Major Incident (MI) in ServiceNow
Major Incident (MI) in ServiceNow | Incident Management
A major incident (MI) is an incident that results in significant disruption to the business. A major incident demands a response beyond the routine incident management process. Major incidents have a separate procedure with shorter timescales and higher priority, so that there is a faster resolution process for incidents with high business impact
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Incredible training 👏
Is there any option to add news fileds in workbench header ? Just like already present fields created, priority,assigned to
Interesting how there is no 'Post Incident Report' tab by default. And the fields under the 'Major Incident' tab are different ootb. "Timeline kind of timeline" :-)
Is the MIM plugin a paid plugin or free?
Great Video. If a Major Incident is closed. What role does a user need in order to see the full incident? I know I can see it with the admin role, but I have a user that has the ITIL role and can only see parts of the incident
@SnowExpertRohit
2 жыл бұрын
what do mean by full incident? you can try for major_incident_manager
Great video... Do you provide training for major incident manager and problem manager?? How do I contact you..
@SnowExpertRohit
Жыл бұрын
snowexpertrohit.com
Is there any option to record RCA in servicenow ticket?
@SnowExpertRohit
2 жыл бұрын
yes.. that have dedicate fields on major incident