seem such a lovely, chilled bloke, what chance do the rest of us have with women : ) Good luck!

@cardealerpro

2 ай бұрын

The only person I was never chilled with, was my ex wife 😂 we really loved each other but sadly just weren’t right for each other.

Slow is fast, fast is slow.. go on Gerald!

@WayneMartin-of1ty

2 ай бұрын

😂❤

Let it go to court. Its stressful but its an experience that , if you win, will strengthen your resolve in the future not to be walked over. Demonstrate that mini engines are more prone to snapping than other engines.-judge will accept this. Demonstrate that this timing chain information is widely available on line and its not unreasonable for a consumer to be aware of the design flaw(judge might not accept that) 8 months/5k since purchase is relevant. After 6 months the punter has to prove the fault was there, not you. You get to cross examine the ACE mechanic. Get him to admit these engines are flawed. Just hope you get a sensible judge who recognises the design fault and you'll probably win. Get some articles from newspapers about the design. Im pretty sure BBC watchdog did a feature on it.

@cardealerpro

2 ай бұрын

That’s brilliant advice thank you

@youtube2kwatcher

2 ай бұрын

way to know if a chain is failing on a mini / Peugeot is start it up next day if theres abit of a rattle then you know it needs doing but on the seat and skoda 1.2 example they dont after rattle but give a cam sensor error which happened to my sister she took it back to dealer to say you fix it or i want my money back as it had 60k and she only had it 2 days so they got a garage to check it out and chain was loose

What a bunch of Lovey Guys..!!

@WayneMartin-of1ty

16 күн бұрын

Thank you 😊❤

Keep up the hard work guys. Definitely one of my top 3 KZread channels. Out of interest, who is the company in Doncaster to dechrome the A Class? Thanks

@cardealerpro

2 ай бұрын

07739 913161 mick

There is no legal obligation for you to carry out the repair over 6 months at your expense. After 6 months the burden of proof shifts to the buyer to show that the fault was present at the time of purchase. Which they wouldn't be able to do do just tell them it's too bad.

@zzhughesd

2 ай бұрын

True !!!!! But doesn’t work with finance companies. They take over make you repair or refund. Finance company not punter owns car

@zzhughesd

2 ай бұрын

Love to hear more about lacquer to fill in a scratch. Is this just light Into top coat. Puzzled why lacquer rather than touch up colour. Cheers. Wayne.

@winbig1

2 ай бұрын

@@zzhughesd They can't take over anything there is no legal obligation for you to do anything. Unless the finance company can prove the fault was there at the time of purchase which would now be pretty much impossible. As they didn't check the vehicle when it was purchased. As the law states. It's between the finance company and their consumer nothing to do with the dealer.

@zzhughesd

2 ай бұрын

@@winbig1 This is correct. The Finance company rules the roost and bullies the motor trader to return money or repair, though. Trust me, I'm a Doctor. At least that's what I say to my son. Who says, daddy: ' you are a motor trader '

@winbig1

2 ай бұрын

@@zzhughesd ok then under what legal framework are you referring to for the dealer to have an obligation to pay for repair ?

8 months !!!!! shove it ! pointless being in business

I think Joe over at shifting metal had the same situation with a finance company on a 911 he'd sold and was deemed full refund by finance company nearly a year later. In the end he swore to move his business elsewhere

@cardealerpro

2 ай бұрын

Bloody nightmare!

i dont see many minis on the road anymore think its because the cost of when you need a new timing chain in my area you would after pay like 1k my 207 as same engine of the mini 1.4 and my timing chain doesnt rattle on startup i brought car at 68,000 and i done 15000miles in 8mth without issue i heard its hit and miss when they tend to fail but im pretty sure its down to service i changed my oil twice so far soon as i see it going black i change it and always avoid running low on oil on any timing chain car as they wear faster

didnt say in a recent video minis never give you any headaches 🤭glad to see your doing well

@cardealerpro

2 ай бұрын

Spoke to soon didn’t I 😂

@justinthomas3314

2 ай бұрын

@@cardealerpro work thing you can do in this game mate you know that lol, hope the stock coming in treats you well cheers justin

if you worried of them taking you court you could say 50/50 on cost of repair with the buyer

Virtualy every fault has been ongoing for years, ware is happening right from new, that's how warranty companies get out of claims, it's hardly ever sudden brakeage, if that minis been run low on oil the tentioner will have backed off, Ive had that a few times.

Do you mind me asking what camera and lense you are using in the closeups. Are you using the autofocus or manual.

@cardealerpro

2 ай бұрын

I’ll ask Josh this week mate

As soon as you said 8 months and close brothers I immediately thought of Joe at shifting metal as he had the same with the porsche he had,I hope you take them to court and not just roll over as these customers and finance companies shouldn't be allowed to get away with it

Love what you are doing but please paint those wood walls will make it look so much better and inviting

@cardealerpro

2 ай бұрын

It’s called the industrial look! Loads of gyms are done up this way! I understand though some people don’t get it!

Hi, how do you deal with a complaint from a customer that lives 2 hours away? Do you pick the car up yourself, ask them to bring the car back to you or you ask them to go to a garage and let you know what the fault is ?

@cardealerpro

2 ай бұрын

If it’s major we get it back if it’s minor we get them to get an estimate then we authorise the repair

@ROiMv

2 ай бұрын

@@cardealerpro Thank you !

How much do you guys normally pay for paint per panel? Seems to be going up each year

@cardealerpro

2 ай бұрын

Around £150 but I’m not 100% positive

Hi Dave, I started a car sales business just a few months ago (what have a let myself in for 😂) I joined the IMDA and there’s lots of advice and support there for car dealers with situations yours. Maybe you’re already a member but if you’re not it’s free to join.

@cardealerpro

2 ай бұрын

Yes mate I used to be in it, it’s a fantastic group, Umesh is a legend

@simonmcculloch4114

2 ай бұрын

Ah cool. He seems to be but I’m still new to the industry so still got a lot to learn, I know about cars though so that helps. I love watching your videos as it helps me learn little bits and pieces. I’m just doing it part time from home at the minute alongside my full time job but I love cars so it’s quite an easy thing for me to do.

@the_wonk

2 ай бұрын

What sort of cars are you specialising in? I'm having a real shit time finding the market, losing money to insurance and repairs atm

What would be the best way to get started in the industry? Should I get a job for a dealer and learn the trade or just save some cash, buy a few cars and start from home on a small scale?

@cardealerpro

2 ай бұрын

It’s all on the podcast mate! Just search it on apple podcasts or check out some of our earlier videos

I have a friend who works at the BMW factory in Oxford where they make these awful cars They are garbage Hideous things too

I'll stick to cheap cars if the finance companies are like that! Dave I know you're still stuck on what to do but I know of some premises that would suit you down to the ground and a sensible distance from Newcastle with space for a mechanic and valet too, good little set up. Feel free to get in contact LCCS Trade Cars Ltd

@cardealerpro

2 ай бұрын

Thanks mate, will do!

When you were talking about the Skoda Superb, I said it would be worth 15k and then you said the Autotrader price. The only time I will be right 😂😂😂 Glad you are selling well, and you're busy. Keep the videos coming. With finance companies, they should have a portal, where you upload service history, what you have done, and pictures before it goes, so this tries and help you in the future, the owner should have taken responsibility for the damage, and knowing you are decent people like James at chops and Joe at Shifting_metal you would have that customer if he had been more approachable to you instead of coming in with a raised voice, and didn't he also say this happened on a different date?

@cardealerpro

2 ай бұрын

Sadly this is a different customer! I get the feeling the customer doesn’t have a penny to scratch his arse with! Well done on the valuation 😂

@henrykravitz468

2 ай бұрын

​@cardealerpro ah my mistake. Yeah, it seems they didn't maintain and couldn't afford to run it.

Dave no chance there taking the mick after warranty thsts bloody it no way

I understand the code from Vauxhall is "Flame Pink" I had a Flame Red Tigra B and every panel was spits and spots of different shades of pink and lacquer peel 😂

It’s like people don’t understand the principle of a used car with ware and tare. Cam chain tensioner could go at any point also driveing style is an attribute towards lifespan. I don’t know how the inspector could see 8 months into the past and say the issue was there from sale

@zzhughesd

2 ай бұрын

Well. They do and they don’t. Some don’t. Some do. And just decide rely on consumer law to back. Reject. Car. It’s horrific. Don’t know how us car traders do it. We need a reform. The rights on a bag of crisps same as a used car

@cardealerpro

2 ай бұрын

Could have been like that 2 years ago! And it’s a diesel, it’s never gunna be like new

@zzhughesd

2 ай бұрын

@@cardealerpro yup. The carbonised or varnished argument today shite. Pardon my French. Cannot ever win

@Graham-rc1cp

2 ай бұрын

Doesn’t matter, as far as the law goes MINI says the timing chain should last the life of the car, so if it goes within the first year then you’re going to be on the hook for it. There’s a Motor Ombudsman case that covered exactly this, the car even had no service history and the owner had never had it serviced, chain went at 105k after nearly a year, MO said that wasn’t wear and tear - full refund

Obviously if you think about it chain fault has been there since the car was new, steadily stretching from day one, it wasn't just fine before you bought it, guides break due to stretch, unfortunately after 75k miles it's gone too far, that's how these engines are, it's just bad luck for the guy unfortunately.

So the finance company is essentially saying that you must ensure the car is perfect with nothing that could lead to a potential failure in the future, despite a car being many years old with thousands of moving parts and they get to decide on the resolution using their own self-interested interpretation of the law? (shockingly they decided to side with the finance customer).

What do these people want lifetime warranty

When you get the car back with the engine problem if there is no oil in it, surely that's customer neglect?

@cardealerpro

2 ай бұрын

You would have thought so

Ex hire cars are never a good advert for youre sales stock .but needs must if the price is right

@cardealerpro

2 ай бұрын

Tbf they all drive mint! Most are autos so no worries about the clutch lol

I'd just say no on that mini, it's over your 6 mths liability, finance company just don't want a bad debt or a worthless repo on their hands, unfortunately that engine is totally crap (I've had a few) and chain going is std, maybe if theres been an oil leak it's been run low on oil, customers just want to run cars and not check anything, but as I say it's a crap engine, I'd just say no, even supply and fit an electric is like 2600 at the minimum.

@cardealerpro

2 ай бұрын

Your right mate

@roystonvehicles9129

2 ай бұрын

@@cardealerpro yes bud, stick it out.

The finance company cannot expect you to fit a fully reconditioned engine FOC - it is clearly betterment - that is the repair puts the consumer in a significantly better position than they otherwise would have been, particularly after 8 months. Ie a contribution from the consumer is expected / some kick back from finance company in lieu of this as they are also jointly liable for the vehicle…

@cardealerpro

2 ай бұрын

Finance company said we need to give the customer £225 for every 1k miles

@c11yan

2 ай бұрын

@@cardealerpro I’d offer this but also a solution for cost effective repair (at no cost to you) that you would use etc Even if you don’t want them as a customer try and maintain the relationship - time and guidance and a free / subsidised recovery to get repaired etc. Worst case scenario they voluntarily hand back to finance company and then goes to auction which if it’s a runner might be viable? Particularly as they usually lose confidence despite the work carried out and end up pxing cheap. There is no positive outcome in this scenario it’s all a bit of a nightmare.

Looks like with the finance company saying they'll bill you you've had it, best to find a 2nd hand engine, maybe 800 quid(?) when I needed one couple of years ago cheapest was 1700,nothing wrong in putting a used engine in a used car, so maybe get away with 1200 quid, nightmare bud.

@cardealerpro

2 ай бұрын

Thinks that’s the only way out at the moment

@roystonvehicles9129

2 ай бұрын

​@@cardealerproyes, nothing wrong with used parts one a used car, I'm sure James knows mini breakers, shame its not a 70s 998cc as I've got an engine, ha, ha.

@roystonvehicles9129

2 ай бұрын

@@cardealerpro if you let close bros fix it and pay it'll be 10 grand at mini, you'll need finance off them to pay for it bud, probably best to get it in, see if customer will make a contribution, good used one and chuck it in, maybe a new chain kit on the used one while it's out, when I last looked they were about 180,3 chains, gearbox side, or old engine out, head off, replace bent valves and new chain on that one, any decent machine shop (Rotherham rebores) will rebuild the head, sometimes it's the rockers and not the valves anyway anyway I'd keep it in house, great business for close anyway basically doing you a loan on the repair, ha, ha, Apr 56% (!)

i got 1.4 mini engine when i do 800 miles i after top up least 400ml of oil but i do 50/50 motorway and city as they are well known to drink so this person as probably never checked oil level each month

@cardealerpro

2 ай бұрын

Good shout

We have had the same issue with the certain finance company your have an issue with. Our rep was sensible about it but the complaints people in the department are just ridiculous and are rep help sort it out for us. Ace are a joke I would ignore them you might aswell let them take you to court worse case what have you got to loose. In the end the customer gave up and so did the finance company as they knew they were trying it on.

@cardealerpro

2 ай бұрын

Might be worth taking it to court just for the experience

Did you sell that truck thing you had in?

@cardealerpro

2 ай бұрын

No mate it’s still here

@andrewf7822

2 ай бұрын

@@cardealerpro Dang, thanks for replying.

Re the MINI, I would refuse to cover the repair and point the customer to the ombudsman, chances are they’d find in his favour, however if you can put up a strong enough case you might be lucky. If nothing else it inconveniences the complainer. One thing to remember, the CRA doesn’t just cover cars sold on finance, it covers *every* sale…

@cardealerpro

2 ай бұрын

Exactly what I’m thinking

If your cameraperson could use more zoom that would elevate the quality of your videos. PS I love how cameraperson is not flagged as a typo, LOL.

Is it worth the finance commission when it gives such an unfair advantage to the customer? If every dealer told the finance companies to do one then they would change their tunes.

@cardealerpro

2 ай бұрын

We having a stocking loan with close, that’s the problem

Would you disclose that car is ex rental? / Have you seen buyers get put off its ex rental?

@cardealerpro

2 ай бұрын

I have absolutely no problem telling a customer this! I can guarantee it’s been better looked after than a mobility car! But everyone pictures an old person driving a mobility car when in reality some chav on the sick smoking weed has had it fur 2 - 3 years 😂

@the_wonk

2 ай бұрын

And only certain people can access the good mfldirect motaability stock, the real shit grade 3s and below are what BCA sees!

problem is with the mini owner they be the type of person even if you fixed the chain they be the example of a person if clutch failed they return it

@cardealerpro

2 ай бұрын

Exactly

If the repair is going to be circa 2k why don't you offer to buy it back at fair value? What you sold the car for minus 45p per mile minus the cost of any body repairs, tyres etc. What happens if you fix it? He comes back in another 8 months and demand you fix it again? Are you essentially on the hook for the entire duration of the finance period? Imagine if it failed its MOT for underbody rust or something, could they use the same argument that it started going rusty before you sold it due to lack of maintenance? Crazy 😢

@cardealerpro

2 ай бұрын

I’ve been thinking this too, he’s done over 4k miles in 8 months but I know what the finance company will say, purchase price minus 8 months payments I think he was paying around £180 a month, so minus £1440.

@dan44zzt231

2 ай бұрын

@@cardealerpro I'd definitely want to avoid fixing the car as I think you'd be liable to then warranty the repair! Try offering a cash settlement (£500?) "without prejudice and noting that future liability for mechanical repairs rest with the customers chosen repair centre in perpetuity, we would offer £500 towards the cost of repair as a gesture of goodwill"

Ya consumers rights are unfair 🤣🤣🤣🤣🤣 you buy auction cars and push them straight out have to accept a few f ups now and then.

I would never ever bye a car of them after what I have just seen what they done to that car

@Williams-rv5yy

2 ай бұрын

You need to learn how to spell mate, before trying to buy a car.

Close Brothers again.

Bloody cheek!

I'd have two finance companies on board. Always better to have a choice. If one buggers you about, then you go with the one that supports you & is rational when it comes to helping you with problems/warranty issues etc. The report is one person's opinion only so, holds little or no weight really, it's just an individuals opinion on a 7 year old car ! A more qualified, experienced company / independent would counter this. I certainly would not roll over (if you do it once it will never ends !). The best bet, would probably be to make a full & final offer (no liability) on helping out with the repair as a gesture of goodwill ! If the offer is refused then I'd let it run through the legal system. Best of luck anyway 👍.not great for the client or yourselves tbh.

@cardealerpro

2 ай бұрын

Close have said we either pay for the repair or if not they will pay for the repair then invoice us

@roystonvehicles9129

2 ай бұрын

​@@cardealerprothat's bad bud, it also sets a worrying president

@Paul-pb4wv

2 ай бұрын

That's bad. Vote with your feet, find another finance company & then ditch Close Brothers (it will cost them a lot more in the long run in reputation & earnings). Realistically, your likely to get a few bad apples in a year. But, that is just unreasonable & gutting. You won't win against a big conglomerate though, they got suits backed up all over the place & a budget to match.

@roystonvehicles9129

2 ай бұрын

@@Paul-pb4wv yes bud, wait till they're clawing back finance commission with this new miss sold car commission scandal, close bros shares have tanked recently.

@Paul-pb4wv

2 ай бұрын

Well their doing their selves no favours. Basically, your keeping them in a job not the other way around ! ! They do say out of darkness comes light so, maybe this may spring up an opportunity though. I assume CDP use them for stocking loans etc. I'd review how much they make out of you annually (you might be shocked!) Then see if you can operate more efficiently. Less use or alternative means of finnace could reap large dividends for you. Talk to your accountant or bank manager. All the best anyway - like the channel 👍.

The best thing to do is let them take it too court. Your in the right here. To many dealers back down . Sometimes you have to grow some balls and fight back. If more dealers did this , perhaps the customer's would think twice before taking the piss. The so called law needs to be stood up to, and corrected as it's unrealistic. Its a **F***ng second hand item over 10 years old. What planet are people on. F**k them * go to court ** youll win

@cardealerpro

2 ай бұрын

Yep you’re right!

Since when did you provide an 8 months warranty? No longer under warranty then it should be the customer's responsibility.

@Graham-rc1cp

2 ай бұрын

Consumer Rights Act…

@dangosypethau

2 ай бұрын

@@Graham-rc1cp I suppose so. Thinking about it warranties are limited and will not cover all faults especially if a problem was deemed present at time of purchase.

james loves mini,s then lists all bad points 😏😏

@cardealerpro

2 ай бұрын

Tbf to him I bought this mini before he worked with us 🙈😂

Just some positive criticism if it might help. I can’t help but think that more formal clothes or some sort of uniform might improve on the image for customers. Your main sales guy going around in an open shirt and t shirt is a bit too casual if you’re looking for a customer to drop £15k on a car. I know it might sound silly but these things matter to some people!

@cardealerpro

2 ай бұрын

I really appreciate your comments and I understand where your coming from but the last thing I want is to look like a main dealer, I just want people to feel comfortable when they get here, we always offer them a cup of tea, leave them to their own devices and then say if you need us just give us a shout. If I thought he did not look the part I would tell him.

@TJC156

2 ай бұрын

That’s absolutely fair enough. Your sales are flying it so that speaks for itself. You’ve a great team Working with you and the channel is fantastic - really like the content! Supporter over in 🇮🇪!

@roystonvehicles9129

2 ай бұрын

​@@cardealerproI dropped a 1295 punto off today, old jumper and shorts, the guys face fell a bit, he obviously wanted the main dealer bit, most people aren't bothered, but a few are.

PPP 😂😂😂

@WayneMartin-of1ty

2 ай бұрын

😂 ❤

Finance company don't care . Best bet is stop doing finance.

@cardealerpro

2 ай бұрын

We haven’t done much finance for months and the ones that have come back we could have easily sold without finance

Minis are 💩. The expected results

Ace reports are wank and always come down on the customers side, it drives me mad and i think as motor dealers we have to really consider what finance companies we use, No idea how people drive there cars , also how can the law be the same for a used car as a new washing machine, love the comment consumers dont take responsibility for there cars , you want a 3 year warranty go and buy a new one

i was thinking of getting rid of my vw golf r estate version 7.5 67 plate what are you offering , regards and was that marathon a big one .

@cardealerpro

2 ай бұрын

Give us a bell tomorrow on our landline mate, was just a half marathon! Still hard though lol

@aceace5457

2 ай бұрын

@@cardealerpro i cant because i am disabled i cant talk to well either and type with my left finger only after a brain heammorrage etc and diabetes type 1 with 4 injections a day with blood each time , boy it takes the puff right out of you but please give me your email and we will talk later x